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after sales technical coordinator

Ultiwise Consult

Job Description After Sales Technical Coordinator Designation: After Sales Technical Coordinator Department: After Sales (AMC Retrofit Service Trading & O&M) Reporting To: After Sales / O&M Manager Role Summary The After Sales Technical Coordinator is responsible for coordinating and managing all technical and operational activities across AMC Retrofit Service Trading and O&M. The role ensures that client inquiries complaints and service requests are addressed effectively site works are executed with proper planning and resource allocation and all supporting documentation is prepared for invoicing and reporting. The position serves as the technical backbone of the After Sales team bridging communication between clients site staff procurement warehouse accounts and management. Key Tasks & Responsibilities 1. Client Inquiry Evaluation <ul><li>Review and evaluate all incoming client inquiries (AMC retrofit service O&M). </li><li>Arrange and assign technicians/engineers for site visits. </li><li>Collect findings from site visits and prepare detailed reports & BOQs. </li><li>Coordinate with Admin Coordinator & O&M Manager to prepare professional proposals/quotations. </li><li>Submit proposals to clients and track approvals. </li><li>Maintain a tracker for pending and submitted offers ensuring timely follow-up and closure. </li></ul> 2. Customer Complaint Management <ul><li>Act as the first point of contact for all customer complaints. </li><li>Record and log complaints systematically. </li><li>Arrange the required materials resources and third-party vendors to resolve complaints. </li><li>Monitor complaint resolution until successful closure and client satisfaction. </li><li>Prepare and issue complaint closure reports with supporting documentation. </li><li>Escalate unresolved issues to management with corrective action proposals. </li></ul> 3. Planning & Scheduling <ul><li>Prepare and update annual monthly and weekly schedules for: </li><ul><li>AMC visits </li><li>Retrofit jobs </li><li>Service calls </li><li>O&M activities </li></ul><li>Allocate manpower vehicles tools and consumables for each job. </li><li>Re-schedule tasks promptly based on emergencies client availability or site conditions. </li><li>Respond to client service calls immediately and ensure timely dispatch of teams. </li><li>Monitor upcoming AMC contract expiry dates and notify the proposal team for renewal. </li></ul> 4. Client Coordination <ul><li>Serve as a single point of contact for after-sales clients. </li><li>Share schedules confirm approvals and follow up on site visit reports. </li><li>Ensure timely delivery of proposals service reports and technical documents. </li><li>Follow up with clients on pending offers approvals or complaints. </li><li>Maintain continuous professional correspondence to build client trust. </li></ul> 5. Transport & Material Mobilization <ul><li>Arrange materials consumables spares and tools in advance for planned works. </li><li>Coordinate with Procurement & Warehouse for material readiness. </li><li>Mobilize vehicles drivers and lifting equipment as per site requirements. </li><li>Ensure tools PPE and consumables are checked calibrated and available before dispatch. </li><li>Manage fleet allocation to optimize usage and reduce downtime. </li></ul> 6. Technical & Operational Support <ul><li>Review technical reports from engineers/technicians for accuracy and completeness. </li><li>Prepare detailed site visit reports from site team inputs. </li><li>Provide troubleshooting support and technical clarifications to site staff. </li><li>Maintain comprehensive documentation for retrofit jobs including: </li><ul><li>Method of Statement </li><li>Risk Assessment </li><li>Work Schedule </li><li>Work Completion Certificate </li><li>Warranty Certificate </li><li>O&M Manual </li><li>Packing List </li></ul><li>Maintain a technical database of AMC retrofit and O&M performance logs. </li></ul> 7. Team & Resource Management <ul><li>Assign and monitor daily tasks for engineers technicians and operators. </li><li>Track manpower utilization overtime and site deployment. </li><li>Verify and cross-check OT sheets; ensure approval from line managers. </li><li>Monitor workforce discipline PPE usage and compliance with safety protocols. </li><li>Ensure standby manpower is planned for emergency site calls. </li></ul> 8. Commercial Support <ul><li>Collect all service and site reports and submit them to Admin Coordinator for invoicing. </li><li>File AMC supporting documents and submit them to Accounts Department for monthly billing. </li><li>Track client acknowledgments and payment follow-up. </li><li>Assist in warranty claims and variation works. </li><li>Monitor renewal of AMC contracts and ensure proposals are sent on time. </li></ul> 9. Trading & Materials Support <ul><li>Support client requirements for consumables spares and chemicals. </li><li>Coordinate procurement stock management and logistics for timely delivery. </li><li>Maintain stock and usage records for consumables and spare parts. </li><li>Follow up with suppliers and ensure competitive pricing for trading items. </li></ul> 10. Compliance & Reporting <ul><li>Ensure all after-sales activities comply with safety regulations and company policies. </li><li>Prepare weekly and monthly progress reports on AMC retrofit service and O&M. </li><li>Maintain systematic filing of contracts reports and client communications. </li><li>Record client complaints corrective actions and preventive measures. </li><li>Support management audits and ISO compliance documentation. </li></ul> Skills & Competencies Required <ul><li>Strong technical knowledge of STP RO UF ETP and other water treatment systems. </li><li>Excellent coordination planning and client communication skills. </li><li>Strong report-writing documentation and record-keeping ability. </li><li>Ability to multitask across AMC Retrofit Service Trading & O&M simultaneously. </li><li>Proficiency in MS Office ERP and reporting tools. </li><li>Strong problem-solving analytical and time management skills. </li><li>Knowledge of HSE standards and compliance requirements. </li></ul>

