account manager

account manager - local shops Jobs in Cairo

account manager - local shops

account manager - shipping & logistics Jobs in Cairo

account manager - shipping & logistics

associate manager - supply chain Jobs in Cairo

associate manager - supply chain

commercial manager

account manager shipping logistics

Magnet

<div>
 
 
 Industry:
 
 Parcel Delivery, Shipping &amp; logistics
 
 
 
 Job Location:
 
 New Cairo, Egypt.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned logistics clients, maintaining strong and long-term relationships.
 </li>
 <li>
 Understand clients&rsquo; supply chain requirements and provide tailored logistics solutions.
 </li>
 <li>
 Manage end-to-end service delivery, including transportation, freight forwarding, warehousing, and distribution.
 </li>
 <li>
 Monitor shipment performance, resolve service issues, and ensure on-time delivery.
 </li>
 <li>
 Identify opportunities to upsell or cross-sell value-added logistics services.
 </li>
 <li>
 Coordinate with internal teams (operations, customer service, finance, and compliance) to meet client expectations.
 </li>
 <li>
 Prepare account performance reports, KPIs, and conduct regular business reviews for clients.
 </li>
 <li>
 Track market trends, competitor activity, and industry developments to support client growth strategies.
 </li>
 <li>
 Ensure accurate account documentation, pricing agreements, and CRM updates.
 </li>
 <li>
 Handle client escalations professionally and work with relevant teams to provide timely resolutions.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration, Logistics, Supply Chain Management
 
 , or a related field.
 </li>
 <li>
 
 2&ndash;3 years of experience
 
 in
 
 Account Management
 
 within the
 
 Parcel Delivery, Shipping, or Logistics
 
 sector.
 </li>
 <li>
 Strong understanding of logistics operations, warehousing, and distribution processes.
 </li>
 <li>
 Excellent communication, negotiation, and relationship management skills.
 </li>
 <li>
 Analytical mindset with strong reporting and presentation abilities.
 </li>
 <li>
 Proficiency in
 
 Microsoft Office
 
 and
 
 CRM systems
 
 .
 </li>
 <li>
 Ability to manage multiple clients and priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Account Manager - Shipping & logistics

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 The Role!
 
 
 This is the ideal role for someone with B2B customer success experience, who&rsquo;s looking for their first steps towards account management. You&rsquo;ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
 
 
 As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.
 
 
 
 About Bosta Box:
 
 
 
 Bosta Box is one of Bosta&rsquo;s projects, designed to handle bulky and large-scale B2B shipments. Leveraging advanced technology and smart logistics solutions, the service enables retailers to seamlessly deliver goods from their warehouses or main hubs directly to their stores. This ensures faster turnaround, reliable fulfillment, and operational efficiency. By combining tailored solutions for heavy and high-volume shipments with data-driven operations and real-time tracking, Bosta Box empowers businesses to scale efficiently while maintaining smooth and transparent supply chain operations.
 
 
 
 What will you do?
 
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with clients
 </li>
 <li>
 Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings
 </li>
 <li>
 Develop a trusted advisor relationship with key accounts, client stakeholders
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to clients&rsquo; needs and objectives
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
 </li>
 <li>
 Forecast and track key account metrics/goals
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our service
 </li>
 <li>
 Liaise between the customer and internal teams
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role in the shipping/logistics field is a preferable
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 </li>
 <li>
 Proven ability to manage multiple tasks at a time while paying strict attention to detail
 </li>
 <li>
 Excellent listening, negotiation, and presentation skills
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment
 </li>
 <li>
 Natural relationship builder with integrity, reliability, and maturity
 </li>
 <li>
 Ability to prioritize among competing tasks
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Keen attention to detail and adherence to deadlines
 </li>
 <li>
 Experience with CRM system is a plus
 </li>
 <li>
 Able to work in a start-up field
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Account Manager (Bosta Box)

Dkhoon Emirates

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Shipping Coordinator is responsible for creating Air Waybills (AWBs) for stock replenishment shipments, coordinating with shipping and courier companies, and ensuring timely delivery to branches. The role also involves tracking shipment status, resolving delivery issues, and ensuring all deliveries are properly updated and reflected in the system.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 
 <li>
 Create and manage AWBs for stock replenishment with courier and shipping companies.
 </li>
 
 <li>
 Coordinate daily shipment dispatches to ensure delivery to branches on time.
 </li>
 
 <li>
 Follow up with courier companies on shipment status and resolve any delivery delays or issues.
 </li>
 
 <li>
 Verify successful delivery to branches and ensure the system is updated accurately.
 </li>
 
