Sales & Office Support

CRD MFG, Inc. is a high-mix, low-volume precision fabrication shop specializing in all aspects of specialty tube fabrication, including laser tube cutting, CNC tube bending, CNC machining, robotic welding, and complex tube assemblies. We serve industries including motorsports, aerospace, industrial fabrication, and performance automotive. We're a growing company in active transformation — moving toward a system-driven organization with defined processes, clear accountability, and measurable performance.

We are seeking a team member who thrives in a fast-paced shop environment, thinks in systems, takes ownership of outcomes is driven and detail-oriented to support our growing Sales team and daily office operations. This is a part-time role with opportunity to become a full-time role as the right candidate grows with the company.

Function Summary
This role supports Sales operations end-to-end, from answering the first call to invoicing closed jobs and providing office support. You will be an integral part of capturing and retaining revenue, ensuring customers experience a professional and responsive organization from first contact through delivery.

• Pay: Based on Experience, $20.00/hour up to $22.00/hour
• Shift: 1st shift (Mondays through Fridays, 9:00am to 2:00pm)
• Ability to commute/relocate: Placentia, CA 92870: Reliably commute or have relocated to area before starting work (Required)

KEY RESPONSIBILITIES

Sales Support

• Own incoming calls, emails, RFQs, and customer inquiries — first response, every time
• Promptly log all calls and opportunities accurately in the company’s CRM; keep records current and complete
• Assist the Sales team in preparing and distributing quotes to customers
• Enter new customer information and maintain ERP/CRM records including contact details, purchasing history, and preferences
• Provide production status updates to customers; address concerns and escalate when needed
• Support account management activities and help maintain positive, long-term customer relationships
• Send packing slips and shipping notifications to customers upon job completion

Order Entry & Job Management

• Enter customer orders accurately in the ERP system (ECi M1); capture all relevant job data
• Create invoices for completed jobs and coordinate with Accounting for timely processing
• Support customer payment processing

Administrative & Office Operations

• Schedule and manage internal and external meetings; participate in company calendar coordination
• Coordinate internal company meetings including food and supply ordering and logistics
• Manage office supply inventory; submit purchase requests to Purchasing as needed
• Maintain organized digital and physical filing systems; process and file documents accurately
• Respond to emails with professionalism and appropriate urgency — inbox zero is a goal, not an exception
• Provide general administrative support to the Sales and Operations teams

Collaboration & Communication

• Contribute to team meetings with Sales activity updates, customer feedback, and process improvement ideas
• Identify operational gaps and proactively raise solutions — don't just report problems

QUALIFICATIONS

Required

• Minimum 2 years of experience in office administration, sales support, or customer service
• Demonstrated proficiency with ERP systems for order entry and customer account management
• Advanced Microsoft Excel skills; strong command of Word, Outlook, and Teams
• CRM experience — logging calls, opportunities, and customer data
• Excellent organizational skills with the ability to prioritize and multitask effectively
• Strong attention to detail and accuracy in data entry and record keeping
• Professional written and verbal communication skills

Preferred

• Experience in a manufacturing, job shop, or industrial environment
• Familiarity with ECi M1 ERP or similar manufacturing ERP platforms
• Basic understanding of accounting processes including accounts receivable and payable
• Experience supporting a Sales team in a B2B environment
• High school diploma or equivalent required; associate's or bachelor's degree in Business Administration or related field

Intangibles

We are not looking for a task-follower. We are looking for a candidate with an ownership mindset. The right person for this role has the following profile:

• Action-oriented go-getter — you move fast, follow up relentlessly, and close the loop
• Highly organized under pressure — juggling multiple priorities without dropping balls
• Excel expert — advanced proficiency in Microsoft Excel and the full MS Office suite
• Follow-up discipline — nothing falls through the cracks on your watch
• Customer-first mentality — you understand that fast, professional responses build trust and win repeat business
• Strong written and verbal communication — emails, calls, and in-person interactions are all handled with professionalism
• Comfortable in manufacturing environments — familiarity with job shops, fabrication, or industrial companies preferred

Work to be performed within Company's Office located in Placentia, CA; remote work is not available for this position.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Work Location: In person