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Sales Support Engineer

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Job Title: Sales Support Engineer
Location: Bhiwandi
Experience Required: 3 to 5 Years
Working Days: 6 Days
Industry: Mechanical Engineering / Process Industry / Pharma Equipment / Chemical Equipment

Key Responsibilities:

Product Understanding

  • Learn and understand the technical features, functions, and benefits of the product range.

Documentation

  • Prepare and deliver technical documents including user manuals, product notes, and specifications.
  • Conduct product training sessions for internal teams or customers.

Pre-Sales Support

  • Respond to technical queries and support Sales Managers during client meetings.
  • Assist in client presentations and product demonstrations.

Client Requirement Analysis

  • Work with the sales team to understand customer needs and recommend suitable engineering solutions.

Proposal Support

  • Help prepare technical proposals including specifications, pricing inputs, and related documentation.

Market and Competitor Research

  • Gather information on industry trends, competitor products, and new technologies.

Post-Sales Support

  • Provide technical troubleshooting support to customers after purchase.
  • Conduct training and ensure customer satisfaction with products.

Profile Requirements:

  • BE Mechanical is mandatory.
  • Minimum 3 to 5 years of experience in sales or technical sales support.
  • Strong understanding of mechanical engineering concepts.
  • Preferably from process industry, chemical equipment, pharmaceutical equipment, or mechanical project consulting.
  • Good communication, problem-solving, and customer-handling skills.

Job Type: Full-time

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