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after sales technical coordinator

Ultiwise Consult

Job Description After Sales Technical Coordinator Designation: After Sales Technical Coordinator Department: After Sales (AMC Retrofit Service Trading & O&M) Reporting To: After Sales / O&M Manager Role Summary The After Sales Technical Coordinator is responsible for coordinating and managing all technical and operational activities across AMC Retrofit Service Trading and O&M. The role ensures that client inquiries complaints and service requests are addressed effectively site works are executed with proper planning and resource allocation and all supporting documentation is prepared for invoicing and reporting. The position serves as the technical backbone of the After Sales team bridging communication between clients site staff procurement warehouse accounts and management. Key Tasks & Responsibilities 1. Client Inquiry Evaluation <ul><li>Review and evaluate all incoming client inquiries (AMC retrofit service O&M). </li><li>Arrange and assign technicians/engineers for site visits. </li><li>Collect findings from site visits and prepare detailed reports & BOQs. </li><li>Coordinate with Admin Coordinator & O&M Manager to prepare professional proposals/quotations. </li><li>Submit proposals to clients and track approvals. </li><li>Maintain a tracker for pending and submitted offers ensuring timely follow-up and closure. </li></ul> 2. Customer Complaint Management <ul><li>Act as the first point of contact for all customer complaints. </li><li>Record and log complaints systematically. </li><li>Arrange the required materials resources and third-party vendors to resolve complaints. </li><li>Monitor complaint resolution until successful closure and client satisfaction. </li><li>Prepare and issue complaint closure reports with supporting documentation. </li><li>Escalate unresolved issues to management with corrective action proposals. </li></ul> 3. Planning & Scheduling <ul><li>Prepare and update annual monthly and weekly schedules for: </li><ul><li>AMC visits </li><li>Retrofit jobs </li><li>Service calls </li><li>O&M activities </li></ul><li>Allocate manpower vehicles tools and consumables for each job. </li><li>Re-schedule tasks promptly based on emergencies client availability or site conditions. </li><li>Respond to client service calls immediately and ensure timely dispatch of teams. </li><li>Monitor upcoming AMC contract expiry dates and notify the proposal team for renewal. </li></ul> 4. Client Coordination <ul><li>Serve as a single point of contact for after-sales clients. </li><li>Share schedules confirm approvals and follow up on site visit reports. </li><li>Ensure timely delivery of proposals service reports and technical documents. </li><li>Follow up with clients on pending offers approvals or complaints. </li><li>Maintain continuous professional correspondence to build client trust. </li></ul> 5. Transport & Material Mobilization <ul><li>Arrange materials consumables spares and tools in advance for planned works. </li><li>Coordinate with Procurement & Warehouse for material readiness. </li><li>Mobilize vehicles drivers and lifting equipment as per site requirements. </li><li>Ensure tools PPE and consumables are checked calibrated and available before dispatch. </li><li>Manage fleet allocation to optimize usage and reduce downtime. </li></ul> 6. Technical & Operational Support <ul><li>Review technical reports from engineers/technicians for accuracy and completeness. </li><li>Prepare detailed site visit reports from site team inputs. </li><li>Provide troubleshooting support and technical clarifications to site staff. </li><li>Maintain comprehensive documentation for retrofit jobs including: </li><ul><li>Method of Statement </li><li>Risk Assessment </li><li>Work Schedule </li><li>Work Completion Certificate </li><li>Warranty Certificate </li><li>O&M Manual </li><li>Packing List </li></ul><li>Maintain a technical database of AMC retrofit and O&M performance logs. </li></ul> 7. Team & Resource Management <ul><li>Assign and monitor daily tasks for engineers technicians and operators. </li><li>Track manpower utilization overtime and site deployment. </li><li>Verify and cross-check OT sheets; ensure approval from line managers. </li><li>Monitor workforce discipline PPE usage and compliance with safety protocols. </li><li>Ensure standby manpower is planned for emergency site calls. </li></ul> 8. Commercial Support <ul><li>Collect all service and site reports and submit them to Admin Coordinator for invoicing. </li><li>File AMC supporting documents and submit them to Accounts Department for monthly billing. </li><li>Track client acknowledgments and payment follow-up. </li><li>Assist in warranty claims and variation works. </li><li>Monitor renewal of AMC contracts and ensure proposals are sent on time. </li></ul> 9. Trading & Materials Support <ul><li>Support client requirements for consumables spares and chemicals. </li><li>Coordinate procurement stock management and logistics for timely delivery. </li><li>Maintain stock and usage records for consumables and spare parts. </li><li>Follow up with suppliers and ensure competitive pricing for trading items. </li></ul> 10. Compliance & Reporting <ul><li>Ensure all after-sales activities comply with safety regulations and company policies. </li><li>Prepare weekly and monthly progress reports on AMC retrofit service and O&M. </li><li>Maintain systematic filing of contracts reports and client communications. </li><li>Record client complaints corrective actions and preventive measures. </li><li>Support management audits and ISO compliance documentation. </li></ul> Skills & Competencies Required <ul><li>Strong technical knowledge of STP RO UF ETP and other water treatment systems. </li><li>Excellent coordination planning and client communication skills. </li><li>Strong report-writing documentation and record-keeping ability. </li><li>Ability to multitask across AMC Retrofit Service Trading & O&M simultaneously. </li><li>Proficiency in MS Office ERP and reporting tools. </li><li>Strong problem-solving analytical and time management skills. </li><li>Knowledge of HSE standards and compliance requirements. </li></ul>

