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account opening data entry representative

Thndr

<div>
 
 About The Role
 
 
 
 As an
 
 Account Opening Representative
 
 at Thndr, you'll be responsible for helping our app users open their account by verifying their documents and making sure they meet our qualifications, then filling out their data on our system, and also being responsible for keeping an eye out for errors and asking for any missing information. As it's your call making sure that all accounts will be opened correctly with the correct documents.
 
 
 And as a part of our Know Your Customer (KYC) processes, our team works 24/7 in rotational shift.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Check and confirm that documents sent by users are correct.
 </li>
 <li>
 Enter the user's information accurately into our computer system.
 </li>
 <li>
 Approve the user's form only after the data has been entered.
 </li>
 <li>
 Look out for any mistakes or errors in the documents or system.
 </li>
 <li>
 Contact users if any information is missing or needs to be fixed.
 </li>
 <li>
 Act as a Thndr representative, using excellent communication skills when contacting users.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Comfortable using computers and common programs (like MS Office).
 </li>
 <li>
 Ability to type quickly (around 30&ndash;70 WPM) and with very high accuracy.
 </li>
 <li>
 Excellent attention to detail for correctly inputting data from various sources.
 </li>
 <li>
 High level of efficiency, consistency, and a strong sense of ownership and responsibility.
 </li>
 <li>
 Absolute dedication to professionalism and keeping information confidential.
 </li>
 <li>
 Good knowledge of basic grammar and punctuation.
 </li>
 <li>
 Ability to manage time well and meet deadlines for large data volumes.
 </li>
 <li>
 Commitment to strictly follow company policies, data privacy rules, and confidentiality standards.
 </li>
 <li>
 Communicate effectively in English.
 
 
 </li>
 </ul>
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Experience with cloud tools (like Google Drive) or remote team tools (like Slack/Trello).
 </li>
 <li>
 Willingness and ability to quickly learn new software or tools.
 </li>
 <li>
 Good verbal and written skills for talking with the team and answering questions.
 </li>
 <li>
 Familiarity with tools or methods used to check and clean up data.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Account Opening & Data Entry Representative

<div>
 
 About The Role
 
 
 
 As a Customer Experience Representative and part of the CX team, you&rsquo;ll support our clients who trade across EGX, US, and other new markets, handling their inquiries through email and chat via the Freshchat system. Your goal is to ensure timely, clear, and helpful responses that reflect our standards of excellence.
 
 
 You&rsquo;ll also contribute to improving our customer support operations by identifying common issues, sharing actionable feedback with internal teams, and helping enhance workflows to deliver a seamless trading experience.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email and chat, providing accurate and timely support.
 </li>
 <li>
 Handle a wide range of topics including account issues, trade execution, product features, and more.
 </li>
 <li>
 Create and manage internal tickets using Freshchat to escalate customer-reported issues to relevant teams (tech, operations, compliance, etc.).
 </li>
 <li>
 Track ticket progress and follow up to ensure timely resolution.
 </li>
 <li>
 Keep the customer updated on the status of their request.
 </li>
 <li>
 Contribute to achieving individual and team CSAT (Customer Satisfaction) targets and improving NPS by consistently adhering to quality standards and delivering clear, empathetic communication.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Minimum 1+ year of experience in Customer Support
 </li>
 <li>
 Graduate candidates are preferred
 </li>
 <li>
 Background in fintech, trading, or brokerage companies is a plus
 </li>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism.
 </li>
 <li>
 Strong sense of ownership and responsibility.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and responsive when interacting with a wide range of customer personalities.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative

MICO WORLD MENA

<div>
 
 We&rsquo;re Hiring! &ndash;For Chat account 💥
 
 
 📍 Location: Maadi, Cairo
 
 
 🕐 Type: Full-Time
 
 
 
 
 
 Do you speak fluent English (C1 level) and want a chat account - no calls ? 🤝
 
 
 We&rsquo;re looking for a Customer Service Representative to join our growing team!
 