 <li>
 Maintain shipment records and documentation for reference and reporting.
 </li>
 
 <li>
 Communicate with branch teams to confirm receipt of shipments and handle discrepancies.
 </li>
 
 <li>
 Support the logistics team in optimizing shipping schedules and cost efficiency.
 </li>
 
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 
 <li>
 2+ years of experience in logistics, or shipping coordination.
 </li>
 
 <li>
 Strong communication and coordination skills.
 </li>
 
 <li>
 Have experience in using shipment tracking systems and ERP or WMS platforms.
 </li>
 
 <li>
 Attention to detail and ability to multitask under pressure.
 </li>
 
 <li>
 Good knowledge of courier operations and shipment documentation (AWBs, invoices, proof of deliveries.).
 </li>
 </ul>
</div>

Shipping coordinator

Noatum

<div>
 
 Strategic Leadership &amp; Business Development
 
 
 
 <ul>
 <li>
 Oversee the commercial representation of multiple lines (including NVOCC and feeder services) across all Egyptian ports.
 </li>
 <li>
 Lead the setup, development, and implementation of future services and agency lines (GFS, etc.).
 </li>
 <li>
 Build and execute business plans for new line launches and expansions, including commercial targets, team setup, and cost management.
 </li>
 <li>
 Identify new business opportunities and forge strategic partnerships to maintain and grow market share.
 
 
 </li>
 </ul>
 
 Sales &amp; Commercial Management
 
 
 
 <ul>
 <li>
 Lead and mentor the liner commercial team, including Sales, Customer Service, and Commercial Operations.
 </li>
 <li>
 Drive revenue and volume growth for both import and export liner services.
 </li>
 <li>
 Negotiate key deals, rate agreements, and depot contracts at major ports (e.g., Alexandria, Damietta, Sokhna, Port Said).
 </li>
 <li>
 Provide ongoing market intelligence, competition mapping, and pricing strategy.
 
 
 </li>
 </ul>
 
 Operational Oversight
 
 
 
 <ul>
 <li>
 Supervise vessel and cargo operations, ensuring smooth execution and cost-efficiency. ⚓
 </li>
 <li>
 Ensure end-to-end control over documentation, container logistics, and terminal coordination. 🗂️
 </li>
 <li>
 Act as the key liaison with port authorities, terminals, and third-party service providers. 🤝
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Recruit, develop, and manage high-performing liner service teams across various functions. Foster a culture of accountability, collaboration, and operational excellence.
 </li>
 <li>
 Define KPIs and monitor team performance regularly.
 
 
 </li>
 </ul>
 
 Regulatory &amp; Compliance
 
 
 
 <ul>
 <li>
 Maintain an in-depth understanding of Egyptian maritime and port regulations.
 </li>
 <li>
 Ensure compliance with legal, financial, and agency obligations for all line activities.
 </li>
 <li>
 Represent the agency and principal lines in regulatory discussions and industry forums.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 15-20 years of experience in liner shipping and agency management in Egypt. 📅
 </li>
 <li>
 Proven expertise in handling feeder and husbandry services, commercial representation, and full-cycle liner operations. 🛠️
 </li>
 <li>
 At least 10 years of hands-on experience with regular line and agency business in the Egyptian market. 🏢
 </li>
 <li>
 Strong background in hiring and managing cross-functional teams (Sales, Customer Service, Operations).
 </li>
 <li>
 Excellent command of Arabic and English (spoken and written).
 </li>
 <li>
 Demonstrated commercial acumen and market negotiation capabilities.
 </li>
 <li>
 Familiarity with container logistics, depot management, and port infrastructure.
 
 
 </li>
 </ul>
 
 Preferred Background
 
 
 
 <ul>
 <li>
 Experience in working with or managing lines.
 </li>
 <li>
 Former or current Liner Manager or Commercial Director with deep ties in the Egyptian shipping and forwarding market.
 </li>
 <li>
 Strong relationships with port authorities, terminal operators, and local regulators.
 
