client advisor Jobs in Abu Dhabi United Arab Emirates

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analyst - kyc & onboarding - personal banking (emiratized role) Jobs in Abu Dhabi United Arab Emirates

analyst - kyc & onboarding - personal banking (emiratized role)

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analyst kyc onboarding personal banking emiratized role

First Abu Dhabi Bank (FAB)

<div>
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 
 
 Perform duties as required in the relevant bank policies and KYC department SOPs covering KYC review process.
 
 
 
 
 The candidate will perform independent reviews and approve KYC files at the time of client on-boarding, Trigger base &amp; KYC periodic reviews.
 
 
 
 
 The candidate will ensure that the KYC files are complete in terms of required KYC information / documentation in accordance with bank&rsquo;s policies / procedures and local regulatory expectations of the UAE Central Bank, insuring AML / CTF / Sanctions risks associated with the clients are appropriately identified, assessed and mitigated before a decision is taken to on board or retain bank clients and the Group CDD standards are adhered and enforced.
 
 
 
 
 Review/Assess/approve all cases where applicable.
 
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 Handle the day to day KYC maker activity of reviewing KYC files and performing all required checks and controls to ensure completeness and readiness of the file for final review and approval
 
 
 
 <ul>
 <li>
 Conduct end to end KYC Due Diligence, for New to bank onboarding, trigger events or periodic reviews
 </li>
 <li>
 Verify account opening forms have been completed adequately and have been verified
 </li>
 <li>
 Conduct &amp; review name screening, due diligence and adverse media matches where applicable
 </li>
 <li>
 Review AML and Sanctions Questionnaires, if applicable
 </li>
 <li>
 Conduct &amp; review the appropriateness and completion of the Customer Risk Assessment where applicable
 </li>
 <li>
 Ensure appropriate checks and controls within the team to ensure files are processed correctly
 </li>
 <li>
 Manage the book of work to ensure all High Risk Entity files are completed timely
 </li>
 <li>
 Escalation of Name screening hits to appropriate advisory teams within compliance and Fraud
 </li>
 <li>
 Ensure compliance with UAE Central Bank regulations and FAB bank policies/ procedures related to CDD, AML/CTF, PEP &amp; Sanctions
 </li>
 <li>
 Ensure CDD information/documentation is complete in line with bank policies / procedures &amp; local regulatory requirements
 </li>
 <li>
 Follow GCDD, departmental SOPs &amp; relevant checklist &amp; process notes
 </li>
 <li>
 Ensure adherence to all internal policies / procedures and external regulatory requirements at all times
 </li>
 <li>
 On need basis support AVP, VP KYC &amp; onboarding to discuss process related issues/challenges and take necessary action where applicable
 </li>
 <li>
 Support the unit in appropriate need base trainings to Offshore team and business segments where appropriate
 </li>
 <li>
 Prioritization &ndash; maintain the discipline in partnership with the local business. Communicate consistency to internal and external stakeholders to ensure that the KYC cases are accepted through the approved channels and expectations are managed appropriately
 </li>
 <li>
 Follow defined RCSA and identify KRIs (wherever applicable)
 </li>
 <li>
 Perform independent analysis, review and approve cases where applicable
 </li>
 <li>
 Perform independent end to end review/analysis and approval for all GPB cases onboarding, TB and PR
 </li>
 </ul>
 
 
 
 
 
 
 Relationship Management
 
 
 
 
 <ul>
 <li>
 Develop and manage positive working relationships with all stakeholders across business lines and supporting functions
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders.
 </li>
 <li>
 Efficient coordination with key stakeholders to get the job done in timely manner.
 </li>
 </ul>
 
 
 
 
 
 
 MI Reporting
 
 
 
 
 <ul>
 <li>
 Ensure all departmental trackers are timely maintained.
 </li>
 <li>
 Preparation of KYC reviews/process related presentations and dashboards on ad-hoc basis.
 </li>
 <li>
 Interact with stakeholders and help the KYC teams achieve KPI&rsquo;s.
 </li>
 </ul>
 
 
 
 
 
 
 Generic
 
 
 
 
 <ul>
 <li>
 Manage ADHOC &amp; administrative activities as deemed appropriate and assigned by line managers.
 </li>
 <li>
 Develop and manage positive working relationships with all stakeholders across business lines and supporting functions including HO KYC, Business (RMs),
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders.
 </li>
 <li>
 Efficient coordination with key stakeholders to get the job done in timely manner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Management, Banking, Finance, preferably with certification in Compliance, KYC/AML/CFT, Financial Crime or Risk Management
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 
 
