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account manager, quantitative research

account manager quantitative research

Kantar

<div><div>We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.</div><div></div><div>
To start a career that is out of the ordinary, please apply...</div><div></div><div>
Job Details</div><div><i>
Kantar is looking for an Account Manager (Quantitative Research) to join our Downtown Mall office in Cairo!</i></div><div></div><div>
About Kantar</div><div></div><div>
Kantar is the world&rsquo;s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar&rsquo;s 30,000 people based in more than 100 countries help the world&rsquo;s leading organizations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.</div><div></div><div>
Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.</div><div></div><div>
About the role</div><div></div><div>
As an Account Manager, you will be part of our ambitious Quantitative Research team, managing clients across a variety of industries and research domains. As a key interface between the organization and our clients, the role includes client engagement, consultancy, study design and analysis, overseeing presentations and reports as well as managing a small team of Research Executives.</div><div></div><div>
This is Cairo-based regional client servicing role where you will be empowered and accountable for successful delivery of client projects.</div><div></div><div>
What you will be doing:</div><ul><li><div>
Account management &amp; client servicing</div></li><li><div>
Business development</div></li><li><div>
End-to-end research project design and management</div></li><li><div>
Quantitative analysis, insights, tracking, reporting</div></li><li><div>
Team &amp; people management</div></li></ul><div></div><div>
The skills &amp; experience you&rsquo;ll need:</div><ul><li><div>
University Degree in a relevant field (Economics, Marketing, Psychology, Business Administration, or other).</div></li><li><div>
Minimum of 4 years of experience managing and delivering high volume quantitative research studies to a variety of clients.</div></li><li><div>
Experience with brand equity studies, segmentation, U&amp;As, concept/product testing as well as consumer profiling.</div></li><li><div>
People management experience.</div></li></ul><div></div><div>
Why join Kantar?</div><div></div><div>
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.</div><div></div><div>
And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people are our highest priority, and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we&rsquo;re flexible in our approach to ensure people feel included and accepted.</div><div></div><div>
We&rsquo;re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you&rsquo;re not a perfect fit, we&rsquo;d love to receive your application and talk to you about this job or others at Kantar.</div><div></div><div>
Interested?</div><div></div><div>
Send us your application including CV today. For questions, you may get in touch with Parul Oswal (<div>parul.oswal@kantar.com</div>)</div><div></div><div>
#LI-PO1</div><div>
#LI-Hybrid</div><div></div><div>
Location</div>
Cairo, Downtown MallEgypt<div></div><div>
Kantar Rewards Statement</div><div>
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.</div><div></div><div><br>
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that&rsquo;s out of the ordinary and join us.</div><div></div><div><br>
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.</div><div></div><div><br>
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.</div><div></div><div>
Kantar is the world&rsquo;s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar&rsquo;s 30,000 people help the world&rsquo;s leading organisations succeed and grow.</div></div>

Account Manager, Quantitative Research

<div><div>We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.</div><div></div><div>
To start a career that is out of the ordinary, please apply...</div><div></div><div>
Job Details</div><div><i>
Kantar is looking for an Account Manager (Quantitative Research) to join our Downtown Mall office in Cairo!</i></div><div></div><div>
About Kantar</div><div></div><div>
Kantar is the world&rsquo;s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar&rsquo;s 30,000 people based in more than 100 countries help the world&rsquo;s leading organizations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.</div><div></div><div>
Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.</div><div></div><div>
About the role</div><div></div><div>
As an Account Manager, you will be part of our ambitious Quantitative Research team, managing clients across a variety of industries and research domains. As a key interface between the organization and our clients, the role includes client engagement, consultancy, study design and analysis, overseeing presentations and reports as well as managing a small team of Research Executives.</div><div></div><div>
This is Cairo-based regional client servicing role where you will be empowered and accountable for successful delivery of client projects.</div><div></div><div>
What you will be doing:</div><ul><li><div>
Account management &amp; client servicing</div></li><li><div>
Business development</div></li><li><div>
End-to-end research project design and management</div></li><li><div>
Quantitative analysis, insights, tracking, reporting</div></li><li><div>
Team &amp; people management</div></li></ul><div></div><div>
The skills &amp; experience you&rsquo;ll need:</div><ul><li><div>
University Degree in a relevant field (Economics, Marketing, Psychology, Business Administration, or other).</div></li><li><div>
Minimum of 4 years of experience managing and delivering high volume quantitative research studies to a variety of clients.</div></li><li><div>
Experience with brand equity studies, segmentation, U&amp;As, concept/product testing as well as consumer profiling.</div></li><li><div>
People management experience.</div></li></ul><div></div><div>
Why join Kantar?</div><div></div><div>
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.</div><div></div><div>
And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people are our highest priority, and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we&rsquo;re flexible in our approach to ensure people feel included and accepted.</div><div></div><div>
We&rsquo;re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you&rsquo;re not a perfect fit, we&rsquo;d love to receive your application and talk to you about this job or others at Kantar.</div><div></div><div>
Interested?</div><div></div><div>
Send us your application including CV today. For questions, you may get in touch with Anne-Lise Bosmans, EMEA TA Specialist (anne-lise.bosmans@kantar.com).</div><div></div><div>
Location</div>
Cairo, Downtown MallEgypt<div></div><div>
Kantar Rewards Statement</div><div>
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.</div><div></div><div><br>
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that&rsquo;s out of the ordinary and join us.</div><div></div><div><br>
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.</div><div></div><div><br>
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.</div><div></div><div>
Kantar is the world&rsquo;s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar&rsquo;s 30,000 people help the world&rsquo;s leading organisations succeed and grow.</div></div>