After Sales Technical Coordinator

BLACKSTONE MACHINERY TRADING LLC

Job Title: SALES COORDINATORLocation: Plot Q4-094, Saif Zone Sharjah UAEJob Type: Full TimeSalary: Competitive / Base on ExperienceVisa: SponsoredJob Summary:We are seeking a motivated and detail-oriented Sales Coordinator to support the sales team in driving business growth for our diesel generator products. The Sales Coordinator will play a critical role in managing customer inquiries, preparing quotations, coordinating with internal departments, and ensuring a smooth sales process from inquiry to delivery.Key Responsibilities:<ul><li>Handle customer inquiries related to diesel generators and spare parts via phone, email, and in-person.</li><li>Prepare and send quotations, proposals, and tender documents in a timely and accurate manner.</li><li>Coordinate with the engineering, procurement, and logistics teams to ensure product availability and timely delivery.</li><li>Track sales orders, delivery schedules, and inventory status.</li><li>Maintain and update customer records, sales reports, and documentation.</li><li>Assist in the preparation of sales presentations and marketing materials.</li><li>Provide after-sales support by coordinating with service teams for installations, maintenance, or troubleshooting.</li><li>Maintain knowledge of diesel generator products and applications to provide accurate information to clients.</li><li>Follow up with clients on quotes, delivery, and payments.</li><li>Assist the sales team with lead generation and follow-up activities.</li></ul>QUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in Business Administration, Electrical/Mechanical Engineering, or a related field.</li><li>Minimum 2&ndash;4 years of experience in a sales support or coordination role, preferably in the power generation or diesel generator industry.</li><li>Familiarity with diesel generator systems, components, and applications.</li><li>Strong communication and interpersonal skills.Excellent organizational and multitasking abilities.</li><li>Proficient in MS Office (Excel, Word, Outlook); experience with CRM software is a plus.</li><li>Ability to work under pressure and meet deadlines.</li><li>Freshers in UAE are welcome to apply</li></ul>WHAT WE OFFER:<ul><li>Competitive Salary base on your related experience</li><li>Opportunities for career growth and professional development</li><li>A collaborative and supportive work environment</li><li>Transportation allowance or company vehicle</li><li>Sponsored Visa</li><li>Medical Insurance</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Sales Coordinator

INTERCARE LIMITED

Roles and ResponsibilitiesEffectively coordinate to improve productivity by managing schedules of the Workshop team and organize the services, installation and repair of machines.Handling customer calls for service request calls, emails, and messages whenever required.Ensure the adequacy of service-related equipment or material.Forecasting and monitoring of stocks / spare parts, coordinate with the procurement department to arrange spare parts for relevant customers.Respond to complaints from customers and give after-sales support when requested.Store and sort financial and non-financial data in electronic form and present reports.Handle the processing of all sales orders / quotations with accuracy and timeliness. Maintaining the database of customers of the service &amp; after-sales department.Inform clients of unforeseen delays or problems.Identify shortcomings and propose improvements.Provide weekly reports whenever asked by the Divisional Manager.Highly Desirable: Ability to read and understand technical manuals and drawings.Desired Candidate ProfileAt least Bachelor&rsquo;s degree in Mechanical/Electrical Engineering or any relevant discipline, technical qualification is highly preferredAt least two years post qualification experience in UAE, preferably in workshop industries related to outdoor and indoor cleaning equipmentGood communication skills and computer skills (MS Office/ Orion/etc.)Well-organized and responsible with an aptitude in problem-solvingTeam playerWilling to work extra hours when ever requiredJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Service Coordinator

