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application support lead

SSC HR Solutions

<div>
 
 Role Overview
 
 
 
 The
 
 Application Support Lead
 
 is responsible for ensuring the stability, reliability, and performance of mission-critical trade and customs systems. This role oversees Level 1 and Level 2 support operations, manages incidents and problems in alignment with ITIL standards, and collaborates closely with development, DevOps, infrastructure, and security teams to ensure continuous service availability and compliance with organizational and regulatory requirements.
 
 
 
 Key Responsibilities
 
 
 
 2. Team Leadership &amp; Mentorship
 
 
 
 
 3. Incident &amp; Problem Management
 
 
 
 
 4. Change &amp; Release Coordination
 
 
 
 
 5. Compliance &amp; Security
 
 
 
 
 6. Stakeholder &amp; Communication Management
 
 
 
 
 7. Knowledge Management &amp; Training
 
 
 
 
 8. Performance Optimization
 
 
 
 
 <ul>
 <li>
 Application Support &amp; Operations
 </li>
 <li>
 Lead end-to-end support operations for the application, ensuring maximum uptime and SLA adherence.
 </li>
 <li>
 Manage and resolve Level 2 &amp; Level 3 incidents in coordination with development, infrastructure, and database teams.
 </li>
 <li>
 Monitor system health, performance, and critical transaction flows using enterprise monitoring tools.
 </li>
 <li>
 Lead, mentor, and guide the application support team to ensure high-quality service delivery.
 </li>
 <li>
 Assign responsibilities, manage shift schedules, and ensure adequate coverage for critical operations.
 </li>
 <li>
 Promote a culture of knowledge sharing, problem-solving, and continuous learning.
 </li>
 <li>
 Encourage proactive issue identification, timely escalation, and effective cross-team communication.
 </li>
 <li>
 Oversee incident logging, classification, prioritization, and resolution according to ITIL best practices.
 </li>
 <li>
 Conduct root-cause analysis (RCA) for recurring issues and recommend preventive measures.
 </li>
 <li>
 Prepare incident, performance, and availability reports for management and stakeholders.
 </li>
 <li>
 Collaborate with development, QA, and DevOps teams to plan and deploy patches, enhancements, and releases.
 </li>
 <li>
 Ensure changes are tested, documented, and communicated before production deployment.
 </li>
 <li>
 Support deployment readiness, rollback planning, and post-deployment validation.
 </li>
 <li>
 Work with the information security team to assess vulnerabilities and apply remediation.
 </li>
 <li>
 Maintain audit logs, documentation, and compliance with regulatory and internal standards.
 </li>
 <li>
 Provide regular updates on system status, incident resolutions, and upcoming maintenance.
 </li>
 <li>
 Coordinate with business and operational units to ensure uninterrupted service delivery.
 </li>
 <li>
 Create and maintain user manuals, troubleshooting guides, FAQs, and knowledge base artifacts.
 </li>
 <li>
 Deliver training sessions for support teams and end-users on new features or updates.
 </li>
 <li>
 Analyze system performance metrics to identify opportunities for optimization.
 </li>
 <li>
 Suggest enhancements to improve system throughput, data accuracy, and user experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Information Systems, or related fields.
 </li>
 <li>
 8+ years of experience in application support or system administration, with 4+ years in a leadership role.
 </li>
 <li>
 Experience in Agile or hybrid delivery environments is an advantage.
 </li>
 <li>
 Prior experience supporting Supply Chain or Trade Facilitation Applications is highly preferred.
 </li>
 <li>
 Strong knowledge of SQL (queries, troubleshooting) and enterprise monitoring tools.
 </li>
 <li>
 Solid understanding of API integrations, network connectivity, and security protocols.
 </li>
 <li>
 Familiarity with incident/change management tools (ServiceNow, JIRA, etc.).
 </li>
 <li>
 Knowledge of cloud environments (Azure/AWS) is a plus.
 </li>
 <li>
 ITIL Foundation or Intermediate certification (Incident/Problem Management focus) is preferred.
 </li>
 <li>
 Database or system administration certifications are a plus.
 </li>
 <li>
 Strong leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to perform under pressure in high-availability environments.
 </li>
 <li>
 Fluent in English and Arabic (English fluency required for global supplier communication)
 