ACCESS Health International

<div><div><p><b>ACCESS Health International </b>is a non-profit, think tank and advisory group, with the mission of improving access to high quality and affordable healthcare for all people. <b>ACCESS Health</b> advises national and regional governments and the private sector, on the design and management of healthcare finance and delivery systems. Established in 2007, the organization is located in India, MENA region and Singapore and headquartered in the USA.</p><p><b>
ACCESS Health&rsquo;s</b> vision is that all people, no matter where they live, and no matter what their age, have a right to access high quality and affordable healthcare and to lead healthy and productive lives.</p><p>
For more information about <b>ACCESS Health</b>, please visit: https://accessh.org/</p><p><b>
JOB DESCRIPTION/ RESPONSIBILITIES:</b></p><p>
ACCESS Health International is seeking a strategic and analytical Research Manager to lead the design, execution, and management of evidence-based research initiatives that strengthen program effectiveness and inform policy and practice. The role focuses on developing primary and secondary research, conducting qualitative, quantitative, and field studies, and producing policy papers and analytical reports across health and development areas.</p><p><b>
Key Job Responsibilities:</b></p><ul><li>
Designing and leading comprehensive research studies, including both primary and secondary research across diverse health and development domains.</li><li>
Conducting qualitative and quantitative analyses, employing advanced tools for data collection, interpretation, and synthesis to generate actionable insights.</li><li>
Overseeing field research activities, including survey design, stakeholder interviews, focus group discussions, and data validation to ensure methodological rigor and quality assurance.</li><li>
Leading the development of policy briefs, research reports, and white papers, translating evidence into practical policy recommendations for governments, donors, and partners.</li><li>
Managing multi-sectoral research projects from concept to dissemination, ensuring alignment with organizational goals, timelines, and budgets.</li><li>
Collaborating with national and regional stakeholders, research institutions, and technical experts to strengthen evidence generation and knowledge-sharing initiatives.</li><li>
Providing technical guidance and mentoring to junior researchers and consultants on study design, data analysis, and publication development.</li><li>
Utilizing insights to inform strategic planning, advocacy, and program design within the organization.</li></ul><p></p><p><b>
QUALIFICATIONS, EXPERIENCE, AND COMPETENCIES:</b></p><p><b>
Qualifications</b></p><p>
Preferred Completed PhD degree or equivalent in Public Health, Healthcare Research, Development Studies, International Relations, or a related field.</p><p><b>
Experience</b></p><ul><li>
Minimum 10+ years of extensive experience in designing and implementing qualitative, quantitative, and field research studies across diverse health and development areas.</li><li>
Strong background in developing policy papers, white papers, and analytical reports, translating data-driven insights into actionable recommendations.</li><li>
Demonstrated expertise in Non-Communicable Diseases (NCDs), with a strong foundation in the mental health segment as an added advantage.</li></ul><p></p><p><b>
Skills and Competencies</b></p><ul><li>
Strong strategic planning, market analysis, and research skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work across diverse teams and build long-term institutional relationships.</li><li>
High proficiency in Microsoft Office and proposal development tools.</li><li>
Fluency in Arabic and English is required.</li></ul><p><b><br>
NATURE OF EMPLOYMENT:</b></p><p>
The selected candidate shall be offered a two-year contract, with the possibility of extension.</p><p><b>
LOCATION: </b>Cairo, Egypt</p><p><b>
REPORTING TO: </b>Regional Director, MENA</p><p><b>
HOW TO APPLY:</b></p><p>
Eligible candidates interested in this position are requested to share their resumes with the job title mentioned in the subject line to the below email address by <b>November 20, 2025.</b></p><p><b>
[email protected]</b></p></div><p></p><div><div><div><div><b>
Job Category: </b>Research Manager</div><div><b>
Job Type: </b>Full Time</div><div><b>
Job Location: </b>Cairo Egypt</div></div></div></div></div>

