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analyst - business process improvement

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analyst business process improvement

DP World

<div><p>KEY RESPONSIBILITYESPONSIBILITY
</p><div><ul><li><p>Project Execution &amp; Management: Support the delivery of process improvement initiatives by coordinating tasks, tracking project milestones, managing documentation, and ensuring adherence to established deadlines, budgets, and quality standards under the direction of the team lead.
</p></li></ul><ul><li><p>Data Support &amp; Analysis: Assist in collecting, organizing, and conducting basic analysis of operational data to identify process performance gaps and support decision-making.
</p></li></ul><ul><li><p>Implementation Support: Collaborate with internal stakeholders to facilitate the effective rollout of approved process changes, ensuring that deliverables are tracked and follow-ups are completed in a timely manner.
</p></li></ul><ul><li><p>Change Adoption Support: Assist in change management efforts by preparing training materials, participating in awareness sessions, and providing targeted end-user support to enable smooth adoption of new or revised processes.
</p></li></ul><ul><li><p>Cross-Functional Collaboration: Engage proactively with team members and business stakeholders to maintain alignment on project activities, gather inputs, and resolve operational issues during implementation.
</p></li></ul><ul><li><p>Process Documentation: Support the drafting and maintenance of process-related documentation including SOPs, workflows, and templates, based on content and direction provided by the team lead and subject matter experts.
</p></li></ul></div><p>TECHNICAL COMPETENCIES
</p><ul><li>Understanding of process improvement methodologies
</li><li>Proficiency in data collection and basic analysis techniques
</li><li>Working knowledge of process mapping tools
</li><li>Familiarity with change management principles
</li><li>Strong communication and collaboration skills
</li></ul><p>FUNCTIONAL RELATIONSHIPS
</p><ul><li>Reports to Business Excellence Executive/Assistant Manager to coordinate priorities and day-to-day responsibilities.
</li><li>Collaborates with project managers, team leaders, IT managers and BU heads to develop and advance process improvement initiatives
</li></ul><p>GENERAL ACCOUNTABILITY
</p><ul><li><p>Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World&rsquo;s &lsquo;Our Principles&rsquo;, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World&rsquo;s Code of Conduct and Ethics policies
</p></li><li>Ensuring that process improvements are aligned with organisational goals and objectives. This includes meeting project timelines, achieving targeted performance improvements, and ensuring effective communication and stakeholder collaboration.
</li><li><p>The job description is not restricted to the duties mentioned in this section. The job holder may be required to perform other related tasks to meet the department's objectives as assigned by his or her superior.
</p><p>QUALIFICATIONS, EXPERIENCE AND SKILLS
</p></li><li>Bachelor&rsquo;s degree in business administration or engineering, or a related field preferred
</li><li>3&ndash;5 years of experience in business process improvement, project coordination, or operational support roles
</li><li>Familiarity with process documentation, SOPs, and continuous improvement methodologies (e.g., Lean, Six Sigma is a plus)
</li><li>Proven ability to manage multiple tasks and coordinate activities across teams under structured supervision
</li>Strong attention to detail, organizational skills, and a commitment to execution quality<br>
<li>
 </li></ul><p>#LI-RA1</p></div>

