admin assistant

aem developer

client service manager

ai solutions specialist

application manager

application support

Lana Al Arab Contracting

Key Skills Required: &#9989; Operating Systems: RHEL 8/9, RHEL HA, Windows Data Center 2019/2022 (with clustering) &#9989; Virtualization: ESXi, VMware vSphere 8, vCentre, SRM Standard &#9989; MQ: MQ v9, MQ IPT, MQ Clustering, IBM License Manager &#9989; Monitoring Tools: Dynatrace &#9989; Scripting: Python, Shell, Perl &#9989; Swahili language proficiency is an advantageJob Type: Full-timeLanguage:<ul><li>Swahili (Preferred)</li></ul>

Application Support

Ansar Gallery

Job Summary:The ERP IT Application Support Specialist is responsible for providing functional and technical support for the organization&rsquo;s ERP system and integrated business applications. This role ensures system reliability, resolves user issues, assists with configuration and upgrades, and collaborates with business users and technical teams to enhance ERP functionality and efficiency.Key Responsibilities:1. Application Support<ul><li>Provide day-to-day functional and technical support for ERP modules (e.g., Finance, Procurement, Inventory, HR, Manufacturing, Sales).</li><li>Diagnose and resolve ERP-related incidents, service requests, and data issues in a timely manner.</li><li>Monitor system performance and ensure the ERP application runs efficiently.</li><li>Log, track, and manage incidents through the IT helpdesk system (e.g., ServiceNow, Jira, or equivalent).</li></ul>2. System Maintenance &amp; Configuration<ul><li>Support ERP configuration, testing, and deployment of new features, patches, and updates.</li><li>Coordinate system upgrades and patches with IT infrastructure and vendor teams.</li><li>Maintain user access rights and security roles according to company policies.</li><li>Ensure data integrity and assist with database maintenance or cleanup as needed.</li></ul>3. User Training &amp; Documentation<ul><li>Provide user training, create manuals, FAQs, and technical documentation.</li><li>Assist with onboarding new users and promote best practices in ERP usage.</li></ul>4. Continuous Improvement &amp; Projects<ul><li>Collaborate with business analysts and process owners to identify opportunities for system optimization and automation.</li><li>Participate in ERP enhancement projects, testing (UAT), and rollout activities.</li><li>Liaise with ERP vendors or third-party support partners to resolve advanced technical issues.</li></ul>Qualifications &amp; Experience:Education:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Systems, or related field.</li></ul>Experience:<ul><li>2&ndash;5 years of experience supporting ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, Infor, Epicor, or similar).</li><li>Experience with ERP integrations, workflows, and reporting tools (e.g., Power BI, SQL, Crystal Reports).</li><li>Familiarity with ITIL processes (Incident, Problem, Change Management).</li></ul>Technical Skills:<ul><li>Basic understanding of databases (SQL queries, data analysis).</li><li>Knowledge of ERP configuration and troubleshooting.</li><li>Understanding of APIs, system interfaces, and middleware (preferred).</li><li>Proficiency in Excel and data management tools.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and user support skills.</li><li>Ability to prioritize and manage multiple issues simultaneously.</li><li>Team-oriented with strong collaboration and customer service mindset.</li></ul>Key Performance Indicators (KPIs):<ul><li>ERP system uptime and performance metrics.</li><li>Average resolution time for support tickets.</li><li>User satisfaction ratings.</li><li>Successful completion of ERP enhancements and upgrades.</li><li>Data integrity and compliance with internal policies.</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,500.00 per month

ERP IT Application Support Specialist

DOHA BANK

<div>
 
 
 Job Title:
 
 Department Head &ndash; Application Support
 
 
 
 Function:
 
 Digital Systems &amp; Information Technology (DS&amp;IT)
 
 
 
 Department:
 
 IT Applications Delivery
 
 
 
 Reports to:
 
 Head of IT Delivery
 
 
 
 
 
 
 
 Role Objective
 
 
 
 
 Lead and manage the Application Support function at Doha Bank, overseeing enterprise systems including Channels, Cards &amp; Payments, Core Banking, Integration, Business Applications, and IT Service Desk. Ensure optimal performance, strategic alignment, and continuous improvement of application services in support of business goals.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Strategic
 