Research Manager

<div><div>We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.</div><div></div><div>
To start a career that is out of the ordinary, please apply...</div><div></div><div>
Job Details</div><div>
We are looking for an Account Director to join our Quantitative team in Cairo!</div><div></div><div>
What you'll be doing:</div><ul><li><div>
Interact with key clients on a day-to-day basis, advising to proactively address needs, provide thought leadership and solve business problems that drive satisfaction.</div></li><li><div>
Lead strategically and commercially across all research domains within the Quantitative department.</div></li><li><div>
Be part of our senior leadership team and manage a team of associate directors, supporting them on technically and commercially.</div></li><li><div>
Supervise and deliver against specific account revenue targets, as well as, plan and forecast future revenue across client accounts.</div></li></ul><div></div><div>
The skills &amp; experience you&rsquo;ll need:</div><div></div><div>
We are looking for someone with a flair for building new and nurturing existing relationships with clients and internal stakeholders. In addition, you will need:</div><ul><li><div>
A Bachelor&rsquo;s Degree in Economics or Business Administration or any relevant degree.</div></li><li><div>
Proven experience (6+ years) leading large quantitative research studies. Experience with brand health tracking, segmentation, U&amp;As, market sizing and other marketing research techniques.</div></li><li><div>
Strategic and commercial client partnering experience, proactively delivering on agreed deliverables and identifying new opportunities for further collaboration.</div></li><li><div>
People management experience.</div></li><li><div>
Fluent in both English &amp; Arabic.</div></li></ul><div></div><div>
Why join Kantar?</div><div></div><div>
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.</div><div></div><div>
And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people are our highest priority, and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we&rsquo;re flexible in our approach to ensure people feel included and accepted.</div><div></div><div>
We&rsquo;re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you&rsquo;re not a perfect fit, we&rsquo;d love to receive your application and talk to you about this job or others at Kantar.</div><div></div><div>
Interested?</div><div></div><div>
Send us your CV today by formally applying through Kantar's careers website.</div><div></div><div>
For additional questions, you may reach out to Parul Oswal (<div>parul.oswal@kantar.com</div>)</div><div></div><div>
#LI-PO1</div><div>
#LI-Hybrid</div><div></div><div>
Location</div>
Cairo, Downtown MallEgypt<div></div><div>
Kantar Rewards Statement</div><div>
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.</div><div></div><div><br>
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that&rsquo;s out of the ordinary and join us.</div><div></div><div><br>
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.</div><div></div><div><br>
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.</div><div></div><div>
Kantar is the world&rsquo;s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar&rsquo;s 30,000 people help the world&rsquo;s leading organisations succeed and grow.</div></div>

