airport operations coordinator

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Join our Airport Services team, where you will play a vital role in ensuring seamless airport operations and delivering world-class service to our customers. The team is responsible for a wide range of critical functions, both &ldquo;above and below the wing,&rdquo; to keep our busy airport running efficiently, safely, and on schedule.
As a ULD Inventory Coordinator , you will maintain control of Unit Load Devices (ULDs) inventory on the EK network to avoid loss of equipment, reduce demurrage and leasing costs, and support optimum utilisation of the assets to reduce capital investments. To follow up recovery of ULDs released for charter operations and to third parties, initiating compensation procedures for loss or delayed return of ULDs.
In this role. you will;
<ul><li>Responsible for tallying station stock with NOMAD system records on a weekly basis for all stations on Emirates network to ensure every ULD in station is accounted for. Initiate tracing action with EK outstation staff or ground handling agents for missing ULDs and provide weekly reports on ULDs confirmed untraceable.
</li><li>Responsible for timely and accurate update of ULD movements on Nomad. Update all movements, transfer information and information on status / condition of the ULD as and when received. Ensure record of ULDs are maintained to highest level of accuracy in Nomad system.
</li><li>Ensure timely recovery of ULDs transferred to agents and offline ports to avoid misuse and loss of EK assets by third parties. Provide reports on delayed returns of ULDs by third parties to SkyCargo management to initiate commercial compensation.
</li><li>Monitor transfer to EK ULDs for freighter charter operations and follow up for recovery of ULDs in serviceable condition. Escalate any loss or damage to SkyCargo charter division for recovery of costs from charter operator.
</li><li>Accountable for the timely return of foreign ULDs on the EK network ensuring the IATA recommended returns process is followed to control demurrage costs incurred by Emirates.
</li><li>Responsible for the recovery of Emirates ULDs interlined to other airlines and ensuring demurrage charges are invoiced for late returned ULDs.
</li><li>Maintain a database of all ULDs in EK inventory ensuring all ULD specific details are maintained with records on repairs and write off actions.
</li><li>Ensure all applicable ULD regulatory documentation in EK inventory is filed appropriately and easily accessible.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirement;
<ul><li>10 years of schooling or equivalent
</li><li>5+ years in airport operations.
</li><li>Experience in a Ground Handling/Airline Industry role with a good understanding of ULD operations.
</li><li>Must have excellent computer skills with good working knowledge of Microsoft Excel and experience of report generation.
</li><li>Must have excellent verbal and written communication skills and be able to effectively coordinate with internal and external stakeholders.
</li><li>Understanding of NOMAD and SkyChain systems, or any other airline logistics system.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Inventory Coordinator

Blaura Wellness and Fitness Center LLC

Job Description: Travel Concierge &amp; Experience CoordinatorLocation: Dubai, UAE Employment Type: Full-TimePosition OverviewBlaura is seeking an experienced Travel Concierge &amp; Experience Coordinator with strong expertise in booking systems, GDS platforms (Amadeus/Sabre), reservation management, and travel itinerary planning. The role is primarily focused on handling end-to-end travel services including flight bookings, staycations, resort/hotel reservations, holiday planning, visa requirements, travel insurance, and itinerary curation.The ideal candidate brings exceptional travel operations knowledge, familiarity with UAE tourism market, and the ability to handle diverse client needs&mdash;from economy to premium/luxury travel. Additionally, the role supports 20% event coordination for family and social events (kids&rsquo; parties, baby showers, wellness retreats) as part of a holistic concierge offering.Primary Responsibilities (80% Travel &amp; Concierge)Booking &amp; Reservation Management<ul><li>Manage flight, hotel, and experience bookings across GDS systems (Amadeus/Sabre) and travel reservation platforms.</li><li>Create, modify, and cancel bookings with complete accuracy; avoid errors in names, dates, destinations, visa rules.</li><li>Compare itineraries and pricing across airlines, routes, and classes based on client preferences.</li><li>Manage PNRs, fare rules, ticket issuance, re-issuance, and refunds where applicable.</li><li>Collaborate with DMCs, hotel partners, tour operators, destination specialists, and booking platforms.</li></ul>Travel Planning &amp; Client Experience<ul><li>Prepare customized itineraries for different budgets (economy/premium/luxury).</li><li>Recommend destinations, resorts, adventure activities, tours, wellness travel, and themed getaways.</li><li>Understand and advise on visa requirements, passport validity, travel insurance, health requirements.</li><li>Provide guidance for travel safety, documentation, airport processes, and baggage rules.</li><li>Knowledge of popular destinations such as Bali, Maldives, Thailand, Europe, UAE local tourism spots, and luxury staycation resorts is an asset.</li></ul>Accuracy &amp; Service Quality<ul><li>Cross-check all bookings to ensure 100% accuracy.</li><li>Handle difficult customers or last-minute issues calmly with solution-oriented communication.</li><li>Maintain professionalism in all communication channels: WhatsApp, email, calls, in-person.</li><li>Maintain reservation logs, invoicing, confirmations, cancellations, and client preference history.</li></ul>Revenue Generation &amp; Upselling<ul><li>Upsell tours, lounge access, airport transfers, insurance, room upgrades, activity add-ons, special experiences.</li><li>Suggest seasonal promotions and premium packages to maximize occupancy &amp; revenue.</li><li>Support management with development of new travel products and packages.</li></ul>Secondary Responsibilities (20% Events Support)<ul><li>Assist in planning and coordination of events like:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers &amp; family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation experiences &amp; themed events</li><li>Support with vendor booking, venue reservations, d&eacute;cor, entertainers, catering, photographers, etc.</li><li>Help prepare event schedules, checklists, budgets, and guest experience plans.</li><li>Provide concierge-style support to guests attending events or retreats.</li><li>Ensure events run smoothly with coordination between venue, vendors, and guests.</li></ul>Qualifications &amp; SkillsRequired:<ul><li>2&ndash;4+ years experience in travel concierge, agency operations, or GDS reservation services</li><li>Hands-on experience with GDS systems (Amadeus/Sabre) or travel CRMs</li><li>Experience with holiday planning, staycations, itinerary building &amp; destination research</li><li>Knowledge of visa/passport rules, travel insurance, airport requirements</li><li>Strong communication, problem-solving, and client handling skills</li><li>Proven ability to handle difficult customers/situations professionally</li><li>Sales mindset: experience with upselling travel add-ons, packages, or upgrades</li></ul>Preferred:<ul><li>Exposure to the UAE tourism market (hotels, resorts, attractions)</li><li>Experience coordinating small-scale private events</li><li>Vendor management experience</li></ul>Job Type: Full-time

