Sales & Operations Support - dnata Travel, Bahrain

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider. dnata Bahrain offers a range of travel services for both; B2B and B2C passengers, with specialisms catering to the growing demand in the Kingdom.

As a Sales & Operations Support representative for dnata travel in Bahrain, this role will be responsible to communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team's delivery of set targets and annual business objectives.

In this role, you will;

• Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
• Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
• Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.
• Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
• Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.
• Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.
• Provide timely reports and analysis as required, to support the department business plan.
• Perform relevant administrative duties to support the team.
  
  

Qualification

To be considered for this role, you must meet the following requirements;

• 10 years schooling or equivalent
• 3+ years of experience in Customer Service/Customer Relations
• Basic fares and ticketing qualification from a recognised institute or airline.
• Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.
• Knowledge of MS Office packages.
• Knowledge of world geography.
  
  

You will have an edge if you have;

• Work experience in an Airline or Travel Agency
  
  

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

At dnata, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!