Sales Development Representative

Thank you for your interest in the SDR role at Tactful AI, a fast-growing customer experience platform using AI and automation. We are looking for motivated individuals with B2B SaaS sales experience and a passion for customer engagement technology.

Please read the job description carefully and apply using the link below.

About Tactful

Tactful is a unified customer engagement and AI automation platform built for modern digital businesses. We help teams manage customer interactions across every digital touchpoint, from WhatsApp to web, in one powerful system.

Our platform is built around three core pillars:

• Customer Experience Data Platform – unify and structure customer interaction data
• AI Engine – extract insights, detect intent, and power smarter decisions
• Automation Studio – design and automate customer journeys, without code

We work with leading brands across e-commerce, retail, and financial services in MENA and Europe. We’re scaling fast. Sales is at the heart of our expansion—and you’ll be part of that front line.

About the Role

We’re looking for a high-energy Sales Development Representative (SDR) to help us accelerate growth across the Middle East and Europe. You’ll be the first point of contact for prospects, responsible for generating pipeline through smart outbound outreach and handing qualified opportunities to our Account Executives.

If you’re driven, confident in cold outreach, and excited about helping companies transform customer experience with AI, this role is for you.

What You’ll Own

• Identify, target, and engage ideal customer profiles across Egypt, KSA, and EMEA
• Execute outreach campaigns across LinkedIn, email, phone, WhatsApp, and more
• Qualify prospects using frameworks like BANT and MEDDICC-lite
• Book high-quality meetings with decision-makers in customer care, CX, digital, and operations
• Craft messaging and sequences tailored to industries like retail, ecommerce, and hospitality
• Keep CRM data clean and up-to-date
• Collaborate with marketing and sales to refine strategy and feedback loops

What We’re Looking For

• 1–3 years of experience as an SDR/BDR in B2B SaaS or a related outbound sales role (required)
• Confident in cold outreach and objection handling
• Fluent in Arabic and English
• Ability to learn and explain technical products (APIs, automation, integrations)
• Strong communicator, organized, and target-driven

Nice to Have

• Experience selling or prospecting into CX, CRM, contact centers, or AI solutions
• Familiarity with tools like Apollo, Sales Navigator, Lemlist, ContactOut, etc.
• Experience engaging mid-market or enterprise buyers in GCC/EMEA

How You Work

• You’re proactive and resourceful in building pipeline
• You tailor your outreach—not one-size-fits-all
• You follow up with tact and persistence
• You collaborate openly and iterate fast
• You enjoy helping solve customer pain, not just booking meetings

Why Join Tactful

• Sell a real AI platform used by top brands across MENA and Europe
• Work with an experienced team building world-class tech
• Remote-first, outcome-driven work environment
• Influence how prospects perceive and engage with our solution
• Opportunity to grow into closing roles or other GTM functions

How to Apply

Visit this form and submit your application:

👉 https://tactful.ai/careers/sdr

We’re not hiring for titles—we’re hiring for talent, clarity, and drive. Show us why you’d win at this role.