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application support engineer ( hardware & software )

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it support engineer (infrastructure & operations)

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security software engineer

application support engineer hardware software

Klystron Global

Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul>Job Type: Full-timePay: RO300.000 - RO400.000 per month

Application Support Engineer ( Hardware & Software )

Klystron Global LLC

Job SummaryApplication Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul>Job Requirements<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul>Job Types: Full-time, PermanentPay: RO300.000 - RO500.000 per monthApplication Question(s):<ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

Technowave International LLC

Job ProfileWe are seeking a skilled technician with solid experience in RFID and barcode printer setup , Biometric Attendance, Q management, Inventory management and Sensormatic (EAS) security system installation and configuration Role. The ideal candidate should have good knowledge of installing software applications, including printer drivers and related printing tools. This role involves field installations, technical support, and ensuring smooth system performance for clients.Key Responsibilities&middot; Install, configure, and maintain RFID and barcode printers (Zebra, Sato, Honeywell, etc.).&middot; Set up RFID encoding parameters and troubleshoot printing/connection issues.&middot; Installation and configuration of Sensormatic EAS systems including gates, sensors, and deactivators.&middot; Hardware physical installation and mounting, system testing, and performance tuning.&middot; Install software applications related to printers, EAS and RFID Devises.&middot; Diagnose and resolve hardware, software, and connectivity problems.&middot; Provide on-site and remote technical support to customers.&middot; Maintain accurate documentation for installations and service activities.Qualifications&middot; 5 years of hands-on experience with RFID printers and Sensor Matic EAS installations and configuration.&middot; Good knowledge of software installation (drivers, printing applications, utility tools, firmware&rsquo;s of sensormatic EAS).&middot; Understanding of electronics, and networking (IP configuration, LAN/Wi-Fi).&middot; Ability to read and follow technical diagrams and manuals.&middot; Strong troubleshooting, communication, and customer service skills.&middot; Willingness to travel to client sites.Preferred Skills&middot; Experience with additional EAS brands (Checkpoint).&middot; Knowledge of RFID tagging standards (UHF/HF, EPC).&middot; Experience in field service or technical support roles.Job Type: Full-timePay: From RO350.000 per monthApplication Question(s):<ul><li>Do you have hands-on experience in installing, configuring, and troubleshooting RFID systems, Barcode Printers, and Sensor Matic (EAS) systems?</li><li>How many years of relevant experience do you have in RFID systems, Barcode Printers, and Sensormatic (EAS) systems?</li></ul>License/Certification:<ul><li>Muscat (Oman) Driving License (Required)</li></ul>Location:<ul><li>Muscat (Required)</li></ul>

RFID and Barcode Printers & Sensor Matic Engineer

Trifork

<div><div>At Trifork, Oman, we are looking for a DevOps &amp; Support Engineer who would like to join our team!</div>
<div>Full-time &middot; Muscat, Oman</div>
<div></div><div><div><div><div><h3 class="jobSectionHeader">Your Role</h3>

As a DevOps &amp; Support Engineer, you&rsquo;ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork&rsquo;s deployed solutions in Oman. You&rsquo;ll ensure that our systems run smoothly &mdash; deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.

This is a hands-on role that combines technical expertise with customer focus. You&rsquo;ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.
</div></div>
</div></div><div><div><div><div><h3 class="jobSectionHeader">Your Responsibilities</h3>

