Scheduler- Virginia Region

Scheduling & Coordination

• Schedule elevator inspections in compliance with regulatory timelines and client requirements
• Coordinate with field technicians to optimize routes, reduce travel time, and maximize daily productivity
• Manage appointment confirmations, reschedules, and cancellations with clients
• Maintain accurate, up-to-date scheduling systems and databases, including populating Schedule dates in the WOM system
• Prioritize urgent or emergency inspection requests
• Communicate National Account Schedules to the National Account Coordinator weekly
• When needed Communicate scheduled dates to appropriate Client Account Coordinator

Client Management

• Serve as primary point of contact for scheduling inquiries and service requests
• Communicate inspection dates, times, and requirements to clients professionally
• Address scheduling conflicts and client concerns promptly and diplomatically
• Maintain detailed records of client preferences and special requirements
• Maintain up to date contact information of Maintenance providers in WOM Database

Administrative Support

• Obtain Purchase Orders from clients, when required
• Assist Client Account Coordinators if needed
• Generate scheduling reports and performance metrics for management review
• Ensure compliance with Bureau Veritas quality standards and procedures
• Maintain confidentiality of client and inspection data

Regulatory Compliance

• Perform all assigned training by deadline

Competencies
The requirements listed below are competencies required to perform the job successfully.
Technical Skills:

• Strong organizational and multitasking abilities
• Excellent written and verbal communication
• Proficiency with company software (onsite training provided) and Microsoft Office Suite
• Ability to learn new systems quickly
• Attention to detail and accuracy
• Professional demeanor and problem-solving mindset

Education, Certifications, and Experience

• Education: High school diploma or equivalent; some college coursework preferred
• Experience: 2+ years in client services, account coordination, or related field
• Technical Knowledge: Familiarity with elevator inspection processes or building systems a plus