 
 </li>
 </ul>
 #Noatum Maritime
</div>

Liner Manager

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 The Customer Care Supervisor is responsible for leading a team of customer care agents to deliver exceptional customer experiences across Chat, Ticket, and Voice channels. The role ensures daily operations run smoothly, team performance meets defined KPIs (CSAT, AHT, Quality), and customer issues are handled efficiently and professionally. The Supervisor acts as a key link between agents and management, ensuring high service quality, agent engagement, and process consistency.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise and support day-to-day operations for the assigned channels Chat, Ticket, or Voice
 </li>
 <li>
 Monitor and manage team performance to achieve KPIs (CSAT, AHT, adherence, utilization)
 </li>
 <li>
 Conduct regular coaching sessions, performance reviews, and quality assessments with agents
 </li>
 <li>
 Ensure all customer interactions meet Bosta&rsquo;s tone of voice, service standards, and SLA
 </li>
 <li>
 Promote a positive, motivating, and customer-centric team culture
 </li>
 <li>
 Handle and document customer escalations and feedback
 </li>
 <li>
 Share weekly summary reports with the Customer Care Manager
 </li>
 <li>
 Support in implementing new tools, systems, or process improvements
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communication, or a related field
 </li>
 <li>
 Certification in Customer Service Management or Team Leadership is a plus
 </li>
 <li>
 2&ndash;4 years of experience in Customer Care or Contact Center Operations, with at least 1 year in a supervisory or team leader role
 </li>
 <li>
 Experience in logistics, shipping, or e-commerce industries is highly preferred
 </li>
 <li>
 Proven experience managing multiple communication channels (Chat, Ticket, Voice)
 </li>
 <li>
 Familiarity with customer experience metrics (CSAT, AHT, NPS, FCR)
 </li>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to analyze performance data and translate it into actionable insights
 </li>
 <li>
 Time management and multitasking under pressure
 </li>
 <li>
 High customer empathy and conflict resolution skills
 </li>
 <li>
 Proficiency in CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce)
 </li>
 <li>
 Good command of MS Excel and reporting tools
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Care Supervisor

PSA BDP

<div>
 
 Job Description
 
 
 
 Scope
 
 
 This role will be responsible for handling the collection and dispatch of documents in an efficient manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 To ensure all documents / delivery orders are collected on time from various customers, carriers and government agencies.
 </li>
 <li>
 To ensure that all intercompany document collection and handovers are completed on time.
 </li>
 <li>
 To complete all legalisation and certificate of origin from the Chamber of Commerce.
 </li>
 <li>
 Do official banking as required, cheques encashment and making payments at the bank.
 </li>
 <li>
 Collect payments as required.
 </li>
 <li>
 Dispatch documentation to carriers / customs / consignee.
 </li>
 <li>
 Deliver documents to protocol for clearance of duty under privilege and clear goods through customs.
 </li>
 <li>
 Responsible to inform the Head of Administration of re-registrations and insurance procedures for all the vehicle fleet.
 </li>
 <li>
 Check the Courier mailing list, postal box and dispatch accordingly.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 
 Qualifications/Experience
 
 
 
 Minimum: High school diploma or equivalent.
 
 
 Preferred: Diploma or coursework in logistics, supply chain, business administration, or related fields.
 
 
 Must manage multiple deliveries, document pickups, and errands efficiently.
 
 
 Critical when dealing with customs deadlines, shipping cut-offs, and urgent documentation.
 
 
 Familiarity with import/export processes, bill of lading, customs clearance forms, and incoterms is an asset.
</div>

Runner

<div>
 
 
 Company Description
 
 
 
 AIG, established in 1998, is a value-added reseller and business consultant dedicated to bridging local market needs with cutting-edge technology solutions. We provide specialized products and customized services across various sectors, including oil and gas, petrochemicals, power generation, industrial, aviation, and ICT. With over two decades of experience, AIG has built a reputation as a reliable sales consultant, authorized distributor, and service provider for both multinational corporations and local businesses. AIG is known for representing reputable international trademarks and delivering excellent customer-centric solutions to the Egyptian market.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The employee is responsible for preparing proposals, processing orders, and reviewing contractual terms. He or she also assists the company&rsquo;s Account Managers in ensuring smooth and efficient commercial operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 1.Commercial Responsibilities (40%):
 
 <ul>
 <li>
 Prepare and issue technical and commercial submittals for tenders before closing dates.
 </li>
 <li>
 Manage and coordinate the sales queue to ensure all proposed solutions are aligned with sales team instructions and customer RFQs.
 </li>
 <li>
 Follow up on open orders through delivery, invoicing, and post-delivery stages.
 </li>
 <li>
 Respond promptly and accurately to customer inquiries, requests for information, and pricing.
 </li>
 <li>
 Maintain and update the inquiry/order log sheet on a regular basis.
 </li>
 <li>
 Prepare detailed Win/Loss reports for each account to support performance tracking.
 </li>
 <li>
 Ensure the agreed gross margin is maintained in collaboration with Sales Account Managers.
 </li>
 <li>
 Immediately report any financial loss incurred after customer order placement.
 </li>
 </ul>
 
 
 
 
 
