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account management - enterprise commercial Jobs in Kuwait

account management - enterprise commercial

account management enterprise commercial

Microsoft

<div><div>Microsoft&rsquo;s Enterprise Account Team focuses on empowering customers on their digital and AI journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.</div><div></div><div><br>
As an Enterprise<b> </b><b>Account Executive</b>, you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Microsoft and customer business outcomes.</div><div></div><div><br>
Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.</div><div></div><div><br>
With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer&rsquo;s account plan.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li>Customer Advocate &ndash; Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft.</li></ul><div><ul><li><br>
Industry Relevant Trusted Seller &ndash; Proactively develops a strong understanding of the customer&rsquo;s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.</li></ul></div><div><ul><li><br>
Deliver Sales Excellence &ndash; Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue &amp; market share.</li></ul></div><div><ul><li><br>
Industry Knowledge &ndash; Builds and maintains a strong knowledge of customers&rsquo; industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers&rsquo; business and operations.</li></ul></div><div><ul><li><br>
Microsoft Partner Ecosystem &ndash; Knowledge of and the ability to navigate successfully within the partner ecosystem, including being knowledgeable about specific partner programs and ongoing relationships.</li></ul></div><div><ul><li><br>
Consultative Selling - The ability to understand customer needs through dialogue before recommending products/services.</li></ul></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div>
Required Qualifications:</div><ul><li>
Bachelor's Degree in Business, Technology, or related field AND 6+ years experience.</li><li>
Working in an industry (e.g., financial services, retail, manufacturing, energy), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.</li><li>
Sales experience supporting Enterprise customers.</li></ul><br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Account Management - Enterprise Commercial

