Sales Supervisor (Education Background)

Job Overview:

As a Sales Supervisor, you will play a key role in overseeing the daily operations of the sales team while also contributing to the broader strategic goals of the organization. This role requires strong leadership, a self-driven mindset, and the ability to inspire and maintain team enthusiasm. You will be expected to motivate your team toward a shared vision, drive results, and foster a high-performance culture built on collaboration, accountability, and clear communication.

Key Responsibilities:

• Convert inquiries into course registrations through effective communication and persuasion.
• Assist potential students and parents in understanding Digital School by Berlitz’s programs, pricing, and enrollment procedures.
• Monitor team performance, track progress toward targets, and ensure alignment with departmental and organizational objectives.
• Support in the execution of business strategy by cascading goals, tracking outcomes, and proactively addressing challenges.
• Motivate and inspire the sales team to stay enthusiastic, focused, and committed to achieving individual and team goals.
• Deliver regular coaching, feedback, and guidance to enhance team capabilities and foster a high-performance culture.
• Supervise and manage team performance, ensuring quality standards are consistently met.
• Ensure exceptional customer service is delivered to students and parents at every touchpoint.
• Generate timely and accurate reports on enrollment trends, sales performance, and operational updates.
• Resolve client concerns and complaints in a professional and efficient manner.
• Tackle any issues faced by team members and provide practical support or solutions.
• Build and maintain partnerships within the education sector to support business growth.
• Manage all correspondence with professionalism and ensure timely responses to inquiries and requests.
• Uphold Digital School by Berlitz’s communication standards in both verbal and written interactions.

Qualifications:

• 4+ years of experience in Leading Sales teams, preferably in an Educational or Service-Oriented environment.
• Call Center background is preferred
• Exceptional English communication skills, both written and verbal.
• Strong sales negotiation and leadership skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems is a plus.