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service engineer

able seaman engine

Svitzer

<div>SVITZER is one of the largest global companies within towage and related services. We employ over 4000 employees and have a fleet of over 500 tugs. 
We offer a competitive work/life balance as well as the opportunity to manage all aspects of vessel operation and ownership.
We pride ourselves on providing best in industry tools to accomplish our goals safely and to a high standard 
To serve as Mechanic for Svitzer Bahrain (W.L.L.), based at Khalifa Bin Salman Port, Bahrain responsible to the Svitzer Bahrain (W.L.L.) Port Engineer for the safe and efficient operation of machinery and associated equipment on board Company vessels. 
Key Areas of Responsibility : 
<ul><li>Responsible to the Port Engineer or Chief Engineer (if applicable) for the safe and efficient operation of all machinery and associated equipment on board Company vessels.
</li><li>Ensure that all work carried out in the engine room and on-board Company vessels is done in a safe and professional manner in compliance with safe-working practices.
</li><li>Always Ensure compliance and adherence with Company PPE policy.
</li><li>Compliance with reporting procedures as required by the Port Engineer.
</li><li>Ensure all stand-by equipment is always maintained and in a high state of readiness.
</li><li>Ensure that engine room logbook is legible, accurate and kept up to date.
</li><li>Identify potential hazards and failures associated with machinery and advise Tug master/Helmsman, and Chief Engineer (if applicable).
</li><li>Ensure, in conjunction with Tug master/Helmsman or Chief engineer (if applicable) that the vessel is provided with fuel oil, water, lubricating oils and machinery spare parts.
</li><li>Maintain filing system and documentation associated with the engine room department.
</li><li>To take charge of engine room during emergencies, or until relieved by the Chief Engineer (if applicable).
</li><li>Ensure that watertight integrity and seaworthiness of the vessel is always maintained.
</li><li>Planning and execution of all maintenance work in conjunction with Port Engineer or Chief Engineer (if applicable).
</li><li>Maintain a safe and efficient watch. Ensure that all engine/machinery parameters are normal while working. Any abnormality in sound, temperature, pressure to be reported immediately to the Port Engineer or Chief Engineer (if applicable).
</li><li>Report all damages and irregularities to Tug master/Helmsman with immediate follow up report to Port Engineer or Chief Engineer (if applicable).
</li><li>Compliance with Company policies regarding HSE, QSMS and Security.
</li><li>Observe all Company and National requirements/regulations with respect to environmental protection.
</li><li>Obey all lawful orders from direct supervisor and/or shore-based management.
</li><li>Assist in any other duties as may be reasonably required by the employer from time to time, including but not limited to Maintenance, Pollution Control, General Housekeeping, Etc.
</li><li>Report all non-conformities, near-misses, hazardous situations, and whenever possible make suggestions for improvement.
</li></ul>Knowledge and Qualifications:
<ul><li>Bachelor&rsquo;s degree Certificate of Education preferred.
</li><li>Understanding of basic marine mechanics (but not essential as on the job training will be given).
</li>Basic understanding of Health, Safety &amp; Environmental issues preferred (but not essential as on the job training will be given). 
<li>
</li></ul>Building a Diverse Workplace
In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job &ndash; we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Don&rsquo;t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don&rsquo;t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!
How to Apply
To apply for this role, please 'Apply Now' and create a Candidate Home to manage your applications.</div>

Able Seaman Engine

nineDots.io

<div>
 
 
 SEO Lead &ndash; Growth &amp; Performance
 
 
 <ul>
 <li>
 SEO-Led Demand &amp; Growth Ownership
 </li>
 </ul>
 
 
 
 
 A scaling, consumer-facing global platform is strengthening its growth engine and is hiring a Growth Lead to take full ownership of demand generation from Bahrain. This role exists to build predictable, high-intent demand at scale, with SEO as the core growth lever and performance marketing used deliberately to accelerate outcomes.
 
