agent - lounge customer service sll

agent lounge customer service sll

Oman Air

<div>
 
 
 
 Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.
 
 
 
 
 
 
 
 
 
 We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.
 
 
 
 
 
 
 
 
 
 
 
 1. Role Objective
 
 
 
 
 
 
 To be a brand ambassador by providing exceptional, genuine service to premium passengers in the lounge, proactively
 
 
 welcoming, assisting, and guiding them to meet their needs and expectations, while also ensuring the lounge area is well-maintained and operating smoothly.
 
 
 
 
 
 
 2. Duties and Responsibilities
 
 
 
 
 Area of responsibility
 
 
 
 
 
 
 &bull; Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
 
 
 &bull; Shall comply with laws, regulations and procedures of the State of work location.
 
 
 &bull; Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
 
 
 &bull; Greet always receive and bid farewell to passengers in friendly and helpful manner possibly by using guest names.
 
 
 &bull; Personalized service is outmost importance.
 
 
 &bull; Be fully aware to all expecting and in &ndash;House VIP/PRM s/UM guest stayed in the lounge.
 
 
 &bull; Read communication logged book.
 
 
 &bull; Answer telephones inquiries promptly in a politely in a polite and courteous manner.
 
 
 &bull; Must be aware about Sindbad FFP guest members and their benefits.
 
 
 &bull; Collect the invitation card and verify lounge access of the passengers.
 
 
 &bull; Reports and record guest complains and report to the immediate superior / officer, if possible, to resolve the problem.
 
 
 &bull; Provide passenger handling service at the lounge and assist with them for any queries.
 
 
 &bull; Ensure passengers are properly informed regarding their respective flight boarding time through announcements.
 
 
 &bull; Carry out regular round checks within the lounge for proper maintenance and cleanliness.
 
 
 &bull; Have basic computer knowledge in assisting passengers regarding internet/computer programs at the business Centre
 
 
 whenever necessary.
 
 
 &bull; Perform basic function in computer software such as Microsoft Word, Excel and Outlook for sending important reports
 
 
 and other computer programs needed to register customer records in the system.
 
 
 &bull; Operate basic communication tools necessary in the operation, like, telephone, card reader, and computers and ensure they are all serviceable throughout.
 
 
 &bull; As in charge of the shift, must ensure company policies and procedures are strictly followed.
 
 
 &bull; Perform any other related tasks as assigned by the management
 
 
 &bull; Attend duty as per the duty rosters and ensure smart clean uniform is worn all times in a presentable manner. Attend and participates in daily briefings and other meeting as scheduled.
 
 
 &bull; Must maintain good personal grooming.
 
 
 &bull; Complies company health, safety, and hygiene policy.
 
 
 &bull; Identify areas of improvement &amp;participate in the continual improvement activities.
 
 
 &bull; Perform any other related tasks as assigned by the Management.
 
 
 
 
 
 
 MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 
 &bull; Two-year College Diploma in any discipline
 
 
 &bull; or having Secondary School in any discipline with customer service experience
 
 
 &bull; IATA Certificate or equivalent in catering operations / food and beverage service
 
 
 training or allied field with administration will be preferred and advantage.
 
 
 Candidate meeting any of the above qualification with experience in a five-star hotel or
 
 
 restaurant establishment in a similar position in customer service will be preferred and
 
 
 advantage.
 
 
 
 
 
 
 
 
 
 Special Skills &amp; Knowledge
 
 
 
 
 
 
 &bull; Proficiency in English language (Spoken &amp; Written)
 
 
 &bull; Knowledge of Arabic or an international language will be an advantage and desirable
 
 
 but not essential.
 
 
 &bull; Proficient in MS Office
 
 
 &bull; Customer service oriented
 
 
 &bull; Familiar with SABRE system program
 
 
 &bull; Familiar with HACCP system (in-house training will be provided)
 
 
 
 
 
 
 Business Understanding
 
 
 
 
 
 
 &bull; Good understanding of the business function is essential
 
 
 
