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account manager - local shops Jobs in Charge Jobs In Kuwait

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agency operations manager

account manager local shops

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
Responsible for developing the business through our new verticals &quot;Grocery stores - Pet Stores - Pharmacies - Etc&quot; and maintain a long-term relationship. Provide and implement plans for partner&rsquo;s GMV and order growth on the Talabat platform, handle operation issues as well as other special account management ad hoc projects as per standards set. 
What&rsquo;s On Your Plate?<ul><li>
Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.</li><li>
Maintain continuous business relationship with clients/ Vendors.</li><li>
Provide excellent service and support to build strong relationship and resolve operational issues between clients/ Vendor and company.</li><li>
Make sure that the menus of the clients are always up to date.</li><li>
Maintain Out Of Stock rate with modifications.</li><li>
Optimize the Vendor content (MOA, Delivery time).</li><li>
Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.</li><li>
Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at Vendors, banners, and newsletter.</li><li>
Generating food coupons, promotions, and vouchers from existing Vendors.</li><li>
Convince clients / Vendors for brand promotion of Talabat pictures.</li><li>
Transmission method optimization: -Convincing clients / Vendors to implement track order feature and changing the transmission methods.</li><li>
Increase TGO share.</li><li>
Convince the Vendor to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).</li><li>
Coordinate with the Vendor, if Vendor is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery.</li><li>
Maintain accurate records of all sales and prospecting activities including:</li><li>
Closed sales.</li><li>
Follow-up activities</li><li>
Sales expense report</li><li>
Increased sales report after placing promotion, voucher, and coupons.</li><li>
Vendor analysis sheet</li><li>
Account management report</li></ul> 
Qualifications 
What Did We Order?<ul><li>
Bachelor&rsquo;s degree in any discipline</li><li>
From 3-5 years of experience holding the same title or relevant</li><li>
Able to analyse data and sales statistics and curate a solution.</li><li>
Excellent communication and negotiation skills</li><li>
Customer oriented</li><li>
Experience in both FMCG and managing brands.</li></ul></div>

Account Manager - Local Shops

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 Responsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Support the local Ops Manager &amp; (key) account managers to improve operational metrics &amp; setting vendors up for success.
 </li>
 <li>
 Own new vendor onboarding processes include scanning inventory for catalog creation &amp; ensuring 100% accuracy and completion of assortment information setting up branches across platforms &amp; setting up opening hours.
 </li>
 <li>
 Actioning vendor changes i.e. opening hours, contact numbers, assortment.
 </li>
 <li>
 Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes etc.)
 </li>
 <li>
 Responsible for updating vendors assortment catalog and integrations process for assortment, inventory management &amp; price updates.
 </li>
 <li>
 Daily review of performance &amp; monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability &amp; prices.
 </li>
 <li>
 Regularly reviewing vendors assortment looking at orders generated &amp; top out of stock worst offenders, sharing reports with the local ops manager
 </li>
 <li>
 Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation, and vendor compliance.
 </li>
 <li>
 Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance / solutions immediately.
 </li>
 <li>
 Collaborate with other VCs within the market and across the region for best practices and lessons learned.
 </li>
 <li>
 Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Minimum 3 years of experience in a similar role
 </li>
 <li>
 Able to analyse data.
 </li>
 <li>
 Arabic is a must. Excellent verbal and written communication skills
 </li>
 <li>
 Ability to think logically and strategically.
 </li>
 <li>
 Committed to your own performance and development.
 </li>
 <li>
 Effective organizational skills
 </li>
 <li>
 Basic - Intermediate skills in excel.
 </li>
 <li>
 Ability to work as part of a fast-growing team and be a team player.
 </li>
 </ul>
</div>

