Sales Support Coordinator / Customer Care Service

We are looking for a detail-oriented and motivated Sales Support Coordinator to join our growing team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a basic understanding of the print industry and graphic design.

Key Responsibilities:

• Maintain accurate and up-to-date customer records, sales orders, and CRM data
• Prepare sales proposals, quotations, contracts, and presentations in collaboration with the sales team
• Process sales orders efficiently, ensuring accuracy in pricing, product details, and delivery timelines
• Coordinate with logistics, inventory, and finance teams to ensure smooth and timely order fulfillment
• Monitor order progress and proactively communicate updates or delays to clients and internal teams
• Act as the primary point of contact for customer inquiries related to orders, pricing, and product details
• Handle client queries via email, phone, and in-person meetings, including client site visits when required
• Resolve customer concerns professionally or escalate them to the relevant department when necessary
• Build and maintain strong client relationships to ensure high levels of customer satisfaction

Requirements:

• Education: A-Levels, Diploma, or Associate Degree
• Experience: Prior experience in customer service or a similar role preferred
• Skills Required:
• Good verbal and written communication
• Basic knowledge of graphic design and print industry is a plus point
• Good organizational and coordination skills

Why Join Us?

• Competitive salary package
• Annual leaves
• Supportive and collaborative work environment
• Opportunity to work closely with clients and develop professional skills

Job Details:

• Location: PECHS Block 6 (with occasional client site visits)
• Working Days: Monday to Friday
• Working Hours: 9:00 AM – 6:00 PM
• Job Type: Full-time

Application Questions:

• Why are you planning to leave your current job (or why did you leave your last role)?
• What is your current/last salary?
• How soon can you join?

Application Deadline:

10th April 2026

Job Type: Full-time

Pay: Up to Rs70,000.00 per month

Application Question(s):

• Why did you leave your last job/plan to leave your current job?
• Please include your current/last pay scale with your application
• How soon can you join?

Work Location: In person