Travel Concierge & Experience Coordinator (Women Only)

Project People

<div>
 
 
 About Project People
 
 
 
 Our purpose is to accelerate and support the transformation across the food and beverage industry by enabling the people, businesses, and ideas that are building the future of food in the GCC and beyond. Project People aspires to be the go to partner that enables organisations to unlock their full potential across the entire value chain of the food industry.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Commercial Operations plays a critical role in managing the commercial engine of Project People. This role owns the day to day use of the CRM system to support outbound activity, campaigns, relationship management and follow-up, while also providing coordination across projects, client engagement and executive scheduling.
 
 
 
 
 
 You will ensure that contacts, opportunities and campaigns are accurately managed, communication is timely and professional, and marketing and outreach activity is executed consistently.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CRM Ownership &amp; Campaign Execution
 
 
 <ul>
 <li>
 Act as the primary owner of the CRM system, ensuring data accuracy, structure and consistency
 </li>
 <li>
 Build, manage and execute outbound email campaigns directly through the CRM
 </li>
 <li>
 Send questionnaires, surveys and feedback tools via CRM and campaign platforms
 </li>
 <li>
 Distribute marketing collateral, thought leadership and updates to targeted audiences
 </li>
 <li>
 Segment contact lists based on role, sector, geography and engagement status
 </li>
 <li>
 Track open rates, responses, engagement and follow-up actions
 </li>
 <li>
 Maintain opportunity stages, activity logs and next steps within the CRM
 </li>
 </ul>
 
 
 
 
 
 Marketing &amp; Outreach Support
 
 
 <ul>
 <li>
 Support the execution of marketing and business development campaigns
 </li>
 <li>
 Coordinate the distribution of decks, proposals and insight materials
 </li>
 <li>
 Ensure all outbound communication aligns with Project People positioning and tone
 </li>
 <li>
 Maintain a clean and up to date database for ongoing outreach activity
 </li>
 </ul>
 
 
 
 
 
 Project &amp; Commercial Coordination
 
 
 <ul>
 <li>
 Coordinate internal and external actions across live projects and commercial opportunities
 </li>
 <li>
 Track deliverables, actions and timelines to ensure momentum is maintained
 </li>
 <li>
 Support the senior team by keeping priorities visible and organised
 </li>
 </ul>
 
 
 
 
 
 Presentations &amp; Materials
 
 
 <ul>
 <li>
 Prepare and update presentation decks for client meetings, pitches and workshops
 </li>
 <li>
 Format and refine content to ensure clarity, consistency and professionalism
 </li>
 <li>
 Maintain a structured library of decks, templates and collateral
 </li>
 </ul>
 
 
 
 
 
 NDAs &amp; Document Management
 
 
 <ul>
 <li>
 Issue NDAs and engagement documentation
 </li>
 <li>
 Track signature status and follow up as required
 </li>
 <li>
 Ensure documents are correctly filed and accessible
 </li>
 </ul>
 
 
 
 
 
 Follow-Up &amp; Relationship Management
 
 
 <ul>
 <li>
 Manage follow-up actions after meetings, introductions and campaigns
 </li>
 <li>
 Ensure next steps are captured, communicated and progressed
 </li>
 <li>
 Act as a reliability layer between conversations and execution
 </li>
 </ul>
 
 
 
 
 
 Diary &amp; Meeting Management
 
 
 <ul>
 <li>
 Manage diaries and meeting schedules for senior team members
 </li>
 <li>
 Coordinate meetings across multiple stakeholders and time zones
 </li>
 <li>
 Ensure agendas, materials and preparation are in place
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Highly organised and process driven
 </li>
 <li>
 Confident using CRM systems as a core working tool
 </li>
 <li>
 Comfortable executing email campaigns and managing data
 </li>
 <li>
 Strong written communication and attention to detail
 </li>
 <li>
 Professional, proactive and commercially aware
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Skills
 
