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application support specialist

Confidential

<div>
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Department:
 
 Information Technology (IT)
 
 
 
 Position:
 
 Application Support Specialist
 
 
 
 Position Overview:
 
 
 
 The Application Support Specialist is responsible for providing technical and operational support for business applications. This role ensures system stability, assists end-users, resolves technical issues, and works closely with IT and business teams to enhance application performance.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide daily support for internal users related to business applications.
 </li>
 <li>
 Monitor, troubleshoot, and resolve application-related issues in a timely manner.
 </li>
 <li>
 Log, track, and manage support tickets through the internal helpdesk system.
 </li>
 <li>
 Collaborate with software vendors or internal developers to escalate and resolve complex issues.
 </li>
 <li>
 Participate in testing and validation of application updates or enhancements.
 </li>
 <li>
 Train and guide users on the proper use of systems and features.
 </li>
 <li>
 Document support processes, known issues, and solutions.
 </li>
 <li>
 Monitor application performance and report any incidents or service disruptions.
 </li>
 <li>
 Assist in integrating new systems or modules in coordination with the IT team.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Information Technology
 
 ,
 
 Computer Science
 
 ,
 
 Information Systems
 
 , or a related field.
 </li>
 <li>
 Minimum of
 
 2 years of experience
 
 in application support or a similar IT support role.
 </li>
 <li>
 Familiarity with enterprise systems such as
 
 ERP
 
 (preferably
 
 Microsoft Dynamics 365
 
 ).
 </li>
 <li>
 Proficiency in
 
 Microsoft Excel
 
 and other Office tools.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to communicate effectively with both technical and non-technical users.
 </li>
 <li>
 Fluent in English (Arabic is a plus).
 </li>
 </ul>
 
 
</div>

Application Support Specialist

First Gulf Company

<div>
 
 
 
 Job Summary
 
 
 
 
 
 
 
 We are seeking a skilled and motivated
 
 Application Support Specialist
 
 with 2&ndash;3 years of experience in supporting
 
 ERP systems (Microsoft Dynamics 365(D365)), with a strong focus on HR applications
 
 . The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of enterprise applications, including Microsoft Dynamics 365 (D365) and HR platforms such as KayanHR. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach.
 
 Bilingual (Arabic/English) proficiency is required.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 1. Application Support
 
 
 <ul>
 <li>
 Provide technical support for Microsoft Dynamics 365 (D365) and other business/HR applications (e.g., KayanHR, Procore).
 </li>
 <li>
 Troubleshoot and resolve application-related issues reported by end-users.
 </li>
 <li>
 Monitor application performance and ensure system availability.
 </li>
 </ul>
 
 
 2. User Assistance
 
 
 <ul>
 <li>
 Assist end-users with application functionality, workflows, and best practices.
 </li>
 <li>
 Conduct training sessions or create user guides to improve application adoption.
 </li>
 </ul>
 
 
 3. Issue Resolution
 
 
 <ul>
 <li>
 Diagnose and resolve technical issues related to D365 modules (e.g., Sales, Customer Service, Finance, Supply Chain).
 </li>
 <li>
 Provide hands-on support for HR systems to ensure smooth end-user operations.
 </li>
 </ul>
 
 
 4. Documentation &amp; Training
 
 
 <ul>
 <li>
 Maintain detailed documentation of support requests, resolutions, and system configurations.
 </li>
 <li>
 Develop knowledge base articles for common issues.
 </li>
 <li>
 Organize and manage training sessions with end-users.
 </li>
 </ul>
 
 
 5. Collaboration
 
 
 <ul>
 <li>
 Work closely with cross-functional teams (IT, HR, Finance, and vendors) to deliver effective solutions.
 </li>
 <li>
 Participate in application upgrades, testing, and deployment activities.
 </li>
 </ul>
 
 
 6. Continuous Improvement
 
 
 <ul>
 <li>
 Identify opportunities to improve application performance and user experience.
 </li>
 <li>
 Suggest and implement process improvements to enhance support efficiency.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree/Advanced Diploma in Information Technology, Computer Science, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in application support, particularly in
 
 HR systems and ERP applications
 
 .
 </li>
 <li>
 Prior experience supporting Microsoft Dynamics 365 (D365) and business applications such as
 