ANALYST - BUSINESS PROCESS IMPROVEMENT

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 KEY RESPONSIBILITYESPONSIBILITY
 <br/>
 <br/>
 <ul>
  <li>
   Project Execution &amp; Management: Support the delivery of process improvement initiatives by coordinating tasks, tracking project milestones, managing documentation, and ensuring adherence to established deadlines, budgets, and quality standards under the direction of the team lead.
  </li>
  <li>
   Data Support &amp; Analysis: Assist in collecting, organizing, and conducting basic analysis of operational data to identify process performance gaps and support decision-making.
  </li>
  <li>
   Implementation Support: Collaborate with internal stakeholders to facilitate the effective rollout of approved process changes, ensuring that deliverables are tracked and follow-ups are completed in a timely manner.
  </li>
  <li>
   Change Adoption Support: Assist in change management efforts by preparing training materials, participating in awareness sessions, and providing targeted end-user support to enable smooth adoption of new or revised processes.
  </li>
  <li>
   Cross-Functional Collaboration: Engage proactively with team members and business stakeholders to maintain alignment on project activities, gather inputs, and resolve operational issues during implementation.
  </li>
  <li>
   Process Documentation: Support the drafting and maintenance of process-related documentation including SOPs, workflows, and templates, based on content and direction provided by the team lead and subject matter experts.
   <br/>
   <br/>
  </li>
 </ul>
 TECHNICAL COMPETENCIES
 <br/>
 <br/>
 <ul>
  <li>
   Understanding of process improvement methodologies
  </li>
  <li>
   Proficiency in data collection and basic analysis techniques
  </li>
  <li>
   Working knowledge of process mapping tools
  </li>
  <li>
   Familiarity with change management principles
  </li>
  <li>
   Strong communication and collaboration skills
   <br/>
   <br/>
  </li>
 </ul>
 FUNCTIONAL RELATIONSHIPS
 <br/>
 <br/>
 <ul>
  <li>
   Reports to Business Excellence Executive/Assistant Manager to coordinate priorities and day-to-day responsibilities.
  </li>
  <li>
   Collaborates with project managers, team leaders, IT managers and BU heads to develop and advance process improvement initiatives
   <br/>
   <br/>
  </li>
 </ul>
 GENERAL ACCOUNTABILITY
 <br/>
 <br/>
 <ul>
  <li>
   Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World&rsquo;s &lsquo;Our Principles&rsquo;, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World&rsquo;s Code of Conduct and Ethics policies
  </li>
  <li>
   Ensuring that process improvements are aligned with organisational goals and objectives. This includes meeting project timelines, achieving targeted performance improvements, and ensuring effective communication and stakeholder collaboration.
  </li>
  <li>
   The job description is not restricted to the duties mentioned in this section. The job holder may be required to perform other related tasks to meet the department's objectives as assigned by his or her superior.
   <br/>
   <br/>
  </li>
 </ul>
 QUALIFICATIONS, EXPERIENCE AND SKILLS
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration or engineering, or a related field preferred
  </li>
  <li>
   3&ndash;5 years of experience in business process improvement, project coordination, or operational support roles
  </li>
  <li>
   Familiarity with process documentation, SOPs, and continuous improvement methodologies (e.g., Lean, Six Sigma is a plus)
  </li>
  <li>
   Proven ability to manage multiple tasks and coordinate activities across teams under structured supervision
  </li>
  <li>
   Strong attention to detail, organizational skills, and a commitment to execution quality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
 <br/>
 <br/>
 With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
 <br/>
 <br/>
 We&rsquo;re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
 <br/>
 <br/>
 What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer&rsquo;s door.
 <br/>
 <br/>
 DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
 <br/>
 <br/>
 We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
 <br/>
 <br/>
 WE MAKE TRADE FLOW
 <br/>
 <br/>
</div>


Ceenex Global LLC

<p>We are Hiring!!!</p><p>Position - <b>Sr Business Analyst - Digital Customer Experience</b></p><p>Experience - 8+ years</p><p>Salary - Max 22000 AED (Negotiable) + benefits</p><p>Job Description:</p><p><b>Core Activities Experience:</b></p><p>Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting</p><p><b>Skills, Tools, and Systems Experience:</b></p><p>Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms</p><p>Experience in Agile methodologies</p><p><b>Requirements Gathering &amp; Analysis</b></p><p><b>Digital Product Support</b></p><p><b>Guest Experience &amp; Journey Mapping</b></p><p><b>Stakeholder Collaboration &amp; Communications</b></p><p><b>Insight, Reporting &amp; Continuous Improvement</b></p><p>APPLY AS SOON AS POSSIBLE!</p><p>Email- Jenita@ceenexglobal.com</p><p>WhatsApp- 509491450</p><p>Job Type: Full-time</p><p>Pay: AED20,000.00 - AED22,000.00 per month</p>

Sr Business Analyst - Digital Customer Experience

BBGC

<div><h3 class="jobSectionHeader"><b>Role Overview</b></h3><p>
We are seeking an experienced CTRM Business Analyst to support the implementation, optimisation, and transformation of Commodity Trading and Risk Management (CTRM) platforms. The role requires deep understanding of the end-to-end trade lifecycle across physical and/or financial commodities, with the ability to translate complex trading requirements into structured system solutions.</p><p>
The successful candidate will act as a key liaison between front office, risk, operations, finance, and technology teams in BBGC projects.</p><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Lead business requirement workshops with traders, risk, operations, finance, and IT teams.
</li><li>Analyse and document current (&ldquo;as-is&rdquo;) and future (&ldquo;to-be&rdquo;) trade lifecycle processes.
</li><li>Produce high-quality functional documentation (BRDs, FSDs, user stories, process maps).
</li><li>Configure and support CTRM systems across trade capture, risk, logistics, inventory, P&amp;L, and settlements.
</li><li>Support system implementations, upgrades, and transformation programmes.
</li><li>Work closely with developers and integration teams on interfaces (ERP, market data, exchanges, reporting tools).
</li><li>Drive UAT planning, execution, defect management, and stakeholder sign-off.
</li><li>Identify process improvement and value optimisation opportunities within trading operations.
</li><li>Provide post-go-live support and continuous improvement initiatives.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Required Skills &amp; Experience</b></h3><ul>
<li>5+ years&rsquo; experience as a Business Analyst within commodities trading.
</li><li>Strong hands-on experience with one or more CTRM platforms (e.g., Endur, Allegro, Aspect, CoreTRM, Fusion, etc.).
</li><li>Solid understanding of physical and/or financial commodities trade lifecycle.
</li><li>Strong knowledge of risk management concepts (MTM, VaR, P&amp;L, exposure, credit).
</li><li>Experience with system integrations (ERP, data warehouses, market data providers).
</li><li>Strong stakeholder management and communication skills.
</li><li>Proven ability to work in global, cross-functional project environments.</li></ul></div>