 
 </li>
 </ul>
 
 
 Expectations
 
 
 
 
 <ul>
 <li>
 Ensure operational excellence and proactive system monitoring.
 </li>
 <li>
 Maintain high-quality documentation and foster continuous knowledge sharing.
 </li>
 <li>
 Build a culture of accountability, responsiveness, and teamwork.
 </li>
 <li>
 Collaborate effectively with development, QA, security, and business teams to ensure system reliability.
 </li>
 <li>
 Demonstrate ownership, adaptability, and professionalism during critical operations
 
 
 </li>
 </ul>
 
 
 Working Conditions
 
 
 
 
 <ul>
 <li>
 Working hours: 9:00 AM - 5:00 PM
 </li>
 <li>
 Days off: Friday &amp; Saturday
 </li>
 <li>
 Contract: Yearly renewable
 </li>
 <li>
 Salary: Market range
 </li>
 <li>
 Notice period: Short notice preferred
 </li>
 <li>
 Interview process: 2-3 onsite interviews
 </li>
 <li>
 Benefits: Medical insurance (individual), social insurance, transportation from designated pickup points (for Sokhna)
 </li>
 <li>
 Travel requirements: Primarily based in Maadi; must be willing to relocate or commute to Sokhna when required
 </li>
 <li>
 Work model: Onsite (Maadi with possible rotations at Sokhna)
 </li>
 </ul>
</div>

Application Support Lead

PepsiCo

<div>
 
 Overview
 
 
 
 
 Job Purpose
 
 
 
 This role will lead the technical development and implementation of medium- to high-complexity R&amp;D projects that enhance productivity and sustainability for the Non-PC Platform. It will drive the end-to-end product development of extruded, baked, and pellet products&mdash;ranging from maintaining existing specifications to launching new concepts, limited-time offerings, and product refreshes&mdash;while building consumer propositions that support sustainable business growth.
 
 
 The role will actively collaborate with global R&amp;D platforms and cross-functional partners to identify productivity opportunities and leverage consumer testing, sensory evaluation, and analytical tools to deliver superior products. It will also contribute to marketing research initiatives to strengthen product intelligence and consumer insights.
 
 
 In addition, the position will lead product development initiatives through effective experimental design, data interpretation, and sound technical recommendations. Close partnership with Egypt Foods BU GP &amp; SC will ensure alignment and support for the technical aspects of the productivity agenda.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Leverage expertise inside and outside of the organisation to deliver product and process development and innovation.
 </li>
 <li>
 Develop, plan, conduct, and coordinate product development initiatives to use experimental design and data interpretation tools to make technically sound recommendations to business.
 </li>
 <li>
 Engage with Egypt Foods BU GP &amp; SC to support and manage technical aspects of productivity agendas of extrusion, pellet &amp; baked snacks.
 </li>
 <li>
 Develop product against consumer and business KPIs by leveraging available resources including R&amp;D Laboratory tools, bench top, factory equipment, pilot plants, supplier&rsquo;s technical assets.
 </li>
 <li>
 Coordinate samples requirements with manufacturing plants, global R&amp;D function etc. for NPD, internal screening, bench taste, sensory test, consumer test, shelf life stability, sales samples, scale-up trials, and other needs.
 </li>
 <li>
 Develop &amp; review FC, business P&amp;L and finalize product and ingredient specifications with PQP guardrails.
 </li>
 <li>
 Develop an understanding and demonstrate the application of consumer product testing; sensory and analytical etc. to deliver superior products to the market and establish product intelligence. Actively participate in marketing research programs including focus groups and other consumer research formats.
 </li>
 <li>
 Lead Accolade and Technical Stage Gate and related work for his/her project and ensure timely completion of all TSG stages and its deliverables.
 </li>
 <li>
 Develop project briefs/Global Innovation Briefs (GIB) and seek R&amp;D and other cross functional alignment (especially Marketing and Supply Chain).
 </li>
 <li>
 Lead exploration of new ingredients, formulation and process technologies and leverage expertise inside and outside the organization to deliver new product and process development.
 </li>
 <li>
 Represent R&amp;D on multi-functional business teams and Influence others through strong communication &amp; interpersonal skills.
 </li>
 <li>
 Develop project briefs/Global Innovation Briefs (GIB) and seek R&amp;D and other cross functional alignment (especially Marketing and Supply Chain).
 </li>
 <li>
 Lead exploration of new ingredients, formulation and process technologies and leverage expertise inside and outside the organization to deliver new product and process development.
 </li>
 <li>
 To plan, organise and run raw material qualification programmes.
 </li>
 <li>
 Drive global knowledge growth and thought leadership in emerging process technologies and imbed cross functionally.
 </li>
 <li>
 Drive CAST implementation through leadership of training programmes.
 </li>
 <li>
 Work closely with Regulatory to ensure legal compliance and compliance to WwP
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education: Graduation degree in Food Science /Engineering (Chemical/industrial) / Food &amp; Nutrition/Pharma
 
