Sales Support Engineer

Sales Support Engineer

Location: High Wycombe
Salary: £30,000 – £45,000 (depending on experience)

About the Role

An exciting opportunity has arisen for a motivated and detail-oriented Sales Support Engineer to join a growing team based in High Wycombe. This role is ideal for someone looking to develop a career within the HVAC industry, supporting sales operations while building technical expertise in equipment selection and quotation.

Key Responsibilities

• Produce accurate quotations based on technical configurations provided by Technical Sales Managers
• Develop the ability to independently select HVAC equipment over time
• Support the preparation and delivery of high-volume client quotations and product requests
• Liaise with the factory on technical queries and project requirements, both pre- and post-sales
• Act as a point of contact for customers in the absence of Sales Managers
• Coordinate deliveries with customers and logistics providers
• Work closely with commissioning engineers and customers to ensure project readiness
• Prepare and issue Operation & Maintenance (O&M) documentation
• Support aftersales activities, including handling service queries and issues
• Assist with Service & Maintenance contracts, including issuing and chasing invoices
• Manage warranty follow-ups, including extended warranties
• Support critical spares processes, including pricing and coordination with the factory
• Provide cover for sales administration when required
• Assist with marketing activities such as case studies and CPD support

Qualifications

Essential:

• GCSEs (Grade 4 or above, or equivalent)

Desirable:

• City & Guilds qualification
• HNC/HND in Engineering
• NVQ or equivalent engineering qualification

Experience

Desirable:

• 2–5 years’ experience within the HVAC industry (preferred)
• Familiarity with Microsoft Office applications

Skills & Attributes

• Strong organisational and communication skills
• Technical aptitude with a willingness to learn
• Ability to manage multiple tasks and priorities effectively
• Customer-focused approach
• Team player with a proactive attitude

What’s on Offer

• Competitive salary (£30,000 – £45,000 depending on experience)
• Opportunity to develop technical expertise within a specialist HVAC environment
• Structured on-the-job training and clear career progression
• Supportive and collaborative team environment

Pay: £30,000.00-£45,000.00 per year

Benefits:

• On-site parking

Work Location: In person