SAP S/4HANA Customer Service Consultant

Job Description:

• A day in the life of an Infoscion
• As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight
• You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise
• You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
• You will conduct solution product demonstrations POC Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization s financial guidelines
• Actively lead small projects and contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
• If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

Key Responsibilities:

• Participate in end to end implementations migrations and rollouts of SAP S 4HANA Customer Service
• Gather business requirements conduct fit gap analysis and design system solutions
• Transfer business requirements into functional specification and take it through complete life cycle of development from blueprint to go live starting with identification of gaps
• Configure the system to align with business processes
• Write Test cases and undertake testing collaborate with business for the Acceptance testing
• Work with ABAP and Fiori developers to design custom solutions and enhancements
• Mapping and transformation of data fields from source legacy system to S 4HANA migration activities and validating the loaded data
• Should have at least one end to end implementation projects in S 4HANA
• Sound Knowledge in S 4HANA simplifications in Customer Service

Technical Requirements:

• Participate in end to end implementations migrations and rollouts of SAP S 4HANA Customer Service
• Gather business requirements conduct fit gap analysis and design system solutions
• Transfer business requirements into functional specification and take it through complete life cycle of development from blueprint to go live starting with identification of gaps
• Configure the system to align with business processes
• Write Test cases and undertake testing collaborate with business for the Acceptance testing
• Work with ABAP and Fiori developers to design custom solutions and enhancements
• Mapping and transformation of data fields from source legacy system to S 4HANA migration activities and validating the loaded data
• Should have at least one end to end implementation projects in S 4HANA
• Sound Knowledge in S 4HANA simplifications in Customer Service

Additional Responsibilities:

• Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Ability to assess the current processes identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• SAP Certification will be added advantage
• Location of posting Infosys Ltd
• is committed to ensuring you have the best experience throughout your journey with us
• We currently have open positions in a number of locations across India Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Vizag Coimbatore Jaipur Mysore Kolkata Hubli
• While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible

Preferred Skills:

Technology->SAP Functional->SAP CS