 
 <ul>
 <li>
 Scope and years of experience:
 
 
 </li>
 </ul>
 Must have FMCG experience of 3-5 Years.
 
 
 Skills Needed:
 
 
 <ul>
 <li>
 Food Science or Engineering related discipline.
 </li>
 <li>
 Good understanding / appreciation of the broader business environment and application of technical and commercial knowledge during project execution.
 </li>
 <li>
 Excellent interpersonal skills with ability to communicate and negotiate effectively across all levels and all functions of the organisation.
 </li>
 <li>
 Good presentation skills (written &amp; verbal).
 </li>
 <li>
 Strong analytical skills - ability to interpret complex data and distill into useful and actionable information.
 </li>
 <li>
 Ability to explain complex technical issues / solutions to a non-technical audience.
 </li>
 <li>
 Strives for high standards, seeks innovative solutions, drives continuous improvement of products, processes or methods and demonstrates a high degree of intellectual curiosity.
 </li>
 <li>
 Passion for creativity and innovation within a commercially driven environment.
 </li>
 <li>
 Cultural sensitivity / flexibility in responding to diverse teams and environments.
 </li>
 <li>
 Self-starter and motivator.
 </li>
 </ul>
</div>

R&D Scientist

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Support
 
 
 <ul>
 <li>
 Act as a second level support for incidents that service Desk is unable to do so independently.
 </li>
 <li>
 Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems.
 </li>
 <li>
 Follow up delivery of incident/ problem solutions.
 </li>
 <li>
 Perform software research, testing, and recommendations when needed
 </li>
 <li>
 Handling Vendors, internal IT &amp; business communications effectively.
 </li>
 <li>
 This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
 </li>
 <li>
 Review Deployment plans for production changes.
 </li>
 <li>
 Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
 </li>
 <li>
 Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
 </li>
 <li>
 Report incident status on weekly basis to support manager.
 </li>
 <li>
 Perform handover activities with application development/implementation team(s) for any new application before installing into production.
 </li>
 <li>
 Plan and Perform periodic patching for all digital channels applications.
 </li>
 <li>
 Follow up with vendor to deliver fixes, change requests that are requested to resolve incidents/problems
 </li>
 <li>
 Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production
 </li>
 <li>
 Patching &ndash; ensure quality development of patches that are deployed to the production environment.
 </li>
 <li>
 Perform System upgrades, or lead vendor engagement to perform system upgrades.
 </li>
 <li>
 Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
 </li>
 <li>
 Handle system analysis &amp; design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
 </li>
 <li>
 As a team member, this role will also handle, internal IT &amp; business communications effectively.
 </li>
 </ul>
 
 And any other assigned tasks.
 
 
 
 
 
 
 
 
 