Account Director, Quantitative Research

JGT & P

<div>
 <strong>
  Job Summary
 </strong>
 <p>
  <span>
   The
  </span>
  <strong>
   PPC Specialist
  </strong>
  <span>
   is a hands-on, expert role responsible for the planning, creation, management, and intensive optimization of pay-per-click (PPC) campaigns, with a strong emphasis on the
  </span>
  <strong>
   Google Ads ecosystem
  </strong>
  <span>
   . This role ensures the advertising budget is invested efficiently to maximize conversions, improve Quality Scores, and achieve specific ROI targets. The ideal candidate has
  </span>
  <strong>
   2-3 years of proven, dedicated experience
  </strong>
  <span>
   in paid search, is highly analytical, and possesses deep technical skills in campaign execution and web analytics integration.
  </span>
 </p>
 <strong>
  Key Responsibilities
 </strong>
 <strong>
  PPC Strategy &amp; Campaign Ownership
 </strong>
 <ul>
  <li>
   <span>
    Develop strategic PPC plans based on performance goals, target audience analysis, and market insights.
   </span>
  </li>
  <li>
   <strong>
    PPC Account Ownership (2-3 Years):
   </strong>
   <span>
    Proven experience in owning, managing, and scaling
   </span>
   <strong>
    multiple Google Ads accounts
   </strong>
   <span>
    (Search, Display, and Video campaigns) to meet diverse business objectives (Lead Gen, eCommerce, etc.).
   </span>
  </li>
  <li>
   <span>
    Conduct in-depth
   </span>
   <strong>
    keyword research, competitive analysis, and negative keyword management
   </strong>
   <span>
    for large-scale accounts to ensure high efficiency and low CPCs.
   </span>
  </li>
  <li>
   <span>
    Collaborate with Marketing and Account Management teams to align campaign tactics with overall business strategy.
   </span>
  </li>
 </ul>
 <strong>
  Campaign Execution &amp; Technical Optimization
 </strong>
 <ul>
  <li>
   <span>
    Manage and execute campaigns across platforms such as:
   </span>
  </li>
  <li>
   <strong>
    Google Ads (Search, Display, YouTube)
   </strong>
   <span>
    &ndash;
   </span>
   <em>
    Primary focus
   </em>
  </li>
  <li>
   <span>
    Meta Ads (Facebook/Instagram) &ndash;
   </span>
   <em>
    Secondary exposure
   </em>
  </li>
  <li>
   <strong>
    Structural Excellence:
   </strong>
   <span>
    Direct experience with developing and implementing
   </span>
   <strong>
    advanced Google Ads account structures
   </strong>
   <span>
    (e.g., tightly-themed ad groups) to maximize relevance and Quality Scores.
   </span>
  </li>
  <li>
   <span>
    Execute rigorous
   </span>
   <strong>
    A/B testing
   </strong>
   <span>
    on ad copy (RSAs/ETAs), bidding strategies, and landing page effectiveness.
   </span>
  </li>
  <li>
   <strong>
    Bid Strategy Mastery:
   </strong>
   <span>
    Proven track record of managing and optimizing
   </span>
   <strong>
    Smart Bidding strategies
   </strong>
   <span>
    (e.g., Target CPA, Maximize Conversions) and manual bidding tactics to drive maximum ROI.
   </span>
  </li>
  <li>
   <span>
    Expertise in deploying and analyzing all relevant
   </span>
   <strong>
    Ad Extensions
   </strong>
   <span>
    to improve ad quality and screen presence.
   </span>
  </li>
  <li>
   <span>
    Hands-on experience with
   </span>
   <strong>
    Google Tag Manager (GTM)
   </strong>
   <span>
    to accurately deploy and manage conversion tags, remarketing pixels, and custom scripts for PPC campaigns.
   </span>
  </li>
 </ul>
 <strong>
  Performance Management &amp; Analysis
 </strong>
 <ul>
  <li>
   <span>