System Maintenance &amp; Monitoring
<ul>
<li>Ensure continuous uptime and performance of production systems.</li>
<li>
Monitor health, resource usage, and performance metrics.</li>
<li>
Respond promptly to alerts and incidents to minimize downtime.</li>
</ul>
Deployment &amp; Updates
<ul>
<li>Plan, test, and deploy system updates, patches, and configurations.</li>
<li>
Ensure smooth, low-disruption deployments.</li>
</ul>
Troubleshooting &amp; Support
<ul>
<li>Diagnose and resolve system, hardware, and software issues.</li>
<li>
Provide technical support to internal teams and customers, escalating when required.</li>
</ul>
Security &amp; Compliance
<ul>
<li>Apply and monitor security best practices and vulnerability patches.</li>
<li>
Ensure compliance with internal and external security standards.</li>
</ul>
Documentation
<ul>
<li>Maintain detailed configuration, update, and incident records.</li>
<li>
Create and update operational runbooks and procedures.</li>
</ul>
Backup &amp; Recovery
<ul>
<li>Perform and verify regular system backups.</li>
<li>
Maintain and execute disaster recovery procedures.</li>
</ul>
Customer Interaction
<ul>
<li>Engage daily with customers at their premises.</li>
<li>
Provide status updates and support SLA review meetings.</li>
</ul>
</div></div></div></div><div><div><div><div><h3 class="jobSectionHeader">Key Results You&rsquo;ll Drive</h3>
<ul>
<li>System uptime: Maintain 99.9%+ availability.</li>
<li>
Performance: Optimize resource utilization and responsiveness.</li>
<li>
Timely updates: Keep all systems patched and secure.</li>
<li>
Incident response: Resolve priority incidents within defined SLAs.</li>
<li>
Security: Pass all audits and maintain hardened environments.</li>
<li>
Documentation: Keep 100% of system documentation up to date.</li>
</ul>
</div></div></div></div><div><div><div><div><h3 class="jobSectionHeader">What You Bring</h3>
<ul>
<li>Bachelor&rsquo;s degree in Computer Science or equivalent.</li>
<li>
4+ years of relevant experience (10 years preferred).</li>
<li>
Strong knowledge of Linux systems and containerized environments.</li>
<li>
Experience with: 
ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB 
DevOps tools such as Ansible (preferred) 
Scripting (Python) or programming (Java, C, C++, MySQL)</li>
<li>
Beneficial: familiarity with Networking and DPDK.</li>
<li>
Strong troubleshooting and analytical skills.</li>
<li>
Excellent written, verbal, and presentation skills.</li>
<li>
Self-motivated, proactive, and able to work independently while staying team-oriented.</li>
</ul>
</div></div></div></div><div><div><h3 class="jobSectionHeader">Why Join Trifork</h3>

At Trifork, we believe software is about people. We&rsquo;re passionate about creating technology that makes a difference &mdash; empowering healthcare professionals, citizens, and businesses through smarter solutions.

In Oman, you&rsquo;ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You&rsquo;ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.

If this sounds like your next challenge, we&rsquo;d love to hear from you. 
Please apply below or send your CV and a short cover letter to trifork-oman@trifork.com.</div></div></div>

DevOps & Support Engineer

<div>
 At Trifork, Oman, we are looking for a DevOps &amp; Support Engineer who would like to join our team!
 
 
 
 
 Your Role
 
 
 
 
 As a
 
 DevOps &amp; Support Engineer
 
 , you&rsquo;ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork&rsquo;s deployed solutions in Oman. You&rsquo;ll ensure that our systems run smoothly &mdash; deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.
 
 
 This is a hands-on role that combines technical expertise with customer focus. You&rsquo;ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.
 
 
 
 Your Responsibilities
 
 
 
 
 System Maintenance &amp; Monitoring
 
 
 
 <ul>
 <li>
 Ensure continuous uptime and performance of production systems.
 </li>
 <li>
 Monitor health, resource usage, and performance metrics.
 </li>
 <li>
 Respond promptly to alerts and incidents to minimize downtime.
 
 
 </li>
 </ul>
 
 Deployment &amp; Updates
 
 
 
 <ul>
 <li>
 Plan, test, and deploy system updates, patches, and configurations.
 </li>
 <li>
 Ensure smooth, low-disruption deployments.
 
 
 </li>
 </ul>
 
 Troubleshooting &amp; Support
 
 
 
 <ul>
 <li>
 Diagnose and resolve system, hardware, and software issues.
 </li>
 <li>
 Provide technical support to internal teams and customers, escalating when required.
 