Canonical

<div>
 Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 <br/>
 <br/>
 The company is founder-led, profitable, and growing.
 <br/>
 <br/>
 We are hiring Embedded IoT / Edge Solutions Sales Representatives, Managers, and Directors to expand our reach in mission-critical industries such as Automotive, Medical Devices, Industrial Systems, Robotics, and Telco, as well as consumer electronics. We are looking for candidates who are technically skilled and familiar with embedded Linux and RTOS. We are expanding in all time zones, so we can accommodate candidates from almost any country as long as they have reasonable business access to a substantial market territory in person. As we grow our teams, we will also hire Sales Team Managers and Regional Sales Directors. Please continue with this process if your goal is a management leadership position.
 <br/>
 <br/>
 The server edition of Ubuntu is already very widely used in connected devices and industrial PCs. Our newer edition of Ubuntu for IoT, called Ubuntu Core, represents the state of the art in security and resilience for high-end appliances and equipment. Our customers include global brands in consumer and industrial electronics, as well as automotive and robotics. We continue to expand our range of offerings to bring our security, management, and developer experience to the smallest Linux environments and devices. We recently added a real-time Linux capability and are working towards a range of certifications for these offerings. Together, this portfolio is Linux reinvented for optimal reliability, security, developer productivity, and footprint.
 <br/>
 <br/>
 This is a prospecting sales and strategic account development role and requires energy, ambition, and focus. To be successful, you must be comfortable positioning and selling open source, services, and software solutions to all levels of an organization, and specifically to departments that are developing embedded software and IoT devices. You should also be familiar with at least one of our priority sectors.
 <br/>
 <br/>
 Customers love the idea that they can get security compliance and support for everything open source from a single company. Our goal is to have more solutions on tap than any other vendor, and we have built unique capabilities to make that possible across every cloud, every class of compute, and every category of application. Canonical provides licensed enterprise software products, commercial support, managed services, consulting, and training services to customers who are deploying Ubuntu or open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem. We are on a steady but relentless growth trajectory. We are almost entirely distributed, with leadership spread across many countries. We believe that talent is equally distributed across the globe, and we are excited to hire, develop, promote, and ultimately trust a diverse group of exceptional leads to build the best, not biggest, enterprise software company.
 <br/>
 <br/>
 We hire carefully and deliberately; our selection process is long and requires substantial work from applicants. It will take successful applicants three to six months to secure an offer. This is not a place to apply if you are in a rush to find a position; it is a worthwhile place to apply if you are ambitious and long-term in your thinking about your career and the dynamics which move the world forward. If you see clearly the rise of open source, and you understand the drivers of enterprise procurement and technical decision-making, then you will understand why Canonical has such a tremendous long-term advantage. You will also understand, given the ferocity of competition and the challenges of competing in a market of giants, that we have to set a very high bar for hiring and performance. In order to be a world-leading company, we select for exceptional ability as well as character, and then provide an environment that promotes teamwork and celebrates diligence, collaboration, and effectiveness. All of those are easy to say but hard to do - at Canonical we are willing to be uncomfortable in pursuit of that excellence.
 <br/>
 <br/>
 In building our sales team, we look for five things:
 <br/>
 <br/>
 <ul>
  <li>
   Empathy for the customer - a real understanding of customer needs, industry-specific challenges, and a desire to help customers solve their business problems
  </li>
  <li>
   High intellect - the ability to learn quickly, understand very complex subjects, and communicate clearly to build trust and confidence
  </li>
  <li>
   Passion for technology - a fascination with the state of the art from brilliant people solving hard problems, and fierce competition for large prizes
  </li>
  <li>
   Teamwork - a willingness to help others, to collaborate well with people from different disciplines, and to balance personal and team ambitions
  </li>
  <li>
   Energy - the drive to motivate oneself and others to achieve the best result for the team and our customers
   <br/>
   <br/>
  </li>
 </ul>
 Ubuntu is already very widely adopted, which gives us a credible basis for conversations in the market. Nevertheless, it requires real work for sales professionals to build on that adoption to create trusted and profitable commercial relationships with brands in their territory. Our product managers and marketing teams run campaigns to generate awareness, engagement, and leads, but you will need to go beyond managing inbound interest to develop the potential of your territory. You will need judgment as to which industries and companies are ready to go deeper with open source and Canonical, and energy to develop relationships in advance of proven interest. We expect professional practice, territory and account planning, as well as clear, complete, and continuous reporting on pipeline status and activity, using standard professional tools.
 <br/>
 <br/>
 The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies, and technical software solutions to senior levels of the enterprise.
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 We are growing our sales reach in all regions - EMEA, APAC, and Americas.
 <br/>
 <br/>
 <strong>
  The role entails
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Building and executinge a territory plan to prioritize leading security-focused brands and manufacturers
  </li>
  <li>
   Working with marketing to promote our brand and increase market awareness in prioritized accounts
  </li>
  <li>
   Developing pipeline through outreach, prospecting, local marketing, and industry events
  </li>
  <li>
   Closinge contracts to meet and exceed quarterly and annual bookings targets and achieve strategic objectives
  </li>
  <li>
   Managinge customer relationships and interactions through all stages of the sales cycle
  </li>
  <li>
   Working with IoT Field Engineers to understand customer requirements and ensure customer satisfaction
  </li>
  <li>
   Maintaining accurate data and forecasts within Salesforce
  </li>
  <li>
   Establishing productive professional relationships with key influencers and decision-makers
  </li>
  <li>
   Coordinatinge with colleagues, including support, delivery, and management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we are looking for in you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional academic track record from both high school and university
  </li>
  <li>
   Undergraduate degree in a technical subject
  </li>
  <li>
   Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
  </li>
  <li>
   Track record of going above-and-beyond expectations to achieve outstanding results
  </li>
  <li>
   Field sales experience in embedded Linux, embedded software, or enterprise software
  </li>
  <li>
   Track record of achievement of sales targets and large account wins
  </li>
  <li>
   Passion for technology evidenced by personal projects and initiatives
  </li>
  <li>
   The work ethic and confidence to shine alongside motivated colleagues
  </li>
  <li>
   Professional written and spoken English with excellent presentation skills
  </li>
  <li>
   Experience with Linux (Debian or Ubuntu preferred)
  </li>
  <li>
   Excellent interpersonal skills, curiosity, flexibility, and accountability
  </li>
  <li>
   Appreciative of diversity, polite, and effective in a multi-cultural, multi-national organization
  </li>
  <li>
   Thoughtfulness and self-motivation
  </li>
  <li>
   Result-oriented, with a personal drive to meet commitments
  </li>
  <li>
   Ability to travel internationally twice a year, for company events up to two weeks long
  </li>
  <li>
   Willingness to travel up to 50% for customer meetings and industry events
  </li>
  <li>
   Ability to develop and execute territory sales plans
  </li>
  <li>
   Detail oriented with effective follow-up
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer colleagues
  <br/>
  <br/>
 </strong>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Team Member Assistance Program &amp; Wellness Platform
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass and travel upgrades for long-haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 <strong>
  Canonical is an equal opportunity employer
  <br/>
  <br/>
 </strong>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Embedded IoT / Edge Solutions Sales Representative, Manager and Director