 
 
 
 
 💼 Requirements:
 
 
 
 
 
 At least 1 year of experience in Customer Service, Sales, or Client Relations
 
 
 
 
 
 Excellent communication &amp; organizational skills
 
 
 
 
 
 Positive attitude and passion for teamwork 🌟
 
 
 
 
 
 ✨ What You&rsquo;ll Do:
 
 
 
 
 
 Communicate with clients and make sure they&rsquo;re happy and supported 💬
 
 
 
 
 
 Solve problems and provide quick, smart solutions ⚡
 
 
 
 
 
 Build strong relationships and help clients grow 💪
 
 
 
 
 
 Work closely with our internal teams to deliver the best service possible 🚀
 
 
 
 
 
 🎁 What You&rsquo;ll Get:
 
 
 
 
 
 Competitive salary 💸
 
 
 
 
 
 Supportive team and fun work environment 😄
 
 
 
 
 
 Real opportunities for career growth 📈
 
 
 
 
 
 🔥 Don&rsquo;t miss this chance &mdash; we&rsquo;re hiring immediately
 
</div>

Customer Service Representative * English Speaker

Foundever

<div>
 
 
 About Us
 
 
 
 
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 
 
 Join Foundever as We Expand in Luxor! 🚀
 
 
 
 #Foundever
 
 is continuing its growth journey in Egypt&mdash;and this time, we are bringing new opportunities to Luxor, one of the country&rsquo;s most vibrant and promising cities.
 
 
 As a global leader in customer experience,
 
 #Foundever
 
 is committed to creating meaningful careers, developing strong local talent, and building high-performing teams that drive long-term success.
 
 
 With our Luxor expansion, we&rsquo;re opening the door for passionate leaders to shape the future of Operations in a brand-new market. This is your opportunity to lead multiple accounts, build strong teams from the ground up, and represent Foundever&rsquo;s culture of excellence in a city rich with potential.
 
 
 We are looking for a Senior Operations Manager who is ready to step into a high-impact role&mdash;someone with the vision, leadership, and operational mastery to elevate performance, inspire teams, and support our growing client base.
 
 
 If you&rsquo;re driven, strategic, and excited to be part of a major milestone in Foundever Egypt&rsquo;s journey, then Luxor awaits you.
 
 
 Be the leader who sets the standard. Be part of our expansion!
 
 
 
 
 Primary Job Responsibilities
 
 
 
 
 
 
 Summary of Primary Job Responsibilities
 
 
 :
 
 
 <ul>
 <li>
 To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI&rsquo;s across the Client.
 </li>
 <li>
 Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
 </li>
 <li>
 Line management responsibility for Client Operations Managers.
 </li>
 <li>
 Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall.
 </li>
 <li>
 Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI&rsquo;s.
 </li>
 <li>
 Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
 </li>
 <li>
 Management of any campaign migration or new business implementation for the Client.
 
 
 </li>
 </ul>
 
 
 Long Description
 
 
 
 
 <ul>
 <li>
 Apply process for tracking of client satisfaction and complaints in terms of response and resolution.
 </li>
 <li>
 Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed.
 </li>
 <li>
 Preparing, analyzing and presenting data to the client as part of monthly performance reviews.
 </li>
 <li>
 Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.
 </li>
 <li>
 Ensure integrity and accuracy of financial reporting and analysis on client level
 </li>
 <li>
 Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all &rsquo;billed hours&rsquo;
 </li>
 <li>
 Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.
 
 
 </li>
 </ul>
 
 
 Long Description
 
 
 
 
 <ul>
 <li>
 To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed.
 </li>
 <li>
 Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
 </li>
 <li>
 Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded.
 </li>
 <li>
 Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
 </li>
 <li>
 Co-ordination of responses to any client change control requests.
 </li>
 <li>
 Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall.
 </li>
 <li>
 Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed.
 </li>
 <li>
 Management of any client escalations relating to the Operational team&rsquo;s performance.
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 
 Short Description
 
 
 
 <ul>
 <li>
 Work Location : Luxor
 </li>
 <li>
 English Proficiency of C1, with a second language being a plus.
 </li>
 <li>
 7 - 10 years of experience in the call center industry.
 </li>
 <li>
 Proven 3 -year experience as an operations Manager or equivalent title is a must
 </li>
 <li>
 US Account Experience &ndash; Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST
 </li>
 <li>
 Multi-Team Management &ndash; Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs).
 </li>
 <li>
 P&amp;L and Financial Acumen &ndash; Proven track record of managing budgets, revenue, and operational costs to maximize profitability.
 </li>
 <li>
 Client &amp; Stakeholder Management &ndash; Experience in client negotiations, QBRs, and strategic partnerships.
 </li>
 <li>
 Six Sigma (Green Belt or Black Belt)
 </li>
 <li>
 Lean Management
 </li>
 <li>
 Outliers Management Certification
 </li>
 <li>
 PMP (Project Management Professional)
 </li>
 <li>
 COPC Certification
 </li>
 </ul>
</div>

Senior Operations Manager - Luxor Based

Halan - حالا

<div>
 
 
 
 Overview
 
 
 
 
 
 
 
 The main goal of an SDR is to find and qualify potential customers (prospects) and move them to the next stage of the sales process. They don't close deals; instead, they are focused on the initial outreach and lead qualifications to set up meetings for a senior Account Executive (AE) or Relationship Manager (RM) and pave the way for applying bulk sourcing model.
 
