Sales Supervisor

Job Purpose

To actively sell vehicles, along with accessories and associated warranty, finance, and insurance products, while ensuring complete customer satisfaction and achieving targets set by management To provide assistance to all SEs and Sr SEs

Key Responsibilities

Sales / Sales Process

• Follow all steps of the sales process, ie, prospecting, meet and greet, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery, and post-sale follow-up

• Ensure documentation procedures are performed as laid down by the company and liaise closely with other departments to complete the sales process

• Report daily activities to the Branch Manager / Area Manager

• Achieve sales targets as set by management

• Maximise all possible sales opportunities and maintain and grow the existing customer database

• Gain comprehensive product knowledge as well as knowledge of competitors’ products

• Promote finance and insurance products, determining customer qualifications and profiles to ensure appropriateness of the offer

• Track and follow up on incomplete sales and make efforts to close them

• Coordinate with parts and service teams to present a complete offer to clients

Team Supervision

• Supervise the sales team

• Support the achievement of business targets

• Motivate and energise team performance to meet and exceed set KPIs

• Identify opportunities for growth and development of team members

• Provide quality monitoring and feedback

• Identify obstacles and implement solutions

• Foster a strong team spirit

Customer Experience

• Consistently exceed customer expectations, creating an exceptional experience during the purchase of a new car

• Effectively schedule customer follow-ups, deliveries, and new customer acquisition, utilising strong time management

• Assist customers in making the correct choice of vehicle and build loyalty by providing a personalised and tailored sales experience

• Achieve sales satisfaction index targets by providing excellent customer service

• Ensure accurate collection and submission of customer details

• Regularly visit key customers to build, grow, and maintain strong relationships

• Ensure smooth, clean, and defect-free delivery of sold vehicles as promised to customers

• Ensure all contact (written, oral, and personal) with customers is conducted in a manner that enhances the company’s reputation

• Participate in showroom events and marketing and sales initiatives

Other Related Tasks

• Perform other duties as required

Educational Qualification

• Diploma or equivalent in a related field

Work Experience

• 2–3 years of sales experience in the automobile or related industry

Competencies

• Computer proficient with strong communication skills

Languages

• Excellent written and verbal communication skills in English

• Knowledge of spoken Arabic is an advantage