Business Analyst - CTRM

BlackStone eIT

<div><p>BlackStone eIT is seeking a detail-oriented Business Analyst to join our growing team. In this role, you will be responsible for bridging the gap between business needs and technology solutions, ensuring that our projects meet stakeholder expectations and drive organizational success.</p><h3 class="jobSectionHeader"><b><br>
Responsibilities:</b></h3><ul>
<li>Gather, analyze, and document business and functional requirements from stakeholders.</li>
<li>Work collaboratively with product owners, developers, and QA testers to deliver effective solutions.</li>
<li>Map out and analyze existing business processes to identify areas for improvement.</li>
<li>Facilitate communication between business units and technical teams to enhance alignment.</li>
<li>Create user stories, use cases, and process flow diagrams to clarify requirements.</li>
<li>Support the testing process by developing test cases and guiding users through user acceptance testing.</li>
<li>Provide ongoing stakeholder support and documentation throughout project lifecycle.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Business Administration, Computer Science, or a related field.</li>
<li>3+ years of experience as a Business Analyst or in a similar role.</li>
<li>Strong analytical skills and attention to detail.</li>
<li>Excellent interpersonal and communication skills, with the ability to liaise effectively with technical and non-technical stakeholders.</li>
<li>Proficient in business analysis tools and techniques.</li>
<li>Experience with Agile methodologies is highly desirable.</li>
<li>Ability to work independently and as part of a team, managing multiple tasks simultaneously.</li>
<li>Familiarity with project management software (e.g., JIRA, Asana) is a plus.</li>
</ul><p><b>Benefits</b></p></div>