 
 <ul>
 <li>
 Align application support strategy with overall IT and business objectives.
 </li>
 <li>
 Support IT leadership in budgeting, planning, and performance metrics.
 </li>
 <li>
 Drive innovation and transformation initiatives across the bank.
 </li>
 <li>
 Ensure compliance with regulatory requirements (e.g., QCB).
 </li>
 <li>
 Represent the bank in external forums and partnerships.
 </li>
 </ul>
 
 
 Operational
 
 
 <ul>
 <li>
 Oversee daily operations of the application support team.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests.
 </li>
 <li>
 Monitor and enhance application performance and stability.
 </li>
 <li>
 Implement ITSM processes (incident, problem, change management).
 </li>
 <li>
 Ensure SLA compliance and stakeholder satisfaction.
 </li>
 <li>
 Lead root cause analysis and continuous improvement efforts.
 </li>
 <li>
 Manage application lifecycle: requirements, integration, optimization, and support.
 </li>
 <li>
 Collaborate with business units, vendors, and IT teams on projects and enhancements.
 </li>
 <li>
 Develop and enforce policies, procedures, and roadmaps.
 </li>
 <li>
 Support audits, compliance, and risk management activities.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop the application support team.
 </li>
 <li>
 Conduct performance reviews and support career development.
 </li>
 <li>
 Participate in recruitment and succession planning.
 </li>
 <li>
 Promote a culture of accountability, learning, and service excellence.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 Key Interactions
 
 
 
 
 
 Internal:
 
 
 
 Strategy, Business Units, Product Teams, BI, Distribution, IT, Subsidiaries, Overseas Branches
 
 
 
 External:
 
 
 
 Regulators, Vendors, Consultants, Customers, Partners.
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Computer Science, Information Systems, or related field
 </li>
 <li>
 Master&rsquo;s in Management or related discipline (preferred)
 </li>
 <li>
 
 Experience:
 
 </li>
 <li>
 13&ndash;18 years in banking/financial services
 </li>
 <li>
 Proven leadership in IT business applications
 </li>
 <li>
 Strong background in application maintenance and optimization
 </li>
 </ul>
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Deep knowledge of banking systems and middleware
 </li>
 <li>
 Application architecture and lifecycle management
 </li>
 <li>
 Programming and debugging proficiency
 </li>
 <li>
 Agile, DevSecOps, CI/CD practices
 </li>
 <li>
 Project and change management
 </li>
 <li>
 Business analysis and IT strategy alignment
 </li>
 </ul>
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 
 Leadership:
 
 Strategic thinking, decision-making, performance management
 </li>
 <li>
 
 Results Delivery:
 
 Planning, problem-solving, analysis
 </li>
 <li>
 
 Operational Agility:
 
 Resource management, adaptability, change readiness
 </li>
 <li>
 
 Customer Focus:
 
 Quality commitment, relationship management
 </li>
 <li>
 
 Collaboration:
 
 Communication, respect, influence
 </li>
 </ul>
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 PMP, CBAP, or equivalent technical certifications
 </li>
 </ul>
 
 
</div>

Department Head – IT Applications Support

Tridy Consultancy & Training Services

<ul><li>10+ years of experience in implementing and managing IT solutions.</li><li>5+ years of experience in Energy Components (EC) implementation and support, particularly in Transport, Sales, and Revenue modules (preferably in the LNG sector).</li><li>Certifications such as ITIL, Microsoft Azure/SQL, or Application Support/Analytics credentials are highly desirable.</li><li>Strong expertise in application development, configuration, and support.</li><li>Good understanding of software design, development, and testing practices.</li><li>Skilled in SQL, system integration, and database management.</li><li>Proficient in troubleshooting, root cause analysis, and issue resolution.</li><li>Experience managing IT projects and delivering reliable technical solutions.</li><li>Familiarity with data visualization and analysis tools.</li><li>Ability to translate business requirements into effective technical solutions.</li></ul>Job Type: Full-time