Gdm interiors

Job descriptionKey responsibilities &amp; duties<ul><li>Managing overall operations for executing fit out projects within cost &amp; time norms; participating project review meetings for evaluating project progress.</li><li>Weekly meetings with production coordinator &amp; design dept to discuss the projects progress and hurdles.</li><li>Attending site meetings to establish the scope of works.</li><li>Verify, coordinate and participate (as needed) in site surveys before proceeding with production. To validate the project drawings.</li><li>Inspecting sites to observe and evaluate condition and operability of facilities and structures.</li><li>Preparing and monitoring project schedules.</li><li>Organize work efficiently to ensure timely completion of projects.</li><li>Monitor site progress and confirm adherence to designs and specifications.</li><li>Involve in planning &amp; procurement of materials.</li><li>Checking that the materials received are in accordance with quantity and quality and as per specifications and drawings.</li><li>Materials must be ordered in a timely manner based on the work planned. 4 days lead time is required to provide the materials requested.</li><li>Careful consideration must be taken while ordering the materials as it must be as per the drawing and site requirements.</li><li>Any discrepancies with all stakeholders, subcontractors and all parties must be reported as soon as possible.</li><li>Daily follow ups for all the scopes with all stakeholders, subcontractors and all parties without depending upon the project coordinator.</li><li>Ensure all the subcontractors are identified and locked at the initial stage of the project.</li><li>Ensure good workmanship are carried out for all site works.</li><li>Analyse project bottleneck and taking immediate action.</li><li>Preparing and reviewing method statements and risk assessment (MSRA).</li><li>Able to effectively manage and supervise a team of workers.</li><li>Manage manpower as per project requirements.</li><li>Ensure appropriate manpower is present internally and from subcontractors to accomplish daily work progress on site.</li><li>Daily manpower planning update to ensure what work is going to be accomplished during the day to be sent on the project WhatsApp group to be received 30 minutes before starting of the site.</li><li>Plan and communicate in advance on daily &amp; weekly manpower requirements.</li><li>Assess risk and control manpower as per UAE safety regulations.</li><li>Ensuring presence on site during site operational hours.</li><li>Daily progress report updates to be shared on the project WhatsApp group after the site closure for the respective day, ideally within 1 hour of site closure.</li><li>Update should contain the comparison of works planned for the respective day with priorities.</li><li>Preparing record drawings, technical reports, site diary.</li><li>Coordinate and plan authority inspections and approvals.</li><li>Read all the project drawings/ Bill of Quantities to familiarize with the project.</li><li>Study all the finishes to familiarize oneself with the project finishes.</li></ul>Academic &amp; trades qualifications<ul><li>&middot; Bachelor's degree in civil/architecture/engineering/ interior design or similar field.</li><li>&middot; Experience in turnkey interior fit-out, retail, commercial, residential projects.</li><li>&middot; Proficient in analyzing technical drawings.</li><li>&middot; At least 5 year(s) of working experience in the related field is required for this position.</li><li>&middot; Must have a valid UAE driving license.</li><li>&middot; Required skill (s): project management, interior design, planning, coordination and supervising.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you willing to work 6 days a week?</li></ul>Experience:<ul><li>Fit Out: 3 years (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Site Engineer- Fit Out

Golden Home Real Estate Management

We are seeking an experienced Sales &amp; Business Development Executive with strong knowledge of the agriculture field in the UAE. The ideal candidate understands agricultural products, farming practices, and customer needs within the region. You will be responsible for developing new business opportunities, managing key accounts, and expanding market presence.Key Responsibilities<ul><li>Promote and sell agri-input products (fertilizers, pesticides, micronutrients, etc.) to distributors, retailers, and agri-dealers.</li><li>Achieve monthly and quarterly sales targets within the assigned territory.</li><li>Expand the distribution network by identifying, evaluating, and onboarding new channel partners.</li><li>Conduct joint sales visits with retailers/distributors to drive product visibility, push sales, and improve field-level execution.</li><li>Provide product demonstrations, technical guidance, and after-sales support to customers.</li><li>Monitor market trends, competitor activities, and customer needs to support strategy development.</li></ul>Job Type: Full-time