Business Analyst

InsuranceMarket.ae™

<div><div><div><p>Work From Office</p></div><div><p>
 InsuranceMarket.ae</p></div><div><p>
 Full-Time</p></div></div>
<div><div><div><div><div>
<p>As a<b> Business Analyst / Senior Business Analyst</b> within the Product function of our digital insurance business, you will play a key role in shaping, launching, and optimizing innovative insurance products and digital experiences. You will work closely with Product Managers, Designers, Engineering, Operations, Underwriting, and Compliance to turn business needs into clear, actionable requirements that fuel scalable, user-centric digital insurance solutions.</p>
<p>This is a strategic role suited for an experienced analyst who understands the intersection of business goals, user needs, and digital product delivery, and can lead cross-functional alignment from concept to launch and beyond.</p>
<h4 class="jobSectionHeader"><b>Key Responsibilities</b></h4>
<h4 class="jobSectionHeader"><b>Product Discovery &amp; Definition</b></h4>
<ul><li>Collaborate with Product Managers to define product goals, value propositions, and success metrics.</li>
<li>Facilitate stakeholder interviews, customer research, and competitor analysis to inform product roadmaps.</li>
<li>Translate business objectives and customer pain points into well-defined product requirements, user stories, and acceptance criteria.</li>
<li>Research and analyze industry trends and customer feedback to identify areas of improvement.</li>
</ul><h4 class="jobSectionHeader"><b>Requirements Management</b></h4>
<ul><li>Lead end-to-end business analysis for new features and product enhancements across digital journeys (quote, buy, renew, claim, etc.).</li>
<li>Lead requirements gathering, user research, and stakeholder workshops to inform product strategy.</li>
<li>Develop functional and non-functional requirement documents, process flows, and business rules that support digital product delivery.</li>
<li>Drive backlog grooming, prioritization, and sprint planning sessions with cross-functional teams.</li>
</ul><h4 class="jobSectionHeader"><b>Cross-Functional Collaboration</b></h4>
<ul><li>Act as the primary bridge between business, product, tech, and design teams, ensuring clarity, feasibility, and alignment.</li>
<li>Work with UI/UX teams to ensure user experience considerations are embedded into product requirements.</li>
<li>Support QA and UAT by validating test cases against acceptance criteria and facilitating issue resolution.</li>
</ul><h4 class="jobSectionHeader"><b>Data Analysis &amp; Insights</b></h4>
<ul><li>Analyze customer behavior, process data, and product performance to inform prioritization.</li>
<li>Assist in creating dashboards and KPIs to monitor product adoption, conversion, and experience gaps.</li>
</ul><h4 class="jobSectionHeader"><b>Process &amp; Product Optimization</b></h4>
<ul><li>Use data insights, customer feedback, and operational metrics to identify optimization opportunities.</li>
<li>Contribute to backlog grooming, sprint planning, and product performance reviews.</li>
<li>Recommend and drive continuous improvement in digital processes and product operations.</li>
</ul><h4 class="jobSectionHeader"><b>Leadership &amp; Strategic Contribution</b></h4>
<ul><li>Mentor junior BAs and contribute to BA best practices and frameworks within the product function.</li>
<li>Participate in go-to-market planning, internal training, and documentation to support product launches.</li>
<li>Support vendor evaluations, solution design workshops, and partnership integrations.</li>
</ul> <h4 class="jobSectionHeader"><b>Key Qualifications</b></h4>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Computer Science, Engineering, or a related field. MBA is a plus.</li>
<li>7+ years of relevant experience in business analysis, preferably within insurance, fintech, or digital platforms.</li>
<li>Experience working in Agile/Scrum environments with cross-functional product squads.</li>
<li>Demonstrated success in contributing to or leading digital product development initiatives from ideation to launch and scaling.</li>
</ul><h4 class="jobSectionHeader"><b>Core Skills</b></h4>
<ul><li>Strong knowledge of product discovery, Agile/Scrum methodologies, and digital delivery practices.</li>
<li>Familiarity with customer journey tools (e.g., Miro, Figma) and backlog management systems (e.g., JIRA).</li>
<li>Proficiency in using tools like Jira, Confluence, Lucidchart, Figma (for flows), Excel, and analytics platforms.</li>
<li>Ability to work independently and influence stakeholders at all levels.</li>
<li>Familiarity with API-based products, data mapping, and digital insurance platforms is a strong plus.</li>
<li>Excellent verbal and written communication skills; able to distill complex information clearly.</li>
<li>Understanding of health or general insurance products (quote, bind, issue, claim).</li>
<li>Experience working in regulated environments or with compliance teams.</li>
<li>Comfort working in ambiguous, fast-evolving startup-like environments.</li>
<li>Product mindset with a focus on outcomes, not just deliverables.</li>
<li>Insurance domain expertise is highly desirable.</li>
</ul><h4 class="jobSectionHeader"><b>Why Join Us?</b></h4>
<p>Opportunities for professional growth and exposure to end-to-end product development.</p>
<p>Work at the forefront of digital insurance transformation in the MENA region.</p>
<p>Be part of a high-impact product team driving innovation in customer experience.</p>
<p>Flexible, collaborative, and diverse team culture.</p></div></div></div></div></div></div>

Business Analyst / Senior Business Analyst

Kingston Stanley

<div>
 <p>
  <strong>
   Business Analyst &ndash; Insurance
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Searching for a Business Analyst to join a growing team within the insurance sector. This role will work closely with internal stakeholders and clients to identify business needs, analyse processes and data and support the delivery of effective technology and operational solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Gather and document business requirements, translating them into functional specifications
  </li>
  <li>
   Analyse insurance processes, systems, and data to identify improvement opportunities
  </li>
  <li>
   Partner with IT teams to support solution design and implementation
  </li>
  <li>
   Produce data insights and reporting to support business decision-making
  </li>
  <li>
   Assist with product enhancements and project delivery
  </li>
  <li>
   Monitor regulatory updates and market trends within the insurance sector
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 4 years&rsquo; experience as a Business Analyst within the insurance industry
  </li>
  <li>
   Strong understanding of insurance products, operations, and compliance frameworks
  </li>
  <li>
   Strong analytical, communication, and stakeholder management skills
  </li>
  <li>
   Exposure to BI tools and data analysis platforms preferred
  </li>
  <li>
   Ability to thrive in a fast-paced, deadline-driven environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location: Dubai, UAE
  </strong>
 </p>
</div>


Business Analyst – Insurance

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ANALYST - BUSINESS PROCESS IMPROVEMENT

ANALYST - BUSINESS PROCESS IMPROVEMENT

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Business Analyst

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