 
 
 
 
 
 This role is based in Bahrain and is open to Bahraini nationals only.
 
 
 
 
 
 
 
 The Role:
 
 
 
 This role owns the top of the funnel end to end. You are responsible for how demand is created, how markets are expanded, and how growth compounds over time.
 
 
 
 
 
 SEO is not a channel here. It is the foundation of long-term growth. Performance marketing exists to support and accelerate it, not replace it.
 
 
 
 
 
 You will operate as the central brain for growth, setting priorities, building systems, and making clear, data-backed decisions across organic, paid, and funnel quality.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 &bull; Owning the global SEO growth strategy across cities, countries, institutions, properties, and search-driven hub pages.
 
 
 &bull; Defining what pages must exist, where scale is required, and how coverage expands market by market.
 
 
 &bull; Building and maintaining the full keyword and demand universe across regions.
 
 
 &bull; Designing and owning programmatic SEO systems, including templates, frameworks, and expansion logic.
 
 
 &bull; Setting rules for internal linking, indexation, and depth of coverage to ensure scalable, systematic growth.
 
 
 &bull; Owning performance marketing strategy across search-led paid channels, including spend direction and landing page strategy.
 
 
 &bull; Managing and scaling performance execution via agencies and, over time, internal capability.
 
 
 &bull; Owning demand quality across the funnel, from traffic through to booking signals.
 
 
 &bull; Working closely with product and revenue leaders to improve landing pages, flows, and conversion efficiency.
 
 
 &bull; Owning growth dashboards and reporting, identifying what works, what wastes budget, and where to double down.
 
 
 &bull; Making fast, confident growth decisions backed by data, not vanity metrics.
 
 
 
 
 
 
 What You&rsquo;ll Need to Succeed:
 
 
 
 &bull; 6+ years&rsquo; experience in SEO-led or search-driven growth roles.
 
 
 &bull; Proven experience scaling SEO systematically across multiple markets.
 
 
 &bull; Strong understanding of performance marketing, particularly search-led paid channels.
 
 
 &bull; Experience owning growth outcomes, not just managing channels.
 
 
 &bull; Comfortable leading agencies and evolving teams as the function matures.
 
 
 &bull; Highly analytical, structured, and outcome-focused.
 
 
 &bull; Able to operate independently with founder-level ownership and accountability.
 
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
 
 &bull; Full ownership of a global growth engine with SEO at its core.
 
 
 &bull; A senior role with real authority over strategy, priorities, and execution.
 
 
 &bull; The opportunity to build compounding growth systems, not short-term campaigns.
 
 
 &bull; Direct influence on demand quality, funnel health, and business outcomes.
 
 
 &bull; Bahrain-based role within a scaling international platform.
 
 
 
 
 
 
 Next Steps:
 
 
 
 If you are a Bahraini growth leader who believes SEO should be the foundation of scalable demand, and you want ownership rather than channel-level responsibility, this role is worth exploring. Apply or get in touch in confidence to learn more.
 
</div>

SEO Lead

Alzayani Investments

Job Overview As a Master Technician, you will be a senior technical expert, responsible for diagnosing and repairing the most complex vehicle issues, mentoring other technicians, and ensuring the highest standards of quality and service are consistently met. This is an excellent opportunity for a dedicated professional to advance their career within a prestigious and forward-thinking organisation. Responsibilities<ul><li>Perform expert-level diagnostics on complex mechanical, electrical, and electronic vehicle systems to identify faults and determine required repairs.</li><li>Execute advanced technical repairs and maintenance tasks with precision and efficiency, including engine overhauls, transmission work, and intricate electrical system repairs.</li><li>Utilise sophisticated diagnostic equipment and software to analyse vehicle performance and troubleshoot challenging issues.</li><li>Provide technical guidance, mentorship, and on-the-job training to junior technicians to foster skill development within the team.</li><li>Conduct thorough quality control checks on all completed work to ensure it meets manufacturer specifications and our company's high standards.</li><li>Liaise with service advisors to provide clear, detailed explanations of technical issues and recommended repair procedures.</li><li>Maintain an organised, clean, and safe working environment in the workshop, adhering to all health and safety regulations.</li><li>Stay current with the latest automotive technologies, industry trends, and manufacturer training modules.</li></ul> Qualifications<ul><li>Proven 5-7 years of experience working as a Master Technician, Diagnostic Technician, or in a similar senior automotive technical role.</li><li>Expert knowledge of complex automotive systems, including engine management, transmission, drivetrain, and advanced vehicle electronics.</li><li>Demonstrable proficiency in using advanced diagnostic tools, oscilloscopes, and computer-based repair information systems.</li><li>Exceptional problem-solving and analytical skills with meticulous attention to detail.</li><li>Strong leadership and mentoring capabilities with excellent communication skills.</li><li>A full, valid driving licence.</li></ul>

