Sales Consultant -Ahmed Seddiqi- Luxury Watches & Jewellery

Seddiqi Holding—one of the UAE’s most successful homegrown companies with a strong heritage in luxury jewelry and watches—is thrilled to announce a unique opportunity to be part of our Ahmed Seddiqi team as Sales Consultant.

In this role, you will represent some of the world’s most iconic luxury watch and jewelry brands, delivering an exceptional client experience while driving sales and building lasting relationships.

Key Responsibilities:

• Provide an exceptional customer service experience and create memorable moments by exceeding customer expectations.
• Provide advice to customers on general information about product/brand heritage, features, warranties and trends and developments in the luxury market, showing passion for luxury products.
• Maintain relationships with customer by providing support, information, and guidance; researching and providing recommendations whilst ensuring customer loyalty, retention and improve spend.
• Identify opportunities to improve sales and service by remaining current on industry trends, market activities, and competitors.
• Provide an exceptional customer service experience to after-sales customer visiting the stores by following the store’s after-sales processes and ensures full adherence to repair/return policies and procedures.
• Take all necessary efforts to resolve any customer complaints or issues and escalates it to senior team members when required.
• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
• Undertakes all support activities related to the sales process including but not limited to computing sale prices and discounts as applicable, packaging of products, placing special orders, maintain sales records, receive and process payments and generating invoices and receipts.
• Capture accurate and meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the customer, building relationships and personalizing future customer development opportunities.
• Stock management process. This includes receiving incoming stock shipments, meticulously counting and verifying items against receiving documents, and ensuring the accuracy of the inventory. Once validated, the Salesperson will efficiently organize and store the stock to maintain an organized and easily accessible inventory system.
• Take pro-active efforts for self-development by attending educational workshops; self-study; reviewing professional publications; establishing personal networks; competition visits; participating in related events.

In order to be successful in this role, you should have:

• High School or equivalent.
• 1-3 years job related experience.
• Sales experience in a luxury environment or watches and jewelry sector.
• Good levels of concentration, attention to detail and analytical skills.

NOTE - Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining the team.