</div>

Agent - Lounge Customer Service SLL

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 To assist in planning, implementing, and managing learning and development programs that enhance employee performance, service quality, and career progression across the hotel. The role ensures that all training initiatives meet the standards of Minor Hotels and support the company&rsquo;s culture of excellence.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in developing and delivering training programs aligned with Minor Hotels&rsquo; brand standards, operational procedures, and guest experience expectations.
 </li>
 <li>
 Support induction and onboarding programs for new employees to ensure seamless integration into hotel operations and understanding of company culture.
 </li>
 <li>
 Coordinate departmental training in areas such as guest service, housekeeping, food &amp; beverage, front office, and safety procedures.
 </li>
 <li>
 Collaborate with department heads to identify skills gaps, performance trends, and training needs, and implement targeted training interventions.
 </li>
 <li>
 Assist in leadership development programs for supervisory and managerial staff, including coaching, mentoring, and succession planning support.
 </li>
 <li>
 Monitor and evaluate training effectiveness using assessments, feedback surveys, and performance data; recommend and implement improvements.
 </li>
 <li>
 Maintain accurate and up-to-date training records, reports, and documentation in compliance with Minor Hotels&rsquo; policies and audit requirements.
 </li>
 <li>
 Support implementation and maintenance of e-learning and digital learning platforms, ensuring staff engagement and completion of mandatory modules.
 </li>
 <li>
 Ensure all training initiatives reinforce company values, service excellence, customer focus, and operational efficiency.
 </li>
 <li>
 Assist with L&amp;D budget planning, cost control, and coordination with external training vendors, consultants, and accreditation bodies.
 </li>
 <li>
 Support the implementation of brand audit action plans by providing training and coaching to departments to close performance gaps.
 </li>
 <li>
 Coordinate mandatory compliance training (e.g., safety, hygiene, fire life safety, code of conduct) to ensure full hotel compliance.
 </li>
 <li>
 Assist in organizing employee engagement activities, recognition programs, and internal development events to strengthen colleague motivation and retention.
 </li>
 <li>
 Facilitate cross-training and career development programs to support internal mobility and succession planning.
 </li>
 <li>
 Support Quality Assurance (QA) initiatives by aligning training programs with guest satisfaction results (GSI) and operational KPIs.
 </li>
 <li>
 Participate in HR and L&amp;D-related reporting, monthly training summaries, and presentations for management review.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Hospitality, Business Administration, or related field.
 </li>
 <li>
 3&ndash;5 years&rsquo; experience in Learning &amp; Development, preferably within hotels or hospitality.
 </li>
 <li>
 Experience in designing, delivering, and evaluating training programs.
 </li>
 <li>
 Knowledge of hospitality operations, guest service standards, and quality assurance.
 </li>
 <li>
 Strong presentation, communication, and interpersonal skills.
 </li>
 <li>
 Familiarity with LMS systems and training evaluation tools is a plus.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Strong organizational and project management skills.
 </li>
 <li>
 Coaching and mentoring abilities.
 </li>
 <li>
 Ability to influence and collaborate with multiple departments.
 </li>
 <li>
 Adaptability to dynamic hotel operations.
 </li>
 <li>
 Commitment to excellence, guest service, and professional growth.
 </li>
 </ul>
</div>