Master Technician-Automotive

<div>
 
 
 Growth Marketer (SEO)
 
 
 
 
 
 
 A global, consumer-facing platform is rebuilding its growth engine around organic demand and is scaling that function from Bahrain. SEO is not treated as a channel here. It is the foundation of how markets are entered, pages are prioritised, and demand compounds over time.
 
 
 
 
 
 This role sits at the centre of that engine. You will be responsible for executing SEO properly and consistently across markets, pages, and intent journeys, working closely with growth, content, and tech teams to turn search demand into qualified enquiries.
 
 
 
 
 
 This role is based in Bahrain and is open to
 
 Bahraini nationals only
 
 .
 
 
 
 
 
 
 The Role:
 
 
 
 This is a hands-on SEO execution role with real accountability for outcomes. You are responsible for how pages perform in search, how technical issues are surfaced and resolved, and how organic demand scales market by market.
 
 
 
 
 
 You will not be setting the overall growth strategy, but you will be the person ensuring it actually lands in search. This role suits someone who understands SEO end to end, enjoys working close to the data, and cares about ranking quality, intent, and conversion, not vanity traffic.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Owning on-page SEO execution across key landing pages, hubs, and listings.
 </li>
 <li>
 Optimising page structure, metadata, headings, internal linking, and intent alignment.
 </li>
 <li>
 Executing link-building initiatives to strengthen domain authority and organic reach.
 </li>
 <li>
 Identifying and pursuing high-quality backlink opportunities.
 </li>
 <li>
 Monitoring backlink health and addressing low-quality or toxic links.
 </li>
 <li>
 Partnering with engineering on technical SEO, including crawlability, speed, indexation, and mobile performance.
 </li>
 <li>
 Running regular technical and content audits with clear, actionable recommendations.
 </li>
 <li>
 Tracking rankings, traffic patterns, indexation issues, and conversion signals.
 </li>
 <li>
 Sharing clear performance insights with the growth team, including what to double down on and what to fix.
 </li>
 <li>
 Supporting content optimisation through keyword research, prioritisation, and feedback.
 </li>
 <li>
 Monitoring competitors and identifying opportunities to outperform across priority markets.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need to Succeed:
 
 
 <ul>
 <li>
 2+ years of hands-on SEO experience in an SEO-focused role.
 </li>
 <li>
 Strong working knowledge of on-page, off-page, and technical SEO.
 </li>
 <li>
 Confidence using tools such as Google Search Console, Google Analytics, and SEO research platforms.
 </li>
 <li>
 Solid understanding of site architecture and technical SEO fundamentals.
 </li>
 <li>
 Experience working closely with content and engineering teams.
 </li>
 <li>
 Strong analytical skills with the ability to turn data into clear actions.
 </li>
 <li>
 Comfortable operating in a fast-paced, execution-led environment.
 </li>
 <li>
 Strong written and spoken English.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
 <ul>
 <li>
 A role where SEO is a core growth lever, not an afterthought.
 </li>
 <li>
 Clear ownership of execution and measurable outcomes.
 </li>
 <li>
 Exposure to global markets and large-scale search demand.
 </li>
 <li>
 Close collaboration with growth, content, and tech leadership.
 </li>
 <li>
 Bahrain-based role within a scaling international business.
 </li>
 <li>
 Competitive salary aligned to responsibility and impact.
 </li>
 </ul>
 
 
 
 
 
 Next Steps:
 
 
 
 If you are a Bahraini SEO specialist looking for real ownership and clear priorities, this is worth a conversation. Apply or get in touch in confidence to learn more.
 
