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account coordinator subtitling client services

Deluxe

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
 </li>
 <li>
 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
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 Create, maintain and communicate to client project timelines and budgets.
 </li>
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 Prepare and communicate pricing quotes and estimates with client.
 </li>
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 Ensure Billing and Revenue Tracking is maintained weekly.
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 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
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 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
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 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
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 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
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 Working with Account Coordinators to ensure day to day production is running effectively.
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 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
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 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
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 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
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 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
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 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
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 Forecast and track key account metrics.
 </li>
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 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
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 Initiate corrective action process as needed.
 </li>
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 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
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 May be responsible for educating and advising client about new services offered.
 
 
 </li>
 </ul>
 
 Note
 
 
 
 <ul>
 <li>
 This is client interaction role and not Finance &amp; Accounts role.
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 Transport - free pick-up and drop facility from your residence to work and back.
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 Meals - Breakfast, Lunch and dinner will be served in the facility.
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 <li>
 Candidate should be open for Night shift.
 
 
 </li>
 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

Embassy Services

<div>
 
 Embassy Services Pvt. Ltd. (ESPL) has been in the business of Property and Facility Management for over 30 years.
 
 
 We started our journey of IFM services in 2015 and have grown substantially. We currently manage a portfolio of 130+ Mn Sft. across 14 states and cater to a diverse set of 250+ clients across industries.
 
 
 With our philosophy of backward integration, we acquired our workforce partner, TCFM, in 2016 and security services partner, Paledium Security, in 2024 and integration of services like Project Management Consultancy and Renewable Energy Advisory has made us a one stop, full stack service provider in Real Estate Management.
 
 
 
 
 
 
 Role &ndash;
 
 Planning/Documentation/Coordinator - 2+years
 
 
 
 Location
 
 : Bangalore
 
 
 
 Qualification
 
 : BE/B.Tech in civil/Arch
 
 
 
 <ul>
 <li>
 Coordinating with a contractor for timely completion of Work as per the approved baseline schedule.
 </li>
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 Preparing Baseline schedule and Micro schedule for all work packages of project.
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 Preparation of bar DPR, WPR, MPR, bar charts, delay reports, etc.
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 Risk assessment and updating risk register.
 </li>
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 Monitoring the progress throughout the construction process &amp; compare with the project baseline schedule.
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 Coordinating with all Contractor&rsquo;s Project In-charge for finalizing site logistic plan for avoid any improper way material stacking.
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 Timely alarming PMC Project Manager / Client Project Manager / Contractor Management / Client Management regarding the delays.
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 Resource Scheduling / Allocation, Schedule Monitoring and schedule crushing to match the project end date.
 </li>
 <li>
 Coordinating with vendor for timely delivery of Material as per the project baseline.
 </li>
 </ul>
</div>

Project Coordinator, Planning & Documentation/Co Ordinator | Project Management | Corporate Interiors

Razorpay

<div>
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Building and maintaining relationships with clients and key personnel within their company.
 </li>
 <li>
 Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 </li>
 <li>
 Conducting business reviews to ensure clients are satisfied with their products and services.
 </li>
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 Attending meetings with clients inside and outside their offices to build better relationships with them.
 </li>
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 Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 </li>
 <li>
 Liaising with internal departments to ensure client needs are fulfilled effectively.
 </li>
 <li>
 Escalating and resolving areas of concern as raised by clients.
 </li>
 <li>
 Carrying out client satisfaction surveys and reviews.
 </li>
 <li>
 Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Qualifications:
 
 
 <ul>
 <li>
 Relevant experience in Key Account Management/Sales in the B2B space.
 </li>
 <li>
 Knowledge of best customer service practices.
 </li>
 <li>
 Strong interpersonal skills and an ability to build rapport with customers.
 </li>
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 Go-getter attitude.
 </li>
 <li>
 Hardworking with a strong work ethic.
 </li>
 </ul>
</div>

Associate Manager, Startup Accounts

OpenText

<div>
 
 Opentext - The Information Company
 
 
 
 Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
 
 
 
 AI-First. Future-Driven. Human-Centered.
 
 
 
 At OpenText, AI is at the heart of everything we do&mdash;powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
 
 
 
 Your Impact
 
 
 
 Account executives are product, services, software or solution specialists that are responsible for leading sales in their assigned focus areas. Collaborates with cross functional teams - Channels, Pre Sales, Professional Services, Marketing to drive proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. Covers a designated geography to drive new business as well as manage and grow existing accounts.
 
 
 OpenText is looking for Territory Account managers &ndash; ADM(DevOps) for South region. This person will take care of South Indian market with focus on large MNC&rsquo;s based out of these territories.
 
 
 
 What The Role Offers
 
 
 
 <ul>
 <li>
 Territory Account Managers are product, services, software or solution specialists that are responsible for leading pursuit in their assigned focus areas. Drives proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities.
 </li>
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 Responsible for creating and driving sales for accounts in the South region.
 </li>
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 Work on leads built by Marketing and Channel partners to progress and close opportunities.
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 Maintain knowledge of competitors in accounts to strategically position Open Text products and services better.
 </li>
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 Use specialty expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline and drive closures.
 </li>
 <li>
 Development of quota objectives and future direction for defined product category.
 </li>
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 Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for mid-to-large accounts, by developing a core understanding of the unique business needs of the client within their industry.
 </li>
 <li>
 May invest time working with and leveraging external partners to deliver sale.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Works on OpenText&rsquo;s larger accounts in the specified Region of India
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 <li>
 Significant percentage of time spent directly with customer; interfaces with all levels, including highest within customer organization.
 </li>
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 Directly relatable previous work experience of around 15 years in Software Sales
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 Demonstrated achievement of progressively higher quota, diversity of business customer, and higher-level customer interface.
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 Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions.
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 Understands the industry and market segment in which key accounts are situated and integrates this knowledge into consultative selling.
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 Understands the role of IT within area of specialization and how the company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities.
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 Account planning and accurate account revenue forecasting skills.
 </li>
 <li>
 Cultivates &amp; maintains positive relationships with customers to ensure account retention &amp; growth and positions the company as the preferred vendor for meeting all business needs.
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 Establishes a professional working relationship, up to the executive level, with the client.
 </li>
 <li>
 Demonstrates leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals.
 </li>
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 Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers.
 </li>
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 Deep knowledge of products, solution or service offerings as well as competitor's offerings.
 </li>
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 Understands how to leverage the company's portfolio and change the playing field on our competitors.
 