 Implementation
 
 
 <ul>
 <li>
 As a Subject Expert in the applications he will also play a significant role in projects as needed. This will include business analysis, scoping, alternatives validation, effort sizing, testing and post-implementation validation.
 </li>
 <li>
 Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
 </li>
 <li>
 Ensure quality of project technical deliverables including Scope of work, design document, implementation packages and deployment plans.
 </li>
 <li>
 Perform software research, testing, and recommendations when needed
 </li>
 <li>
 Handling Vendors, internal IT &amp; business communications effectively.
 </li>
 <li>
 Prepare Deployment plans for production changes.
 </li>
 <li>
 Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
 </li>
 <li>
 Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
 </li>
 <li>
 Perform handover activities with application support team(s) for any new application before installing into production.
 </li>
 <li>
 Follow up with vendor to deliver fixes, change requests that are requested to resolve issues raised during the project life cycle.
 </li>
 <li>
 Assess the changed raised from business if it can be done internally, and develop the change request when applicable.
 </li>
 <li>
 Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production.
 </li>
 <li>
 Review issues raised during testing phase and classify them accordingly.
 </li>
 <li>
 Communicate UAT issues to vendor, follow up till fixes are received. Upon fixes deployment, he should perform sanity check and inform UAT team to proceed with testing activities.
 </li>
 <li>
 Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
 </li>
 <li>
 Handle system analysis &amp; design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
 </li>
 <li>
 As a team member, this role will also handle, internal IT &amp; business communications effectively.
 </li>
 </ul>
 
 And any other assigned tasks.
 
</div>

IT Cards & Digital Channels Support Specialist/ Implementation Specialist

Protiviti Middle East Member Firm

<div>
 
 
 Assistant Manager/Manager &ndash; Archer GRC (Bilingual: Arabic &amp; English)
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 Lead end-to-end delivery of Archer GRC programs&mdash;strategy, solution architecture, install on-premise Archer Platform, build, integration, UAT &amp; steady-state operations&mdash;with accountability for scope, quality, schedule &amp; stakeholder outcomes. The Senior Manager combines deep Archer platform expertise, GRC domain mastery &amp; client leadership to shape defensible, scalable &amp; regulator-aligned solutions across complex enterprises. The ideal candidate must have at least 7 to 8 years of hands-on Archer development experience, strong GRC domain knowledge &amp; client-facing consulting skills to translate business objectives into robust, compliant &amp; scalable Archer Platform.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership &amp; Client Advisory
 
 
 <ul>
 <li>
 Own client engagement outcomes: define delivery approach, operating model &amp; governance; chair steering/working groups &amp; drive executive updates.
 </li>
 <li>
 Translate business objectives into a multi-release Archer roadmap with measurable KPIs &amp; benefits realization.
 </li>
 <li>
 Advise on target operating model for GRC (people, process, technology, data) including federated (multi-tenanted) vs. centralized models.
 </li>
 </ul>
 
 
 Solution Architecture &amp; Delivery Excellence
 
 
 <ul>
 <li>
 Design enterprise-grade Archer architectures: application / ODA strategy, data model, relationships, record permissions, role design &amp; performance considerations.
 </li>
 <li>
 Lead configuration across fields, layouts, calculated fields, access control, advanced workflow (AWF), notifications, reports / iViews &amp; dashboards.
 </li>
 <li>
 Establish quality gates: requirements traceability, peer reviews, SIT / UAT entry&ndash;exit criteria &amp; production readiness checklists.
 </li>
 <li>
 Plan releases &amp; environment promotions with packaging/migration utilities; maintain versioning, rollback &amp; release notes.
 </li>
 <li>
 Must have experience in deployment of the Archer Modules: Internal Audit, Enterprise &amp; Operational Risk Management, Business Continuity Management, Regulatory Compliance and Policy Management, Third Party Risk Management, IT &amp; Security Risk Management,
 </li>
 <li>
 Regional GCC delivery experience; Arabic technical writing samples portfolio.
 </li>
 </ul>
 
 
 Arabic Localization, Documentation &amp; Training
 
 
 <ul>
 <li>
 Deliver Archer solutions in Arabic language including translation of field labels, values, notifications &amp; end-user help; verify right‑to‑left (RTL) usability where applicable.
 </li>
 <li>
 Produce client-ready documentation in Arabic &amp; English (BRDs / FSDs, solution design documents, configuration runbooks, user / admin guides, SOPs).
 </li>
 <li>
 Conduct bilingual training &amp; UAT support (scripts, data sets, defect triage) ensuring equivalence of Arabic &amp; English materials.
 </li>
 </ul>
 
 
 Integration, Data &amp; Security
 
 
 <ul>
 <li>
 Oversee integrations via Data Feed Manager, REST / SOAP APIs &amp; files / DB connectors with AD / LDAP / SSO (SAML), ITSM, SIEM, Power BI, ERP / Procurement &amp; project systems.
 </li>
 <li>
 Define data quality, lineage, retention &amp; backup/restore processes; ensure auditable controls for changes &amp; data migrations.
 </li>
 <li>
 Work with platform/security teams on hardening, vulnerability remediation &amp; performance tuning across Archer 6.x stacks.
 </li>
 </ul>
 
