Sales Operations Specialist

At Libbey, we are MAKERS. No matter what you do at Libbey, you contribute to the making of the finest glass and tabletop products in the world. At Libbey, your valuable impact makes a difference and together we live our legacy while shaping our future to win as one!

LIBBEY: For Makers, By Makers. Since 1818!

The Sales Operations Specialist will provide sales support to maximize Libbey’s growth in the Foodservice, Retail and B2B channels, supporting all levels of sales team members.
The role will utilize CRM and other internal databases to pull data and reports to address identified needs, collaborate with cross-functional departments and be able to effectively manage several requests at once. The sales operations specialist will implement development strategies as well as support users with our current CRM while staying informed on technology to influence sales team growth.

RESPONSIBILITIES
Sales Operations & Support

• Provide dedicated support and effective communication to the regional sales team across all channels, assisting with all aspects of transactional and operational responsibilities.
• Act as a key liaison between Sales and internal departments (Pricing, Customer Service, Supply Chain, and Marketing) to ensure process efficiency and alignment.
• Assist in creating and maintaining sales presentations, lookbooks, and PowerPoint decks for customer-facing meetings.
• Manage sales lead uploads (batch reports, Construction Wire reports, etc.) and support lead generation efforts, including researching contact information and qualifying leads.

CRM Administration & Optimization

• Administer and maintain the CRM system, ensuring data accuracy, user adoption, and continuous process improvement.
• Manage CRM campaigns, including setup, tracking, and performance reporting.
• Develop, document, and optimize sales processes, including lead management, opportunity tracking, and pipeline reporting.
• Establish and champion a culture of continuous improvement and commercial excellence to maximize CRM effectiveness.
• Create and maintain training materials for CRM use, reporting, and dashboards; conduct related training sessions for the sales team.

Data Analysis & Reporting

• Analyze sales data to identify trends, monitor KPI's, and generate actionable insights to inform business strategy.
• Maintain, analyze, and report on customer and account data to support sales efforts.
• Build and manage dashboards and reports in Power BI and CRM platforms to visualize sales and performance metrics.
• Conduct account research and provide analysis to support sales initiatives.

Project Management & Continuous Improvement

• Lead and support projects aimed at implementing new systems or enhancing existing sales and CRM processes.
• Diagnose operational issues, analyze root causes, and develop data-driven solutions to improve efficiency and effectiveness.
• Collaborate cross-functionally to identify opportunities for process automation and workflow streamlining.

Marketing & Administrative Support

• Support marketing administration activities, including BOGO's, SPIFF's, and Advantage programs.
• Maintain and update supplier information sheets and vendor information requests.
• Oversee administration of the internal sales communications platform, including maintaining content and coordinating the sales training calendar.
• Proactively suggest and implement sales process improvements and support other sales initiatives as assigned.
• Lead, influence and empower the organization to fulfill our purpose (living our legacy, shaping our future, and winning as one)
• Cultivate a diverse and inclusive culture where associates can thrive, make us better and fuel ideas/innovations to ensure our long-term success

REQUIREMENTS & QUALIFICATIONS

• High school diploma or GED required
• Bachelor’s degree in a business or related field preferred
• 3-5 years of sales support experience preferred
• Ability to multitask, prioritize and successfully manage multiple priorities simultaneously
• Strong organization skills
• Excellent attention to detail and a high level of accuracy
• Proficient in Microsoft Dynamics 365 CRM preferred
• Proficient in Power Bi, Canva, and Scribe preferred
• Required advanced knowledge in MS Office, with emphasis on Excel, including use of common formulas and pivot tables
• Ability to synthesize complex or diverse information; collect and research data; utilize intuition and experience to analyze data
• Strong communication skills with the ability to persuade and influence
• Required strong analytical, problem-solving, and interpersonal skills
• Willingness to learn and develop key skills to advance their career

COMPETENCIES FOR SUCCESS

• Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development.
• Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work.
• Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives.
• Overcome Constraints: avoid letting perceived roadblocks limit your ability to solve problems, address challenges, and develop innovative solutions.

Libbey is an Equal Employment Opportunity (“EEO”) Employer.
We are committed to an inclusive workplace, free of harassment and discrimination.