Sales Executive

We are seeking a motivated Business Renewal & Client Relationship Executive to manage client renewals, strengthen customer relationships, and support cross-selling opportunities, particularly in Middle East markets. The ideal candidate should have a strong understanding of IT sales processes and sales cycles, excellent professional English communication skills, and the ability to maintain consistent reporting and coordination with internal teams.

Key Responsibilities

• Manage and track client contract renewals to ensure timely completion.
• Maintain and strengthen long-term relationships with existing clients.
• Identify and support cross-selling and upselling opportunities for IT products and services.
• Coordinate with internal teams (sales, technical, and management) to support customer requirements.
• Maintain regular communication with Middle East clients and ensure high customer satisfaction.
• Prepare and submit daily/weekly activity and performance reports.
• Assist in developing strategies to improve client retention and account growth.
• Respond to client inquiries and coordinate solutions in a timely manner.
• Be available for after-hours coordination when required, especially due to time zone differences.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Business, or a related field.
• 1–3 years of experience in IT sales, account management, or customer success (preferred).
• Strong understanding of IT sales cycle, renewals, and account management.
• Excellent professional English communication skills (written and verbal).
• Ability to build strong client relationships and trust.
• Good reporting, documentation, and CRM management skills.
• Strong organizational and multitasking abilities.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you currently based in Islamabad and able to work onsite (9 AM – 6 PM)? Dont apply is not based in Islamabad Please..
• Are you willing to occasionally support clients after office hours when required?
• How many years of experience do you have in IT sales, account management, or client relationship management?
• Describe your experience with managing contract renewals or subscription-based services
• What is your understanding of the IT sales cycle? Briefly explain the main stages.
• Briefly explain the typical IT sales cycle and where renewal and cross-selling opportunities usually happen.
• What CRM tools or reporting systems have you used before?
• How do you ensure consistent follow-ups and renewal tracking for multiple clients?
• A client’s contract renewal is due in 30 days but they are not responding to emails. What steps would you take?
• A client is happy with your service but not interested in additional products. How would you approach cross-selling?
• Explain the process you follow to ensure a client contract renewal is completed successfully before the expiry date.
• How do you manage multiple client accounts and ensure proper reporting and follow-ups every week?

Work Location: In person