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account management team lead

ZIWO

<div>
 📍
 
 Location:
 
 The Greek Campus - Downtown - Cairo - Egypt | 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Account Management | 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and strategic
 
 Account Management Team Lead
 
 to oversee ZIWO&rsquo;s customer portfolio in Egypt and other regions. In this role, you will manage a team of Junior Account Managers, drive revenue growth through retention and upselling, oversee complex client escalations, and ensure exceptional account performance. You will also support the Head of Account Management in executing regional and global strategies to enhance client engagement and deliver outstanding service.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Own, manage, and grow a portfolio of accounts across Egypt and additional assigned regions
 </li>
 <li>
 Lead, coach, and mentor a team of Junior Account Managers handling small global accounts
 </li>
 <li>
 Develop and execute cross-sell and up-sell strategies to increase revenue
 </li>
 <li>
 Conduct coaching sessions, pipeline reviews, and provide ongoing performance feedback
 </li>
 <li>
 Monitor account health, usage patterns, and collaborate with the Revenue Growth Analyst for insights
 </li>
 <li>
 Act as the escalation point for high-risk or complex client issues
 </li>
 <li>
 Ensure team KPIs are achieved across retention, engagement, adoption, and revenue targets
 </li>
 <li>
 Work closely with Sales, Customer Success, and Product teams to align on client growth and satisfaction
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, IT, or a related field
 </li>
 <li>
 4&ndash;6 years of experience in Account Management, Customer Success, or client-facing roles
 </li>
 <li>
 Minimum 2 years in a leadership or supervisory role
 </li>
 <li>
 Proven track record in revenue growth, retention, and cross/upselling
 </li>
 <li>
 Experience managing enterprise-level accounts is highly preferred
 </li>
 <li>
 Proficiency in CRM systems (HubSpot, Salesforce, or similar)
 </li>
 <li>
 Strong analytical skills to interpret account health, data trends, and revenue insights
 </li>
 <li>
 Understanding of SaaS, cloud technologies, or contact center solutions
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills
 </li>
 <li>
 Strong follow-up discipline, customer-centric mindset, and problem-solving abilities
 </li>
 <li>
 Ability to manage pressure, handle escalations, and drive team performance
 </li>
 <li>
 English is mandatory; French is a significant advantage
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Opportunity to lead and grow a high-performing account management team
 </li>
 <li>
 Be part of a fast-paced, innovative SaaS company reshaping customer communication in the MENA region
 </li>
 <li>
 Cross-functional exposure working closely with Sales, CS, and Product teams
 </li>
 <li>
 Clear leadership career pathway and continuous learning opportunities
 </li>
 <li>
 Salaries paid in USD
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Account Management Team Lead

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
 <li>
 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
 <li>
 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
 </li>
 <li>
 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
 </li>
 <li>
 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
 </li>
 <li>
 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
 <li>
 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
 </li>
 <li>
 Proven success managing large enterprise customers with multi-million-dollar portfolios.
 </li>
 <li>
 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
 </li>
 <li>
 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
 </li>
 <li>
 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strategic account management and customer success mindset
 </li>
 <li>
 Deep understanding of Microsoft ecosystem and licensing models
 </li>
 <li>
 Business and financial acumen
 </li>
 <li>
 Consultative and solution-selling skills
 </li>
 <li>
 Collaborative team player with global mindset
 </li>
 <li>
 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Arab Financial Services

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute the e-commerce acquiring strategy, ensuring alignment with AFS&rsquo;s overall business goals.
 </li>
 <li>
 Manage the full lifecycle of merchant acquisition &mdash; from prospecting to onboarding, integration, and after-sales support.
 </li>
 <li>
 Lead market research, identify competitive trends, and build strong relationships with merchants and partners.
 </li>
 <li>
 Coordinate with internal stakeholders (operations, risk, compliance, and technology) to ensure seamless implementation of payment solutions.
 </li>
 <li>
 Oversee and continuously improve the customer journey for e-commerce merchants.
 </li>
 <li>
 Ensure compliance with CBE and card scheme requirements (Visa/Mastercard).
 </li>
 <li>
 Prepare business and product requirement documents and manage the product roadmap for e-commerce acquiring.
 </li>
 <li>
 Lead and develop a high-performing sales and account management team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field.
 </li>
 <li>
 5+ years of experience in e-commerce, acquiring, or digital payments (experience in fintech or banking is preferred).
 </li>
 <li>
 Strong technical understanding of payment gateways, merchant onboarding, and integration processes.
 </li>
 <li>
 Proven track record in achieving growth targets and managing key accounts.
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills.
 </li>
 </ul>
 
 
</div>

Ecommerce Manager

51Talk

<div>
 
 🌟
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.
 </li>
 <li>
 Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.
 </li>
 <li>
 Develop and execute strategies to generate new referral leads and improve conversion rates.
 </li>
 <li>
 Monitor performance data, analyze trends, and design action plans for continuous improvement.
 </li>
 <li>
 Collaborate with senior management to align operational goals with overall business objectives.
 </li>
 <li>
 Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least
 
 5 years of experience
 
 in Customer Success, Account Management, or Education-related roles, including
 
 1+ year in a managerial position
 
 .
 </li>
 <li>
 Strong command of
 
 English and Arabic
 
 , both written and spoken.
 </li>
 <li>
 Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).
 </li>
 <li>
 Excellent leadership, coaching, and interpersonal skills.
 </li>
 <li>
 Data-driven mindset, with strong analytical and problem-solving abilities.
 </li>
 <li>
 Highly adaptable and thrives in a fast-paced, evolving environment.
 </li>
 </ul>
</div>

Customer Service Manager

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 Role Description
 
 
 
 The Account Executive&rsquo;s primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products.
 
