Sales Executive

Key Responsibilities

• Sales Strategy and Execution
• Develop and implement sales plans to achieve assigned coffee sales targets.
• Identify and pursue new business opportunities in both local and export markets.
• Build and maintain a strong sales pipeline to ensure consistent revenue growth.
• Customer Relationship Management
• Establish and maintain relationships with cafés, hotels, restaurants, supermarkets, and distributors.
• Understand customer needs and recommend suitable coffee products and blends.
• Act as the main point of contact for customer inquiries, orders, and after-sales support.
• Market Analysis and Insights
• Conduct market research to identify trends in coffee consumption, customer preferences, and competitor activity.
• Provide feedback to management regarding market conditions and customer insights.
• Recommend new product offerings or adjustments to meet market demand.
• Product Knowledge
• Maintain in-depth knowledge of the company’s coffee range, including origins, roast profiles, brewing methods, and applications.
• Educate customers on product features, quality, and brewing techniques.
• Stay updated on global coffee trends and industry developments.
• Order Management and Coordination
• Coordinate with operations and logistics teams to ensure timely and accurate order fulfillment.
• Monitor order status and resolve potential issues proactively.
• Ensure accurate and timely documentation of all sales transactions.
• Customer Satisfaction and Retention
• Address and resolve customer concerns quickly and professionally.
• Implement strategies to increase customer loyalty and long-term partnerships.
• Conduct follow-ups to ensure satisfaction and gather feedback for improvement.
• Sales Reporting
• Prepare and submit regular sales reports, including sales performance, forecasts, and market updates.
• Track progress toward sales targets and provide updates to the COO.
• Use CRM tools effectively to manage customer data and sales activities.
• Team Collaboration
• Work closely with production and logistics teams to align sales with operational capacity.
• Participate in cross-departmental meetings to ensure smooth customer service delivery.
• Continuous Improvement
• Suggest and implement improvements in sales processes to increase efficiency.
• Participate in training sessions to enhance sales techniques and coffee product knowledge.

Job Type: Full-time