 <ul>
 <li>
 Minimum of 1-2 years of experience in a reputed Bank
 </li>
 <li>
 At least 1 year technical experience across various aspects of Regulatory and Financial Crime Compliance (e.g. local and international requirements, FATCA, CRS, GDPR, AML, KYC, etc.)
 </li>
 <li>
 Internal Audit experience and Compliance Assurance background would be considered an asset.
 </li>
 <li>
 Pro-active and business oriented with proven ability to prioritize, manage conflicting demands and ability to assess.
 </li>
 </ul>
</div>

Analyst - KYC & Onboarding - Personal Banking (Emiratized role)

First Abu Dhabi Bank

<div>Company Description 
Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry. 
Job Description 
JOB PURPOSE:
Perform duties as required in the relevant bank policies and KYC department SOPs covering KYC review process.
The candidate will perform independent reviews and approve KYC files at the time of client on-boarding, Trigger base &amp; KYC periodic reviews.
The candidate will ensure that the KYC files are complete in terms of required KYC information / documentation in accordance with bank&rsquo;s policies / procedures and local regulatory expectations of the UAE Central Bank, insuring AML / CTF / Sanctions risks associated with the clients are appropriately identified, assessed and mitigated before a decision is taken to on board or retain bank clients and the Group CDD standards are adhered and enforced.
Review/Assess/approve all cases where applicable. 
KEY ACCOUNTABILITIES: KEY ACCOUNTABILITIES:
Handle the day to day KYC maker activity of reviewing KYC files and performing all required checks and controls to ensure completeness and readiness of the file for final review and approval<ul><li>
Conduct end to end KYC Due Diligence, for New to bank onboarding, trigger events or periodic reviews</li><li>
Verify account opening forms have been completed adequately and have been verified</li><li>
Conduct &amp; review name screening, due diligence and adverse media matches where applicable</li><li>
Review AML and Sanctions Questionnaires, if applicable</li><li>
Conduct &amp; review the appropriateness and completion of the Customer Risk Assessment where applicable</li><li>
Ensure appropriate checks and controls within the team to ensure files are processed correctly</li><li>
Manage the book of work to ensure all High Risk Entity files are completed timely</li><li>
Escalation of Name screening hits to appropriate advisory teams within compliance and Fraud</li><li>
Ensure compliance with UAE Central Bank regulations and FAB bank policies/ procedures related to CDD, AML/CTF, PEP &amp; Sanctions</li><li>
Ensure CDD information/documentation is complete in line with bank policies / procedures &amp; local regulatory requirements</li><li>
Follow GCDD, departmental SOPs &amp; relevant checklist &amp; process notes</li><li>
Ensure adherence to all internal policies / procedures and external regulatory requirements at all times</li><li>
On need basis support AVP, VP KYC &amp; onboarding to discuss process related issues/challenges and take necessary action where applicable</li><li>
Support the unit in appropriate need base trainings to Offshore team and business segments where appropriate</li><li>
Prioritization &ndash; maintain the discipline in partnership with the local business. Communicate consistency to internal and external stakeholders to ensure that the KYC cases are accepted through the approved channels and expectations are managed appropriately</li><li>
Follow defined RCSA and identify KRIs (wherever applicable)</li><li>
Perform independent analysis, review and approve cases where applicable</li><li>
Perform independent end to end review/analysis and approval for all GPB cases onboarding, TB and PR</li></ul> 
Relationship Management<ul><li>
Develop and manage positive working relationships with all stakeholders across business lines and supporting functions</li><li>
Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.</li><li>
Resolve conflicts and provide effective solutions to the stakeholders.</li><li>
Efficient coordination with key stakeholders to get the job done in timely manner.</li></ul> 
MI Reporting<ul><li>
Ensure all departmental trackers are timely maintained.</li><li>
Preparation of KYC reviews/process related presentations and dashboards on ad-hoc basis.</li><li>
Interact with stakeholders and help the KYC teams achieve KPI&rsquo;s.</li></ul> 
Generic<ul><li>
Manage ADHOC &amp; administrative activities as deemed appropriate and assigned by line managers.</li><li>
Develop and manage positive working relationships with all stakeholders across business lines and supporting functions including HO KYC, Business (RMs),</li><li>
Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.</li><li>
Resolve conflicts and provide effective solutions to the stakeholders.</li><li>
Efficient coordination with key stakeholders to get the job done in timely manner</li></ul> 
Qualifications 
Minimum Qualification<ul><li>
Bachelor&rsquo;s degree or higher in Management, Banking, Finance, preferably with certification in Compliance, KYC/AML/CFT, Financial Crime or Risk Management</li></ul>
Minimum Experience<ul><li>
Minimum of 1-2 years of experience in a reputed Bank</li><li>
At least 1 year technical experience across various aspects of Regulatory and Financial Crime Compliance (e.g. local and international requirements, FATCA, CRS, GDPR, AML, KYC, etc.)</li><li>
Internal Audit experience and Compliance Assurance background would be considered an asset.</li><li>
Pro-active and business oriented with proven ability to prioritize, manage conflicting demands and ability to assess.</li></ul></div>

