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aog desk coordinator

Wilhelmsen

<div><div>Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.</div><div></div><div>
Key Responsibilities</div><div></div><div><br>
Customer Relationship</div><ul><li>
Manage administrative and operational matters for the Airfreight department</li><li>
Oversee daily coordination of Aircraft on Ground (AOG) shipments</li><li>
Develop customer relationships and service key accounts per contracts and SOPs</li><li>
Ensure 24/7 responsiveness, courtesy, and efficiency during assigned shifts</li></ul><div></div><div><br>
Documentation &amp; Transportation</div><ul><li>
Process, coordinate, and document all customer requirements</li><li>
Monitor and update AOG shipping movements</li><li>
Perform and coordinate transport management tasks</li></ul><div></div><div><br>
Customs</div><ul><li>
Coordinate with clearance staff to ensure timely delivery of shipments</li></ul><div></div><div><br>
Preferred Qualifications</div><ul><li>
Bachelor&rsquo;s degree in international Logistics or equivalent</li><li>
IATA/DG certification</li><li>
Experience handling Aero parts, especially AOG shipments</li><li>
Excellent spoken and written English</li><li>
Strong decision-making, problem-solving, and time management skills</li><li>
Ability to work under pressure, multitask, and maintain a customer-centric approach</li><li>
Independent, systematic, and adaptable to changing requirements</li><li>
Fit for shift duty (8 or 12-hour shifts; 24/7/365 support including weekends and holidays)</li><li>
Proficient in MS Office and related systems</li><li>
Tech-savvy with high customer orientation</li><li>
Organizationally fit with good moral character</li><li>
Local hiring prioritized</li></ul><div></div><div><br>
What We Offer:</div><ul><li>
Authentic onboarding experience</li><li>
Medical insurance</li><li>
Paid leaves</li><li>
Well-being program</li><li>
Training for personal and professional development</li><li>
Recognition program</li><li>
Diverse and inclusive work environment</li><li>
Remote work flexibility during pandemic</li><li>
Access to modern business tools</li></ul><div></div><div><br>
Application Deadline: March 12, 2026</div><div>
Tel no. +973 17813000</div><br>
<div></div>
#WPS</div>

AOG Desk Coordinator

VHR Global Technical Recruitment

<div>
 <p>
  MCC Controller required to work for a leading VIP aviation company.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is an excellent opportunity based in
  <strong>
   Bahrain
  </strong>
  to join an established
  <strong>
   VIP aviation operator
  </strong>
  , whilst being rewarded with a competitive package and
  <strong>
   company‑provided accommodation
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The successful candidate will work as an
  <strong>
   MCC Controller
  </strong>
  , performing various tasks including:
 </p>
 <ul>
  <li>
   Monitoring aircraft technical status and ensuring continuous airworthiness
  </li>
  <li>
   Managing defects, deferred items, and MEL/CDL control
  </li>
  <li>
   Providing real‑time technical support to flight crews and flying spanners
  </li>
  <li>
   Coordinating AOG events, troubleshooting, and global engineering support
  </li>
  <li>
   Planning and scheduling maintenance activities (line, base, inspections, SB/AD compliance)
  </li>
  <li>
   Liaising with CAMO, MROs, OEMs, and internal engineering teams
  </li>
  <li>
   Ensuring accurate completion of tech logs and maintenance documentation
  </li>
  <li>
   Supporting reliability tracking and defect trend analysis
  </li>
  <li>
   Maintaining regulatory compliance with Bahrain CAA and international standards
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mandatory Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Previous experience in MCC, Maintenance Planning, or Tech Services
  </li>
  <li>
   Strong understanding of aircraft systems and maintenance processes
  </li>
  <li>
   Ability to make confident, time‑critical decisions under pressure
  </li>
  <li>
   Excellent communication and coordination skills
  </li>
  <li>
   Experience supporting AOG events and global operations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desirable Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience in VIP or corporate aviation
  </li>
  <li>
   Exposure to
   <strong>
    Gulfstream, Dassault Falcon, Bombardier Global/Challenger, or Embraer Lineage
   </strong>
   aircraft
  </li>
  <li>
   EASA/GCAA/BCAA licence or equivalent (advantageous but not essential)
  </li>
  <li>
   Experience with AMOS, CAMP, TRAX, or similar systems
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Information
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Start Date:
   </strong>
   ASAP
  </li>
  <li>
   <strong>
    Contract:
   </strong>
   12‑month rolling contract with long‑term continuity expected
  </li>
  <li>
   <strong>
    Accommodation:
   </strong>
   Apartment provided in Bahrain
  </li>
  <li>
   Competitive salary
  </li>
  <li>
   Flights, medical insurance, and other benefits depending on company policy
  </li>
  <li>
   If this opportunity sounds of interest, or if you would like to speak with us about other opportunities, please apply with your latest CV.
  </li>
 </ul>
 <p>
 </p>
</div>