 
 </li>
 </ul>
 OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
 
 
 If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
</div>

Sr. Account Executive

Concentrix

<div>
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role And Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
 </li>
 <li>
 Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation
 </li>
 <li>
 Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
 </li>
 <li>
 Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
 </li>
 <li>
 Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
 </li>
 <li>
 Contribute to maintaining forms and legends documents
 </li>
 <li>
 Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
 
 
 </li>
 </ul>
 
 Key Skills And Knowledge
 
 
 
 <ul>
 <li>
 Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
 </li>
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 Self-starter, sense of urgency, and works well under pressure.
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Sense of professionalism and ability to develop good relationships.
 </li>
 <li>
 2 yrs total exp + 1 yr exp in the BFSi domain
 
 
 </li>
 </ul>
 
 Educational qualification
 
 : Bachelor's Degree in related field with two to four years of relevant experience preferred.
 
 
 
 Disclaimer
 
 :-
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
</div>

Quality Analyst

<div>
 
 
 About Razorpay:
 
 
 
 Razorpay was founded by Harshil Mathur and Shashank Kumar in 2015. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India. Our mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. We started out as a B2B payments company and today, we process billions of dollars of payments for lakhs of businesses across India. We are the leading payments provider in the country and have been the first to bring to market the most major innovations in the past 6 years. Razorpay enables businesses to accept, process, and disburse payments at scale.
 
 
 Razorpay currently processes multi-billion USD payments on an annualized basis, touching 200Mn+ end customers through top clients like Airtel, Goibibo, Yatra, Ola, Swiggy, Zomato, Cred etc. We architect systems for the scale of not just one segment leader but 1000s put together. With more than a lakh clients, you would have definitely made a payment through Razorpay if you live in India. With the launch of RazorpayX, the company aims to become a leading provider of banking and payout products to businesses covering the gamut of current account, payroll, vendor payouts and many others. Over the past year, the company has disbursed loans worth millions of dollars in loans to thousands of businesses.
 
 
 The company has raised USD $700M+ in funding till date from marquee investors like GIC, Sequoia Capital, Tiger Global, Ribbit Capital, Matrix Partners and many stellar angels.
 
 
 
 Our products:
 
 
 
 The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, and Payroll.
 
 
 
 Payment Gateway:
 
 Razorpay is a full-sized payment solution that allows businesses to accept, process, and disburse payments within its product suite.
 
 
 The platform provides your business with access to payments via many modes such as credit card, debit card, Netbanking, UPI, and popular wallets. Companies are also able to monitor real-time data performance and insights to make informed business decisions.
 
 
 Read more at these places: https://razorpay.com/payment-gateway/
 
 
 
 RazorpayX:
 
 Razorpay is reimagining how businesses manage money by simplifying business banking with RazorpayX. It operates as a separate business unit with a laser-sharp focus on innovating in the Neo-Business Banking space and is currently in 0 to 1 stage.
 
 
 Read more at these places: https://razorpay.com/blog/what-is-a-neobank/ , and
 
 
 https://razorpay.com/blog/category/business-banking/.
 
 
 
 Razorpay Capital:
 
 Razorpay Capital is a lending platform that allows MSME&rsquo;s to meet their cash flow challenges. Using Razorpay Capital, companies can manage financial challenges of their business through quick settlements and collateral-free loans.
 
 
 Read more at these places: https://razorpay.com/capital/
 
 
 
 
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 
 The Role:
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 Roles and Responsibilities:
 
 
 
 ● Building and maintaining relationships with clients and key personnel within their company.
 
 
 ● Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 
 
 ● Conducting business reviews to ensure clients are satisfied with their products and services. ● Attending meetings with clients inside and outside their offices to build better relationships with them.
 
 
 ● Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 
 
 ● Liaising with internal departments to ensure client needs are fulfilled effectively.
 
 
 ● Escalating and resolving areas of concern as raised by clients.
 
 
 ● Carrying out client satisfaction surveys and reviews.
 
 
 ● Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 
 
 
 Mandatory Qualifications:
 
 
 
 ● 3+ years relevant experience in Key Account Management/Sales in B2B space.
 
 
 ● Knowledge of best customer service practices.
 
 
 ● Strong interpersonal skills and an ability to build rapport with customers.
 
 
 ● Go-getter attitude.
 
 
 ● Hardworking with strong work ethics.
 
 
 
</div>

Associate Manager, GTM Startup Accounts

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner.
 </li>
 <li>
 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
 </li>
 <li>
 Assist customers with product or service-related questions, account inquiries.
 </li>
 <li>
 Utilize active listening skills to understand customer needs and ensure their satisfaction.
 </li>
 <li>
 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
 </li>
 <li>
 Document customer interactions and update customer records with accurate information.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
 </li>
 <li>
 Upsell and cross-sell products or services basis process requirement
 </li>
 <li>
 Perform all duties within team and personal targets.
 </li>
 <li>
 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Night Shifts/Rotational Shifts
</div>

Associate/Sr. Associate

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