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analyst it digital workplace services

Hikma Pharmaceuticals

<div>
 Job description:
 
 
 <ul>
 <li>
 
 Incident Management:
 
 </li>
 </ul>
 <ul>
 <li>
 <ul>
 <li>
 <ul>
 <li>
 
 Act as the first point of contact for users experiencing technical issues related to hardware, software, or network services.
 
 </li>
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 Log, categorize, prioritize, and resolve incoming service desk tickets, providing timely updates and ensuring customer satisfaction.
 
 </li>
 <li>
 
 Perform basic troubleshooting, provide guidance, and escalate unresolved issues to the appropriate teams.
 
 </li>
 </ul>
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 
 Technical Support:
 
 </li>
 <ul>
 <li>
 
 Provide support for end-user hardware (laptops, desktops, IPADs), operating systems (Windows, macOS), and applications (Microsoft Office, email clients, etc.).
 
 </li>
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 Troubleshoot and resolve technical issues related to networking, connectivity, printing, Active Directory, and other IT systems.
 
 </li>
 <li>
 
 Support IT onboarding for new hires, including setting up workstations, configuring software, and providing training.
 
 </li>
 </ul>
 <li>
 
 System Administration Support:
 
 </li>
 <ul>
 <li>
 
 Assist in system monitoring, patch management, and maintenance of IT systems.
 
 </li>
 <li>
 
 Support account creation, permissions management, and password resets via Active Directory, Office 365, or other identity management platforms.
 
 </li>
 </ul>
 <li>
 
 Documentation &amp; Knowledge Base:
 
 </li>
 <ul>
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 Maintain and update the IT knowledge base and documentation to ensure efficient problem-solving and self-service options for users.
 
 </li>
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 Document recurring issues and resolutions for future reference and training purposes.
 
 </li>
 </ul>
 <li>
 
 Customer Service Excellence:
 
 </li>
 <ul>
 <li>
 
 Communicate effectively and professionally with end users, ensuring that service level agreements (SLAs) are met.
 
 </li>
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 Provide clear, step-by-step instructions and guidance to users to resolve issues independently.
 
 </li>
 </ul>
 <li>
 
 Hardware &amp; Software Management:
 
 </li>
 <ul>
 <li>
 
 Assist in the deployment of hardware and software updates and upgrades.
 
 </li>
 <li>
 
 Ensure all IT assets (laptops, desktops, printers, etc.) are inventoried and tracked accurately.
 
 </li>
 </ul>
 <li>
 
 Collaboration and Escalation:
 
 </li>
 <ul>
 <li>
 
 Collaborate with other IT teams (networking, systems, security) to address more complex issues or to deploy large-scale projects.
 
 </li>
 <li>
 
 Escalate critical incidents and problems to senior IT staff or vendors when needed.
 
 </li>
 </ul>
 </ul>
 
 &nbsp;
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 
 Experience:
 
 </li>
 <ul>
 <li>
 
 Minimum 3 years of experience in an IT support or service desk role, preferably in a corporate or enterprise environment.
 
 </li>
 </ul>
 <li>
 
 Technical Skills:
 
 </li>
 <ul>
 <li>
 
 Proficient in troubleshooting hardware and software issues for desktops, laptops, printers, and mobile devices.
 
 </li>
 <li>
 
 Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.).
 
 </li>
 <li>
 
 Familiarity with operating systems such as Windows 10/11, macOS.
 
 </li>
 <li>
 
 Understanding of networking principles (TCP/IP, DNS, DHCP, etc.).
 
 </li>
 <li>
 
 Experience with Active Directory, Office 365, and other IT service management tools.
 
 </li>
 </ul>
 <li>
 
 Certifications (Preferred but not required):
 
 </li>
 <ul>
 <li>
 
 ITIL Foundation Certification or other IT service management certifications.
 
 </li>
 <li>
 
 CompTIA A+ or equivalent technical support certification.
 
 </li>
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 Microsoft Certified: Microsoft 365 certifications are a plus.
 
 </li>
 </ul>
 <li>
 
 Problem-Solving Skills:
 
 </li>
 <ul>
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 Strong analytical skills with the ability to troubleshoot and resolve complex technical issues.
 
 </li>
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 Excellent organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
 
 </li>
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 Communication Skills:
 
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 <ul>
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 Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
 
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 Excellent customer service skills with a patient and empathetic approach.
 