 KayanHR
 
 and
 
 Procore
 
 .
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Basic understanding of SQL, Power Platform (Power BI, Power Apps, Power Automate), and integration tools.
 </li>
 <li>
 Experience with programming tools like
 
 X++
 
 and
 
 .NET
 
 is a plus.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong problem-solving and analytical abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently as well as collaboratively in a team environment.
 </li>
 </ul>
 
 
 Language Skills:
 
 
 <ul>
 <li>
 
 Bilingual proficiency in Arabic and English
 
 .
 </li>
 </ul>
 
 
</div>

Ation Thynkk Internet Private Limited

We are looking for a Software Support Specialist for our Client in Saudi Arabia.Experience Required: 7+ yearsNotice Period: Immediate to 20 daysPayroll: DirectThe ideal candidate will have a strong background in managing business-critical systems such as Odoo, Oracle ERP, AIMS, and Google Workspace AppSheet, and will act as a key link between business stakeholders in Saudi Arabia and our development team in the UAE.Job Responsibilities:&#61623; Develop and maintain a comprehensive IT vision covering softwareapplications, API interfaces, and system integrations.&#61623; Write technical specifications, perform software comparisons, andguide decision-making between custom development and off-the-shelf solutions.&#61623; Ensure regulatory and business alignment, including interfacing with local systems such as Tawuniya.&#61623; Serve as the primary liaison between KSA-based business users and the UAE-based application development team.&#61623; Oversee the local IT support specialist responsible for endpoints, user support, network and hardware.&#61623; Coordinate with Group IT and AI teams on cybersecurity, infrastructure, and digital innovation initiatives.Experience:&#61623; Bachelors or Masters degree in Computer Science, Information Technology, or a related field.&#61623; 8+ years of IT experience, with at least 4 years in a senior managerial role.&#61623; Proven experience with enterprise platforms (Odoo, Oracle ERP) and low-code tools (e.g., AppSheet).&#61623; Business-savvy and tech-driven mindset&#61623; Strong understanding of systems integration, APIs, and IT architecture.&#61623; Excellent leadership, communication, and decision-making skills.&#61623; Experience managing cross-regional teams is a plus.Job Type: Full-timePay: &#65020;8,000.00 - &#65020;10,000.00 per month

Sotware Support Specialist

TAWANTECH

We are looking for a Corporate Digital Support Specialist to join our Digital Banking team. The role is responsible for supporting the operations of corporate digital channels and digital products, ensuring smooth daily performance, handling issues, and acting as the bridge between business operations and IT support.
 
Key Responsibilities: 
Support operations of corporate digital channels and digital products in partnership with IT application support.
 
Investigate, analyze, and resolve issues related to digital banking services.
 
Provide effective customer service and handle corporate clients’ digital complaints.
 
Establish workflow processes for smooth banking operations.
 
Act as a point of contact for operational issues in the digital banking department.
 
Collaborate with IT and DBS teams to escalate and resolve issues efficiently.
 
Proactively monitor system performance and ensure uninterrupted digital services.
 
Prepare accurate reports on issues, root cause analysis, and resolutions.
 
Qualifications & Skills: 
Bachelor’s degree in Information Technology, Computer Science, or related field.
 
Previous experience in digital banking operations, IT application support, or corporate banking.
 
Strong problem-solving and troubleshooting skills.
 
Excellent communication skills in Arabic & English.
 
Effective leadership, strong ownership, and ability to work under pressure.
 
Team player with a proactive and self-motivated attitude.
 
Ability to multitask and make sound decisions.
 
Benefits & Compensation: 
Comprehensive medical insurance.
 
Career growth and professional development opportunities.
 
