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Scrum Master and Agile Coach
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What You'll Do:
Agile Facilitation & Team Leadership
- Facilitate all Scrum ceremonies including daily standups, sprint planning, retrospectives, and sprint reviews using Jira dashboards and boards
- Coach development teams, product owners, and stakeholders on agile principles and Scrum best practices
- Remove impediments and blockers that slow down team progress, tracking them in Jira for visibility and resolution
- Foster a culture of collaboration, transparency, and continuous improvement
- Shield the team from external distractions and ensure they can focus on sprint commitments
Jira Administration & Optimization
- Design, configure, and maintain Jira workflows that align with team processes and organizational standards
- Create and manage Scrum boards, Kanban boards, and custom filters to optimize team visibility
- Build and maintain Jira dashboards that provide real-time insights into sprint progress, team velocity, and delivery metrics
- Configure issue types, custom fields, screen schemes, and permission schemes to support various project needs
- Establish and enforce Jira hygiene practices including proper story point estimation, status updates, and documentation standards
- Train team members on effective Jira usage and best practices
Metrics, Reporting & Continuous Improvement
- Generate sprint reports including burndown charts, velocity reports, and cumulative flow diagrams in Jira
- Analyze team metrics to identify bottlenecks, trends, and opportunities for improvement
- Create executive-level reports and dashboards from Jira data to communicate team performance and delivery health
- Track and report on key agile metrics such as cycle time, lead time, throughput, and sprint commitment reliability
- Use Jira automation rules to streamline repetitive tasks and improve workflow efficiency
- Facilitate retrospectives using data from Jira to drive actionable improvements
Collaboration & Stakeholder Management
- Serve as the liaison between IT teams and business stakeholders, ensuring clear communication and alignment
- Manage dependencies across multiple teams using Jira's linking and hierarchy features
- Coordinate with other Scrum Masters and Project Managers to align on cross-team initiatives
- Ensure product backlog is well-maintained, prioritized, and ready for sprint planning in Jira
- Partner with Product Owners to refine user stories, acceptance criteria, and definition of done
What You'll Bring:
Required Qualifications
- 5 to 7 years of experience as a Scrum Master in an IT or software development environment
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent agile certification
- Expert-level proficiency with Jira including boards, workflows, automation, JQL (Jira Query Language), and reporting
- Deep understanding of Scrum framework, agile methodologies, and lean principles
- Proven track record of successfully leading agile teams through multiple release cycles
- Strong facilitation, coaching, and conflict resolution skills
- Excellent communication skills with ability to influence at all organizational levels
- Experience tracking and analyzing agile metrics to drive team improvements
Preferred Qualifications
- Jira Administrator certification or equivalent hands-on experience
- Experience with Jira integrations (Confluence, etc.)
- Knowledge of Scaled Agile Framework (SAFe) or other scaling methodologies
- Familiarity with DevOps practices and CI/CD pipelines
- Experience with Jira automation, ScriptRunner, or other Jira add-ons
- Background in software development, QA, or IT infrastructure
- Advanced agile certifications (A-CSM, CSP, SAFe Scrum Master)
- Experience with agile portfolio management in Jira
Technical Skills
- Advanced Jira configuration and administration
- JQL query writing and optimization
- Jira dashboard creation and data visualization
- Understanding of API integrations and automation capabilities
- Proficiency with Confluence for documentation and knowledge sharing
- Basic understanding of software development lifecycle and IT operations
Professional Qualities
- Exhibits calmness, organization, and reliability, especially in high-pressure situations
- Demonstrates strong listening skills, effectively guiding teams to maintain focus with evolving priorities
- Pragmatic and delivery-focused, prioritizing practical solutions over rigid methodologies
- Communicates clearly, valuing empathy and transparency in all interactions
- Supports global teams, ensuring effective collaboration across time zones of EMEA and US region.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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