Sales & Business Development

SAS kitchens

Sales &amp; Customer Service<ul><li>Greet, assist, and guide clients visiting the showroom.</li><li>Understand customer requirements and recommend suitable kitchen equipment, solutions, and packages.</li><li>Prepare quotations, sales proposals, and product presentations.</li><li>Follow up with customers, negotiate pricing, and close sales.</li><li>Maintain product knowledge and promote new arrivals or offers.</li><li>Coordinate with suppliers and internal teams regarding product availability, delivery, and installation.</li></ul>Technical &amp; Drafting<ul><li>Prepare kitchen layout plans (2D/3D) using AutoCAD based on site measurements and client requirements.</li><li>Modify and update drawings based on changes received from clients or project teams.</li><li>Ensure accurate placement of equipment according to workflow, safety, and regulatory standards.</li><li>Assist in technical submissions, BOQs, and design documentation.</li></ul>Showroom Operations<ul><li>Maintain showroom cleanliness, display readiness, product tagging, and inventory records.</li><li>Support marketing activities, including photos, brochures, product catalog updates, and social media display content.</li><li>Assist in after-sales coordination such as delivery, installation scheduling, and customer feedback handling.</li><li>Understand customer requirements and recommend suitable kitchen equipment, solutions, and packages.</li><li>Prepare quotations, sales proposals, and product presentations.</li><li>Follow up with customers, negotiate pricing, and close sales.</li><li>Maintain product knowledge and promote new arrivals or offers.</li><li>Coordinate with suppliers and internal teams regarding product availability, delivery, and installation.</li></ul>Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Engineering, Architecture, Drafting, Business, or related fields.</li><li>Proficient in AutoCAD (2D essential, 3D preferred).</li><li>Minimum 1&ndash;2 years experience in commercial kitchen equipment or similar industry.</li><li>Strong sales and negotiation skills.</li><li>Good communication skills in English (Arabic advantage).</li><li>Technical understanding of workflow, electrical, plumbing, and exhaust requirements is a plus.</li><li>Customer-oriented, proactive, and able to multitask.</li></ul>Experience: 1-2YearsJob Types: Full-time, PermanentPay: AED1,500.00 - AED2,500.00 per month

Showroom Sales Executive cum Autocad Draftsman

Building Co. (BEST) L.L.C

Job Title: MEP Coordinator &ndash; Construction IndustryLocation: [Sharjah] Employment Type: [Full-time ] Experience Required: [5] YearsJob DescriptionWe are seeking an experienced MEP Coordinator to join our construction project team. The ideal candidate will be responsible for coordinating Mechanical, Electrical, and Plumbing (MEP) works to ensure smooth execution, quality compliance, and timely project delivery.Key Responsibilities<ul><li>Coordinate MEP activities with civil, architectural, and structural teams</li><li>Review MEP drawings, shop drawings, and technical submittals</li><li>Identify and resolve clashes between MEP services using coordination drawings</li><li>Monitor site installation to ensure compliance with approved drawings and specifications</li><li>Liaise with consultants, subcontractors, and project managers</li><li>Ensure work is executed as per project schedule and quality standards</li><li>Attend coordination and progress meetings</li><li>Support testing, commissioning, and handover activities</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Mechanical, Electrical, or related engineering field</li><li>Proven experience as an MEP Coordinator in the construction industry</li><li>Strong knowledge of HVAC, Electrical, Plumbing, and Firefighting systems</li><li>Ability to read and interpret construction drawings</li><li>Familiarity with AutoCAD / BIM (preferred)</li><li>Good communication and coordination skills</li><li>Ability to work under pressure and meet deadlines</li></ul>Preferred Skills<ul><li>Experience on large-scale commercial or residential projects</li><li>Knowledge of local building codes and standards</li><li>BIM coordination experience is an advantage</li></ul>Job Type: Full-time

MEP Coordinator

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