Sales & Order Intake Associate (Graphic Design Preferred)

Paul’s Custom Awards & Trophies – Barrington, NJ

Paul’s Custom Awards & Trophies has been a trusted name in custom awards, framing, apparel, and recognition products for over 50 years, serving South Jersey and the Philadelphia region.

We are looking for a high-level Sales & Order Intake Specialist who can take ownership of the customer experience—from first contact through production handoff—with accuracy, professionalism, and confidence.

This is a key role in our company. The right person will not just take orders—they will guide customers, solve problems, and help drive the day-to-day flow of the business.

What Makes This Role Different

• You are the front line of the business—customers rely on you
• You will own orders from start to finish, not just pass them along
• You will help keep production organized and moving efficiently
• Your ability to communicate clearly and accurately directly impacts success

Key Responsibilities

• Manage customer interactions in person, by phone, and via email with professionalism and confidence
• Guide customers through product options, materials, and best solutions
• Write clear, detailed, and accurate orders for production
• Communicate proactively with customers regarding proofs, changes, and timelines
• Prepare and adjust artwork using CorelDRAW, Illustrator, or similar software
• Review and proof all details before releasing jobs to production
• Coordinate with the production team to ensure jobs are executed correctly and on time
• Help prioritize workflow and keep the front end of the business running smoothly

What We’re Looking For

• Strong customer service skills with the ability to take control of conversations
• Excellent typing skills and speed (you will be entering orders and emailing throughout the day)
• Clear, professional email communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail—accuracy is critical in this role
• Graphic design experience (CorelDRAW, Illustrator, or similar) preferred
• Problem-solver who takes initiative and ownership

Ideal Experience

• Print shop, sign shop, or apparel decoration environment
• Awards, engraving, or custom product businesses
• Customer-facing roles involving detailed order entry
• Experience managing multiple jobs, deadlines, and client expectations

What Success Looks Like

• Orders are accurate, clear, and production-ready
• Customers feel confident and taken care of
• Production runs smoother because of strong intake
• Fewer errors, fewer re-dos, and better overall workflow

What We Offer

• Full-time, stable position in a well-established company
• Health insurance after 90 days
• Paid Time Off and sick time
• Opportunity to grow into a leadership or management role
• A position where your impact is visible and valued

Pay

$24 – $26 per hour depending on experience

Location

Barrington, NJ (In-person)

How to Apply

To help us identify candidates with strong attention to detail, please include the word “Barrington” at the top of your application.

Pay: $24.00 - $26.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person