</div>

Growth Marketer (SEO)

Job Overview We are seeking a skilled and dedicated Automotive Technician to join our expanding automotive division. Based in Bahrain, this is a fantastic full-time opportunity for an experienced professional to become part of a company with a strong local foundation and a global vision. The ideal candidate will be a meticulous and knowledgeable technician, committed to delivering exceptional quality service and upholding our reputation for excellence. Responsibilities * Performing comprehensive diagnostic tests on vehicle systems and components to identify faults and malfunctions. * Conducting routine servicing and maintenance, including oil changes, filter replacements, and tyre rotations. * Repairing or replacing defective parts, such as brakes, engines, steering, suspension, and electrical components. * Utilising state-of-the-art diagnostic equipment to ensure accurate fault finding and resolution. * Maintaining detailed and accurate records of all work performed on each vehicle. * Adhering strictly to all health and safety regulations and workshop procedures. * Ensuring all work is completed to a high standard of quality and within the allocated time. Qualifications * Proven experience working as an Automotive Technician or in a similar role. * A relevant vocational qualification or certification in automotive technology or mechanics. * In-depth knowledge of various vehicle systems, including electrical, engine, and transmission. * Proficiency in using a wide range of diagnostic tools and workshop equipment. * Excellent problem-solving skills with a keen eye for detail. * The ability to work effectively both independently and as part of a collaborative team.

Technician-Automotive

Calo Inc.

<div>
 &ldquo;Responsible for overseeing customer service operations across markets.&rdquo;
 
 
 But if that sentence excites you, this role probably isn&rsquo;t for you.
 
 
 This is not a support role.
 
 
 This is not a ticket-counting role.
 
 
 This is definitely not a &ldquo;keep customers calm&rdquo; role.
 
 
 This is about
 
 shaping how customers feel
 
 when they interact with Calo, at scale, across countries, through moments that matter.
 
 
 If you believe customer experience is a
 
 competitive weapon
 
 , not a cost center
 
 
 If you see service as a
 
 strategic function
 
 , not a reactive one
 
 
 If you&rsquo;ve ever thought &ldquo;we can do better than this&rdquo; and actually
 
 meant
 
 it
 
 
 Keep reading.
 
 
 
 First, what is Calo?
 
 
 
 Calo is a meal subscription startup on a mission to make healthy eating easy. Over the past six years, we've delivered tens of millions of meals to hundreds of thousands of customers across seven countries, and we still feel like day one. Now, we're embarking on an AI-powered transformation to change how the world eats and make healthy meals better, faster, and more affordable.
 
 
 Calo in numbers and facts
 
 
 <ul>
 <li>
 Operating internationally in 7 countries (Bahrain, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, the UK)
 </li>
 <li>
 1,600+ full-time people across all geographies
 </li>
 <li>
 80+ Million Dollars in funding till date, on the road to an IPO within the next two years (Latest news here)
 </li>
 <li>
 One of the fastest-growing food-tech startups globally today, but that&rsquo;s not important; what&rsquo;s important is serving the customers better while scaling a winning company culture
 
 
 </li>
 </ul>
 
 The CX team you&rsquo;ll be leading 💚
 
 
 
 You&rsquo;ll be stepping into a
 
 53-person CX organization
 
 , spanning all our markets, with two core pillars:
 
 
 <ul>
 <li>
 Core CX &rarr; Handles responding to customers and managing their problems A-to-Z with internal stakeholders, focusing on maximizing customer satisfaction and speed.
 </li>
 <li>
 Training &amp; Quality Team &rarr; Manages onboarding, continuous on-the-job training, the internal quality score framework, and detailed feedback sessions to ensure performance consistency.
 
