Sales Coordinator - CIS Business - DMC/Tourism

Company - Desert Gate Tourism - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a proactive, confident and customer-focused Guest Advisor to provide excellent customer service to hotel guests in addition to engaging and selling tours of UAE attractions. The role is focused on welcoming guests, assisting with hotel check-in when required, answering guest queries, and ensuring a positive overall experience.

We are seeking a proactive and detail-oriented Sales Coordinator to support the CIS Sales Team. The role focuses on providing administrative, sales, and operational support to enhance market performance, maintain client satisfaction, and ensure smooth internal coordination.

The ideal candidate for the Sales Coordinator role is an efficient multitasker with a good understanding of the tourism industry, particularly the Russian and CIS markets.

They are organised, collaborative, and enthusiastic about supporting sales activities and customer service excellence.

MAIN TASKS & RESPONSIBILITIES

Sales Support & Coordination

• Assist the Associate Directors in managing inquiries, preparing proposals, and following up with clients/partners
• Maintain up-to-date CRM records on sales activities, bookings, and client interactions.
• Prepare quotations, contracts, and documentation for tourism packages and services.
• Organize site inspections in collaboration with the sales team.
• Assist in organizing meetings, conferences, and FAM trips.

Marketing Coordination

• Work with the Marketing team to support campaign development and execution.
• Coordinate the calendar for flash sales and promotions.
• Collaborate with the contracting team on rate negotiations and follow-up.

Market Research & Reporting

• Conduct market research to identify trends, competitor activities, and new opportunities in the CIS region.
• Prepare and submit sales reports, including sales calls, new account developments, and forecasts.
• Support Directors in compiling reports on market performance and client feedback.

Client Follow-Up

• Coordinate VIP and large group arrivals in collaboration with operations and customer service.
• Assist in managing high-profile guests and special requests to ensure satisfaction.
• Support Associate Directors with large or complex booking files and client adjustments, ensuring seamless communication and service delivery.

General Administrative Support

• Assist visitors to CIS department
• Organise physical and electronic files, maintain databases, and prepare presentations.
• Provide admin support including photocopying, filing, invoice processing, and financial data preparation.
• Undertake any additional tasks assigned by the Department Head.

EDUCATION & PROFESSIONAL QUALIFICATION

• Bachelor’s degree in business, Hospitality, Marketing or Tourism or related field

EXPERIENCE & SKILLS

• Industry Experience – Minimum of 3 years of experience in a similar support role, preferably within a Destination Management Company (DMC) or the travel & hospitality industry.
• Market knowledge – Understanding of the Russia and CIS tourism market is preferred.
• Communication - good interpersonal and communication skills. Fluency in English and Russian is mandatory.
• Technical Acumen – proficiency in CRM systems and/or sales tools would be an advantage

CANDIDATE PROFILE

• Detail Oriented – accurate with documentation and reporting
• Team Player – works effectively in a cross-functional environment.
• Service-Oriented - Committed to delivering excellent customer experiences.
• Proactive – takes initiative and manages time efficiently.
• Adaptability – thrives in a dynamic and fast-paced environment.