 2.Technical Responsibilities (30%):
 
 
 <ul>
 <li>
 Maintain complete and up-to-date technical knowledge of all products and solutions.
 </li>
 <li>
 Assist the Sales Team with product enhancement updates and technical support as required.
 </li>
 <li>
 Serve as an escalation point for customers and the sales team for initial technical or design issues, coordinating with manufacturers to ensure swift resolution.
 </li>
 <li>
 Provide accurate and timely technical clarifications to customers to facilitate decision-making.
 </li>
 </ul>
 
 
 
 
 
 3.Reporting and Coordination Responsibilities (30%):
 
 
 <ul>
 <li>
 Prepare monthly, quarterly, and annual sales reports, including figures, trends, and performance insights.
 </li>
 <li>
 Actively participate in sales team meetings, contributing ideas and sharing best practices.
 </li>
 <li>
 Collaborate with the Logistics and Finance Departments to ensure all documents related to issued orders are accurate, complete, and up to date.
 </li>
 </ul>
 
 
 
 
 
 &nbsp;4.Decision-Making Responsibilities:&nbsp;&nbsp;
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Make quote/decline decisions based on AIG&rsquo;s strengths and weaknesses analysis (in coordination with the Sales Account Manager).
 
 <ul>
 <li>
 Define and maintain acceptable Gross Profit Margins.
 </li>
 <li>
 Prepare technical submittals that fully comply with customer RFQs.
 </li>
 <li>
 Assess and negotiate commercial terms and conditions based on AIG&rsquo;s past performance and relationship with each customer.
 </li>
 <li>
 Determine optimal delivery logistics and manage related costs effectively.
 </li>
 </ul>
 
 
 
 
 
 5.Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 Timeliness and accuracy of inquiries, orders, and offer submissions.
 </li>
 <li>
 Attendance and punctuality record.
 </li>
 <li>
 Hit Rate (successful quotes vs. total quotes).
 </li>
 <li>
 Quality and responsiveness in customer follow-up.
 </li>
 </ul>
 
 
 
 
 Customers &ndash; 40%
 
 
 Supervisors &ndash; 30%
 
 
 Colleagues &ndash; 20%
 
 
 Sub-ordinates &ndash; 10%
 
 
 
 
 
 
 Required Skills and Competencies:
 
 
 <ul>
 <li>
 Pleasant and professional personality with a customer-first approach.
 </li>
 <li>
 Ability to meet fixed deadlines and perform effectively under pressure.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Positive attitude and strong work ethic.
 </li>
 <li>
 Proven ability to build and deliver compelling presentations.
 </li>
 <li>
 Strong persuasion and influencing skills to support business decisions.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Primarily office-based role.
 </li>
 <li>
 Regular use of equipment including PC, laptop, cell phone, and product brochures
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Required Educational Qualifications &amp; Professional Knowledge:
 
 
 
 
 Customer Service
 
 
 
 Professional knowledge of principles and processes for providing customer and personal services. Includes needs assessment, meeting service standards, and evaluating customer satisfaction.
 
 
 
 Presales Knowledge
 
 
 
 3&ndash;5+ years of professional experience in presales, tendering, engineering, or project management. Proven ability to manage multiple requests/projects in parallel.
 
 
 
 You Speak Fluent Impact
 
 
 
 You&rsquo;ve got strong English skills not just grammar and composition, but real communication. Whether it&rsquo;s writing a killer proposal or pitching an idea in a meeting, you know how to make words work.
 
 
 
 Tech-Savvy &amp; Digitally Fluent
 
 
 
 You know your way around engineering software, proposal tools, and documentation platforms. You use tech not just to get things done -but to do them smarter, faster, and better.
 
 
 
 Numbers That Drive Decisions
 
 
 
 You&rsquo;ve got a solid grip on calculus and statistics, and you know how to turn data into insights. Whether it&rsquo;s cost analysis or proposal modeling, your math skills help shape smart strategies.
 
 
 &nbsp;
 
 
 
 What We Offer (not limited to):
 
 
 
 
 Employment Type
 
 
 
 Stable employment contract (minimum one year)
 
 
 
 Work Environment
 
 
 
 Multicultural and diverse environment fostering innovation
 
 
 
 Growth &amp; Development
 
 
 
 Professional training programs and clear career development pathways
 
 
 
 Compensation &amp; Benefits
 
 
 
 Competitive package including:
 
 
 &bull; Personal and family medical insurance
 
 
 &bull; Transportation allowance
 
 
 &bull; Phone allowance
 
 
 &bull; Payroll retail banking services
 
</div>

Presales and Proposal Engineer

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