 
 </li>
 </ul>
 We don&rsquo;t believe in surface-level customer support that only responds to issues. We refuse to be a reactive helpdesk. Our role is to shape the entire customer experience "end to end" and create the emotional moments that turn customers into fans. You will find us doing things like:
 
 
 <ul>
 <li>
 Challenging inefficiencies across ops, product, and logistics to ensure every touchpoint feels smooth, intentional, and human
 </li>
 <li>
 Being customer advocates who push for decisions that build loyalty, not shortcuts that save time at the customer&rsquo;s expense
 
 
 </li>
 </ul>
 One of our most important CX pillars is our WOW moments, where we have dedicated budget and each CX member has the responsibility to create out-of-the-box surprises, gifts, and moments that make our customers feel seen, appreciated, and genuinely happy.
 
 
 
 Why this role, now?
 
 
 
 Calo has grown fast.
 
 
 And now we&rsquo;re entering a new chapter:
 
 scaling with intention
 
 .
 
 
 <ul>
 <li>
 Stronger systems
 </li>
 <li>
 Clearer standards
 </li>
 <li>
 Fewer heroics, more repeatability
 </li>
 <li>
 CX that works brilliantly on good days and bad days
 
 
 </li>
 </ul>
 This role is about building a
 
 world-class CX engine
 
 that can scale without losing its soul.
 
 
 The role is based in
 
 Bahrain or Eastern Province
 
 , with frequent travel.
 
 
 You&rsquo;ll need to be close to your teams, not just their dashboards.
 
 
 
 What You&rsquo;ll Actually Be Doing
 
 
 
 
 Reactive Customer Service
 
 
 
 <ul>
 <li>
 Owning the CX engine, end to end
 
 
 </li>
 </ul>
 You&rsquo;ll own the full customer service ecosystem:
 
 
 <ul>
 <li>
 Systems
 </li>
 <li>
 Teams
 </li>
 <li>
 Metrics
 </li>
 <li>
 Feedback loops
 </li>
 <li>
 Daily operating rhythms
 
 
 </li>
 </ul>
 Fast, empathetic, accurate support isn&rsquo;t the goal.
 
 
 It&rsquo;s the
 
 baseline
 
 .
 
 
 Your job is to keep raising the bar.
 
 
 <ul>
 <li>
 Designing service recovery that builds trust
 
 
 </li>
 </ul>
 Things will go wrong.
 
 
 Meals get delayed. Orders get missed. Expectations get broken.
 
 
 What matters is
 
 what happens next
 
 .
 
 
 You&rsquo;ll define:
 
 
 <ul>
 <li>
 Clear SLAs and escalation paths
 </li>
 <li>
 Structured service recovery playbooks
 </li>
 <li>
 Guardrails that empower agents to make judgment calls
 </li>
 <li>
 Measurement of recovery effectiveness, not just ticket closure
 
 
 </li>
 </ul>
 Because great recovery doesn&rsquo;t just save customers
 
 
 It creates loyalty.
 
 
 <ul>
 <li>
 Balancing global standards with local soul
 
 
 </li>
 </ul>
 You&rsquo;ll work closely with country leadership to:
 
 
 <ul>
 <li>
 Understand cultural nuances
 </li>
 <li>
 Adapt service expectations per market
 </li>
 <li>
 Maintain the Calo signature while feeling truly local
 
 
 </li>
 </ul>
 Consistency without rigidity.
 
 
 Local relevance without chaos.
 
 
 <ul>
 <li>
 Making CX faster, smarter, lighter
 
 
 </li>
 </ul>
 You&rsquo;ll obsess over:
 
 
 <ul>
 <li>
 Reducing avoidable contacts
 </li>
 <li>
 Eliminating friction
 </li>
 <li>
 Automating what shouldn&rsquo;t require human effort
 
 
 </li>
 </ul>
 Partnering deeply with Product, Data, and Ops, you&rsquo;ll turn customer pain into engineered solutions.
 