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together. 
Job Description 
In alignment with UAE and international Anti-Money Laundering (AML) regulations, First Abu Dhabi Bank (FAB) is required to conduct Know-Your-Client (KYC) reviews for all new clients and perform periodic reviews for existing ones.
The AVP &ndash; International will lead and manage the newly established Asia KYC Outsourcing Hub based in the UAE, covering jurisdictions including Singapore, Labuan, Hong Kong, and China. This centralized team will be responsible for executing the &ldquo;Maker/Analyst&rdquo; and &ldquo;Checker&rdquo; functions for onboarding Corporate, FI, and NBFI clients, across new onboarding, trigger events, and periodic reviews.
The AVP will ensure that all documentary evidence complies with internal policy standards and regulatory expectations, while enforcing adherence to Group KYC guidelines across the four jurisdictions. This role is pivotal in maintaining consistency, quality, and governance in client onboarding processes, and supports FAB&rsquo;s broader Target Operating Model and outsourcing strategy.
KYC Operations Management<ul><li><ul><li>
Oversee end-to-end execution of KYC onboarding, trigger event reviews, and periodic reviews, ensuring adherence to Group KYC standards and jurisdictional regulatory requirements.</li><li>
Lead and manage the KYC Outsourcing Hub for Asia and UAE, ensuring compliance with local and international standards.</li><li>
Supervise centralized &ldquo;Maker/Analyst&rdquo; and &ldquo;Checker&rdquo; functions, ensuring quality, accuracy, and timely delivery.</li><li>
Monitor workload distribution across local and offshore teams for optimal resource utilization.</li><li>
Collaborate with regional teams to align with global KYC policies and procedures.</li><li>
Provide expert guidance on KYC requirements specific to Asian markets, including regulatory updates and best practices.</li><li>
Conduct regular reviews and audits to identify process improvements and implement corrective actions.</li><li><ul><li>
Build and maintain strong relationships with key stakeholders, including regulators, clients, and internal teams.</li><li>
Leadership &amp; Strategic Oversight</li></ul></li><li><ul><li>
Establish and lead the UAE-based KYC Outsourcing Hub in line with FAB&rsquo;s Target Operating Model (TOM) and outsourcing strategy.</li><li>
Define and implement the operational framework for onboarding Corporate, FI, and NBFI clients across Asia.</li><li>
Drive continuous improvement and innovation in KYC processes through automation and best practices.</li><li>
Risk &amp; Compliance Governance</li></ul></li><li><ul><li>
Ensure all onboarding activities comply with FAB jurisdictional regulations and international AML/CFT standards.</li><li>
Identify and mitigate risks related to client due diligence, documentation gaps, and regulatory breaches.</li><li>
Act as the first line of defense (FLOD) for KYC governance, ensuring robust controls and audit readiness.</li><li>
Stakeholder Engagement</li></ul></li><li><ul><li>
Serve as the primary liaison between the KYC Hub and key stakeholders including Relationship Managers, Compliance, Legal, and Operations.</li><li>
Facilitate cross-functional collaboration to resolve onboarding issues and enhance client experience.</li><li>
Represent the KYC Hub in governance forums and strategic planning sessions.</li><li>
People Management &amp; Development</li></ul></li><li><ul><li>
Build and mentor a high-performing team, fostering a culture of accountability, collaboration, and continuous learning.</li><li>
Conduct regular performance reviews, provide coaching, and support career development plans.</li><li>
Promote knowledge sharing and cross-training to build resilience and flexibility within the team.</li><li>
Act as a role model to direct and indirect reports to drive adherence to organisational values and ethics and foster a value driven culture within the bank.</li><li>
Reporting &amp; MI</li></ul></li><li><ul><li>
Oversee the preparation and delivery of Management Information (MI) reports on onboarding volumes, turnaround times (TATs), and quality metrics.</li><li>
Track key performance indicators (KPIs) and service level agreements (SLAs), initiating corrective actions where needed.</li><li>
Provide insights and recommendations to senior management for strategic decision-making.</li><li>
Technology &amp; Process Enhancement</li></ul></li><li><ul><li>
Collaborate with IT and transformation teams to enhance KYC systems (e.g., FeneX) and workflows.</li><li>
Support the implementation of digital tools and automation to streamline onboarding and reduce manual effort.</li><li>
Ensure system configurations and data capture align with regulatory and business requirements.</li></ul></li></ul></li></ul> 