 </li>
 </ul>
 <li>
 
 Attention to Detail:
 
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 Ability to maintain high standards of quality and attention to detail while working under pressure.
 
 </li>
 </ul>
 </ul>
</div>

Analyst, IT Digital Workplace Services

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171566
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The IT Analyst plays a critical role in ensuring the smooth, efficient, and customer-centric operation of the store's IT systems, which directly impacts daily sales, customer experience, and co-worker productivity. The role involves working closely with various functions on ERP application engagements, supporting new system implementations, upgrades, and extension of existing applications. Additionally, the IT Analyst ensures optimal performance and availability of all critical IT infrastructure and applications within the store, supporting day-to-day operations.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 IT Systems Management
 
 
 <ul>
 <li>
 Manage and maintain business applications and databases to improve efficiency of system operations.
 </li>
 <li>
 Ensure all critical IT infrastructure and applications within the store are functioning seamlessly and consistently available to support day-to-day operations.
 </li>
 <li>
 Maintain stable and competent systems, ensuring data quality and accuracy.
 
 
 </li>
 </ul>
 User Support and Engagement
 
 
 <ul>
 <li>
 Serve as the primary point of contact for day-to-day support on IT operations, requests, and incidents across multiple stores/business units regionally.
 </li>
 <li>
 Ensure average response time and meantime to resolution are in line with defined IKEA Digital/IT Service level agreements, achieving high end-user satisfaction scores.
 
 
 </li>
 </ul>
 Digital and IT Solutions Integration
 
 
 <ul>
 <li>
 Coordinate with the Business Solutions Manager and Digital/IT project teams to implement and integrate digital and IT solutions across various channels (stores and online).
 </li>
 <li>
 Support the project team on market expansion projects, configuring and implementing Digital and IT solutions across new business units as per project timelines.
 </li>
 <li>
 Assist in the development and implementation of D365/NAV/BC solutions across various modules, including design and development of integrations between D365 and other systems.
 </li>
 <li>
 Ensure successful rollout of solutions with minimal post-implementation concerns.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficiency in ERP systems, particularly Microsoft Dynamics NAV/BC and D365.
 </li>
 <li>
 Strong problem-solving skills and ability to troubleshoot technical issues effectively.
 </li>
 <li>
 Excellent communication skills to liaise with business users and project teams.
 </li>
 <li>
 Ability to manage and prioritize multiple tasks and requests in a fast-paced environment.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 5+ years experience working as an IT analyst in the retail industry.
 </li>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365.
 </li>
 <li>
 Practical experience managing databases (SQL, Oracle) and troubleshooting technical issues.
 </li>
 <li>
 1-2 years of experience in either D365, BC or NAV.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

IT Analyst | IKEA | Cairo Festival City

First Abu Dhabi Bank Misr (FABMISR)

<div>
 
 
 
 Sub-Division:
 
 
 Information Technology
 
 
 
 
 Department
 
 
 : Workplace Infrastructure Services
 
 
 
 
 Sub-Department:
 
 
 Digital Platforms
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Solid background in virtualization and enterprise infrastructure
 </li>
 <li>
 Administrate, configure, Support and Manage Citrix Virtual Apps &amp; Desktops environments.
 </li>
 <li>
 Administrate and Manage Nutanix HCI, AHV and Prism Central infrastructure and clusters.
 </li>
 <li>
 Manage and maintain Citrix NetScaler for secure access and load balancing.
 </li>
 <li>
 Troubleshooting performance, access, and Servers Issues.
 </li>
 <li>
 Maintain high availability, scalability, and disaster recovery Migrations.
 </li>
 <li>
 Ensure infrastructure reliability, scalability, and security compliance.
 </li>
 <li>
 Collaborate with cross-functional teams to deliver IT services.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 3 to 5 years of professional experience in Citrix administration.
 </li>
 <li>
 Strong hands-on experience with Nutanix HCI, AHV and Prism Central.
 </li>
 <li>
 Citrix or Nutanix certification is a plus
 </li>
 <li>
 Good understanding of virtualization, storage, and networking, and database concepts.
 </li>
 <li>
 Proven troubleshooting and optimization skills
 </li>
 <li>
 Bachelor's degree from reputable university
 </li>
 </ul>
</div>

Senior System Engineer -Digital Platforms

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 171566
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 Highly focused on ensuring the smooth, efficient, and customer-centric operation of the store's IT systems, directly impacting daily sales, customer experience, and co-worker productivity.
 
