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assistant residences manager

receptionist

store manager | new opening - istanbul airport Jobs in Istanbul

store manager | new opening - istanbul airport

assistant reservation manager Jobs in Istanbul

assistant reservation manager

asst. front desk manager Jobs in Istanbul

asst. front desk manager

airport hotel front office receptionist

DEM İSTANBUL AİRPORT HOTEL

Job Opportunity: Receptionist - 4-Star Airport Hotel (Russian Speaking Preferred)Location: Istanbul International Airport - Arnavutk&ouml;y, Istanbul Accommodation: Complimentary accommodation within the hotel facility. Salary: Approximately M&#304;NIMIM $800 USD + Additional BenefitsAbout Us: Dem Premium Hotel is a prestigious 4-star establishment located near Istanbul International Airport. Renowned for our exceptional service and luxurious amenities, we provide an unparalleled experience for travelers seeking comfort, convenience, and outstanding hospitality.Job Description: We are looking for a FEMALE receptionist who will play a vital role as the first point of contact for our guests, ensuring their stay is smooth and memorable. Key responsibilities include:<ul><li>Welcoming guests with professionalism and a warm attitude upon arrival.</li><li>Managing check-in and check-out processes, including payments and providing essential information about hotel amenities and services.</li><li>Handling reservations and optimizing room assignments to enhance guest satisfaction.</li><li>Promptly responding to guest inquiries and fulfilling their requests in a courteous manner.</li><li>Assisting and effectively communicating with Russian-speaking guests to ensure personalized service.</li><li>Collaborating with other departments to provide seamless service and resolve any guest concerns.</li></ul>Requirements:<ul><li>Previous experience in a receptionist or customer service role, ideally in the hospitality sector.</li><li>Fluency in Russian and English, both spoken and written, to cater to Russian-English speaking guests.</li><li>Strong interpersonal skills and a passion for delivering excellent customer service.</li><li>Ability to multitask and work efficiently in a dynamic, fast-paced environment.</li><li>Proficiency in computer systems or hotel management software is a plus.</li><li>Female candidates are preferred for this role.</li></ul>Additional Considerations:<ul><li>Candidates with a valid residency permit in Turkey for three or more years are eligible to receive a work permit.</li></ul>Benefits:<ul><li>Competitive salary (approximately M&#304;NUMUM $800 USD).</li><li>Complimentary accommodation within the hotel premises.</li><li>Career advancement opportunities within the hotel brand.</li><li>A supportive and diverse work environment, fostering collaboration and excellence in hospitality.</li></ul>Why Join Us? At Dem Premium Hotel, you will be part of a vibrant team dedicated to creating unforgettable guest experiences. If you&rsquo;re passionate about hospitality and want to grow in an international environment, apply today and take the next step in your career!&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 24.000,00TRY - 35.000,00TRY ayl&#305;kUla&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Tercih edilir)</li></ul>E&#287;itim:<ul><li>Lise veya dengi (Tercih edilir)</li></ul>Dil:<ul><li>Russian or English (Tercih edilir)</li></ul>

Airport Hotel Front Office Receptionist

Hilton

<div>Director of Front Office
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
This position reports to the Hotel Manager. 
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
</li></ul>What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.
</li><li>Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Front Office

Sofitel

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking an enthusiastic and detail-oriented Front Office Manager to join our team in Sofitel Istanbul. As the Front Office Manager, you will be responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and leading a team of front office staff in our upscale hotel.<ul><li>
Manage and supervise all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to enhance guest satisfaction and maintain high service standards</li><li>
Lead, train, and motivate the front office team to deliver exceptional customer service</li><li>
Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Manage department budgets and control expenses while maximizing revenue</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain front office policies and procedures</li><li>
Monitor and analyze key performance indicators to drive continuous improvement</li><li>
Ensure compliance with all relevant health, safety, and security regulations</li><li>
Stay up-to-date with industry trends and implement innovative practices to enhance guest experiences</li></ul> 