 
 Risk &amp; Compliance Alignment (GCC &amp; International)
 
 
 <ul>
 <li>
 Map solution capabilities to frameworks &amp; regulations (e.g., ISO 31000, ISO/IEC 27001, NIST RMF) &amp; GCC regulations (e.g., NCA-ECC, SAMA, UAE IA/NESA, CBK).
 </li>
 <li>
 Operationalize control testing, risk assessments, KRIs / KPIs, issues/findings &amp; continuous monitoring dashboards for first &amp; second lines of defense.
 </li>
 </ul>
 
 
 People Leadership &amp; Practice Growth
 
 
 <ul>
 <li>
 Manage &amp; mentor multi-site delivery teams; drive skills development, code/configuration reviews &amp; knowledge management.
 </li>
 <li>
 Contribute to practice accelerators (templates, scripts, utilities) &amp; proposals/RFPs; support demos &amp; POVs.
 </li>
 </ul>
 
 
 Operations &amp; Support
 
 
 <ul>
 <li>
 Establish L2/L3 support model, SLAs &amp; runbooks for incidents, service requests &amp; enhancements.
 </li>
 <li>
 Monitor scheduled jobs, data feeds &amp; integrations; lead root cause analyses &amp; continuous improvement backlogs.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications (Must‑Have)
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science/IT or related; MBA preferred.
 </li>
 <li>
 8&ndash;12+ years overall with 7+ years hands-on Archer &amp; 4+ years leading Archer programs.
 </li>
 <li>
 Bilingual fluency in Arabic &amp; English (spoken &amp; written).
 </li>
 <li>
 Proven experience deploying Archer in Arabic language, including configuration, content translation, reports/dashboards, notifications &amp; UAT/training in Arabic.
 </li>
 <li>
 Demonstrated ability to develop complete client documentation packages in Arabic (design, user / admin guides, SOPs).
 </li>
 <li>
 Hands-on mastery of Archer application builder, AWF, role-based access, Data Feed Manager, reporting / iViews / dashboards &amp; packaging/promotions.
 </li>
 <li>
 Experience integrating with enterprise systems via REST / SOAP, flat files / DB &amp; SSO (SAML) with AD/LDAP.
 </li>
 <li>
 Strong command of GRC processes across ERM, IT &amp; Security Risk, Compliance / Policy, Third‑Party Risk, Audit &amp; BCM.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications &amp; Certifications
 
 
 <ul>
 <li>
 Archer certifications (Associate/Professional/Administrator).
 </li>
 <li>
 CRISC, ISO/IEC 27001 LA/LI, etc.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Executive communication, stakeholder management &amp; negotiation.
 </li>
 <li>
 Analytical problem-solving, structured thinking &amp; delivery governance.
 </li>
 <li>
 Team leadership, mentoring &amp; quality management.
 </li>
 <li>
 High standards of documentation quality in both Arabic &amp; English.
 </li>
 </ul>
 
 
</div>

Archer- Consulting Assistant Manager/Manager

Amazon

<div>
 
 Description
 
 
 
 Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon&rsquo;s Ultra Fast Grocery (UFG) team is looking for a detail-oriented and execution-focused Packaging Executive to support packaging operations across our growing network of stores. In this role, you will be responsible for ensuring daily packaging readiness across sites, managing inventory of consumables, and coordinating with vendors and store teams to drive seamless replenishment. You will play a critical role in enabling consistent and customer-centric packaging experiences that support speed, quality, and operational excellence. This is your chance to make an impact at the ground level as we scale our presence across the region. Join us and help redefine how Amazon delivers groceries &ndash; faster and smarter.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Setup of robust planning processes to ensure business continuity
 </li>
 <li>
 Raising of purchase orders for packaging replenishment orders
 </li>
 <li>
 Maintaining inventory records of packaging and shipping supplies on store level
 </li>
 <li>
 Establish SOPs and mechanisms for packaging testing and trials
 </li>
 <li>
 Lead weekly packaging call with procurement and finance
 </li>
 <li>
 Lead packaging charter
 </li>
 <li>
 Innovate and explore opportunities in continuous improvement of packaging methods, quality and cost
 </li>
 <li>
 Establish strong relationship with external vendors
 