 
 
 What You Will Do
 
 
 
 Responsible for managing and maintaining business applications and databases by performing required activities to improve efficiency of system operations.
 
 
 Close liaison with business users by being the primary point of contact for day-to-day support on IT operations, requests and incidents across multiple stores/business units regionally
 
 
 Accountable for implementation and or integration of digital and IT solutions across various channels (stores and online), in close coordination with the Business solutions Manager and Digital/IT project teams.
 
 
 Support the project team on market expansion projects in configuring and implementing Digital and IT solutions across the new business units, as per project timelines.
 
 
 Support the development and implementation of D365/NAV/BC solutions across various modules and assist in the design and development of integrations between D365 and other systems.
 
 
 Responsible for working with various functions on ERP application engagements including support of new system implementations, upgrades, and/or extensions of existing applications, in close coordination with the Regional IT Ops Manager.
 
 
 Ensuring optimal performance and availability of all critical IT infrastructure and applications within the store are functioning seamlessly and are consistently available to support day-to-day operations.
 
 
 
 What You Will Need
 
 
 
 <ul>
 <li>
 3+ years&rsquo; experience working as an IT analyst in retail industry
 </li>
 <li>
 1-2 years of experience in either D365, BC or NAV
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer science, Information technology or the like.
 </li>
 <li>
 Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365
 </li>
 <li>
 Good practical experience managing databases (SQL, Oracle) and troubleshooting technical issues
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Almosafer

<div>
 
 
 About the company:
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond. Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking a Data Analyst to join Almosafer&rsquo;s Data Intelligence team, embedded within the Commercial function to empower the Fulfillment, Workforce Management &amp; Quality Assurance team with analytics solutions. You will partner closely with individual stakeholders of the Commercial team to optimize Operational Performance, Customer Impact Ratio, Service Level Agreement while ensuring analytics follow Data Intelligence standards and governance.
 
 
 The ideal candidate will have 5+ years of analytical experience in e-commerce or travel, strong expertise in Fulfillment, Call Centre or Workforce Management analytics, and hands-on experience with BI tools for delivering insights at scale. Knowledge of machine learning and rule-based models is a strong advantage.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Fulfillment Intelligence (Air &amp; Non-Air)
 
 <ul>
 <li>
 Leverage data to evaluate end-to-end fulfillment performance across Air and Non-Air services, identifying operational bottlenecks and systemic inefficiencies.
 </li>
 <li>
 Develop analytical models and performance frameworks to monitor SLA adherence, customer impact ratios, and overall operational performance.
 </li>
 <li>
 Drive data-driven decisions in fulfillment strategy and operations
 </li>
 </ul>
 
 Quotation Management (QM) Intelligence
 
 <ul>
 <li>
 Develop analytics solutions to monitor quotation lifecycle, supplier responsiveness, and operational efficiency.
 </li>
 <li>
 Define and track KPIs to improve case resolution and team productivity.
 </li>
 </ul>
 
 Workforce Management &amp; Quality Assurance Analytics
 
 <ul>
 <li>
 Utilize data from platforms like Infobip to develop insights into agent productivity, demand forecasting, and workforce allocation accuracy.
 </li>
 <li>
 Redesign and modernize WFM and QA reporting tools to reflect real-time performance metrics, quality trends, and compliance insights.
 </li>
 <li>
 Implement predictive models to anticipate staffing needs, identify quality risks, and support proactive workforce planning.
 </li>
 </ul>
 
 Advanced Analytics &amp; Data Solutions
 
 <ul>
 <li>
 Design scalable, automated analytics solutions using tools such as SQL, Python, and cloud-based data platforms to support operational analytics.
 </li>
 <li>
 Ensure adherence to enterprise data governance and quality standards, working closely with Data Engineering and Governance teams.
 </li>
 </ul>
 
 Collaboration &amp; Data Governance
 
 <ul>
 <li>
 Bridge Operations and Data Intelligence to ensure aligned data standards and methodologies.
 </li>
 <li>
 Drive data literacy and analytical best practices across teams.
 </li>
 </ul>
 
 
 
 
 