Additional Information 
Minimum Qualification<ul><li>
Bachelor&rsquo;s degree or higher in management, banking, finance, preferably with certification in compliance, KYC/AML/CFT, financial crime or risk management</li></ul>
Minimum Experience<ul><li>
Minimum of 7 years of experience in KYC, compliance, or a related field, with a focus on Asia.</li><li>
In-depth knowledge of KYC regulations and requirements in Asian markets.</li><li>
Strong leadership and management skills, with the ability to lead a diverse team.</li><li>
Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.</li><li>
Proven track record of successfully managing KYC processes and projects in Asia.</li></ul>
Ability to work in a fast-paced and dynamic environment, with a strong attention to detail.</div>

AVP-International- KYC Outsourcing Hub (Emiratized Role)

DICETEK LLC

<div>The Business Analyst / Tester will be responsible for gathering the requirements and ensuring quality assurance during the implementation of Billing and Pricing system in the Bank. The BA/Tester works as part of the delivery team to document the detailed requirements using user journeys and user stories by engaging with business SMEs, developers and the product owner. The BA/ Tester is also responsible for developing User Acceptance Test (UAT) strategy and creating test scenarios and test cases based on business requirements and user Journeys and user stories. This role also demands the execution of the test cases and communicating the test results to internal and external stakeholders and to maintain direct relationships with SMEs and project teams. 
QUALIFICATIONS &amp; EXPERIENCE:
&#61607;Minimum 8+ years of overall experience with a minimum of 3 years in implementing Billing and Pricing solutions in Banks / Financial Institutions
&#61607;Must have experience in documenting user journeys and user stories.
&#61607;Must have in-depth knowledge of Transaction Banking products and channels.
&#61607;Must have experience of testing end-to-end Billing and Pricing Solutions and hands-on experience in Oracle Revenue Management and Billing system or SunTec Xelerate.
&#61607;Experience in working on corporate banking channels would be an added advantage
&#61607;Experience in working on Payment Hub implementation projects will be an added advantage.
&#61607;Experience with previous project deliveries for cash channels &ndash; Corporate Internet banking portals, LMS, DDS, WPS, Swift, UX UAE etc. will be an added advantage.</div>

Business Analyst / Tester

Wio Bank

<div>
 
 About Wio
 
 
 
 WIO is the UAE&rsquo;s first fully digital bank, built to empower business owners and individuals with a smarter, more seamless banking experience. Through cutting-edge technology, embedded finance, and customer-first design, Wio delivers flexible digital banking solutions that support growth and innovation.
 
 
 
 Role Overview
 
 
 
