account manager - shipping & logistics Jobs in Cairo

account manager - shipping & logistics

customer success account manager Jobs in Cairo

customer success account manager

key account manager

sales key account manager

account executive

account manager

ZIWO

<div>
 📍
 
 Location:
 
 The Greek Campus - Downtown - Cairo - Egypt | 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Account Management | 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Account Manager
 
 to support our growing client base. In this role, you will manage a portfolio of small accounts, ensuring customer satisfaction, retention, and incremental revenue through cross-selling and upselling minor features. You will also support the broader account management team with insights, reporting, and CRM updates.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Manage a portfolio of small accounts, ensuring strong customer satisfaction and retention
 </li>
 <li>
 Identify upsell and cross-sell opportunities for add-ons and minor feature upgrades
 </li>
 <li>
 Maintain accurate CRM records for client interactions and updates
 </li>
 <li>
 Support the account management team with insights, coordination, and reporting
 </li>
 <li>
 Escalate customer concerns to senior account managers when needed
 </li>
 <li>
 Participate in product and feature training to enhance upsell effectiveness
 </li>
 <li>
 Build positive relationships with clients by serving as their first point of contact
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, IT, or a related field
 </li>
 <li>
 Minimum 2 year of experience in customer support, sales, or account coordination
 </li>
 <li>
 Strong interpersonal, communication, and follow-up skills
 </li>
 <li>
 Willingness to learn, grow, and progress into senior roles
 </li>
 <li>
 Familiarity with CRM tools (preferred)
 </li>
 <li>
 Proficiency in English (mandatory); Arabic and/or French is a strong plus
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Dynamic, collaborative, and supportive culture
 </li>
 <li>
 Partner with clients across the GCC and MENA region
 </li>
 <li>
 Contribute to a fast-growing SaaS company shaping the future of customer communication
 </li>
 <li>
 Clear growth pathways within the account management career track
 </li>
 <li>
 Salaries paid in USD
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Account Manager

REDA Chemicals

<div>
 
 
 Account Manager in Coatings and Construction
 
 
 
 
 Job Ref: JB827 &ndash; Cairo, Egypt
 
 
 
 
 REDA Chemicals
 
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 At REDA Chemicals, we passionately market and distribute a unique and innovative portfolio of specialty raw materials and industrial chemicals. We have one of the largest distribution networks with local services in more than 34 countries across the Middle East, Asia, and Africa.
 
 
 
 
 
 We are currently looking for go-getters to join our team for the following role:
 
 
 
 
 
 
 Title: Account Manager
 
 
 
 
 Industry: C1 &ndash; Coatings and Construction
 
 
 
 
 Function: Sales
 
 
 
 
 Reporting to: Business Unit Manager
 
 
 
 
 Location: Cairo, Egypt
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As an Account Manager for the Coatings &amp; Construction business at REDA Chemicals Egypt, you will play a pivotal role in driving growth and strengthening our market position within the coatings, paints, and construction chemicals segment.
 
 
 
 
 
 This role combines technical understanding with strong commercial skills, requiring familiarity with formulation chemistry and applications in coatings and construction, such as decorative and industrial paints, protective coatings, waterproofing systems, flooring solutions, mortars, and admixtures.
 
 
 
 
 
 You will be responsible for managing and expanding customer accounts, identifying new business opportunities, and positioning REDA Chemicals as a trusted technical and commercial partner to manufacturers, applicators, and contractors across Egypt, you will deliver value-added, solution-driven offerings that address customer challenges and support sustainable, profitable growth.
 
 
 
 
 