<div>
 This is a general track role, hiring for opportunities across all levels of seniority in our Sales Teams.
 <br/>
 <br/>
 Apply here if you believe you possess outstanding revenue generating experience from the Technology industry.
 <br/>
 <br/>
 Open source software is the new default in the enterprise, and Canonical is the new challenger to major enterprise software vendors.
 <br/>
 <br/>
 We deliver better open source from the data center to cloud and edge. Our Linux distribution Ubuntu is now the leading platform for public cloud compute, and the favorite platform for software engineers, data scientists and AI developers. Our mission is to accelerate the adoption and quality of open source globally, and our goal is to ship the most software on the planet by cores. A tidal wave of open source innovation is the next phase of the entire enterprise software industry, and we aim to be the most compelling way to ride that wave.
 <br/>
 <br/>
 Our customers include Global 500 enterprises and startups. We are expanding our product range from the base operating system - Ubuntu - to full enterprise solutions in infrastructure and applications. We can deliver software defined storage, private cloud solutions, container runtime environments, as well as databases, message queues, identity, observability, analytics, machine learning and web publishing capabilities. Customers love the idea that they can get security compliance and support for everything open source from a single company. Our goal is to have more solutions on tap than any other vendor, and we have built unique capabilities to make that possible across every cloud, every class of compute and every category of application.
 <br/>
 <br/>
 Canonical provides licensed enterprise software products, commercial support, managed services, consulting and training services to customers who are deploying Ubuntu or open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem. We are just over 1,000 colleagues in 70+ countries and $250m in revenue, profitable, on a steady but relentless growth trajectory. We are almost entirely distributed, with leadership spread across many countries. We believe that talent is equally distributed across the globe, and we are excited to hire, develop, promote and ultimately trust a diverse group of exceptional leads to build the best, not biggest, enterprise software company.
 <br/>
 <br/>
 We hire carefully and deliberately; our selection process is long and requires substantial work from applicants. It will take successful applicants three to six months to secure an offer. This is not a place to apply if you are in a rush to find a position, it is a worthwhile place to apply if you are ambitious and long-term in your thinking about your career and the dynamics which move the world forward. If you see clearly the rise of open source, and you understand the drivers of enterprise procurement and technical decision making, then you will understand why Canonical has such a tremendous long term advantage. You will also understand, given the ferocity of competition and the challenges of competing in a market of giants, that we have to set a very high bar for hiring and performance. In order to be a world leading company we select for exceptional ability as well as character, and then provide an environment which promotes teamwork and celebrates diligence, collaboration and effectiveness. All of those are easy to say but hard to do - at Canonical we are willing to be uncomfortable in pursuit of that excellence.
 <br/>
 <br/>
 In building our sales team, we look for five things:
 <br/>
 <br/>
 <ul>
  <li>
   Empathy for the customer - a real understanding of customer needs, industry-specific challenges, and a desire to help customers solve their business problems
  </li>
  <li>
   High intellect - the ability to learn quickly, understand very complex subjects, and communicate clearly to build trust and confidence
  </li>
  <li>
   Passion for technology - a fascination with the state of the art from brilliant people solving hard problems, and fierce competition for large prizes
  </li>
  <li>
   Teamwork - a willingness to help others, to collaborate well with people from different disciplines, and to balance personal and team ambitions
  </li>
  <li>
   Energy - the drive to motivate oneself and others to achieve the best result for the team and our customers
   <br/>
   <br/>
  </li>
 </ul>
 Ubuntu is already very widely adopted which gives us a credible basis for conversations in the market. Nevertheless, it requires real work for sales professionals to build on that adoption to create trusted and profitable commercial relationships with the enterprises in their territory. Our product managers and marketing teams run campaigns to generate awareness, engagement and leads, but you will need to go beyond managing inbound interest to develop the potential of your territory. You will need judgement as to which industries and companies are ready to go deeper with open source and Canonical, and energy to develop relationships in advance of proven interest. We expect professional practice, territory and account planning, as well as clear, complete and continuous reporting on pipeline status and activity, using standard professional tools.
 <br/>
 <br/>
 The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise.
 <br/>
 <br/>
 Location: We are expanding our sales organisation globally and have open roles in every region.
 <br/>
 <br/>
 What your day will look like
 <br/>
 <br/>
 <ul>
  <li>
   Represent the company, its solutions and software, in your territory
  </li>
  <li>
   Build and execute a territory plan to prioritize outreach and prospecting
  </li>
  <li>
   Develop new pipeline through outreach, prospecting, local marketing, and industry events
  </li>
  <li>
   Close contracts to meet and exceed quarterly and annual bookings targets
  </li>
  <li>
   Be mindful and proactive in achieving tactical and strategic objectives
  </li>
  <li>
   Manage customer relationships and interactions through all stages of the sales cycle
  </li>
  <li>
   Work with field engineers to propose solutions that solve our customers' business problems
  </li>
  <li>
   Work with customer success to identify growth opportunities
  </li>
  <li>
   Maintain accurate pipeline data and forecasts within Salesforce
  </li>
  <li>
   Establish productive professional relationships with key influencers and decision makers
   <br/>
   <br/>
  </li>
 </ul>
 What we are looking for in you
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's level degree, preferably in engineering or computer science
  </li>
  <li>
   Experience of open source technology and solutions
  </li>
  <li>
   Detail oriented with effective follow-up
  </li>
  <li>
   Experience in enterprise software or technology sales planning and execution
  </li>
  <li>
   Track record of achievement in sales targets and new account wins
  </li>
  <li>
   Self-discipline and motivation to be successful in a distributed team
  </li>
  <li>
   Professional written and spoken English, as well as any language that may be appropriate for your target market
  </li>
  <li>
   Ability to travel for customer engagements, industry events and company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Skills Of Interest
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Specific vertical experience, in particular finance, telco, health, energy, public sector, tech
  </li>
  <li>
   Experience speaking at conferences or industry events
   <br/>
   <br/>
  </li>
 </ul>
 What we offer you
 <br/>
 <br/>
 We consider geographical location, experience, and performance when shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven commission structure. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass, and travel upgrades for long haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a fully distributed company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 Canonical is an equal opportunity employer
 <br/>
 <br/>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Enterprise Account Executive