 
 </li>
 </ul>
 
 Security &amp; Compliance
 
 
 
 <ul>
 <li>
 Apply and monitor security best practices and vulnerability patches.
 </li>
 <li>
 Ensure compliance with internal and external security standards.
 
 
 </li>
 </ul>
 
 Documentation
 
 
 
 <ul>
 <li>
 Maintain detailed configuration, update, and incident records.
 </li>
 <li>
 Create and update operational runbooks and procedures.
 
 
 </li>
 </ul>
 
 Backup &amp; Recovery
 
 
 
 <ul>
 <li>
 Perform and verify regular system backups.
 </li>
 <li>
 Maintain and execute disaster recovery procedures.
 
 
 </li>
 </ul>
 
 Customer Interaction
 
 
 
 <ul>
 <li>
 Engage daily with customers at their premises.
 </li>
 <li>
 Provide status updates and support SLA review meetings.
 
 
 </li>
 </ul>
 
 
 Key Results You&rsquo;ll Drive
 
 
 
 
 <ul>
 <li>
 System uptime: Maintain 99.9%+ availability.
 </li>
 <li>
 Performance: Optimize resource utilization and responsiveness.
 </li>
 <li>
 Timely updates: Keep all systems patched and secure.
 </li>
 <li>
 Incident response: Resolve priority incidents within defined SLAs.
 </li>
 <li>
 Security: Pass all audits and maintain hardened environments.
 </li>
 <li>
 Documentation: Keep 100% of system documentation up to date.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or equivalent.
 </li>
 <li>
 4+ years of relevant experience (10 years preferred).
 </li>
 <li>
 Strong knowledge of Linux systems and containerized environments.
 </li>
 <li>
 Experience with: ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB DevOps tools such as Ansible (preferred) Scripting (Python) or programming (Java, C, C++, MySQL)
 </li>
 <li>
 Beneficial: familiarity with Networking and DPDK.
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Excellent written, verbal, and presentation skills.
 </li>
 <li>
 Self-motivated, proactive, and able to work independently while staying team-oriented.
 
 
 </li>
 </ul>
 
 
 Why Join Trifork
 
 
 
 
 At
 
 Trifork
 
 , we believe software is about people. We&rsquo;re passionate about creating technology that makes a difference &mdash; empowering healthcare professionals, citizens, and businesses through smarter solutions.
 
 
 In Oman, you&rsquo;ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You&rsquo;ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.
 
 
 If this sounds like your next challenge, we&rsquo;d love to hear from you.
 
 
 Please apply below or send your CV and a short cover letter to
 
 trifork-oman@trifork.com
 
 .
</div>

G-NIUS | Powered by Goodman Masson

<div>
 
 We are seeking an experienced IT Support Engineer (Infrastructure &amp; Operations) to join a well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to take hands-on ownership of the entire IT production environment and ensure rock-solid, secure, and locally compliant infrastructure that supports business growth and operational continuity.
 
 
 As IT Support Engineer, you will be the go-to technical expert responsible for the day-to-day operation, monitoring, and evolution of all on-premise (and colocation) infrastructure, platforms, and office IT services in a fast-moving commercial environment.
 
 
 Key Responsibilities:
 