Assistant Learning and Development Manager

Alila Hinu Bay

<div><div>Summary<div>
The Bell Attendant is responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You&rsquo;ll be the first and last impression for our guests, providing helpful information, personalized service, and a warm, professional demeanor throughout their stay.
GENERAL RESPONSIBILITY<ul><li>
Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues</li><li>
Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation</li><li>
Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards</li><li>
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs</li><li>
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues</li><li>
Care about your work environment and make sure it is tidy and well maintained</li><li>
Be reliable and ensure you are at work on time</li><li>
Know your role in case of emergency such as bomb threat, flood, fire etc</li><li>
Understand the Employee Handbook and comply with the standards it outlines</li><li>
Carry out all professionally reasonable instructions given by your superior.</li><li>
Ensure storeroom clean and organized</li></ul>
Technical Expertise
1. Maintain a friendly, neat and pleasant image to the guests
2. Be able to handle any queries from Alila Link members.
3. Be able to handle mail and messages.
4. Be tactful to guests&rsquo; complaints, requests and enquiries
5. Assist at Valet parking
6. Assist in daily check in and check out luggage movement<ul><li>
Record all suggestions and comments from guests</li></ul>
8. Fully conversant with the hotels facilities and services<ul><li>
To provide guest with up to date hotel information and events</li><li>
To be fully conversant with all services and facilities offered by the hotel, cordially greet all arriving and departing guests and open the hotel doors for them as well as help them out off/into their car.</li><li>
Understand all hotel promotion activities, eq special package, Alila Link etc</li><li>
To provide security and privacy of guests by keeping all guest&rsquo;s information confidential unless otherwise instructed by guests.</li><li>
To assist guests with check in and check out and to carry their luggage to or from their rooms.</li><li>
To maintain good traffic flows and keep the driveway free of traffic and accessible for the incoming vehicles</li><li>
To escort guests to their rooms and explain all services provided by the hotel such as restaurants, fitness center, etc. and assist them with room changes.</li></ul>
16. Maintain an active presence in the lobby<ul><li>
To make sure the storeroom for the luggage is well kept at all times.</li></ul>
18. unload luggage from vehicles and carry luggage from bell desk to the front door when needed. To maintain high standard of personal and work area appearance and hygiene at all times, and keep a good rapport and working relationship with colleagues of all departments
19. Greet and assist the guest with maximum courtesy and attention during their stay.
20. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
21. To contribute to overall operational efficiency by performing other relevant duties assigned.
22. Ensure welcome drink, Omani coffee prepare on daily base on arrival
23. Ensure cold towel prepared for guest arrival and departure
24. Provide information about local recreational destinations.
25. Perform all activities and duties assigned by Management</div></div><div> 
Qualifications<div><ul><li> High school diploma or equivalent preferred.</li><li> Previous hospitality or customer service experience is a plus.</li><li> Excellent communication and interpersonal skills.</li><li> Ability to lift and carry heavy luggage and stand for extended periods.</li><li> Professional appearance and positive attitude.</li></ul></div></div></div>

BELL ATTENDANT

Classera

<div>
 
 Role Overview
 
 
 
 We are seeking a dynamic
 
 Sr. Business Development
 
 to lead Classera&rsquo;s growth in the
 
 training and upskilling sector
 
 in
 
 Oman
 
 .The role focuses on driving adoption of Classera&rsquo;s training platforms and workforce development solutions among companies seeking to upskill their employees and remain competitive in the knowledge economy. You will own customer relationships, ensure successful onboarding and usage, and grow
 
 
 account value over time. This role is ideal for someone with a commercial mindset, a strong understanding of the Omani SMB landscape, and a passion for digital learning and talent development.
 
 
 
 Key Responsibilities
 
 
 
 
 Sr. Business Development &amp; Customer Success
 
 
 
 <ul>
 <li>
 Manage a portfolio of existing clients in Oman, ensuring high levels of satisfaction, engagement, and retention.
 </li>
 <li>
 Serve as the primary point of contact for day-to-day needs, ensuring a smooth post-sales experience and driving continued platform adoption.
 </li>
 <li>
 Conduct regular business reviews to demonstrate ROI and explore new needs.
 
 
 </li>
 </ul>
 
 Growth &amp; Upsell
 
 
 
 <ul>
 <li>
 Identify expansion opportunities within accounts, including additional licenses, new departments, or add-on features (e.g., content, certification paths, analytics).
 </li>
 <li>
 Collaborate with the solutions and product teams to design relevant upskilling journeys that align with business goals.
 
 
 </li>
 </ul>
 
 New Business Development
 
 
 
 <ul>
 <li>
 Prospect and close new clients by positioning Classera as a strategic partner for workforce training and employee development.
 </li>
 <li>
 Leverage market intelligence to identify high-potential verticals (e.g., retail, healthcare, construction, financial services) and pitch tailored training solutions.
 
 
 </li>
 </ul>
 
 Market Engagement
 
 
 
 <ul>
 <li>
 Participate in local training, HR, and focused events, expos, and chambers of commerce to promote Classera&rsquo;s corporate offering.
 </li>
 <li>
 Build relationships with Omani HR leaders, learning managers, and business owners to stay ahead of industry trends and training needs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Process Excellence
 
 
 
 <ul>
 <li>
 Maintain up-to-date client and opportunity records in CRM.
 </li>
 <li>
 Provide regular forecasts, renewal metrics, and account health reports.
 </li>
 <li>
 Ensure timely invoicing, renewals, and customer communications.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Human Resources, Education, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in B2B account management or sales, preferably in training, EdTech, or HR SaaS.
 </li>
 <li>
 Proven track record of managing and growing customer accounts.
 </li>
 <li>
 Understanding of the Omani sector and workforce development landscape.
 </li>
 <li>
 Strong communication and relationship management skills in English and Arabic.
 </li>
 <li>
 Ability to travel within Oman as needed.
 