 This position is ideal for technically inclined sales professionals with a strong background in specialty chemicals and a passion for developing long-term customer partnerships in the Coatings &amp; Construction market.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and maintain long-term relationships with customers in the Coatings &amp; Construction industry (e.g., paint manufacturers, construction chemicals producers, contractors, and applicators).
 </li>
 <li>
 Identify new business opportunities and convert qualified leads into profitable sales.
 </li>
 <li>
 Monitor market trends, competitors, and customer needs to identify areas for business expansion in Egypt.
 </li>
 <li>
 Promote and sell specialty raw materials such as resins, binders, pigments, fillers, additives, polymers, admixtures, and related solutions for coatings and construction applications.
 </li>
 <li>
 Collaborate with business unit management, supply chain, to deliver tailored solutions that meet customer requirements.
 </li>
 <li>
 Achieve sales targets, margin objectives, and growth KPIs, in line with the company&rsquo;s strategic objectives.
 </li>
 <li>
 Provide regular sales forecasts, pipeline updates, and performance reports to management.
 </li>
 <li>
 Represent REDA Chemicals at customer meetings, technical visits, trade shows, and industry events as required.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in chemistry, Chemical Engineering, or a closely related field.
 </li>
 <li>
 Minimum 4 years of experience in sales specialty chemicals industry
 </li>
 <li>
 Previous working experience with a chemical distribution company or chemical manufacturer is an advantage.
 </li>
 <li>
 Familiarity with market trends and basic regulatory considerations in the coatings and construction chemicals sector.
 </li>
 <li>
 Demonstrated ability to develop and manage long-term customer relationships with key manufacturers, formulators, applicators, and technical/R&amp;D teams.
 </li>
 <li>
 Familiarity with CRM systems and very good command of MS Office (Excel, PowerPoint, Outlook, etc.).
 </li>
 <li>
 Very good communication skills in Arabic and English, both written and verbal.
 </li>
 <li>
 Strong selling, negotiation, presentation, and time-management skills.
 </li>
 <li>
 Ability and willingness to travel across Egypt, work both indoors and outdoors, and visit customer and manufacturing sites.
 </li>
 <li>
 Candidates should be based in Greater Cairo.
 </li>
 </ul>
</div>

ChampionX

<div>
 R00133093
 
 
 SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration.
 
 
 We are looking for an
 
 Account
 
 
 Manager
 
 located in
 
 Cairo, Egypt.
 
 This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 The ability to make an impact and shape your career with a company that is passionate about growth.
 </li>
 <li>
 The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
 </li>
 <li>
 Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
 </li>
 <li>
 Access to Employee Resource Groups (ERG&rsquo;s). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization
 </li>
 <li>
 Access to multiple knowledge sharing platforms to enhance collaboration and engagement.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Follow safety policies to provide a safe workplace for all employees and supports the guiding principles of Goal Zero. Drive culture of safety; Report safety observations / incidents.
 </li>
 <li>
 Develop strong relationships with key stakeholders in current and new customers, including plant facilities and executives. Leverage external network to pursue business opportunities within assigned accounts.
 </li>
 <li>
 Achieve annual sales target (YOY increase in sales and GM) by working collaboratively on targeting new business opportunities through application of professional selling and planning techniques
 </li>
 <li>
 Leverage extensive product, service and market knowledge in customer dialogue. Monitor local and regional competition, market shares and pricing within assigned account.
 </li>
 <li>
 Provide support to leadership for the Annual Business Review (i.e. create presentations and provide required information on own customer base). Assist site lead in developing profit improvement projects for client.
 </li>
 <li>
 Manage sales opportunities pyramid and provide accurate and up to date monthly updates.
 </li>
 <li>
 Monitor, track and maintain adequate field chemical inventories. Assist with collection of samples and conduct laboratory analysis whenever needed. Provide advanced analytics and delivery of all reports required by customer
 </li>
 <li>
 Support in leading Chemical development and qualification with customer and support in conducting the required Bottle testing and chemical field trials.
 </li>
 <li>
 Work as part of a wider team including our SME&rsquo;s and marketing managers to support lab testing and develop fit for purpose products to our customers
 </li>
 <li>
 Execute account sales plans under regular supervision of senior leaders. Develop awareness of account profitability and overall health of account.
 </li>
 <li>
 Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
 </li>
 <li>
 Exhibit technical proficiency in a specified job area according to business group.
 </li>
 <li>
 Recommend changes in chemical dosages, flow rates, or equipment. Report changes and/or problems to AM and/or DM and then to the customer.
 
 
 </li>
 </ul>
 
 Minimum Education And Experience
 
 
 
 <ul>
 <li>
 BS in Engineering preferred in Chemical, petroleum engineering or chemistry background.
 </li>
 <li>
 Minimum of 7 years of experience in the oil and gas field.
 </li>
 <li>
 Minimum of 5 years of experience in sales, business development and building customer relationship
 </li>
 <li>
 P/L management experience.
 </li>
 <li>
 Knowledge and experience in the oil field chemicals applications is mandatory for this job. This shall include but not limited to asset integrity and flow assurance chemical applications like PPD, Scale and corrosion inhibition, Emulsion breakers, Biocide etc.
 </li>
 <li>
 Thorough understanding of Oil and Gas upstream and well understanding of Oil &amp; Gas surface processing facilities and chemical dosing program. Knowledge in well drilling and completion chemical treatment is a plus.
 </li>
 <li>
 Thorough experience in Oil &amp; Gas Market. Knowledge in project engineering consultancy and EPC is a plus.
 </li>
 <li>
 Knowledge of general confidential information policies, procedures and regulations that governs employee and employer confidentiality, and of company confidentiality policies and procedures.
 </li>
 <li>
 Willingness to travel domestically across various locations as required.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that&rsquo;s been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that&rsquo;s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.
 
