Scheduling Specialist

Scheduling Specialist (Night Shift – U.S. Healthcare)

Full-Time | Onsite | Night Shift (7:00 PM – 4:00 AM PKT / U.S. Central Time)

About PsychPlus

The current delivery model for mental health care in the United States is broken—and PsychPlus is on a mission to fix it.

PsychPlus is reimagining how mental health care is delivered to every American through a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually, allowing patients to receive care when and where it’s most convenient.

By combining exceptional clinical care with best-in-class technology, we deliver an integrated, patient-centered mental healthcare experience. Join us as we work toward ensuring that every person has access to affordable, accessible, and high-quality mental health care.

About the Role

We are seeking a Scheduling Specialist to support our psychiatry and behavioral health services within the U.S. healthcare system. This is a full-time, onsite night-shift role, aligned with U.S. Central Time, requiring strong communication skills, attention to detail, and experience handling high-volume scheduling operations.

You will serve as a key point of contact for patients and providers, ensuring accurate appointment scheduling, seamless coordination, and an excellent patient experience - all while maintaining strict compliance with HIPAA and internal policies.

Key ResponsibilitiesAppointment Scheduling

• Schedule new, follow-up, and rescheduled appointments for psychiatry and behavioral health patients
• Coordinate provider calendars based on appointment type, duration, clinical priority, and patient preference
• Manage scheduling for multiple providers across various time zones and locations

Patient Interaction & Call Handling

• Handle a high volume of inbound and outbound calls (approximately 60 - 70 calls per shift) with professionalism and empathy
• Assist patients with appointment inquiries, confirmations, cancellations, and rescheduling
• Follow up on no-shows and cancellations to minimize disruption to clinical operations

Data Entry & System Management

• Accurately enter and update patient information in EHR and scheduling systems
• Maintain precise records including demographics, insurance details, visit notes, and appointment logs
• Ensure timely documentation of all scheduling activities and communications

Communication & Coordination

• Act as a liaison between patients, providers, and internal administrative and clinical teams
• Communicate time-sensitive updates and scheduling changes effectively
• Maintain a professional, courteous tone in all written and verbal interactions

Problem Solving & Conflict Resolution

• Resolve scheduling conflicts, provider availability issues, and patient access challenges
• Escalate complex cases when necessary while proactively managing daily scheduling issues
• Adapt quickly to changes in schedules, staffing needs, or operational priorities

Compliance & Policy Adherence

• Maintain strict compliance with HIPAA and organizational confidentiality standards
• Follow all scheduling, documentation, and communication protocols
• Participate in ongoing training related to policy updates and regulatory requirements

Qualifications

• Fluency in English with exceptional verbal and written communication skills
• O/A Levels with relevant experience and/or a Bachelor’s degree or equivalent
• Strong organizational and time-management skills in a fast-paced environment
• Proficiency with Electronic Health Record (EHR) systems and healthcare scheduling software
• Ability to quickly learn and adapt to new tools and technologies
• Strong customer service mindset with a focus on patient experience

Preferred Qualifications:

• Prior experience in medical scheduling or administrative roles within the U.S. healthcare system
• Experience in psychiatry or behavioral health settings is a plus

Why Join PsychPlus?

If you’ve made it this far, we’re excited to meet you.

PsychPlus is a meritocratic, performance-driven startup that moves fast and expects ownership. You may be required to wear multiple hats, take initiative, and continuously raise the bar. There’s no room for complacency - but there is unlimited opportunity to grow, learn, and make a meaningful impact.

Your success here directly impacts patient outcomes. When you succeed, our patients succeed - and together, we move one step closer to solving the mental health crisis.

We hope this role gives you the experience to pursue anything you want in life - and the fulfillment to make you never want to leave.

Equal Opportunity Employer

PsychPlus is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive environment where every team member feels supported and empowered to be their authentic self. All applicants are evaluated solely based on their qualifications, without regard to disability or need for accommodation.

Job Type: Full-time

Pay: Rs135,000.00 - Rs150,000.00 per month

Ability to commute/relocate:

• Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How comfortable are you working on the night shift 5 days a week?
• Do you have experience working in a US-based healthcare setting?

Experience:

• Medical Scheduling: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person