 Profile Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in STEM, Business Analytics, or related field.
 </li>
 <li>
 5+ years of experience as a Data Analyst, preferably in e-commerce, online travel, or digital-first businesses.
 </li>
 <li>
 Proficiency in SQL, Python or R, and advanced Excel.
 </li>
 <li>
 Strong experience in Fulfillment or Call Centre Data Analytics practices.
 </li>
 <li>
 Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar for dashboard development and storytelling.
 </li>
 <li>
 Excellent stakeholder management and communication skills; English fluency.
 </li>
 <li>
 Experience building and deploying machine learning models e.g. Forecasting, Vendor Reliability Scoring Model, Customer Impact Scoring Model &amp; etc.
 </li>
 <li>
 Familiarity with big data warehouses (Google BigQuery, AWS Redshift, Snowflake).
 </li>
 </ul>
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
</div>

Specialist - Data Analyst

Robusta Studio

<div>
 Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.
 
 
 Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.
 
 
 
 Job Overview
 
 
 
 We are seeking a highly skilled Technical Business Analyst to act as the bridge between business stakeholders and technical teams. The TBA will gather, analyze, and translate business requirements into functional and technical specifications, ensuring that delivered solutions meet both business objectives and technical feasibility. This role requires strong communication skills, analytical thinking, and a solid technical background.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate with business stakeholders to gather, document, and prioritize requirements.
 </li>
 <li>
 Translate business needs into detailed functional and technical specifications.
 </li>
 <li>
 Work closely with developers, QA, and architects to ensure requirements are accurately implemented.
 </li>
 <li>
 Analyze data flows, system integrations, and dependencies to support solution design.
 </li>
 <li>
 Prepare user stories, acceptance criteria, and technical documentation.
 </li>
 <li>
 Perform gap analysis and propose system enhancements or process improvements.
 </li>
 <li>
 Support testing activities by validating test cases against requirements.
 </li>
 <li>
 Troubleshoot issues by analyzing logs, system behavior, and data mapping.
 </li>
 <li>
 Facilitate workshops, requirement sessions, and technical discussions.
 </li>
 <li>
 Act as subject matter expert (SME) between IT and business teams
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Business, or related field.
 </li>
 <li>
 3-5+ years of experience as a Business Analyst, with at least 2 years in a technical BA role.
 </li>
 <li>
 Strong knowledge of system integrations, APIs, and data flows.
 </li>
 <li>
 Proficiency with SQL and data analysis tools.
 </li>
 <li>
 Experience with Agile methodologies (Scrum/Kanban) and tools (Jira, Confluence).
 </li>
 <li>
 Familiarity with software development lifecycle (SDLC).
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to create technical documentation (process maps, data flow diagrams, system specifications)
 </li>
 </ul>
</div>

Software Business Analyst - Octopus by Robusta

HSBC Recruitment

<div>
 Job Description
 
 
 
 
 Why join us?
 
 
 
 
 Wholesale Servicing Operations responsible for general banking account service including Audit Confirmations, Channel Administrations, Mandate Processing, Client Amendment, Account Maintenance, Client Data Requests, Account Opening (ETB) and Closure, etc.
 
 
 
 
 The Opportunity:
 
 
 
 
 
 Regional Business Support, Wholesale Servicing Operations, CIB Banking Client Services.
 
 
 
 <ul>
 <li>
 Supporting the People programs/ initiatives, Learning &amp; Development.
 </li>
 <li>
 Responsible to upskill staff, creating working groups to train analyst, senior analyst on managerial/strategic tasks.
 </li>
 <li>
 Delivery of strategic transformation projects with multiple stakeholders, i.e. transformation, business units, IT, and other partners, to ensure the execution of high-impact transformation initiatives, with goals to enhance efficiency, increase automation and improve customer experience.
 </li>
 <li>
 Collaborate with transformation, business and IT to deliver strategic new workflow systems and automation for all markets, e.g. Connecto, PAD automation, etc. To manage the change implementation activities including business readiness assessment, implementation and post implementation review effectively.
 </li>
 <li>
 Support reengineering of processes, where process is one of the many parts of the change, and provide SME input on process design, by considering efficiency, risk, and cost.
 </li>
 <li>
 Conducted E2E process reviews, performing audit checks to ensure process requirements are addressed.
 </li>
 <li>
 The purpose of this role is to support the management of Wholesale Servicing Operations, Tracking key performance indicators timely and accurate sharing of all MI and reports.
 
