Sales Support/Pricing Executive

This role focuses on managing sales enquiries, preparing accurate and timely quotations, maintaining enquiry logs, and supporting conversion efforts. The ideal candidate should have a strong understanding of logistics pricing, excellent coordination skills, and the ability to thrive in a fast-paced environment.

• Analyze customer RFQs (Request for Quotations) and prepare cost-effective and competitive pricing proposals.
• Liaise with carriers (airlines, shipping lines), co-loaders, and service providers to obtain rates.
• Work with overseas offices and partners to gather international pricing components.
• Ensure all pricing components (origin, freight, destination, customs, etc.) are complete and accurate.
• Maintain and update internal rate databases and pricing tools.
• Track and report win/loss ratios and pricing trends to support commercial strategies.
• Collaborate with sales and business development teams to understand customer requirements and tailor solutions accordingly.
• Monitor market conditions and competitor pricing to stay competitive.
• Develop, identify, and secure all relevant direct sales opportunities
• Initiate communication with existing customers as well as new customers
• Generate product or service interest for customers by providing them with information on benefits
• Identify decision makers within an organization and endeavor to speak to them
• Generate leads from cold calling data and ensure that any DNC (do not call) lists are respected
• Relay successful leads and appointment data to concerned sales representatives
• Make follow up calls to customers who have shown interest during initial contact
• Handle inbound calls and provide callers with information on our products and services
• Emphasize on product features and benefit and quote prices
• Maintain exception service and product knowledge