CMA CGM

<div>
 <p>
  CMA CGM Saudi Arabia is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Sales Support Officer to join our fast-growing and challenging organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Role
   </u>
  </strong>
 </p>
 <p>
  -Support customers in the utilization of MyPrice
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Handle quotations requests received by inside and outside sales
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Supports on a dedicated portfolio of customer
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Follow up on quotations sent, expiring, not booked
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Contribute to dispute resolution
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Contact with prices on, Freight and DDSM claims
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Promote CMA CGM Group Services and Non-Maritime products
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Back-up for Outside Sales or Inside Sales
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   <strong>
    Educational Background &amp; Experience
   </strong>
   : University degree in Marketing with at least 2 years of relevant experience, preferably in the shipping industry.
  </li>
  <li>
   <strong>
    Sales &amp; Account Management
   </strong>
   : Experience in account and portfolio management, including supporting external sales teams with meeting preparation and client follow-ups.
  </li>
  <li>
   <strong>
    Communication Skills
   </strong>
   : Fluent in English with strong communication and stakeholder management abilities, essential for handling customer interactions and internal coordination.
  </li>
  <li>
   <strong>
    Commercial &amp; Market Knowledge
   </strong>
   : Solid understanding of shipping services, customer needs, and market dynamics, with strategic thinking and negotiation skills.
  </li>
  <li>
   <strong>
    Technical Proficiency &amp; Location
   </strong>
   : Proficient in computer and software applications; must be based in Dammam.
  </li>
 </ol>
</div>


Inside Sales Representative

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.</div><div></div><div><br>
Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).</div><div></div><div><br>
Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li><b>Technical and Incident Support:</b><ul><li>
Provide enterprise-level technical and non-technical support for AESMP incidents and requests.</li><li>
Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.</li></ul></li><li><b>
Incident Analysis and Reporting:</b><ul><li>
Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.</li><li>
Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.</li></ul></li><li><b>
Customer Service Excellence:
</b><ul><li>Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.</li></ul></li><li><b>
Regional Coordination:</b><ul><li>
Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).</li></ul></li><li><b>
Documentation and Standardization:</b><ul><li>
Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.</li></ul></li><li><b>
Account and System Management:</b><ul><li>
Create, modify, and delete user and computer objects within Active Directory.</li><li>
Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.</li></ul></li><li><b>
Service Coordination:</b><ul><li>
Create, modify, and coordinate ASI requests with designated organizations for theater operations.</li></ul></li><li><b>
Work Environment:</b><ul><li>
Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.</li></ul></li><li><b>
All other duties as required.</b></li><li>
This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b><ul><li>
Requires an active active Secret Clearance</li></ul></li><li><b>
Education / Certifications:</b> <i>Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.</i><ul><li>
Associate&rsquo;s degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
IAT Level:</b> IAT II</li><li><b>
BASELINE:</b><ul><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: Security+ ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
MCSA: Microsoft Certified Solutions Associate (<b>Windows Server 2016 or Windows 10</b>)</li><li>
Microsoft Certified: Security Operations Analyst Associate</li><li>
Microsoft Certified: Information Protection Administrator Associate</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft 365 Certified: Security Administrator Associate</li><li>
Microsoft 365 Certified: Messaging Administrator Associate</li><li>
Microsoft Certified: Identity and Access Administrator Associate</li><li>
Microsoft Certified: Azure Administrator Associate</li><li>
Red Hat Certified Systems Administrator (<b>RHCSA</b>)</li><li>
Cisco Certified Network Associate (<b>CCNA</b>)</li><li>
Juniper Networks Certified Internet Specialist (<b>Any specialization</b>)</li></ul></li><li><b>
Experience:</b> <i>Academic study beyond high school (up to a bachelor&rsquo;s degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience</i><ul><li>
A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