 
 </li>
 </ul>
 Who will be responsible for the below:
 
 
 <ul>
 <li>
 Assist in Analyzing business performance, information, and track implementation of key strategic initiatives, i.e. Connecto deployment, Pulse, others.
 </li>
 <li>
 Support in outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service
 </li>
 <li>
 Ensure delivery of high-quality service within Service Level Agreements to predetermined critical timescales, in collaboration with other colleagues across WSO globally.
 </li>
 <li>
 Provide effective business management to head of Wholesale servicing Operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
 </li>
 <li>
 Ensure strict adherence to internal guidelines and compliance aspects.
 </li>
 <li>
 Need-based escalation of decisions and ensure proper follow-up of the same
 </li>
 <li>
 Analyses and interprets data relating to learning retention.
 </li>
 <li>
 Create an inclusive, fair, and transparent environment which engages and energizes everyone in team. Help the team achieve their full potential by actively encouraging continuous learning.
 </li>
 <li>
 Nurture talent and connect team to opportunities, people and resources that support them for both current and future roles.
 </li>
 <li>
 Lead and support on ad hoc projects, including strategic reviews, to improve quality of strategic planning as required.
 </li>
 <li>
 Participate in business planning activities which may include financial, technological and resource planning.
 </li>
 <li>
 Managing Teams with direct responsibility for recruitment, project allocation and talent development. Inspire, motivate, and drive the team.
 </li>
 <li>
 Ensure that all staff have SELF training plans/development plans and are being monitored. Keep aware of industry changes and opinions.
 </li>
 <li>
 Identifying potential risks and raising with the appropriate party
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 What you will need to succeed in the role:
 
 
 
 
 <ul>
 <li>
 +8 Years of experience
 </li>
 <li>
 Excellent stakeholder management and communication skills
 </li>
 <li>
 Experience of working with Global and Regional teams
 </li>
 <li>
 Experience in resolving conflicts and negotiation
 </li>
 <li>
 Strong analytical and problem solving skills
 </li>
 <li>
 A resilient, self-starter capable of driving performance.
 </li>
 <li>
 Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels
 </li>
 <li>
 Proven experience in communicating and implementing overall strategic goals.
 </li>
 <li>
 Ability to maintain control, direction and motivation in an ever-changing environment.
 </li>
 <li>
 Proven process re-engineering and production management skills.
 </li>
 <li>
 Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
 </li>
 <li>
 Ability to analyze and interpret data to produce timely and accurate MI.
 </li>
 <li>
 Proven track of record on successful transformation projects
 </li>
 <li>
 Ability to manage Ad hoc transformation programs.
 
 
 </li>
 </ul>
 
 
 What additional skills will be good to have?
 
 
 
 
 <ul>
 <li>
 Strong decision-making ability in application of rules and regulations laid down in standard procedures
 </li>
 <li>
 Work independently and demonstrate ways to improve customer service and exhibit ownership of business.
 </li>
 <li>
 Acquire and update knowledge on procedures related to relevant processes.
 </li>
 <li>
 Assist line manager/supervisor in driving organizational initiatives.
 </li>
 <li>
 Be able to learn fast and be able to understand and interpret numeric data in business reports.
 </li>
 <li>
 Be able to priorities in a multi-tasking dynamic environment with changing need.
 </li>
 <li>
 Ability to take complete ownership and facilitate end to end customer journey.
 
 
 </li>
 </ul>
 
 
 Link to Candidate User Guide:
 
 
 
 
 
 You&rsquo;ll achieve more at HSBC
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Services***
 </li>
 </ul>
</div>

Regional Business support, Wholesale Servicing Operations, CIB Banking Client Services.

Explore 1032+ Analyst it digital workplace services in Cairo this October. Find roles across top companies and apply now to boost your career.

1032 analyst it digital workplace services jobs IN Cairo

Analyst, IT Digital Workplace Services

IT Analyst | IKEA | Cairo Festival City

Senior System Engineer -Digital Platforms

IT Analyst | IKEA | Cairo Festival City

Specialist - Data Analyst

Software Business Analyst - Octopus by Robusta

Regional Business support, Wholesale Servicing Operations, CIB Banking Client Services.