 
 For more news and information, visit SLB.com
 
 
 Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.
 
 
 
 Our Commitment to Diversity and Inclusion
 
 
 
 At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
 
 
 In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.
 
 
 We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
</div>

Account manager

talabat

<div>
 
 
 ROLE SUMMARY
 
 
 
 The Account Manager - Vendor Help Desk will be responsible for offering remote support to talabat&rsquo;s long-tail accounts and guiding the restaurant Partner on self-serve actions to drive their growth. This role&rsquo;s engagement with our accounts is critical to their future success with talabat, especially for accounts that have been newly onboarded on the platform. We expect this role to offer basic account management capabilities in a virtual form, and potentially gain a path to join the local Sales team as part of the natural career progression.
 
 
 
 
 
 
 WHAT&rsquo;S ON YOUR PLATE?
 
 
 <ul>
 <li>
 Make periodic calls to talabat&rsquo;s long tail accounts, and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.
 </li>
 <li>
 Educate the accounts on recommended actions to take (why and when) at a basic level, and ensure they take those actions so that they can grow their business on talabat.
 </li>
 <li>
 Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view, such as engagement rate, orders, GMV, menu quality, order cancellation rate, etc.
 </li>
 <li>
 Guide the accounts to build self-serve capability by constantly educating them on the right actions to take - both for commercial as well non-commercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).
 </li>
 <li>
 Ensure a high level of adherence to our internal guidance on ways of working, and engagement mechanisms with the account.
 </li>
 </ul>
 
 
 
 
 
 WHAT DID WE ORDER?
 
 
 <ul>
 <li>
 University Graduates Only.
 </li>
 <li>
 Experience in Sales or Account Management is a plus.
 </li>
 <li>
 Minimum B2 level proficiency in English as well as Arabic.
 </li>
 <li>
 Knowledge and experience working on MS Excel. Background with tools such as Tableau is a plus.
 </li>
 <li>
 Highly motivated with curiosity to learn and excel in a fast-paced and constantly changing environment.
 </li>
 </ul>
 
 
 
</div>

Online Account Manager

Classera

<div>
 The Senior Account Manager will own end-to-end commercial and relationship management for key C-Pay clients. The role is responsible for driving revenue, ensuring high adoption of payment services, overseeing integrations, and expanding C-Pay&rsquo;s footprint with existing strategic accounts. This is not a soft relationship role &mdash; it demands hands-on leadership with clients, product, and operations.
 
 
 
 Key Responsibilities
 
 
 
 
 Client Management &amp; Growth
 
 
 
 <ul>
 <li>
 Manage a portfolio of high-value C-Pay clients across education, government, fintech, and enterprise sectors.
 </li>
 <li>
 Serve as the primary point of contact for all commercial, operational, and technical matters.
 </li>
 <li>
 Build account plans to expand usage, upsell payment services, and increase transaction volume.
 </li>
 <li>
 Lead renewals, contract extensions, fee negotiations, and pricing discussions.
 </li>
 <li>
 Ensure client satisfaction and proactively address risks, disputes, and escalations.
 
 
 </li>
 </ul>
 
 Operational &amp; Technical Coordination
 
 
 
 <ul>
 <li>
 Oversee onboarding, integration, and activation of new clients in coordination with Product, Tech, and Operations.
 </li>
 <li>
 Track and resolve payment issues, reconciliation gaps, settlement delays, or wallet-related challenges.
 </li>
 <li>
 Ensure full compliance with regulatory and financial controls across all transactions.
 </li>
 <li>
 Support clients with API integration, reporting needs, and financial workflow optimization.
 