 
 <ul>
 <li>
 2+ years in a coordination, operations, CRM or commercial support role
 </li>
 <li>
 Hands on experience with CRM systems and email campaign tools
 </li>
 <li>
 Strong PowerPoint and Excel capability
 </li>
 <li>
 Experience handling confidential and client facing communication
 </li>
 </ul>
 
 
 
 
 
 Why This Role Is Important
 
 
 
 This role underpins how Project People communicates with the market, manages relationships and converts conversations into outcomes. Strong CRM ownership and disciplined follow-up are essential to scaling impact and maintaining a high standard of client engagement.
 
 
 
 
 
 
 Please note that your first screening may be with an AI and we will only consider relevant candidates.
 
 
</div>

Commercial Operations Coordinator

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div> 
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div>
Job Description:
<div>
As a fleet coordinator, you'll be responsible for managing and coordinating all aspects of a company's vehicle fleet.</div><ul><li>
Transportation logistics knowledge</li><li>
Allocation and dispatching of the drivers for the airport transfers/property tours</li><li>
Coordinate with each department in the company that requires car</li><li>
Coordinate with Sales and Promotional Venues Department(transportation logistics)</li><li>
Monitor the drivers&rsquo; movements on the map (live platform)</li><li>
Coordinate with outsourced transport companies</li><li>
Drivers&rsquo; monthly schedule, annual, sick leave trackers maintenance</li><li>
Maintain the cars&rsquo; service trackers (service due, service repair, tires etc)</li><li>
Drivers&rsquo; attendance and overtime sheet tracker</li><li>
Salik and Fuel consumption account maintenance</li><li>
Fleet invoices submission and tracker</li><li>
Purchase Requests and Purchase Orders maintenance</li><li>
RTA / insurance claims maintenance</li></ul>
Desired Skill &amp; Expertise: 
<div></div><ul><li>
2 years of experience in a fleet management role</li><li>
Knowledge of Dubai roads is a must</li><li>
Time-management and organizational skills</li><li>
Computer proficiency</li></ul></div>

Fleet Coordinator

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As an Airside Service Delivery Supervisor , you will provide expertise on shift to enhance service quality, address challenges, and ensure safety, efficiency, and customer focus. Oversee baggage handling, liaise with teams, and coordinate below-wing activities for timely departures, adhering to all standards. Proactively identify and address any operational issues to maintain seamless service delivery.
In this role, you will:
<ul><li>Enhance Service Quality: Provide subject matter expertise to improve service quality and address operational challenges, ensuring a customer-focused environment.
</li><li>Safety and Efficiency: Ensure a safe and efficient operation by adhering to all regulatory, legal, and safety standards during shifts.
</li><li>Baggage Handling Oversight: Manage and oversee baggage handling processes, coordinating with teams to ensure timely departures in line with service level agreements.
</li><li>Below-Wing Coordination: Lead the coordination of below-wing activities during aircraft arrivals and departures, guiding teams on specific handling requirements.
</li><li>Progression Plan: Includes an 18-month development plan for the Airside Service Delivery Supervisor - Emiratisation program, supporting career growth and role mastery.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>Qualifications &amp; Experience:
<ul><li>High school with certificate
</li>2-4 years experience in aviation field with knowledge of ground handling activities 
<li>
</li></ul> 
Knowledge and Skills:
<ul><li>Advanced understanding of airline customer service products (specific airport related requirements), aviation terminology and Industry regulations for the assigned work area.
</li><li>UAE driving license (for airside-based roles).
</li><li>Preferably First Aid trained.
</li><li>Advanced Supervisory, communication, writing Skills.
</li><li>English Language Skills Level 5.
</li><li>Proficient Customer Management, planning, organizing and data collection and analysis Skills.
</li><li>Proficient Safety Awareness Skills, IT and Computer Literacy skills.
</li><li>Advanced Understanding of the usage of Departure Control System, usage of AACS, BELT, DMIS, Airline Requirement and Customer SLAs &amp; KPIs.
</li><li>Proficient understanding of the Turnaround Process.
</li><li>Fundamentals of Load Control.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</div>

Airside Service Delivery Supervisor Program – dnata

Lion Consulting

HSE Officers, holding Dubai Airport Approval (DAEP), Nebosh IGC , urgently required for projects in Dubai, own VISA required for immediate joining (no time to process a new visa)Candidates MUST hold Dubai Airport Approval (DAEP)Candidates MUST must have Nebosh IGCCandidates MUST must have own VISACandidates MUST be in the CountryCandidates MUST be immediately available to joinJob Type: Full-timeLicense/Certification:<ul><li>NEBOSH IGC (Required)</li><li>Dubai Airport Approval (DAEP) (Required)</li><li>own VISA (Required)</li></ul>

HSE Officers - Dubai Airport Approved (DAEP) with Own VISA

Explore 2367+ Airport operations coordinator in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.