 The Business Development Manager will be responsible for originating, structuring, and growing the bank&rsquo;s supply chain finance and lending portfolio. This role focuses on winning new-to-bank clients, creating tailored working capital solutions, and driving adoption of Wio&rsquo;s digital lending products. The ideal candidate will combine deep knowledge in trade, supply chain finance, digital lending products with strong business development skills to expand Wio&rsquo;s footprint in the SME and corporate banking space.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute business acquisition strategies to generate *new-to-bank* lending business focused on supply chain finance.
 </li>
 <li>
 Identify, engage, and build relationships with Corporates, SMEs, and ecosystem partners, including anchor clients, distributors, fintechs, and marketplaces.
 </li>
 <li>
 Structure and present supply chain finance solutions (receivables financing, payables financing, invoice discounting, etc.) tailored to client needs.
 </li>
 <li>
 Collaborate with product, credit, and risk teams to ensure smooth onboarding and credit approval processes.
 </li>
 <li>
 Drive deal origination, pipeline management, and conversion to help the bank achieve portfolio growth targets.
 </li>
 <li>
 Promote digital lending capabilities by educating clients on Wio&rsquo;s platform-based working capital solutions.
 </li>
 <li>
 Monitor market trends, competition activity, and client needs to recommend new product features and partnerships in the supply chain finance space.
 </li>
 <li>
 Ensure compliance with internal policies, credit risk frameworks, and regulatory requirements.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business, Economics, or related field; MBA or professional certification (CFA, ACT, etc.) preferred.
 </li>
 <li>
 6+ years of experience in supply chain finance, trade finance, or business banking within financial services.
 </li>
 <li>
 Proven expertise in originating and closing lending deals, particularly with *new-to-bank* clients.
 </li>
 <li>
 Strong knowledge of supply chain finance structures, working capital solutions, and risk assessment.
 </li>
 <li>
 Demonstrated ability to establish and grow networks with corporates, SMEs, and intermediaries.
 </li>
 <li>
 Excellent negotiation, presentation, and relationship management skills.
 </li>
 <li>
 Digital-first mindset with comfort working in an agile, innovative, and technology-driven environment.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Opportunity to shape the future of business banking in one of the region&rsquo;s most innovative financial institutions.
 </li>
 <li>
 Collaborative, digital-first culture with a focus on customers, innovation, and growth.
 </li>
 <li>
 Competitive compensation package with performance-based incentives.
 </li>
 <li>
 Continuous professional development and career growth opportunities.
 </li>
 </ul>
</div>

Business Development Manager

bankfab

<div><ul><div>Full-time</div><div></div><div>
Sub Division: Commercial Banking</div><div>
Division: Personal, Wealth &amp; Business Banking</div></ul><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div><div>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</div></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
Key Accountabilities:<ul><li>
Credit analysis, anlaysing audited financials and preparation of Credit Proposals.</li><li>
Onboarding and monitoring support for acquisition and management of Discretionary Lending customer portfolio for assigned Relationship Managers.</li><li>
Maintain accuracy on financial spreading and quality analysis and turnaround credit proposals within benchmarked timeframes.</li><li>
Follow-up on origination and execution of customer transactions.</li><li>
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li>
Demonstrate compliance to organisation&rsquo;s values and ethics at all times to support the establishment of a value drive culture within the bank.</li><li>
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li><li>
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.</li></ul>
Job Context:<ul><li>
Assist the Relationship Managers with miscellaneous administration of the client portfolio ensuring all documentation and customer files are maintained in accordance with bank&rsquo;s policies and procedures.</li><li>
Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments and preparation/recommendation of detailed credit submissions, including identification of key risks and mitigants.</li><li>
Be highly alert to cross-sell opportunities identified by accessing clients&rsquo; needs in order to develop strong relation with the customer and refer to appropriate specialists (Trade Finance, Cash Management and Treasury) for selling different products to the customer.</li><li>
Provide excellent client service by attending to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.</li><li>
Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolios.</li><li>
Greet and orient the clients in products and services of the bank.</li><li>
Execute relevant financial transactions for clients in line with service quality standards and bank policies and procedures.</li><li>
Ability to identify an acceptable level of lending risk, in line with bank&rsquo;s risk appetite statement, and to maximize profit from that transaction.</li><li>
Accountable for maintaining high data quality standards by ensuring information captured in the Bank&rsquo;s systems and documentation are correct and maintained in a timely manner.</li><li>
Understand access channels (i.e. Corporate Internet Banking, Phone Banking, etc) to proactively educate clients on access options.</li><li>
Collaborate with peers in the bank to ensure effective support and service delivery.</li><li>
Provide support and information to accomplish individual and team sales goals.</li><li>
Generate internal and external reports for checks on prospect and existing customers.</li><li>
Perform any other business task requested by the line manager.</li></ul>
Frameworks, Boundaries &amp; Decision-Making Authority:<ul><li>
Propose and recommend decisions as per the approved authorization matrix.</li><li>
Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li></ul>
#LI-MM2</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
Minimum Qualification<ul><li>
Bachelor&rsquo;s Degree in Business Administration, Finance, Banking or a related major field of study is preferred</li></ul>
Minimum Experience<ul><li>
5 years&rsquo; relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.</li><li>
Experience with Trade Working Capital</li><li>
Credit proposals.</li></ul></div></div></div></div></div>