 
 AI is not optional here.
 
 
 It&rsquo;s a multiplier.
 
 
 <ul>
 <li>
 Designing the experience, not just responding to it
 
 
 </li>
 </ul>
 You&rsquo;ll define service standards across the full journey:
 
 
 <ul>
 <li>
 From first order to last delivery
 </li>
 <li>
 From app interaction to doorstep moment
 </li>
 <li>
 From complaint to recovery
 
 
 </li>
 </ul>
 Playbooks. SOPs. Tone. Behaviors.
 
 
 All intentional. All documented. All lived.
 
 
 <ul>
 <li>
 Building the culture behind the service
 
 
 </li>
 </ul>
 CX doesn&rsquo;t live in one team.
 
 
 You&rsquo;ll design and run training across:
 
 
 <ul>
 <li>
 Delivery
 </li>
 <li>
 Kitchens
 </li>
 <li>
 Nutrition
 </li>
 <li>
 Support
 
 
 </li>
 </ul>
 So that everyone understands:
 
 
 <ul>
 <li>
 How we speak
 </li>
 <li>
 How we show up
 </li>
 <li>
 How we recover trust
 
 
 </li>
 </ul>
 
 Proactive Customer Experience
 
 
 
 <ul>
 <li>
 Staying ahead of onboarding and churn, not chasing it
 
 
 </li>
 </ul>
 You&rsquo;ll design proactive journeys:
 
 
 <ul>
 <li>
 A high-touch honeymoon for new customers
 </li>
 <li>
 Early-warning systems for churn risk
 </li>
 <li>
 Preemptive retention actions
 </li>
 <li>
 Structured churn interviews that actually lead to change
 
 
 </li>
 </ul>
 Because the best ticket
 
 
 is the one that never gets created.
 
 
 <ul>
 <li>
 Becoming the internal voice of the customer
 
 
 </li>
 </ul>
 You&rsquo;ll own:
 
 
 <ul>
 <li>
 NPS, end to end
 </li>
 <li>
 Voice of the Customer across all channels
 </li>
 <li>
 Social sentiment monitoring
 </li>
 <li>
 Mystery shopping and competitive benchmarks
 
 
 </li>
 </ul>
 More importantly, you&rsquo;ll make sure insights don&rsquo;t die in decks.
 
 
 You&rsquo;ll push for:
 
 
 <ul>
 <li>
 &ldquo;We heard you&rdquo; moments
 </li>
 <li>
 Real changes
 </li>
 <li>
 Decisions that favor long-term trust over short-term wins
 
 
 </li>
 </ul>
 You&rsquo;ll represent the customer in every room where customer-impacting decisions are made.
 
 
 Even when it&rsquo;s uncomfortable.
 
 
 
 Are you a good fit? Ask yourself this.
 
 
 
 Forget titles for a second.
 
 
 
 
 From experience
 
 
 
 
 <ul>
 <li>
 Have I built and led CX operations at scale, not just managed them?
 </li>
 <li>
 Do I understand service metrics deeply and know how to balance speed, quality, and team health?
 </li>
 <li>
 Have I worked across multiple markets and navigated cultural nuance?
 </li>
 <li>
 Can I partner with Product, Ops, Data, Finance, and other teamsl as an equal?
 </li>
 <li>
 Do I see CX as a strategic lever, not a reporting function?
 
 
 </li>
 </ul>
 
 
 From who you are
 
 
 
 
 <ul>
 <li>
 Do I genuinely care about extraordinary service, even when it costs more?
 </li>
 <li>
 Do I listen before I prescribe?
 </li>
 <li>
 Do I care more about good ideas than hierarchy?
 </li>
 <li>
 Can I build structure without killing energy?
 </li>
 <li>
 Am I someone people want to work with?
 </li>
 <li>
 Does the idea of using AI to reimagine CX excite me?
 