 
 </li>
 </ul>
 
 Revenue &amp; Performance
 
 
 
 <ul>
 <li>
 Monitor daily/weekly/monthly C-Pay metrics: TPV, ARPU, active merchants, settlement timelines, and wallet performance.
 </li>
 <li>
 Identify opportunities to increase usage and reduce churn.
 </li>
 <li>
 Deliver quarterly business reviews (QBRs) with data-backed insights and growth recommendations.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Product on new features, client requirements, and product feedback.
 </li>
 <li>
 Support Finance with settlement cycles, reconciliation, chargebacks, and invoicing.
 </li>
 <li>
 Partner with Sales and Implementation teams to deliver a seamless end-to-end client experience.
 
 
 </li>
 </ul>
 
 Compliance &amp; Risk
 
 
 
 <ul>
 <li>
 Ensure clients follow KYC, AML, and regulatory processes required by C-Pay.
 </li>
 <li>
 Identify high-risk accounts and coordinate mitigation plans.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 5&ndash;8+ years in Account Management / Customer Success within fintech, payments, banking, PSPs, or SaaS.
 </li>
 <li>
 Proven track record managing large strategic accounts and growing revenue.
 </li>
 <li>
 Experience with online payments, gateways, wallets, settlements, or financial APIs.
 </li>
 </ul>
</div>

Fintech Account Manager

Wisely Insure

<div>
 
 
 Tasks and Responsibilities:
 
 
 <ul>
 <li>
 Handle day to day claims with corporate and Individual clients
 </li>
 <li>
 Responsible for client retention and policy renewals&nbsp;
 </li>
 <li>
 Responsive to client inquiries, service concerns and any requests
 </li>
 <li>
 Deal directly with Insurance companies regarding the service&nbsp;
 </li>
 <li>
 Handle and follow-up on collections and payment matters from the client side and insurance company.&nbsp;
 </li>
 <li>
 Might be asked to visit client premises or perform meetings based on need basis
 </li>
 <li>
 Issue motor policies and other non-life policies through Insurance companies&nbsp;
 </li>
 <li>
 Report directly to the&nbsp;General Insurance Unit Head
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor Holder of any related field (Non-medical)
 </li>
 <li>
 1- 2 years Experience as an account manager B2B in any field&nbsp;
 </li>
 <li>
 Excellent command of English language
 </li>
 <li>
 Excellent Microsoft Excel&nbsp;
 </li>
 <li>
 Presentable and Organized
 </li>
 <li>
 Client Oriented&nbsp;
 </li>
 <li>
 Preferably with a Car
 </li>
 </ul>
</div>

Account Manager (Motor)

DHL Express

<div>
 
 Role Purpose:
 
 
 
 The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers. This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.
 
 
 
 Key Responsibilities:
 
 
 
 
 Account Development &amp; Growth / Acquisition:
 
 
 
 
 <ul>
 <li>
 Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers
 </li>
 <li>
 Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
 </li>
 <li>
 Manage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer&rsquo;s business profitability
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Build and maintain multi-level relationships with key decision-makers.
 </li>
 <li>
 Conduct quarterly business reviews to assess performance and identify growth opportunities.
 </li>
 <li>
 Ensure timely resolution of service issues through coordination with internal teams.
 
 
 
 </li>
 </ul>
 
 Market &amp; Competitive Analysis
 
 
 
 
 <ul>
 <li>
 Monitor competitor activities and market trends.
 </li>
 <li>
 Design strategies to defend and grow market share.
 
 
 
 </li>
 </ul>
 
 Cross-functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with Customer Service, Operations, and Regional Sales teams.
 </li>
 <li>
 Lead initiatives to implement new solutions for strategic accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Logistics, or related field.
 </li>
 <li>
 3&ndash;4 years of experience in B2B sales or account management (preferably in logistics/express industry).
 </li>
 <li>
 A proved track in sales performance and achievements.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong consultative selling and negotiation skills.
 </li>
 <li>
 SLNB completion
 </li>
 <li>
 Excellent communication and presentation abilities.
 </li>
 <li>
 Analytical mindset with strategic planning capabilities.
 </li>
 <li>
 Proficiency in English and Arabic.
 
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 
 <ul>
 <li>
 Customer-centric and results-driven.
 </li>
 <li>
 Resilient, proactive, and able to work under pressure
 </li>
 </ul>
</div>

Key Account Manager

Explore 332+ Account manager in Cairo this December. Find roles across top companies and apply now to boost your career.

332 account manager jobs IN Cairo

Account Manager

Account Manager

Account manager

Online Account Manager

Fintech Account Manager

Account Manager (Motor)

Key Account Manager