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Salesforce Product Owner / CRM Director

Sivan Windows & Doors is a rapidly growing home improvement company specializing in windows, doors, manufacturing, installation, and customer service. We are building a highly customized Salesforce ecosystem that supports every department in the company, including Sales, Marketing, Call Center, Measurements, Ordering, Warehouse, Installation, Service, and Accounting.

We are looking for a highly organized and technically capable Salesforce Product Owner / CRM Director to lead the strategy, development, prioritization, and execution of our Salesforce platform and connected business systems.

This role is not just for a Salesforce developer. We need someone who can own the platform, manage priorities, coordinate internal teams and external vendors, and drive projects from concept through deployment.

IMPORTANT – PLEASE READ BEFORE APPLYING

This is an on-site position and requires daily presence in our Encino office.

Requirements:

Must be legally authorized to work in the United States.
Must currently reside within commuting distance of Encino, CA.
Must be available to work on-site full-time.
Remote candidates will not be considered.
Candidates requiring current or future visa sponsorship will not be considered.
No relocation assistance available.

Applications that do not meet these requirements will not be reviewed.

Key ResponsibilitiesCRM Ownership

Own and manage the company’s Salesforce ecosystem.
Develop and maintain the CRM roadmap.
Prioritize projects, enhancements, and system improvements.
Manage the Salesforce backlog and release schedule.
Ensure projects are delivered on time and aligned with business goals.

Business Process Management

Work directly with leadership and department managers to improve workflows across:

Sales
Marketing
Call Center
Measurements
Ordering
Warehouse
Installation
Service
Accounting

Vendor & Development Management

Manage internal Salesforce resources and external development partners.
Review technical proposals and recommend solutions.
Coordinate development efforts and monitor project progress.
Conduct quality assurance and acceptance reviews.
Ensure development follows best practices and company standards.

Salesforce Strategy & Architecture

Design scalable business processes and automation.
Evaluate Build vs. Buy decisions.
Improve operational efficiency through technology.
Identify opportunities to leverage AI and automation.

Reporting & Analytics

Build KPI dashboards and executive reporting.
Track adoption, performance, and operational metrics.
Ensure data quality and system integrity.

Required Qualifications

7+ years of Salesforce experience.
Experience managing Salesforce projects and business stakeholders.
Strong understanding of Sales Cloud and Service Cloud.
Experience gathering business requirements and translating them into technical solutions.
Experience managing developers, consultants, or third-party vendors.
Strong project management and organizational skills.
Ability to balance multiple priorities in a fast-paced environment.
Excellent communication and leadership skills.

Preferred Qualifications

Experience with: