Sales Support Engineer

Job Title: Sales Support Engineer
Location: Bhiwandi
Experience Required: 3 to 5 Years
Working Days: 6 Days
Industry: Mechanical Engineering / Process Industry / Pharma Equipment / Chemical Equipment

Key Responsibilities:

Product Understanding

• Learn and understand the technical features, functions, and benefits of the product range.

Documentation

• Prepare and deliver technical documents including user manuals, product notes, and specifications.
• Conduct product training sessions for internal teams or customers.

Pre-Sales Support

• Respond to technical queries and support Sales Managers during client meetings.
• Assist in client presentations and product demonstrations.

Client Requirement Analysis

• Work with the sales team to understand customer needs and recommend suitable engineering solutions.

Proposal Support

• Help prepare technical proposals including specifications, pricing inputs, and related documentation.

Market and Competitor Research

• Gather information on industry trends, competitor products, and new technologies.

Post-Sales Support

• Provide technical troubleshooting support to customers after purchase.
• Conduct training and ensure customer satisfaction with products.

Profile Requirements:

• BE Mechanical is mandatory.
• Minimum 3 to 5 years of experience in sales or technical sales support.
• Strong understanding of mechanical engineering concepts.
• Preferably from process industry, chemical equipment, pharmaceutical equipment, or mechanical project consulting.
• Good communication, problem-solving, and customer-handling skills.

Job Type: Full-time