 
 </li>
 </ul>
 
 Ideal Candidate Traits
 
 
 
 <ul>
 <li>
 Commercially driven with a customer-first mindset.
 </li>
 <li>
 Consultative approach with ability to identify client needs and propose solutions.
 </li>
 <li>
 Highly organized, self-motivated, and adaptable to a fast-paced environment .
 </li>
 <li>
 Passionate about learning, skilling, and human capital development.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and bonus structure.
 </li>
 <li>
 A key role in shaping the digital skilling journey for Oman&rsquo;s growing sector.
 </li>
 <li>
 Opportunities for career progression in the fast-evolving EdTech space.
 </li>
 <li>
 A mission-driven culture committed to impact and innovation.
 </li>
 </ul>
</div>

Sr. Business Development

Jana International Trading

Job Advertisement: Outdoor Sales RepresentativeWe are looking for a dynamic and experienced Outdoor Sales Representative to join our team.Requirements:<ul><li>Proven experience in sales of disposable products</li><li>Strong knowledge of the Oman market</li><li>Excellent communication and negotiation skills</li><li>Ability to meet sales targets and work independently</li><li>Valid driving license is an advantage</li></ul>Responsibilities:<ul><li>Develop and maintain strong relationships with customers</li><li>Identify new business opportunities in the market</li><li>Achieve sales targets and expand customer base</li><li>Provide regular market feedback and reports</li></ul>If you meet the above requirements, please apply and be part of our growing team.Please send your CV to hrq@janapack.comJob Type: Full-time

Outdoor Sales Representative

Crowne Plaza Hotel

<div>Do you picture yourself as a Reservations Supervisors? At Crowne Plaza Resort Salalah, our goal is to make business travel work &mdash; and that&rsquo;s where YOU come in.
When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed.
Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel.
We are looking for a passionate and detail-oriented Reservations Supervisor to lead our reservations team and drive revenue performance while ensuring exceptional guest service standards.
A little taste of your day-to-day
<ul><li>Supervise and support the daily operations of the Reservations Department</li><li>
Ensure all reservations are handled accurately and in accordance with IHG brand standards</li><li>
Monitor room inventory, rates, and availability to maximize revenue opportunities</li><li>
Assist in forecasting, reporting, and analysis of booking trends</li><li>
Ensure compliance with IHG policies, procedures, and service standards</li><li>
Train, coach, and develop Reservations Agents to enhance performance</li><li>
Handle guest inquiries, special requests, and escalated concerns professionally</li><li>
Coordinate closely with Front Office, Sales, and Revenue teams</li></ul>
What do we need from you?
<ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality Management or related field</li><li>
Minimum 2&ndash;3 years&rsquo; experience in Reservations or Front Office, preferably within an international hotel brand</li><li>
Previous supervisory experience preferred</li><li>
Strong knowledge of hotel reservation systems (e.g., Opera PMS)</li><li>
Good understanding of revenue management principles</li><li>
Excellent communication and interpersonal skills</li><li>
Strong organizational skills with attention to detail</li><li>
Ability to work under pressure and meet deadlines</li></ul>
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Supervisor

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You are a bar professional which is in an artistic and creative role, and as such the management team will look to you to develop original and exciting beverages using the best of local ingredients and traditions. You are responsible for ensuring that guests are delighted by the quality, creativity and variety of our beverage offerings. Your key duties and responsibilities are to serve the guests in accordance with our standards and quality in a gracious and courteous manner, to make sure that the bar is professionally set up at all times, and to process drink orders quickly and efficiently. You will be expected to take pride in all facets of service, quality, appearance, and cleanliness of yourself and your area of responsibility, and you must understand and adhere to the Beverage Department Standard Operating Procedures, and Beverage Manual.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant operations
 </li>
 <li>
 Passion for excellent service
 </li>
 <li>
 Excellent team player
 </li>
 <li>
 English speaking
 </li>
 </ul>
</div>

Bartender & Barista

Explore 10+ Agent lounge customer service sll in Salalah this March. Find roles across top companies and apply now to boost your career.