After Sales Technical Coordinator

al khadlaj perfumes

Khadlaj Perfumes, a UAE-based perfume house, is a family-owned establishment since January 1997. The company is dedicated to creating and crafting bespoke oriental and occidental fragrances. Khadlaj Perfumes is renowned for its distinguished and well-crafted home ambiance fragrances.This is a full-time, on-site role for a Sales Coordinator located in Sharjah. The Sales Coordinator will be responsible for managing sales operations, coordinating sales activities, providing excellent customer service, and supporting the sales team. Daily tasks include communicating with clients, processing orders, maintaining sales records, and assisting in the development of sales strategies.Responsibilities:<ul><li>Coordinate and process sales orders accurately and efficiently through ERP/CRM systems.</li><li>Communicate with clients regarding product inquiries, pricing, availability, and order status.</li><li>Support the sales team with preparation of proposals, presentations, and sales reports.</li><li>Maintain up-to-date records of customer interactions, sales, and inventory levels.</li><li>Follow up with clients for payments, deliveries, and feedback.</li><li>Collaborate with logistics and warehouse teams to ensure timely dispatch and delivery of orders.</li><li>Track sales targets and report on performance metrics weekly/monthly.</li><li>Manage client databases and assist in client relationship management (CRM).</li><li>Assist in planning and organizing trade shows, exhibitions, and in-store promotions.</li><li>Handle after-sales support and resolve any client issues or complaints in coordination with relevant departments.</li></ul>Qualifications and Skills:<ul><li>Bachelor's degree in Business Administration, Marketing, or related field.</li><li>Minimum 2&ndash;4 years of experience in sales coordination, preferably in the perfume, cosmetics, or FMCG sector.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint); experience with ERP/CRM systems is a plus.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluent in English; Arabic or other language proficiency is a plus.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Are you open to operate from 8am to 6pm? Monday to Saturday?</li></ul>Experience:<ul><li>Fragrance and Perfumes: 1 year (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>

