Scrum Master

key Responsibilities

Scrum & Agile Facilitation

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• Ensure Scrum rules, roles, and values are understood and followed
• Support Product Owners in maintaining a well-groomed and prioritized product backlog
• Ensure sprint goals are clearly defined and achievable

Team Coaching & Enablement

• Coach development teams on Agile best practices and self-organization
• Guide teams to improve velocity, quality, and delivery predictability
• Foster a culture of continuous improvement, accountability, and collaboration
• Mentor team members on Agile mindset beyond ceremonies

Impediment & Risk Management

• Identify, track, and remove blockers impacting team progress
• Escalate risks and dependencies in a timely manner
• Coordinate with internal and external stakeholders to resolve issues

Stakeholder & Delivery Management

• Act as a servant leader between Product Owners, Development Teams, PMO, and Business Stakeholders
• Ensure transparency of progress using Agile metrics (burndown charts, velocity, cycle time)
• Support release planning and roadmap execution
• Align Agile delivery with organizational governance and compliance needs

Metrics & Reporting

• Track and report Agile KPIs including:
  • Sprint velocity
  • Sprint predictability
  • Defect leakage
  • Team capacity and utilization
• Prepare sprint and release reports for management and stakeholders

Process Improvement & Scaling Agile

• Identify process gaps and implement improvements
• Support Agile transformation initiatives (Scrum, Kanban, SAFe if applicable)
• Collaborate with other Scrum Masters to improve organizational Agile maturity

Required Skills & Qualifications

Education

• Bachelor’s degree in computer science, Engineering, Business, or related field

Experience

• 3–7 years of experience working in Agile/Scrum environments
• 2+ years experience as a Scrum Master for software or IT projects
• Experience working with cross-functional teams (developers, QA, DevOps, UX)

Certifications (Preferred / Required)

• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM I/II)
• SAFe Scrum Master (preferred for large enterprises)

Technical & Tooling Skills

• Agile tools: Jira, Azure DevOps, Confluence, Trello
• Understanding of SDLC, DevOps, CI/CD pipelines
• Basic understanding of cloud, APIs, and enterprise systems (preferred)

Soft Skills

• Strong facilitation and conflict resolution skills
• Excellent communication and stakeholder management
• Ability to work under pressure in fast-paced environments
• Leadership mindset with a servant-leader approach

KPIs & Performance Indicators

• Sprint commitment vs. delivery accuracy
• Team velocity stability and improvement
• Reduction in impediments and delivery risks
• Stakeholder satisfaction
• Agile maturity improvement

Nice to Have

• Experience in banking, healthcare, telecom, or enterprise IT environments
• Experience working in GCC / KSA projects
• Exposure to Scaled Agile (SAFe, LeSS) frameworks
• Experience in Managed Services or multi-vendor environments