MCC Controller

Wyndham Hotels & Resorts EMEA

<div>
 The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
 <br/>
 <br/>
 <strong>
  Main tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  </li>
  <li>
   Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
  </li>
  <li>
   Be familiar with all the Front Office software required for the Front Office Agent.
  </li>
  <li>
   Ensure that all hotel standards are met when serving the guests and handling information.
  </li>
  <li>
   Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  </li>
  <li>
   Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  </li>
  <li>
   Review Front Office log and Trace File daily.
  </li>
  <li>
   Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  </li>
  <li>
   Be familiar with all in-house groups.
  </li>
  <li>
   Be aware of closed out and restricted dates.
  </li>
  <li>
   Assist Front Desk and Guest Service Manager in performing coordinator duties.
  </li>
  <li>
   Be familiar with hospitality terminology.
  </li>
  <li>
   Have knowledge of emergency procedures and assist as needed.
  </li>
  <li>
   Use proper etiquette at all times when communicating with guests and associates.
  </li>
  <li>
   Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  </li>
  <li>
   Maintain and market promotions and guest programs.
  </li>
  <li>
   Maintain a clean work area.
  </li>
 </ul>
</div>


Front Desk Agent

Wyndham Hotels & Resorts

<div><p>The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.</p><p></p><p><b>
Main tasks</b></p><p></p><ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>Be familiar with all the Front Office software required for the Front Office Agent.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Assist Front Desk and Guest Service Manager in performing coordinator duties.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li></ul>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Effective Communication</p><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Focus</p><h3 class="jobSectionHeader"><b>
Sales Skills</b></h3><p>
Telesales, Upselling Skills</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</p></div></div>

Majid Al Futtaim

<div>
 <p>
  <strong>
   BUSINESS INTRODUCTION
  </strong>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Customer Service Coordinator - Temporary | MAF Properties | Central Region
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Maintain up-to-date knowledge of mall assets, services, layouts, stores, and promotions to ensure smooth Customer Service desk operations.
  </li>
  <li>
   Ensure efficient daily operations of the Customer Service Information Desk in line with established policies, procedures, and management guidance.
  </li>
  <li>
   Deliver exceptional customer service by assisting with inquiries, directions, promotions, calls, and assigned mall services while maintaining a professional, courteous attitude.
  </li>
  <li>
   Handle and resolve customer complaints across all channels professionally within SLA, escalating issues when required.
  </li>
  <li>
   Coordinate closely with tenants, retailers, and internal departments (security, maintenance, etc.) to ensure smooth operations and issue resolution.
  </li>
  <li>
   Manage customer services and programs such as gift cards, loyalty programs, valet, stroller/wheelchair rentals, gift wrapping, lost &amp; found, and other mall services.
  </li>
  <li>
   Ensure accurate inventory control, proper payment handling, compliance with finance procedures, and reporting of discrepancies or shortages.
  </li>
  <li>
   Uphold company image, grooming standards, code of conduct, and values; support marketing events, maintain mall appearance, tenant relations, directories, and provide required reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in any field is required
  </li>
  <li>
   Minimum of 2+ years&rsquo; experience in the Customer Service field.
  </li>
  <li>
   Experience should be within a reputed shopping centre or luxury hotel environment.
  </li>
  <li>
   Experience may be gained within the GCC or internationally.
  </li>
  <li>
   Strong customer-facing experience in a premium service environment is preferred.
  </li>
  <li>
   For internal MAF Candidates, 1+ years&rsquo; work experience in current position
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Coordinator - Temporary

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.
  </li>
  <li>
   Ensure that front desk staff adhere to hotel policies, procedures, and service standards.
  </li>
  <li>
   Monitor the daily performance of the front desk to ensure efficient and courteous guest service.
  </li>
  <li>
   Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
  </li>
  <li>
   Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.
  </li>
  <li>
   Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.
  </li>
  <li>
   Assist in training, coaching, and mentoring front desk staff to maintain high service standards.
  </li>
  <li>
   Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.
  </li>
  <li>
   Provide continuous feedback to staff and assist with performance evaluations.
  </li>
  <li>
   Assist with managing room inventory and ensuring accurate room status updates in the property management system.
  </li>
  <li>
   Help prepare shift reports, financial summaries, and other documentation as needed.
  </li>
  <li>
   Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.
  </li>
  <li>
   Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.
  </li>
  <li>
   Communicate important guest information to relevant departments, including special requests, preferences, and complaints.
  </li>
  <li>
   Attend regular meetings and participate in cross-departmental coordination efforts.
  </li>
  <li>
   Ensure the accurate processing of cash, credit card, and other payment transactions.
  </li>
  <li>
   Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.
  </li>
  <li>
   Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.
  </li>
  <li>
   Ensure compliance with hotel safety, security, and emergency procedures.
   <br/>
   <br/>
  </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 <br/>
 <br/>
 <strong>
  KEY COMPETENCIES
  <br/>
  <br/>
 </strong>
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 <br/>
 <br/>
 <ul>
  <li>
   Team management skills.
  </li>
  <li>
   Excellent guest service delivery.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Problem-solving and conflict-resolution abilities.
  </li>
  <li>
   Good organizational and time-management skills.
  </li>
  <li>
   Accountability.
  </li>
  <li>
   Flexibility.
  </li>
  <li>
   Positive can-do attitude.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BACKGROUND
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.
  </li>
  <li>
   Proficiency in Opera Cloud
  </li>
  <li>
   Arabic speaker preferred
  </li>
 </ul>
</div>


Front Office Supervisor

Orta Anadolu

<p>The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul><p><b>Requirements:</b></p><ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul><p>Experience:</p><ul><li>Front Desk Supervisor: 3 years (Required)</li></ul><p>Location:</p><ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

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