Sales Coordinator

Aaban services

Customer, Sales &amp; Team Coordinator &ndash; Job DescriptionPosition SummaryThe Customer, Sales &amp; Team Coordinator is responsible for supporting sales operations, coordinating with customers, and ensuring smooth communication across internal teams. The role focuses on customer service, sales support, documentation, scheduling, and ensuring that all team tasks are carried out efficiently.Key ResponsibilitiesCustomer Coordination<ul><li>Serve as the main point of contact for customers for inquiries, follow-ups, and service support.</li><li>Handle customer calls, emails, and complaints professionally and promptly.</li><li>Maintain strong customer relationships to ensure high satisfaction and repeat business.</li><li>Coordinate order processing, delivery updates, and service scheduling.</li></ul>Sales Coordination<ul><li>Support the sales team with quotations, proposals, contracts, and documentation.</li><li>Prepare sales reports, customer records, and follow-up lists.</li><li>Assist in lead management, tracking inquiries, and updating CRM or databases.</li><li>Coordinate with finance and logistics teams for billing, payments, and product delivery.</li><li>Follow up with customers for pending orders, payments, and renewals.</li></ul>Team Coordination<ul><li>Ensure smooth communication between field staff, management, and other internal departments.</li><li>Schedule team meetings, prepare minutes, and track action points.</li><li>Monitor team tasks, deadlines, and project progress.</li><li>Help organize team activities, assignments, and daily work plans.</li></ul>Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Business, Management, or related field (preferred).</li><li>Minimum 1&ndash;3 years of experience in customer service, sales support, or office coordination.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficient in MS Office (Excel, Word, Outlook) and CRM systems.</li><li>Ability to work under pressure and manage deadlines.</li></ul>Personal Attributes<ul><li>Friendly and customer-focused</li><li>Detail-oriented and efficient</li><li>Proactive and good at problem-solving</li><li>Team player with a positive attitude</li></ul>Working Conditions<ul><li>Office-based position with regular interaction with customers and sales teams</li><li>Standard working hours, with occasional flexibility depending on business needs</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Coordinator

REEM AL HAYAT L.L.C

Admin cum Sales Coordinator, Female Candidate, with good communication skills and knowledge in MS Excel, required for a company based in Sharjah.Email CVJob Type: Full-timePay: AED2,800.00 - AED3,000.00 per month

Admin Executive cum Sales Coordinator, Female Candidate, required for a Co based in Sharjah

Dubai Based Marine Safety Company

Job Title: Service Coordinator &ndash; Marine AutomationCompany: Al Safwan Marine Location: Sharjah, UAEPosition OverviewWe are seeking a business- and customer-focused Service Coordinator to join our Automation Division. Reporting directly to the Division Manager, this role plays a key part in ensuring the smooth and efficient execution of all service operations, while maintaining strong collaboration between departments and delivering exceptional support to our clients.Key Responsibilities<ul><li>Lead and coordinate all service operations including planning, scheduling, execution, and follow-up of service jobs in close coordination with the Service Manager and other internal teams.</li><li>Act as the primary point of contact for customers regarding all service-related matters&mdash;handling inquiries, preparing quotations, and ensuring customer satisfaction through professional and timely responses.</li><li>Support service engineers through detailed job briefings and debriefings, ensuring that all documentation, reports, and records are accurately prepared and maintained.</li><li>Collaborate with sales and project teams to ensure smooth execution of service-related contracts and the integration of service works within ongoing projects.</li><li>Monitor service performance by tracking manpower utilization, job costs, and invoicing to ensure that KPIs and project targets are achieved.</li><li>Oversee spare parts and inventory requirements, coordinating with the procurement team to ensure timely availability of materials and prevent operational delays.</li></ul>Qualifications &amp; Skills<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Engineering or a related technical field. Experience in the Maritime, Offshore, or Automation service industry will be an advantage.</li><li>Experience: Proven background in service coordination, job execution, and cross-functional collaboration, ideally within an international or project-based environment.</li><li>Additional Consideration: Candidates with prior experience in Marine Procurement and Purchase departments are also encouraged to apply.</li><li>Customer &amp; Business Orientation: Strong customer service mindset with a solution-driven and commercially aware approach.</li><li>Communication: Excellent interpersonal, organizational, and communication skills with fluency in English (spoken and written).</li><li>Personal Attributes: Self-motivated, proactive, and adaptable with a hands-on, practical attitude and the ability to work effectively under pressure.</li></ul>Other Details<ul><li>Gender: Open to both Male and Female candidates</li><li>Interested candidates are encouraged to apply</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED3,000.00 per month