    Monitor daily campaign performance, identifying trends and implementing immediate, granular optimization tactics to improve efficiency.
   </span>
  </li>
  <li>
   <span>
    Adjust budgets, bids, and targeting dynamically to achieve
   </span>
   <strong>
    KPIs
   </strong>
   <span>
    such as improving
   </span>
   <strong>
    ROAS
   </strong>
   <span>
    or decreasing
   </span>
   <strong>
    CPA
   </strong>
   <span>
    .
   </span>
  </li>
  <li>
   <span>
    Troubleshoot tracking issues, pixel validation, and conversion attribution models within the PPC platforms.
   </span>
  </li>
  <li>
   <span>
    Solid, practical experience in leveraging
   </span>
   <strong>
    Google Analytics 4 (GA4)
   </strong>
   <span>
    data to assess PPC performance beyond the click, including analyzing user behavior, event tracking, and conversion paths for optimization insights.
   </span>
  </li>
 </ul>
 <strong>
  Reporting &amp; Communication
 </strong>
 <ul>
  <li>
   <span>
    Prepare comprehensive performance reports detailing campaign results, key insights, and actionable recommendations for future strategy.
   </span>
  </li>
  <li>
   <span>
    Clearly communicate PPC results, campaign health, and technical recommendations to internal stakeholders.
   </span>
  </li>
 </ul>
 <strong>
  Qualifications
 </strong>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s degree in Marketing, Advertising, or a related quantitative field.
   </span>
  </li>
  <li>
   <span>
    Proven, hands-on experience of
   </span>
   <strong>
    2&ndash;3 years
   </strong>
   <span>
    as a dedicated
   </span>
   <strong>
    PPC Specialist
   </strong>
   <span>
    or Paid Search Analyst.
   </span>
  </li>
  <li>
   <span>
    Deep, technical proficiency in the
   </span>
   <strong>
    Google Ads platform
   </strong>
   <span>
    and the overall paid search ecosystem.
   </span>
  </li>
  <li>
   <span>
    Expert-level understanding of web analytics tools, specifically
   </span>
   <strong>
    Google Analytics 4 (GA4)
   </strong>
   <span>
    and
   </span>
   <strong>
    Google Tag Manager (GTM)
   </strong>
   <span>
    .
   </span>
  </li>
  <li>
   <span>
    Experience with tracking, attribution models, and advanced conversion optimization techniques.
   </span>
  </li>
  <li>
   <span>
    Strong analytical mindset with excellent problem-solving skills and a focus on quantifiable results.
   </span>
  </li>
  <li>
   <span>
    Ability to manage significant advertising budgets and complex campaign portfolios simultaneously.
   </span>
  </li>
 </ul>
 <strong>
  Preferred Skills
 </strong>
 <ul>
  <li>
   <span>
    Experience with advanced Display and Video advertising through Google Ads (GDN, YouTube).
   </span>
  </li>
  <li>
   <span>
    Knowledge of SEO/SEM best practices and how they inform paid search strategies.
   </span>
  </li>
  <li>
   <span>
    Familiarity with marketing automation or CRM tools.
   </span>
  </li>
 </ul>
 <strong>
  Key Attributes
 </strong>
 <ul>
  <li>
   <strong>
    Data-Driven Mindset
   </strong>
   <span>
    (Obsession with metrics and results)
   </span>
  </li>
  <li>
   <strong>
    Detail-Oriented
   </strong>
   <span>
    and highly organized in account structure
   </span>
  </li>
  <li>
   <span>
    Strong problem-solving skills and intellectual curiosity
   </span>
  </li>
  <li>
   <span>
    Self-starter with the ability to take ownership of performance
   </span>
  </li>
  <li>
   <span>
    Creative thinker in developing ad copy and testing hypotheses
   </span>
  </li>
 </ul>
</div>


