FIND_THE_RIGHTJOB.

Salesforce Business Analyst

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges

You are:

A skilled Salesforce Business Analyst to join our team. The ideal candidate will be responsible for analyzing business requirements, identifying areas for improvement, and designing Salesforce solutions. Day-to-day activities will involve collaborating with stakeholders, documenting requirements, and ensuring successful project delivery using advanced Salesforce Administration skills. Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Ensure successful project delivery by providing expert guidance and support throughout the implementation lifecycle. This role involves collaborating with cross-functional teams, understanding business requirements, and delivering high-quality solutions.

The Work

Support the team during design, configure, and customize Salesforce application built in Sales, Service or Experience Cloud to meet business requirements.
Collaborate with business stakeholders to gather and analyze requirements, translating them into technical specifications.
Collaborate with stakeholders to identify and prioritize business needs and requirements.
Conduct user acceptance testing (UAT) to ensure the quality and functionality of the implemented solutions.
Create and maintain detailed documentation for business functionality and processes to ensure compliance and facilitate knowledge sharing.
Provide ongoing support and maintenance for Salesforce applications, including troubleshooting issues and implementing enhancements.

This is a hybrid role and will require 3 days per week in the office. Hiring locations are Nashville, TN or Chesterbrook, PA.

What you need:

Minimum of 3 years of professional experience in a Salesforce Business Analyst Role.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus points if you have:

Salesforce Certification: Salesforce Administrator, Salesforce Business Analyst, Sales Cloud/Service Cloud/Experience Cloud
Experience with Salesforce: Experience in administration, configuration, implementation, and support of Salesforce CRM.
Experience collaborating with business stakeholders to create and prioritize user stories, refine backlog for development team.
Experience supporting the development of the technical architecture model of a SFDC project.
CPQ (Revenue Cloud) knowledge and certification is a plus

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $63,800 to $196,000

Cleveland $59,100 to $156,800

Colorado $63,800 to $169,300

District of Columbia $68,000 to $180,300

Illinois $59,100 to $169,300

Maryland $63,800 to $169,300

Massachusetts $63,800 to $180,300

Minnesota $63,800 to $169,300

New York/New Jersey $59,100 to $196,000

Washington $68,000 to $180,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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