 
 </li>
 </ul>
 A day in the life
 
 
 
 Preferred Requirements
 
 
 
 Packaging related experience
 
 
 Experience building processes and project management
 
 
 Ability to drive automation
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
 </li>
 <li>
 Bachelors degree
 </li>
 <li>
 1-2 years of working experience
 </li>
 <li>
 Strong Analytical and organizational skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Packaging related experience
 </li>
 <li>
 Experience building processes and project management
 </li>
 <li>
 Ability to drive automation
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3108138
</div>

Packaging Executive, Amazon Now

ITT Inc.

<div>
 At ITT, we have a clear purpose as an organization &ndash; to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately :11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
 
 
 
 <ul>
 <li>
 Motion Technologies: (Revenue of $1.4B; headcount of : 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
 </li>
 <li>
 Industrial Process: (Revenue of $1.4B; headcount of :3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
 </li>
 <li>
 Connect and Control Technologies: (Revenue of $0.8B; headcount of : 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
 
 
 
 </li>
 </ul>
 
 Position Summary
 
 
 
 
 <ul>
 <li>
 To supervise the Application Engineer team at the Cairo office, Egypt.
 </li>
 <li>
 Distribute workload in the department to ensure due dates are met and manage day-to-day activities through KPIs.
 </li>
 <li>
 Prepare quotes (low to highly complex) on time and with minimal supervision
 </li>
 <li>
 Enter orders in a timely and clean manner and support other AE&rsquo;s for the same
 </li>
 <li>
 Support customers, Reps and ASM&rsquo;s throughout the &ldquo;quote to order&rdquo; execution cycle
 </li>
 <li>
 Understand customer needs and market level
 </li>
 <li>
 Coordinate all players to achieve the target date and receive correct information
 </li>
 <li>
 Communicate with respective region SE&rsquo;s &amp; ASM&rsquo;s in order to define priorities
 </li>
 <li>
 Support SE&rsquo;s &amp; ASM&rsquo;s face to customer on technical and commercial discussions
 </li>
 <li>
 Train region of responsibility AE&rsquo;s in order to give them all skills to quote more and more difficult projects
 </li>
 <li>
 Control of offers done by the respective responsibility region AE team
 
 
 
 </li>
 </ul>
 
 Essential Responsibilities
 
 
 
 
 <ul>
 <li>
 Report to Tendering Director &ndash; EMEA for the purpose of developing a superior staff of Application Engineers who are committed to supporting the Region of responsibility efforts for growth.
 </li>
 <li>
 Review with ASM&rsquo;s all RFQ&rsquo;s for / from region, prioritize and distribute workload to the team and alternative sources if required
 </li>
 <li>
 Decide in cooperation with respective ASM&rsquo;s and CSM which jobs will be quoted, in implementation of the selective biding strategy.
 </li>
 <li>
 Handle personally key highly complex jobs with no supervision
 </li>
 <li>
 Support Application Engineers and Sales Engineers in offering the optimized solution, internal/external
 </li>
 <li>
 training, product development opportunities or cross functional assistance.
 </li>
 <li>
 Assist Application Engineers and Region Sales Engineers in setting the optimal bid strategy, reviewing specifications or replying to technical questionnaires.
 </li>
 <li>
 Skillful use of market and competitor knowledge to optimize closing chances
 </li>
 <li>
 Implement company programs and policies concerning sales issues
 </li>
 <li>
 Assist in all ways and manners to resolve customer problems and issues.
 </li>
 <li>
 Assist region Application Engineers and Sales Engineers with issues relating to orders.
 </li>
 <li>
 Support all formal training programs and exercises as required
 </li>
 <li>
 Constantly seek ways for internal processes improvement, including creation of new processes, if needed.
 </li>
 <li>
 Develop strong relationships with customers and within the organization to facilitate problem solving and issue resolution.
 </li>
 <li>
 Manage a clean order process for all orders in the respective region
 </li>
 <li>
 Work with all sub-vendors.
 </li>
 <li>
 Lead by example to develop a strong culture around quality and customer service.
 </li>
 <li>
 Support Exhibition at trade fairs and customer visits, as needed.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 Education:
 
 
 B.Sc. In Engineering.
 