Manager- Commercial Banking - Emiratized Role

<div>Job Description: L2 Support Engineer &ndash; Banking Application
Job Title: Application Support Engineer-L2
Location: [Abu Dhabi]
Experience: 6&ndash;9 years of experience in Java application support or development.
Job Overview:
The L2 Support Engineer will provide second-level technical support for bank&rsquo;s IT systems, applications, and infrastructure. This role serves as an escalation point for issues unresolved by L1 support, ensuring minimal disruption to banking operations, customer-facing services, and internal processes. The L2 Support Engineer will troubleshoot complex technical issues, collaborate with L3 engineers and vendors when needed, and maintain a high standard of service in a fast-paced, regulated environment.
Key Responsibilities:
1. Incident Resolution:<ul><li>Handle escalated tickets from L1 support related to banking applications, systems, and hardware. Handle L2 tickets assigned in BMC Remedy.</li><li>Diagnose and resolve technical issues involving core banking systems (e.g., transaction processing, account management), online banking and onboarding platforms.</li><li>Perform root cause analysis (RCA) for recurring issues and implement preventive measures.</li><li>Ensure quick turnaround on incident resolution and timely communication to stakeholders as per SLA.</li></ul>
2. Production deployment<ul><li>Participate in incident management, change management, and release deployment activities in a production environment.</li></ul>
3. System Maintenance:<ul><li>Monitor and maintain banking IT infrastructure, including servers, databases, and networks, to ensure uptime and performance.</li><li>Manage updates, patches, and configurations for banking software and tools.</li></ul>
4. Customer and Employee Support:<ul><li>Provide advanced technical assistance to bank employees and resolve issues impacting customer-facing services (e.g., mobile banking apps, teller systems).</li><li>Communicate effectively with stakeholders, offering clear updates on issue resolution timelines and workarounds.</li><li>Participate in 24x7 on-call rotation and weekend support as required.</li></ul>
5. Collaboration and Escalation:<ul><li>Work closely with L3 support, development teams, and third-party vendors to resolve critical incidents outside L2 scope.</li><li>Document and escalate unresolved issues with detailed analysis to higher support tiers or external partners.</li></ul>
6. Compliance and Security:<ul><li>Ensure all support activities comply with banking regulations and internal security policies.</li><li>Assist in troubleshooting security incidents, such as unauthorized access or system vulnerabilities, in coordination with the cybersecurity team.</li></ul>
7. Reporting and Documentation:<ul><li>Maintain accurate records of incidents, resolutions, and system changes in the IT service management (ITSM) tool (Jira).</li><li>Generate daily/weekly reports on system performance, incident trends, and resolution metrics for management review.</li></ul>
8. Process Improvement:<ul><li>Identify opportunities to enhance support processes, reduce ticket resolution time, and improve system reliability.</li><li>Contribute to the development of knowledge base articles and training materials for L1 support teams.</li><li>Analyze logs and exceptions to identify root causes.</li><li>Write RCA for production issue.</li><li>Collaborate with development, QA, and infrastructure teams for issue resolution and deployments.</li></ul>
Education Qualifications:
1. Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience:
<ul><li>Prior experience in banking or financial services environment is highly preferred.</li><li>Technical Skills:</li></ul>
Proficiency in troubleshooting Windows/Linux operating systems, ORACLE, SQL databases, and network protocols (TCP/IP, DNS, VPN).
2. Experience with ITSM tools (e.g., Remedy, ServiceNow) and monitoring tools (e.g., Dynatrace, Splunk).
3. Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
4. Soft Skills:<ul><li>Strong problem-solving and analytical skills.</li><li>Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.</li><li>Ability to work under pressure and manage multiple priorities in a time-sensitive environment.</li></ul>
5. Proactive approach to identifying and resolving potential system issues before they impact operations.
Certification:
1. Certifications in cloud architecture (AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, etc.)
2. TOGAF, Zachman, or other enterprise architecture certifications.
3. Experience with Agile methodologies (Scrum, Kanban, SAFe).</div>

Production Support Delivery Lead

Explore 908+ Analyst kyc onboarding personal banking emiratized role in Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

908 analyst kyc onboarding personal banking emiratized role jobs IN Abu Dhabi United Arab Emirates

Analyst - KYC & Onboarding - Personal Banking (Emiratized role)

Analyst - KYC & Onboarding - Personal Banking (Emiratized role)

AVP-International- KYC Outsourcing Hub (Emiratized Role)

Business Analyst / Tester

Business Development Manager

Manager- Commercial Banking - Emiratized Role

Production Support Delivery Lead