Sales/Customer Service Agent

We are seeking a motivated Sales / Customer Service Agent who will handle customer inquiries, promote products or services, and ensure an excellent customer experience. You will play a key role in maintaining customer satisfaction and achieving sales targets.

Key Responsibilities:

• Respond to customer inquiries through phone, email, or chat in a professional and timely manner.

• Identify customer needs and recommend suitable products or services.

• Process orders, returns, and follow up on pending requests.

• Maintain accurate records of customer interactions in the CRM system.

• Collaborate with the sales team to achieve monthly targets.

• Handle customer complaints with patience and problem-solving skills.

• Stay updated on product features, company policies, and promotions.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field preferred.

• A Minimum of 1 year of experience in sales or customer service.

• Excellent communication and interpersonal skills.

• Strong problem-solving and negotiation abilities.

• Proficient in Microsoft Office and CRM systems.

• Fluency in English and Arabic (spoken and written).