SUMMARY

As the Events Executive you are responsible to assisting the Director of Catering & Events in achieving the Catering & Events Budget in your Hotel and building connection with companies / government to achieve department target help in generate more leads to the hotel and grape opportunities to grow revenue. You will also be responsible of maintaining the high standard of communication flow within the Hotel on all Events booked by the Department.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY RESPONSIBILITIES

• Minimum of 7 Sales Calls each day.
• Build relationships with clients and customers.
• Research the market and competition.
• Negotiate on price, quantities and specifications.
• Identify and pursue potential customers or clients through various sales channels.
• Negotiate terms, pricing, and contracts with clients to secure deals.
• Set and track sales goals and implement strategies for driving growth.
• To develop new sales opportunity and prospect.
• Build goodwill and strong relationship with customer by maintaining regular visits and phones contact and ensure that the customers’ satisfaction is being achieved.
• Respond and attend to all customers’ queries via email, chat, media social or phone.
• Ensure that all the complaints from the customer are handled well.
• Preparing weekly sales report to the Superior.
• Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business to our Hotel.
• Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously and any fall back is reported to the Director of Conference and Events in order to maintain the high standards of performance and Guest satisfaction.
• Attend daily briefings for the Conference and Events Department, Food & Beverage Operations and Kitchen Department.
• Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Company Standards including an active follow up on sent offers.
• Satisfy the need of the clients whilst optimizing Hotel revenue through strategic yield management and up selling of Hotel facilities and services.
• Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event.
• Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey.
• Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Wyndham Hotels & Resorts.
• Maintain detailed product knowledge of the property you work in, as well as general product knowledge of all major Hotels and direct competitors in your city.
• Ensure to forward all irregularities that you encounter in your Department or any other Department of your Area to the Director of Catering & Events in order to maintaining Company Standards & Policies and to maximize Customer Satisfaction.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.

SKILLS & COMPETENCIES

• Selling skills
• Negotiation skills
• Strive to improve sales performance
• Superior time management and relationship building
• Strong organization and follow up skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.