PPC Specialist

Qureos

<p>As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.</p><p><br><strong>What you’ll be doing:</strong><br>&nbsp;</p><ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy<br>&nbsp;</li></ul><p><strong>What we are looking for:</strong><br>&nbsp;</p><ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

African Export-Import Bank (Afreximbank)

<div>
 <ul>
  <li>
   Contribute to the design and enhancement of the Bank&rsquo;s flagship analytical publications, including the African Trade and Economic Outlook (AETO), African Trade Report (ATR), and Debt Sustainability Analysis (DSA).
  </li>
  <li>
   Work with researchers, economists, financial analysts and IT colleagues to integrate robust quantitative modelling into research outputs and trade finance insights.
  </li>
  <li>
   Provide advanced analytical input to support evidence-based decision-making across the Bank.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Management &amp; Advanced Analytics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the development and implementation of data management strategies, including data collection, cleaning, validation, storage and governance.
  </li>
  <li>
   Build and maintain data architectures that support large-scale, structured and unstructured data relevant to trade finance, macroeconomics, markets and customer behaviour.
  </li>
  <li>
   Develop predictive models and algorithms to forecast macro trends, assess risk and identify opportunities in trade finance.
  </li>
  <li>
   Integrate AI, machine learning and advanced analytics into economic and financial modelling to strengthen scenario analysis and forecasting.
  </li>
  <li>
   Ensure secure, compliant and high-quality data environments, including adherence to data governance and data security protocols.
  </li>
  <li>
   Communicate findings via dashboards, visualisations and reports for senior stakeholders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Model Development &amp; Governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the design, development, backtesting, validation and documentation of models across risk categories (e.g. credit, market, liquidity, operational).
  </li>
  <li>
   Coordinate with Model Owners, Approvers, Users and the Internal Model Validation Unit to ensure models meet business, risk and regulatory requirements.
  </li>
  <li>
   Develop and implement monitoring and post-implementation review (PIR) frameworks to track model performance, usage and fitness-for-purpose.
  </li>
  <li>
   Undertake periodic recalibration, realignment and redevelopment of models to reflect evolving market conditions and risk profiles.
  </li>
  <li>
   Engage with external auditors and third-party service providers as needed on model-related matters.
  </li>
  <li>
   Stay up to date with advances in modelling and analytics, integrating innovative approaches where appropriate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training &amp; Stakeholder Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide training and guidance to end-users on interpreting and applying models across the Bank.
  </li>
  <li>
   Act as a key subject-matter expert on data, models and analytics, supporting functions across the Group and subsidiaries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance &amp; Risk
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure all models and data processes comply with relevant regulatory requirements and internal risk policies.
  </li>
  <li>
   Understand and adhere to the Bank&rsquo;s AML, Regulatory and Conduct Compliance policies (Staff Handbook, AML/CFT/CPF, Conflicts of Interest, Anti-Bribery &amp; Corruption, Insider Trading).
  </li>
  <li>
   Document and escalate risks and issues related to model development, deployment and data usage.
  </li>
  <li>
   Complete all mandatory compliance training and contribute to a strong culture of compliance across the Bank.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PhD in Economics, Mathematics, Actuarial Science, Econometrics, Statistics, Engineering, or another quantitative discipline.
  </li>
  <li>
   Strong coding skills and experience using statistical and programming languages such as R, Python, SQL, etc.
  </li>
  <li>
   Proven experience working with and creating data architectures.
  </li>
  <li>
   In-depth knowledge of machine learning techniques (e.g. clustering, decision trees, neural networks) and their practical applicability.
  </li>
  <li>
   Strong grounding in advanced statistical techniques (regression, distributions, statistical tests) and their applied use in finance and economics.
  </li>
  <li>
   Excellent written and verbal communication skills, with the ability to explain complex technical material to non-technical stakeholders.
  </li>
  <li>
   Demonstrated drive to continuously learn and master new modelling tools, techniques and technologies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Years &amp; Nature of Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   12 years of proven banking or financial sector experience in data management, model development and analytics.
  </li>
  <li>
   Significant experience developing, implementing and maintaining risk and economic models within an enterprise risk or research context.
  </li>
  <li>
   Experience working with cross-functional teams (risk, finance, IT, research, business units) to deliver analytic and model-based solutions.
  </li>
  <li>
   Deep expertise in quantitative modelling, risk analytics and macroeconomic analysis.
  </li>
  <li>
   Strong leadership skills with the ability to coordinate multiple specialist teams and act as the technical escalation point.
  </li>
  <li>
   Ability to propose innovative, high-impact solutions to complex problems.
  </li>
  <li>
   Strong interpersonal skills with the ability to influence and engage senior stakeholders, including external parties.
  </li>
  <li>
   Comprehensive understanding of Afreximbank&rsquo;s mandate, African trade and macroeconomic landscape.
  </li>
  <li>
   Embodiment of Afreximbank&rsquo;s core values:
  </li>
  <li>
   Commitment to Africa and empowerment of Africans
  </li>
  <li>
   Uncompromising integrity
  </li>
  <li>
   Passion for learning and drive
  </li>
  <li>
   Teamwork
  </li>
  <li>
   Trust and respect for the individual
  </li>
  <li>
   Innovation, excellence and flexibility
  </li>
  <li>
   Professionalism and responsiveness
  </li>
  <li>
   How to Apply
   <br/>
   <br/>
  </li>
 </ul>
 Interested candidates who wish to apply for this position are invited to send their CV and supporting documents to:
 <strong>
  sfraser@caglobalint.com
  <br/>
  <br/>
 </strong>
 Please indicate
 <strong>
  &ldquo;Senior Manager, Research (Data Management &amp; Model Development)&rdquo;
 </strong>
 in the subject line of your email.
</div>


Senior Manager (Data Management & Model Development)-Research

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