Associate Vendor Operations

Deliveroo

<div><h2 class="jobSectionHeader">SMB Account Manager</h2>
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo&rsquo;s marketplace&mdash;shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand&mdash;this is the team for you.
We&rsquo;re looking for an SMB Account Manager to join our Kuwait team. In this role, you&rsquo;ll help us empower small and medium-sized restaurant partners to thrive on our platform, driving their core business performance and operational excellence.
Get to know our Commercial team &mdash; what drives us, how we work, and what you can expect.<h3 class="jobSectionHeader">
What You&rsquo;ll Be Doing</h3>
You&rsquo;ll be joining the SMB (Small Medium Business) team. We are the dedicated partners for the heartbeat of our marketplace&mdash;the local, independent restaurants. We focus on scaling growth and building long-term value for thousands of partners simultaneously.
Here&rsquo;s what your day-to-day might look like:<ul><li>
Portfolio Ownership: Manage a large portfolio of SMB partners, acting as their primary representative and ensuring they receive world-class service to build lasting partnerships.</li><li>
Strategic Growth: Negotiate and develop long-term account plans, focusing on renewals, extensions, and the launch of new products or advertising revenue streams.</li><li>
Performance Campaigns: Execute targeted campaigns to improve key metrics, including restaurant retention, customer outcomes, and overall operational efficiency.</li><li>
Data-Driven Consultation: Use data to identify inefficiencies and growth opportunities, proactively advising partners on how to unlock better value and accelerate revenue.</li><li>
Omnichannel Engagement: Support your partners through a mix of high-impact communication methods, including voice, video, email, and strategic site visits.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Need to Thrive</h3>
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:<ul><li>
Commercial Relationship Management: Significant experience in an Account Management or similar commercial role, with a proven track record of producing tangible business results.</li><li>
Bilingual Communication: Full professional fluency in both English and Arabic is essential for this role.</li><li>
Negotiation &amp; Influence: Strong ability to handle complex negotiations and manage diverse stakeholders with resilience and maturity.</li><li>
Analytical Problem Solving: A solution-oriented mindset with a strong understanding of Excel or Google Sheets to back your decision-making with data.</li><li>
Self-Starter Mentality: Highly organised and proactive, with the &quot;get it done&quot; mindset required to thrive in a fast-paced, evolving marketplace.</li></ul><h3 class="jobSectionHeader">
Why Join Us?</h3>
At Deliveroo, you&rsquo;ll do work that matters, solving real-world problems in a three-sided marketplace that&rsquo;s constantly evolving. We&rsquo;re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.<h3 class="jobSectionHeader">
Our Global Structure</h3>
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.<h3 class="jobSectionHeader">
Diversity, Equity and Inclusion</h3>
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we&rsquo;ll be happy to help ensure you have a fair and equitable experience.
If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!</div>

SMB Account Manager

EPAM Systems

<div>
 
 Are you passionate about the Software Development and want to leverage technology to drive transformation for clients in Qatar? We&rsquo;re looking for a
 
 Senior Account Manager
 
 to join our team in Doha, Qatar, in a hybrid working setup.
 
 
 You will have an opportunity to work with the best-in-class engineering, digital innovation and design teams supporting you to shape product vision. As an Account Manager, you will play a vital role in driving the success of this account and have responsibilities covering across commercial management, new business identification and delivery governance.
 
 
 Come join us!
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Act as a trusted advisor within the IT services space, providing clients with advice on the latest technology trends
 </li>
 <li>
 Collaborate with cross functional teams to deliver technology focused transformation projects across a variety of areas
 </li>
 <li>
 With the support of our sales/pre-sales teams, assess client opportunities, generate &amp; respond to RFP&rsquo;s, create proposals and presentations, establish senior relationships with clients and prospective clients and help to close/sign new deals
 </li>
 <li>
 Shape and scope consulting engagements, establish optimal operating models and project team organization and leading the transition from the sales process to the delivery phase
 </li>
 <li>
 Stay abreast of current and emerging trends, unique opportunities and challenges in the sectors, markets and geographies (focus on Qatar) in which our clients operate and offer clarity in how these affect our clients&rsquo; businesses and initiatives
 </li>
 <li>
 Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth of practice activities within our key client portfolios
 </li>
 <li>
 Align with Business Unit goals and objectives, support company financial goals including revenue and profit targets
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Demonstrable broad and deep expertise in the Qatar market
 </li>
 <li>
 Deep industry experience in trend-setting, digital &amp; innovative technology focused leadership positions, or the equivalent from a recognized consultancy practice
 </li>
 <li>
 Strong knowledge of software engineering and digital service based consulting
 </li>
 <li>
 Willingness to lead people and recruit your own team
 </li>
 <li>
 Ability to travel on an as needed basis
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Seasoned presentation skills
 </li>
 <li>
 Gravitas and personal credibility with senior executives
 </li>
 <li>
 Demonstrated success in effectively managing client consulting engagements in fast-paced environments, meeting expectations and completing the management of digital innovation transformation programs to completion
 </li>
 <li>
 Sound business acumen; commercial and strategic skills; numeric fluency; negotiation skills; advocate for diversity
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Technology, Business Administration or a related field required
 </li>
 <li>
 Fluency in written and spoken Arabic and English
 </li>
 </ul>
 