 
 Experience:
 
 
 
 <ul>
 <li>
 12 years of experience in rotating equipment industry with solid knowledge in centrifugal pump application
 </li>
 <li>
 engineering (design principle, hydraulics, materials, sealing systems, drivers and other auxiliaries) with at
 </li>
 <li>
 least 5 years in managerial role with team leadership responsibilities such as recruiting, mentoring, training
 </li>
 <li>
 and KPIs management..etc.
 </li>
 <li>
 Comprehensive understanding of tendering process and proven record of handling technical complex/high
 </li>
 <li>
 value tenders for EPCs, OEMs, or major EUs.
 </li>
 <li>
 Mastering related industrial standards, such as API610, API682, ISO 5199, ANSI B73&hellip;etc.
 </li>
 <li>
 Solid experience in major EMEA regional EPCs and End Users specifications such as Shell, Aramco, ADNOC,
 </li>
 <li>
 Saipem, Technip, Tecnicas Reunidas, ENPPI&hellip;etc.
 </li>
 <li>
 Strong commercial acumen, including bid strategy, risk review and negotiation support.
 </li>
 <li>
 Demonstrated success in building customer relationships at senior levels.
 
 
 
 </li>
 </ul>
 Skills/Knowledge:
 
 
 
 <ul>
 <li>
 Fluent in English (other language plus)
 </li>
 <li>
 Team Oriented
 </li>
 <li>
 Strong PC Skills with Windows and Office Programs
 </li>
 <li>
 Self -Starter
 </li>
 <li>
 Ability to establish relationships with Customer base
 </li>
 <li>
 Excellent Communication and Timing Skills.
 </li>
 </ul>
</div>

Application Engineering Lead

Al Ahly Momkn

<div>
 
 
 Team Lead Database Administrator
 
 
 
 
 
 Company:
 
 Alahly Momken for E-Payments
 
 
 
 Alahly Momken for E-Payments is seeking a highly skilled and motivated
 
 Senior / Team Lead Database Administrator
 
 to join our Database Team.
 
 If you are passionate about database technologies and thrive in a fast-paced, collaborative environment, we would love to meet you.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Install, configure, and maintain
 
 Oracle and SQL Server
 
 database environments.
 
 </li>
 <li>
 Monitor and optimize database performance, including query tuning and troubleshooting performance bottlenecks.
 
 </li>
 <li>
 Plan, implement, and validate database backup and recovery strategies (including
 
 RMAN and Data Guard
 
 ).
 
 </li>
 <li>
 Ensure high availability, security, and integrity of databases.
 
 </li>
 <li>
 Collaborate with development and infrastructure teams to design efficient database structures, schemas, and SQL queries.
 
 </li>
 <li>
 Diagnose and resolve database-related issues such as configuration errors, connectivity problems, and data inconsistencies.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 
 6+ years of proven experience
 
 as a Database Administrator (Oracle and SQL Server).
 
 </li>
 <li>
 Strong knowledge of database architecture, performance tuning, and high availability concepts.
 
 </li>
 <li>
 Experience with database backup/recovery strategies including
 
 RMAN and Data Guard
 
 .
 
 </li>
 <li>
 
 Oracle RAC (Real Application Clusters)
 
 
 </li>
 <li>
 
 Applying Oracle security patches and handling database upgrades
 
 
 </li>
 <li>
 Proficient in
 
 SQL and PL/SQL programming
 
 .
 
 </li>
 <li>
 Strong analytical, troubleshooting, and problem-solving skills.
 
 </li>
 <li>
 Excellent communication skills and ability to work collaboratively across teams.
 
 
 </li>
 </ul>
 
 If you are a self-driven professional with a passion for database administration and eager to contribute to a dynamic and growing organization,
 
 we encourage you to apply
 
 and be part of our success story."
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Embark on an exciting journey with the Fin-tech Experts.
 
 </li>
 <li>
 Join a workplace that actively encourages and supports all talents.
 
 </li>
 <li>
 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
 </li>
 <li>
 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
 </li>
 </ul>
</div>

Team Lead Database Administrator

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