 
 </li>
 </ul>
 If you&rsquo;re nodding more than hesitating
 
 
 you&rsquo;re probably close.
 
 
 
 How To Apply (not The Usual Way)
 
 
 
 We get a lot of CVs.
 
 
 They all look impressive.
 
 
 But they don&rsquo;t tell us:
 
 
 <ul>
 <li>
 How you think
 </li>
 <li>
 What you believe about service
 </li>
 <li>
 Why this role matters to you
 
 
 </li>
 </ul>
 So don&rsquo;t just send a CV.
 
 
 Send us
 
 you
 
 .
 
 
 A Loom.
 
 
 A Notion page.
 
 
 A deck.
 
 
 A voice note.
 
 
 A short video.
 
 
 
 Show Us How You Think About Customer Experience
 
 
 
 and why you believe you&rsquo;re the right person to lead it at Calo.
 
 
 If this role gives you butterflies,
 
 
 that&rsquo;s usually a good sign 💚
</div>

Director of Customer Experience

Binance

<div>
 Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
 
 
 
 What is BPay?
 
 
 
 BPay is a fiat money wallet built to support Binance's cryptocurrency business. BPay is designed as a fiat wallet to allow customers to hold and store their own funds. This would enable customers to open a wallet for purchasing cryptocurrencies on the Binance platform through verified, matching named accounts.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Business Process Management: Work with process owners to develop Standard Operating Procedures (SOP), adhering to the standard / framework agreed within the operating office and operational risk team.
 </li>
 <li>
 Evaluate existing business processes and outline business process improvement/optimisation opportunities.
 </li>
 <li>
 Monitor and perform ongoing analysis on business processes related to productivity, quality and costs.
 </li>
 <li>
 Present process performance tracking reports and integrate feedback.
 </li>
 <li>
 Project Management: Identify delivery gaps, recommend process opportunities and drive internal projects to optimise delivery outcomes.
 </li>
 <li>
 Coordinate business process improvement strategies with internal stakeholders.
 </li>
 <li>
 Oversee all aspects related to the implementation stages of business process improvement initiatives.
 </li>
 <li>
 Collaborate both internal and external teams to achieve operation scaling up.
 </li>
 <li>
 Manage communication with 3rd party partners (solve customer issues, follow up on delays and pending items).
 </li>
 <li>
 Play a key role between BPay departments and outsourced departments (Customer Service, KYC/KYB central teams, etc.).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years and above experience with a Bachelor's degree in a business-oriented field, or equivalent practical experience.
 </li>
 <li>
 Preferable with internal or external consulting background.
 </li>
 <li>
 Hands-on experience of operational or business process management work experience, preferably in a financial services organisation.
 </li>
 <li>
 Strong coordination skills and strategic mindset for internal cross team collaboration.
 </li>
 <li>
 Proven experience in stakeholder management.
 </li>
 <li>
 Ability to identify and solve complex problems.
 
 
 </li>
 </ul>
 
 Why Binance
 
 
 
 <ul>
 <li>
 Shape the future with the world&rsquo;s leading blockchain ecosystem
 </li>
 <li>
 Collaborate with world-class talent in a user-centric global organization with a flat structure
 </li>
 <li>
 Tackle unique, fast-paced projects with autonomy in an innovative environment
 </li>
 <li>
 Thrive in a results-driven workplace with opportunities for career growth and continuous learning
 </li>
 <li>
 Competitive salary and company benefits
 </li>
 <li>
 Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
 
 
 </li>
 </ul>
 Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
 
 
 
 By submitting a job application, you confirm that you have read and agree to our
 
 
 
 Candidate Privacy Notice
 
 
 
 .
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Operations Specialist (BPay)

Explore 85+ Able seaman engine in Multi Business Jobs In Bahrain this March. Find roles across top companies and apply now to boost your career.