 <ul>
 
 <li>
 Manage and support of the full IT infrastructure stack (servers, storage, networking, telephony, Wi-Fi, end-user workplaces).
 </li>
 <li>
 Deploy, maintain, and continuously improve locally hosted / colocation IT services in full compliance with government regulations and data-sovereignty requirements.
 </li>
 <li>
 Implement and enforce standards, policies, processes, and procedures for infrastructure operations and information security.
 </li>
 <li>
 Perform capacity planning and scalability improvements to support business growth.
 </li>
 <li>
 Lead change management and smooth, low-risk deployment of updates and new solutions into production.
 </li>
 <li>
 Own incident, problem, and issue management - rapid resolution and root-cause analysis for production incidents.
 </li>
 <li>
 Design, build, and operate comprehensive monitoring and alerting solutions to meet business SLAs and enable proactive issue prevention.
 </li>
 <li>
 Provide 2nd/3rd-line support for office IT (network, VPN, Wi-Fi, IP telephony, printers, workstations, Microsoft 365/Exchange).
 </li>
 <li>
 Manage relationships with local ISPs, colocation providers, and hardware/software vendors.
 </li>
 <li>
 Contribute to IT budgeting, licensing, and asset lifecycle management.
 </li>
 </ul>
 
 
 Requirements:
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
 </li>
 <li>
 Minimum 4-6 years of hands-on experience in IT infrastructure and operations support.
 </li>
 <li>
 Strong working knowledge of:
 
 
 Windows Server (AD, DNS, DHCP, GPO), Exchange/Exchange Online
 
 
 Networking (LAN/WAN, Cisco/MikroTik/Fortinet, VLANs, VPN, firewalls)
 
 
 Virtualization (VMware or Hyper-V) and shared/nas storage
 
 
 Cloud platforms (AWS, Azure, or GCP exposure is a plus but all services must remain local)
 
 
 Monitoring tools (Zabbix, PRTG, Nagios, SolarWinds, etc.)
 
 </li>
 </ul>
 
 <ul>
 
 <li>
 Solid understanding of ITIL practices (incident, problem, change, capacity management).
 </li>
 <li>
 Experience running on-premise or colocation environments under strict regulatory and data-residency rules.
 </li>
 <li>
 Excellent analytical and troubleshooting skills with a proactive, "own-until-fixed" mindset.
 </li>
 <li>
 Good communication skills and ability to explain technical topics to non-technical stakeholders.
 </li>
 <li>
 Intermediate or higher written and spoken English (Arabic is an advantage).
 </li>
 <li>
 Relevant certifications (MCSE, CCNA, CompTIA Server+, ITIL Foundation, etc.) are highly desirable.
 </li>
 </ul>
</div>

IT Support Engineer (Infrastructure & Operations)

T.CHOITHRAMS & SONS

1. Job PurposeThe role is responsible for managing and supporting the end-to-end IT operations of the organization, ensuring the reliability, security, and efficiency of all hardware, software, network, and infrastructure systems across the Head Office and branch locations. This includes developing IT policies and processes, monitoring system performance, and providing timely technical support to all departments.The position serves as a key link between the Oman operations and the Dubai Head Office IT team, coordinating system enhancements, resolving issues, and maintaining business-critical applications such as Business Objects (BO), HHT systems, DMS, biometric devices, and CCTV. The role also supports Presales and Van Sales operations, ensures smooth functioning of internet and network services, and maintains servers and infrastructure in line with organizational standards.By delivering proactive troubleshooting, user training, system maintenance, and cross-functional coordination, the role ensures business continuity, supports operational efficiency, and contributes to the seamless functioning of commercial, supply chain, finance, and HR activities.2. Qualifications and Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Prior experience in IT operations, system support, or infrastructure management (preferably in a multi-branch or distribution business environment).</li><li>Experience handling hardware, software, networking, and user support activities.</li><li>Strong knowledge of computer systems, networks, servers, and communication systems.</li><li>Familiarity with Business Objects (BO) reporting tools, HHT devices (Rainbow &amp; Wholesale), biometric systems, and CCTV management.</li><li>Understanding of internet connectivity, firewall systems, and coordination with service providers.</li><li>Ability to troubleshoot hardware/software issues across multiple locations.</li><li>Knowledge of the latest developments and best practices in the IT field.</li><li>Training or certification in IT infrastructure, networking, or relevant technologies (preferred but not mandatory).</li><li>Ability to train users and provide system-specific guidance.</li></ul>Job Type: Full-timePay: RO450.000 - RO550.000 per month

IT Incharge

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