Qualifications 
<ul><li>
Minimum of two years of experience in a managerial role in an upscale hotel</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and time management abilities</li><li>
Outstanding interpersonal and communication skills</li><li>
Fluency in English and Turkish languages</li><li>
Proficiency in hotel management software (OPERA) and computer systems</li><li>
Demonstrated problem-solving and decision-making abilities</li><li>
Strong financial management skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Ability to work independently and handle multiple tasks in a fast-paced environment</li><li>
Flexibility to work varying schedules, including evenings, weekends, and holidays</li><li>
Knowledge of local attractions and ability to provide recommendations to guests</li></ul></div>

Front Office Manager

<div>Front Desk Agent
A Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
This position reports to the Asst. Front Office Manager.
As a Front Desk Agent, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Agent is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for?
A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
</ul>What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Agent

Soho House & Co

<div>
 We are looking for
 
 "House Manager (Rooms Division)"
 
 with the qualifications below:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in Rooms Division or Front Office in the hospitality industry
 </li>
 <li>
 Bachelor degree in related departments
 </li>
 <li>
 Spoken and written fluency in English and in Turkish
 </li>
 <li>
 Strong leadership skills with the ability to motivate and manage a team
 </li>
 <li>
 Good knowledge of all Hotel Departments
 </li>
 <li>
 Comfortable using hotel systems such as Opera and Salesforce
 </li>
 <li>
 Understanding of budgeting and financial reporting
 </li>
 <li>
 Guest-focused and solution-oriented approach
 </li>
 <li>
 Able to work in a fast-paced environment and manage multiple tasks
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
 </li>
 <li>
 Provide direct leadership and support to employees
 </li>
 <li>
 Lead by example, setting an energetic pace and standards within the teams
 </li>
 <li>
 Set up all operating systems i.e. Opera, Sales Force and Reservations system, monitor the market for systems that can improve efficiency
 </li>
 <li>
 Review and assess budget with the GM and HFA on regular basis
 </li>
 <li>
 Responsible for establishing systems, policies and procedures for all departments with continuous review and assessment
 </li>
 <li>
 Involved in marketing activities, actively promoting
 </li>
 <li>
 Creates an operating environment across Rooms Division that assures consistent guest satisfaction
 </li>
 <li>
 Monitors the performance of the Rooms Division through verification and analysis of guest/member satisfaction and financial reports. Initiates corrective action.
 </li>
 <li>
 Setting up reservations department and overseeing the efficiencies and consistency of the department
 </li>
 <li>
 Carries out preventive maintenance programs to protect the physical assets of the hotel
 </li>
 <li>
 Ensure employee compliance with company standards and policies and external regulations
 </li>
 <li>
 Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
 </li>
 <li>
 Train and develop the team to deliver to Soho standards and exceed customer&rsquo;s expectations
 </li>
 <li>
 Provide analysis of P&amp;L on a weekly basis to GM &amp; HFA
 </li>
 <li>
 Housekeeping and Front Office Departments will report directly to this position
 </li>
 </ul>
</div>

House Manager (Rooms Division) - Soho House Istanbul

Marriott International

<div>Additional Information 
Job Number25144712 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Asst. Front Desk Manager

Outdoor Factory MEA

<div>
 
 We are a dynamic organization based in Istanbul, committed to delivering exceptional services. We are seeking a professional and personable Receptionist to be the face of our company and the first point of contact for our clients and visitors.
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 As our Receptionist, you will be responsible for warmly welcoming guests, managing incoming phone traffic, assisting senior executives, and keeping track of incoming and outgoing documents. Your role is crucial in maintaining our professional image and ensuring effective communication within the office.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Greet and assist visitors in a friendly and professional manner.
 
 
 Manage incoming calls and direct them appropriately.
 
 
 Provide administrative support to senior management as needed.
 
 
 Maintain an organized record of all incoming and outgoing documents.
 
 
 Act as the company's first point of contact, representing our brand positively.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Proficiency in both English and Arabic.
 
 
 Previous experience in a receptionist or administrative role is preferred.
 
 
 Excellent communication and interpersonal skills.
 
 
 Strong organizational abilities and attention to detail.
 
 
 A friendly and professional demeanor.
 
</div>

Receptionist

Explore 935+ Airport hotel front office receptionist in Istanbul this September. Find roles across top companies and apply now to boost your career.