Energy Components (EC) Technical Support Specialist

DOC MEDICAL CENTER

Key Responsibilities:1. Application &amp; Software Support<ul><li>Install, configure, and maintain business applications such as Kahil. GreytHR, and ERP/CRM systems.</li><li>Provide user support and training for software applications.</li><li>Coordinate with software vendors for system updates, troubleshooting, and license renewals.</li><li>Monitor application performance and report system errors or downtime to management.</li><li>Ensure data integrity, regular backups, and compliance with IT security policies.</li></ul>2. Hardware &amp; Network Support<ul><li>Set up and maintain desktop computers, laptops, printers, scanners, and other IT equipment.</li><li>Diagnose and resolve hardware malfunctions and connectivity issues.</li><li>Maintain inventory of IT assets, including procurement, tagging, and disposal.</li><li>Manage network connections, cabling, routers, switches, and Wi-Fi systems to ensure stable connectivity.</li><li>Coordinate with external IT service providers for hardware repairs or upgrades.</li></ul>3. Security &amp; Maintenance<ul><li>Ensure antivirus, firewalls, and security patches are updated across all systems.</li><li>Implement data protection, privacy, and cybersecurity protocols.</li><li>Monitor and maintain system backups and restore procedures.</li><li>Support management with IT audits and compliance documentation.</li></ul>4. General IT Administration<ul><li>Respond promptly to IT support requests from staff through tickets, calls, or emails.</li><li>Document and track IT incidents, actions taken, and resolutions.</li><li>Assist in planning and executing system upgrades or migrations.</li><li>Support all branches of DOC Medical Center with on-site or remote troubleshooting.</li></ul>Job Type: Full-time

IT Support Officer

Anvin Infosystems WLL

<ul><li>Software problem management and resolution.</li><li>Software error research and correction alternatives.</li><li>Provide exceptional customer services in a high stress environment.</li><li>Ability to explain technical processes and procedures to end users.</li><li>Proficiency in troubleshooting and resolving complex problems.</li><li>Assists in creating and maintaining accurate records and files.</li><li>Knowledge in ERP modules, database structure</li></ul><ul><li>REQUIREMENTS &amp; EXPERIENCE:</li><li>A Bachelor&rsquo;s degree in Computer Information Systems or a closely related field.</li><li>2+ years of increasingly responsible experience in an information technology environment.</li><li>Demonstrated knowledge of systems analysis and information technology principles.</li><li>Experience with reporting and analytic applications from the technical support perspective (application support, object definitions, end-user support, etc.)</li><li>Customer service minded and solutions oriented.</li><li>Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor.</li></ul>Job Type: Full-time

Engineer Technical Support

Rapport Trading and Contracting

Job Summary:We are inviting female candidates for an internship opportunity as an Operations/ Support Executive in our Vehicle Tracking Division. This role is ideal for fresh graduates or students looking to gain practical exposure to IoT, GPS tracking systems, and operational support. The candidate will assist in system monitoring, client coordination, and administrative activities under the guidance of the operations team.Key Responsibilities:<ul><li>Support daily operations on the vehicle tracking platform.</li><li>Coordinate with clients and field technicians for GPS installation and service updates.</li><li>Assist in troubleshooting and resolving minor system or connectivity issues.</li><li>Prepare and analyze tracking reports such as vehicle movement, idling, and alerts.</li><li>Maintain updated records of installed devices, SIM cards, and client details.</li><li>Handle customer calls, WhatsApp communication, and email support in a professional manner.</li><li>Assist with general office and documentation tasks.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Bachelor&rsquo;s degree or diploma (completed or ongoing) in Business Administration, IT, Electronics, or related fields.</li><li>Good communication and organizational skills.</li><li>Basic knowledge of Excel, email handling, and computer operations.</li><li>Interest in vehicle tracking, IoT, or operations management will be an advantage.</li><li>Ability to multitask and coordinate with multiple teams efficiently.</li></ul>Learning Opportunities:<ul><li>Hands-on exposure to live fleet management and GPS tracking systems.</li><li>Experience in IoT operations, customer support, and data coordination.</li><li>Mentorship from experienced professionals in operations and technology.</li><li>Opportunity for permanent employment based on performance after internship.</li></ul>Employment Type:Internship (3&ndash;6 months)Job Type: Internship Contract length: 3 monthsPay: Up to QAR1,000.00 per monthExperience:<ul><li>working: 1 year (Required)</li></ul>Language:<ul><li>English, Hindi and Malayalam (Required)</li></ul>

Opertions/Support - Internship (Vehicle Tracking)

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