Sales Team Lead

Company Overview

Datastraw is a tech-enabled, people-driven solutions partner, helping small and medium enterprises streamline and scale their backend operations. We specialise in automating backend customer support (CS) and operational workflows while also managing end-to-end CS operations for our clients. Our approach combines AI and technology-driven automation with skilled human support, ensuring efficiency, quality, and seamless customer experiences.

Job Description

We’re currently looking for a Team Leader who can take full ownership of a team of 12 -15 calling executives responsible for abandoned cart recovery and revenue generation across 3 - 4 leading Shark Tank featured D2C brands.

This role demands a hands-on leader, someone who can push performance daily, step in to make calls when needed, maintain strong client relationships, and ensure smooth day-to-day operations.

You’ll work directly with the Operations Manager and collaborate closely with the client, internal management, and your team to ensure daily revenue and operational goals are met.

Responsibilities

• Lead, motivate, and manage a team of 12–15 calling agents handling abandoned cart recovery for multiple brands.
• Drive daily, weekly, and monthly revenue targets, ensuring the team consistently achieves performance goals.
• Monitor call quality, conversion ratios, and follow-ups to maintain a high standard of output.
• Step in and personally handle calls when required to guide or set examples for the team.
• Act as the primary point of contact between the client, internal operations team, and agents, ensuring clear communication and timely updates.
• Maintain operational discipline, manage rosters, attendance, shrinkage, and attrition.
• Prepare and share daily performance reports and insights with management and clients.
• Ensure processes and scripts are being followed as per client guidelines.
• Resolve on-ground challenges proactively, whether people, process, or performance related.

Requirements

• Minimum 1–2 years of experience in outbound calling, telesales, or revenue recovery processes.
• At least 1 year of experience leading a sales or calling team (preferred in D2C/ e-commerce domain) would be a plus.
• Proven ability to motivate and manage people, track performance, and drive targets.
• Excellent organizational skills: able to manage multiple brands and priorities simultaneously.
• Hands-on attitude: comfortable stepping into execution whenever needed.
• Must be comfortable working from our office in Ghatkopar (Mumbai).

Benefits

• Opportunity to lead a high-performance team and directly influence brand revenue.
• Exposure to fast-growing D2C brands across industries like skincare, beauty, and health.
• Supportive, collaborative work environment with learning opportunities.
• Learning opportunities in sales leadership, client management, and operational strategy.

Note

• This is a full-time, on-site role (Ghatkopar West, Mumbai).
• Performance-linked incentives are provided quarterly.
• Candidates exploring analytical or non-sales roles are not a fit; we’re looking for proven leaders who thrive in action-oriented and sales environments.

If “getting things done” is your mindset and you have a proven track record in sales or team management, this is where you’ll thrive.

Note: The job description is a general outline and subject to change based on company requirements.

Job Types: Full-time, Permanent

Pay: Up to ₹19,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• Are you comfortable working from the office in Ghatkopar West, Mumbai?
• Do you have a personal laptop and a stable home internet connection?
• Do you have experience leading a telesales or outbound calling team? Please share details.
• How many people have you managed in your previous roles?
• Share an example of how you pushed your team to achieve a tough sales target.
• Why do you think you’re a good fit for this role at Datastraw? (Please answer in your own words and avoid the use of AI/ ChatGPT)