Service Coordinator – Marine Automation

STARTECH FZE

We&rsquo;re Hiring! &ndash;Sales Executive (Rugged Computers &amp; Industrial IT)We are expanding our team and seeking an energetic, technically skilled, and high-performing Computer Sales Engineer to promote our range of Rugged Computers, Laptops, Embedded PCs, and Industrial IT Solutions.Our products are trusted by professionals in Enterprise IT, defense, oil &amp; gas, manufacturing, Logistics, transportation, and automation sectors, helping them achieve reliability and performance in challenging environments.Learn more about our company: https://www.startechgcc.com, CV sent : cv1@startechgcc.comPosition: Sales Executive (Rugged Computers &amp; Industrial IT)Location: UAE Job Type: Full-time, Permanent Expected Start Date: ASAPResponsibilities:<ul><li>Identify and engage potential clients across Enterprise IT, industrial, defense, Logistics, and automation sectors.</li><li>Promote and sell rugged computing systems, industrial PCs, and embedded hardware solutions.</li><li>Maintain relationships with existing customers and develop new business opportunities.</li><li>Understand customer technical requirements and recommend suitable rugged IT solutions.</li><li>Work closely with the management team to achieve sales goals and support marketing initiatives.</li><li>Coordinate with technical teams for solution design, proposals, and after-sales support.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Electronics or Computer</li><li>2&ndash;3 years of UAE experience in Industrial or IT Hardware Sales (preferred in rugged computing).</li><li>Good understanding of computer hardware, embedded systems, and industrial applications.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Self-motivated, organized, and results-oriented professional.</li><li>UAE valid driving license</li></ul>What We Offer:<ul><li>Full-time, permanent position.</li><li>Competitive salary package, Sales Incentive and all other benefits as per UAE labor law.</li><li>Opportunity to work with advanced rugged computing technologies.</li><li>Excellent growth opportunities within a dynamic organization.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,500.00 per month

Sales Executive (Rugged Computers & Industrial IT)

AL JALAL TRADING EST.

Sales Administration:<ul><li>Prepare and issue quotations, sales orders, and invoices accurately.</li><li>Coordinate with suppliers and internal departments for pricing, product availability, and delivery schedules.</li><li>Ensure all sales documentation (quotations, orders, delivery notes, invoices) is properly filed and updated.</li><li>Support the preparation of sales reports, forecasts, and analysis.</li></ul>Customer Service:<ul><li>Respond to customer inquiries in a professional and timely manner.</li><li>Coordinate with logistics and warehouse teams to ensure prompt deliveries.</li><li>Handle after-sales support, including order tracking and resolving customer concerns.</li><li>Build and maintain strong relationships with clients to ensure customer satisfaction.</li></ul>Coordination &amp; Support:<ul><li>Work closely with the marketing or business development team for promotional activities and client communication.</li><li>Support the sales team in preparing proposals, presentations, and tender documents.</li><li>Prepare technical and commercial submittals when required for client approval.</li></ul>Qualifications:<ul><li>Minimum 2&ndash;4 years of experience in a sales coordination or support role.</li><li>Proficient in MS Office (Word, Excel, Outlook, PowerPoint).</li><li>Knowledge of ERP or CRM systems is an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational skills and attention to detail.</li></ul>Key Competencies:<ul><li>Customer-oriented and service-minded</li><li>Strong multitasking and coordination skills</li><li>Accuracy and attention to detail</li><li>Ability to work under pressure and meet deadlines</li><li>Team player with a proactive attitude</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>2years: 1 year (Preferred)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>

Sales Support Officer

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