 
 
 EXPECTATIONS AND TASK
 
 
 
 
 Account and Customer Relationship Management, Software License Sales &amp; Cloud Subscription Revenue
 
 
 
 <ul>
 <li>
 Annual Revenue - Achieve / exceed quota targets. (Quarterly basis)
 </li>
 <li>
 Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
 </li>
 <li>
 Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
 </li>
 <li>
 Customer Acumen - Actively understand each customer&rsquo;s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
 </li>
 <li>
 Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
 </li>
 <li>
 Business Planning &ndash; Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer&rsquo;s decision process.
 </li>
 <li>
 Deliver &amp; Sell SAP Value.
 </li>
 <li>
 Maintain CRM system with accurate customer and pipeline information.
 </li>
 <li>
 Allign with the accurate linearity / sales reviews.
 
 
 </li>
 </ul>
 
 Demand Generation, Pipeline and Opportunity Management
 
 
 
 <ul>
 <li>
 Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
 </li>
 <li>
 Leverage &amp; Allign between the support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory. (Resource Orchestration)
 </li>
 <li>
 Leverage SAP Solutions &ndash; Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al)
 </li>
 <li>
 Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
 </li>
 <li>
 Support all SAP promotions and events in the territory.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 10-15 years of experience in sales of complex business software / IT solutions
 </li>
 <li>
 Proven track record in business application software sales preferrable in ERP/HRM/CX, Analytics.
 </li>
 <li>
 Experience in lead role of a team-selling environment.
 </li>
 <li>
 Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.
 </li>
 <li>
 Business level English: Fluent
 </li>
 <li>
 Local language: Fluent, Business Level
 </li>
 <li>
 UAE Backgroud is a plus.
 
 
 </li>
 </ul>
 
 Education And Qualifications / Skills And Competencie
 
 
 
 <ul>
 <li>
 Bachelor equivalent/MBA preffered.
 </li>
 <li>
 Digital transformation ceritificates is a plus.
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 436173 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Commercial Sales Senior Representative

elmenus

<div>
 
 
 Company Description
 
 
 
 elmenus is a leading food discovery and ordering platform, dedicated to helping people find and order food they will love. Our mission is to create the ultimate food platform by showcasing the best dishes in each city through a personalized experience. We play a key role in connecting restaurants with diners who are passionate about their offerings. At elmenus, we are transforming how people explore and enjoy food by building meaningful connections within the dining community.
 
 
 
 
 
 
 Role Description
 
 
 <ul>
 <li>
 Lead the end-to-end onboarding of new restaurants, acting as the main point of contact from documentation collection through full activation on the platform.
 </li>
 <li>
 Ensure seamless alignment with all onboarding processes, clearly guiding restaurant partners through operational standards, system usage, and requirements.
 </li>
 <li>
 Drive an exceptional honeymoon experience for newly onboarded restaurants, ensuring low operational violations, smooth adoption of processes, and strong early performance indicators.
 </li>
 <li>
 Own and manage the Restaurant Nesting Project, supporting new restaurants through intensive early-stage monitoring and interventions to accelerate growth and revenue performance.
 </li>
 <li>
 Monitor and elevate Restaurant NPS, addressing pain points with partners and collaborating with internal teams to enhance experience and satisfaction.
 </li>
 <li>
 Verify and ensure accuracy of partner data, collecting all required details, validating documentation, and ensuring flawless configuration before handoff to downstream teams.
 </li>
 <li>
 Collaborate cross-functionally with Operations, Account Management, Sales, and Product teams to ensure frictionless onboarding and a consistent partner experience.
 </li>
 <li>
 Track and own TAT (Turnaround Time) for onboarding steps, ensuring deadlines are consistently met and all KPIs and SLAs are adhered to.
 </li>
 <li>
 Identify issues proactively, troubleshoot operational and technical challenges and ensure partners receive fast, high-quality support.
 </li>
 <li>
 Provide training and guidance to restaurants on operational processes, platform tools, and performance expectations.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 1-2 years experience in account manager or vendor manager in any related field.
 </li>
 <li>
 Strong client relationship management, communication, and interpersonal skills.
 </li>
 <li>
 Experience in account growth strategies, performance analysis, and reporting.
 </li>
 <li>
 Organisational and problem-solving skills to handle multiple accounts effectively.
 </li>
 <li>
 Proficiency in CRM tools, data analysis, and Microsoft Office applications.
 </li>
 <li>
 Knowledge of the food and restaurant industry is a plus.
 </li>
 <li>
 Proven ability to work independently and within a team.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field
 </li>
 </ul>
</div>

Restaurant on-boarding Specialist

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Restaurant on-boarding Specialist