Sales Operations Specialist (Cobalt)

Main targets of function:

Cobalt sales execution (after contracts are signed) for 3rd party & Intercompany sales and purchasing management

Responsibilities:

Sales documentation & administration

• Prepare, review, and maintain contracts, purchase orders (POs), invoices, credit notes, quality records, shipping/export documentation as needed
• Ensure accuracy and completeness of documents, coordinate internal sign-offs and approvals for sales workflows
• Generate invoices to customers and ensure compliance with contractual terms (prices, Incoterms, payment terms)
• Liaise with finance, follow up with customers and surveyors, resolve discrepancies, issue credit/debit notes or corrections as needed

Sales planning & forecasting support

• Manage of monthly allocation of production volume with production team and sales forecasts and providing monthly allocation plan to the customers, management of stocks and instructing releases at the warehouse
• Assist sales leadership in preparing sales forecasts, track order backlog, monitor sales pipeline vs. targets. Provide inputs and update forecasts based on actuals, customer feedback, logistics cycle
• Produce regular reports (weekly, monthly, quarterly) on sales performance: volumes, revenues, AR, payment delays, ageing, etc. Suggest insights / improvements

Process improvements & policy compliance

• Assist in streamlining sales processes (e.g. order to cash cycle), standardizing documentation/templates, reducing delays
• Ensure compliance with internal policies (discounts, approvals), with relevant trade/export/regulatory requirements (if applicable)

Other

• Maintain accurate data in SAP (including purchases, outbound deliveries, billing documents, etc.) and ensure records (customer, orders, contracts) are up to date
• Liaise among sales, operations/logistics, finance, legal/compliance teams to ensure contracts are uploaded, shipments happen as scheduled, documents required for shipping/export are ready, payments are cleared
• Maintain traceability and due-diligence records, actioning and managing customer claims

Qualification:

• Bachelor’s and/or Master’s degree (Business, Finance, Commerce, Economics, or similar)
• 1-3 years' experience in sales operations, sales support, finance/accounting, or related administrative roles is a must (industry exposure to metals, mining, commodities is a plus but not strictly required)
• Fluency in English (oral and written)
• Knowledge of MS Excel
• Experience of working in commodities / metals / mining / resources industries - desirable
• Knowledge of SAP (SD/MM) - desirable