 
 
 
 
 
 
 
 
 
 
 
 
 What You&acute;ll Do
 
 
 
 
 
 
 
 Lead Generation &amp; Prospecting: Find potential clients through various channels, including cold calling, email, social media (like LinkedIn), and networking events, use sales tools and databases to research and identify potential leads within a specific target market and finally Build and maintain a robust pipeline of qualified leads.
 
 
 
 
 Outreach &amp; Engagement: Craft personalized and compelling messages to engage prospects and spark their interest, initiate conversations to understand the prospect's needs, challenges, and goals and Educate prospects on the value of the company's product or service.
 
 
 
 
 Qualification &amp; Hand-off: Qualify leads by asking strategic questions to determine if they are a good fit (e.g., assessing their budget, authority, need, and timeline), Successfully hand off qualified leads to the appropriate Account Executive or Relationship Manager for a formal meeting or demo and maintain accurate records of all interactions and updates the system.
 
 
 
 
 Collaboration &amp; Reporting: Work closely with the marketing team to provide feedback on lead quality and campaigns, Collaborate with Account Executives to ensure a smooth transition of qualified leads and provide weekly or monthly reports on prospecting activities, conversion rates, and pipeline health.
 
 
 
 
 
 
 
 
 
 
 What Makes You a Good Fit
 
 
 
 
 
 
 
 A bachelor's degree in business, marketing, or a related field is often preferred but not always required.
 
 
 
 
 Previous experience in sales, marketing, or customer-facing role is a plus, but this is a common entry point into sales.
 
 
 
 
 Excellent written and verbal communication skills. You should be a confident and persuasive speaker who isn't afraid to cold call.
 
 
 
 
 The ability to handle rejection and remain motivated is critical for success in this role.
 
 
 
 
 	Unwavering integrity, ethical conduct, and a strong commitment to corporate governance.
 
 
 
 
 
</div>

Field Sales Specialist

Korra Energi

<div>
 
 
 About Korra Energi
 
 
 
 Korra Energi is a leading Egyptian company with over 25 years of experience specializing in energy efficiency solutions and construction services. Our team of over 3,000 professionals has established us as market leaders across diverse sectors, including Sustainable Green Energy, Construction, Energy Systems &ndash; encompassing aftersales and facility management services &ndash; and Utilities. As an
 
 Account Payable Accountant
 
 , you will play a key role in ensuring accurate financial documentation, timely payments, and strong compliance within the accounts payable cycle. Guided by our ultimate goal of
 
 &ldquo;إعمار الأرض&rdquo; &ndash; fostering "Growth &amp; Prosperity"
 
 &ndash; we are committed to delivering value, creating a positive impact, and building a better, greener future.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Review and verify supplier invoices and supporting documents before posting.
 </li>
 <li>
 Perform 3-way matching between Purchase Orders (PO), Goods Receipt Notes (GRN), and supplier invoices.
 </li>
 <li>
 Coordinate with procurement and warehouse teams to resolve GR/IR discrepancies.
 </li>
 <li>
 Record daily accounting transactions accurately in the ERP system.
 </li>
 <li>
 Ensure compliance with internal controls, company policies, and accounting standards.
 </li>
 <li>
 Maintain proper documentation and filing for audit readiness.
 </li>
 <li>
 Support month-end closing activities as required.
 </li>
 <li>
 Perform other tasks assigned by senior accountant or direct manager.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in Accounts Payable or accounting functions.
 </li>
 <li>
 Good understanding of accounting principles and general ledger processes.
 </li>
 <li>
 Proficiency in MS Excel and ERP systems, preferably SAP.
 </li>
 <li>
 High attention to detail and accuracy in data entry and documentation.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Strong communication and teamwork skills.
 </li>
 <li>
 Professional behavior aligned with company values and reporting standards.
 </li>
 </ul>
 
 
 
 
 
 Why Join Korra Energi?
 
 
 
 At Korra Energi, you will discover a distinctive culture and value system that sets us apart. You will become part of a team at the forefront of construction and energy efficiency solutions. We offer a dynamic work environment, opportunities for professional growth, and exposure to modern systems and methodologies. As a company with a long-term vision, guided by strong governance and a focus on operational excellence, we are collectively building a better future.
 
</div>

Accounts Payable Accountant

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Account Opening & Data Entry Representative

Customer Experience Representative

Customer Experience Representative

Customer Service Representative * English Speaker

Senior Operations Manager - Luxor Based

Field Sales Specialist

Accounts Payable Accountant