 &nbsp;
 
 
 
 We offer
 
 
 <ul>
 <li>
 Private healthcare and life insurance
 </li>
 <li>
 End of service gratuity
 </li>
 <li>
 Annual air travel tickets for expatriates
 </li>
 <li>
 Corporate Programs including Employee Referral Program with rewards
 </li>
 <li>
 Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
 </li>
 <li>
 *All benefits and perks are subject to certain eligibility requirements
 </li>
 </ul>
</div>

Senior Account Manager

Hilton

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Manager

Alghanim INDUSTRIES

Date: 19 Feb 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Account Manager is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.
 Job Responsibilities
 <ul>
<li>Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.</li>
<li>Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.</li>
<li>Operating as the lead point-of-contact for any and all matters specific to your customers.</li>
<li>Building and maintaining strong, long-lasting, customer relationships</li>
<li>Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.</li>
<li>Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.</li>
<li>Forecasting and tracking key account metrics.</li>
<li>Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.</li>
<li>Assisting with high-severity requests and issuing escalations as needed.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s Degree in Engineering.</li>
<li>5 to 7 years of experience in direct Sales activities</li>
<li>Working in the same field is a must.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Account Manager

Jazeera Airways

<div>Jazeera Airways is looking for IT Support Specialist(s) who would be responsible for all aspects of network administration including servers, desktop systems, security systems, communications, office systems and hardware/software.

In addition to above, the position is also responsible for first level support of outsourced applications and co-ordinate with service provider to resolve the user problems. 

Responsibilities and Duties:
<ul>
<li>Handle all related matters to Jazeera Terminal enterprise network and system monitoring, management, maintenance and configuration.</li>
<li>Handle network administration (including backup, security management, user account management, e-mail systems including e-mail, web server, internet access, office systems and applications support).</li>
<li>Support server, network and desktop hardware, software and applications.</li>
<li>Roll out hardware and software to ensure optimal deployment of resources.</li>
<li>Plan, implement, and support the network and computing infrastructure plan.</li>
<li>Support Remote station offices for any IT related problems.</li>
<li>Support any other software/hardware platform for business.</li>
<li>Provide IT support for check-in, immigration, customs and security systems.</li>
<li>Handle CCTV system installation and support.</li>
<li>Perform any additional IT systems related business work not specifically mentioned in addition to above as necessitated by overall business objectives and requirements of the organization</li></ul> 
 
Requirements and Qualifications:
<ul>
<li>Bachelor&rsquo;s Degree or High Diploma in Computer Science or equivalent.</li>
<li>Minimum 5 years of experience in technical support included 2 years in System and Network administration.</li>
<li>Demonstrate a good knowledge of Windows servers and desktop products, setting up remote access for users and PBX systems.</li>
<li>Ability to administer a 200+ node network including firewalls, VPN, networked printers and photocopiers, UPS, CCTV etc.</li>
<li>Ability to provide application level support and vendor co-ordination for user problem resolution</li>
<li>Ready to work in a different schedule as assigned by Manager and based on the operational needs.</li>
<li>Excellent communication skills in English.</li>
<li>Have a valid Kuwaiti driving license.</li></ul></div>

IT Support Specialist

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