Service Desk Admin I (NOSC)

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
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 The company is founder led, profitable and growing.
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 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is an application track for a product management position at Canonical on Ubuntu Desktop. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business and open source community needs of tomorrow.
 <br/>
 <br/>
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 <br/>
 <br/>
 Ubuntu is the world's favourite Linux, used by developers around the world. Canonical has created a line of products and services that address primary challenges for those developing and deploying software. If you have a deep empathy for the developer and administrator experience as well as a drive to deliver the best open source desktop operating system in the world, then you will love being part of our team.
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 <br/>
 This is an exceptional opportunity for a competitive technology leader to:
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 <ul>
  <li>
   Drive the vision of our desktop experience
  </li>
  <li>
   Lead the roadmap of our desktop product
  </li>
  <li>
   Drive our partnership with silicon vendors and OEMs
  </li>
  <li>
   Contribute to the largest Linux open source community
  </li>
  <li>
   Define future business models taking into account the competitive landscape
  </li>
  <li>
   Engage with the the Ubuntu user community, key partners, HW manufacturers, and leading customers, enabling commercial success and driving go-to-market
   <br/>
   <br/>
  </li>
 </ul>
 This role encompasses product leadership and go-to-market strategy, ensuring that the product vision is translated into actionable plans and successful market launches. Our product managers are technology professionals with a software engineering background who strive to become business executives and entrepreneurs. We discuss strategy, plan product development, drive engagement, and promote the open source way. We oversee the entire product lifecycle from conception to delivery, blending technical expertise, strategic thinking, analytics, project management skills and effective communication to ensure products meet both user needs and business objectives.
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 <br/>
 <strong>
  Location:
 </strong>
 This role will be based remotely in the EMEA region. You will be expected to be located in this region.
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 <br/>
 The role entails
 <br/>
 <br/>
 <ul>
  <li>
   Lead the product development lifecycle, reviewing the priorities and goals for your product.
  </li>
  <li>
   Collaborate with cross-functional teams such as engineering, design, marketing, and sales.
  </li>
  <li>
   Address common challenges across projects, align on priorities, enable informed decisions, and keep business execution on track.
  </li>
  <li>
   Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities.
  </li>
  <li>
   Communicate your product vision, status updates, and key decisions to ensure alignment and manage expectations.
  </li>
  <li>
   Conduct usability testing, analyse user feedback, and iterate on the product to improve the user experience.
  </li>
  <li>
   Collaborate with marketing, sales, and support teams to develop go-to-market strategies, create product documentation, and provide training.
  </li>
  <li>
   Contribute to the success of our sales team in winning new opportunities, reviewing customer feedback and participating in customer meetings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we are looking for in you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional academic results at high school and university
  </li>
  <li>
   Understanding of Linux and the wider open source software community
  </li>
  <li>
   Understanding of computer architecture, application development, enterprise IT, cloud or devices
  </li>
  <li>
   Passion to write about technologies and the tech landscape
  </li>
  <li>
   A strong work ethic, and personal interests aligned with the open source movement
  </li>
  <li>
   Curiosity, and the habit of continuous learning
  </li>
  <li>
   A strong sense of ownership
  </li>
  <li>
   Problem solving and the ability to innovate
  </li>
  <li>
   Outstanding communication skills in English, both verbal and written
  </li>
  <li>
   Ability to travel internationally up to 4 times a year for company events up to two weeks long
   <br/>
   <br/>
  </li>
 </ul>
 Nice-to-have skills
 <br/>
 <br/>
 <ul>
  <li>
   Familiarity with the Linux open source software ecosystem including windows managers (GNOME, KDE), identity management solutions (Entra, Orca, LDAP), and application development frameworks
  </li>
  <li>
   Familiarity with the technology ecosystem including Silicon, IHV, ISV, ODM/OEMs, cloud service providers
  </li>
  <li>
   Familiarity with data center, embedded and connected device technology and ecosystems
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer you
  <br/>
  <br/>
 </strong>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass, and travel upgrades for long haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
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 <strong>
  Canonical is an equal opportunity employer
  <br/>
  <br/>
 </strong>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Product Manager - Desktop

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