Dynamic and collaborative work environment

Corporate Digital Support

Key Responsibilities:&nbsp;<ul><li>Provide daily support to end users in Finance, HR, and Operations.</li><li>Gather and analyze business requirements and translate them into technical solutions.</li><li>Customize and build reports &amp; dashboards using Power BI and Application Report Designer.</li><li>Ensure business processes comply with financial and operational standards.</li><li>Deliver end-user training and documentation to maximize adoption.</li><li>Manage configuration, upgrades, and lifecycle of ERP, CRM, and HCM applications.</li><li>Develop and optimize SQL queries for reporting and troubleshooting.</li><li>Ensure data integrity, security, and compliance across applications.</li><li>Support system integrations (APIs, middleware, data migration) to connect enterprise applications.</li><li>Collaborate with IT to ensure applications meet scalability, performance, and security standards.</li></ul>&nbsp;Qualifications &amp; Skills:&nbsp;<ul><li>Bachelor’s degree in information systems, Computer Science, Finance, or a related field.</li><li>Strong background in ERP, CRM, and HCM systems (both functional and technical).</li><li>Solid financial knowledge to support accounting and reporting processes.</li><li>Hands-on experience with Microsoft Power BI, Crystal Reports, and SQL.</li><li>Understanding of application integrations, middleware, and enterprise architecture.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Minimum 4 years of experience in a similar role.</li></ul>&nbsp;Preferred Qualifications:&nbsp;<ul><li>Experience with Focus ERP, Centra HCM, and Centra CRM.</li><li>Knowledge of process automation, workflow tools, and digital transformation initiatives.</li><li>Exposure to enterprise security standards and data governance.</li><li>Ability to manage both functional business discussions and technical system improvements.</li></ul>&nbsp;&nbsp;&nbsp;

Business Application Specialist

DXC Technology

<div>Job Description:<h1 class="jobSectionHeader">
Key Responsibilities</h1><h1 class="jobSectionHeader">
Issue Investigation &amp; Resolution</h1><h1 class="jobSectionHeader">
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.</h1><h1 class="jobSectionHeader">
Reproduce issues in test/staging environments to identify bugs or misconfigurations.</h1><h1 class="jobSectionHeader">
Conduct detailed log analysis, SQL/database checks, and API validation.</h1><h1 class="jobSectionHeader">
Incident Management</h1><h1 class="jobSectionHeader">
Classify and prioritize incidents based on severity and business impact.</h1><h1 class="jobSectionHeader">
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.</h1><h1 class="jobSectionHeader">
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.</h1><h1 class="jobSectionHeader">
 User Support &amp; Communication</h1><h1 class="jobSectionHeader">
Communicate with business users or clients to gather additional information when needed.</h1><h1 class="jobSectionHeader">
Provide workarounds or solutions while permanent fixes are being developed.</h1><h1 class="jobSectionHeader">
Maintain knowledge base and support documentation.</h1><h1 class="jobSectionHeader">
Technical Tasks</h1><h1 class="jobSectionHeader">
Prepare scripts or SQL queries to validate data or resolve issues.</h1><h1 class="jobSectionHeader">
Perform basic configuration changes or updates in non-production environments.</h1><h1 class="jobSectionHeader">
Conduct release verification and smoke testing after deployments.</h1><h1 class="jobSectionHeader">
Continuous Improvement</h1><h1 class="jobSectionHeader">
Analyze recurring issues to suggest long-term fixes or enhancements.</h1><h1 class="jobSectionHeader">
Provide feedback to development/QA teams to improve application stability and usability.</h1><h1 class="jobSectionHeader">
 Skills &amp; Qualifications</h1><h1 class="jobSectionHeader">
Technical Skills:</h1><h1 class="jobSectionHeader">
Strong .net, angular and VB experience</h1><h1 class="jobSectionHeader">
Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript).</h1><h1 class="jobSectionHeader">
Experience with web application architectures (e.g., client/server, REST APIs).</h1><h1 class="jobSectionHeader">
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.</h1><h1 class="jobSectionHeader">
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.</h1><h1 class="jobSectionHeader">
 Soft Skills:</h1><h1 class="jobSectionHeader">
Strong analytical and problem-solving skills.</h1><h1 class="jobSectionHeader">
Excellent communication and documentation abilities.</h1><h1 class="jobSectionHeader">
Ability to work independently and under pressure.</h1><h1 class="jobSectionHeader">
Communication: Slack, Microsoft Teams, Email</h1><h1 class="jobSectionHeader">
Code/CI: Git, Jenkins, GitHub Actions</h1>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

RR-0203395 - Associate Manager Software Engineering

<div>
 
 Job Description
 
 
 
 Key Responsibilities
 
 
 Issue Investigation &amp; Resolution
 
 
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
 
 
 Reproduce issues in test/staging environments to identify bugs or misconfigurations.
 
 
 Conduct detailed log analysis, SQL/database checks, and API validation.
 
 
 Incident Management
 
 
 Classify and prioritize incidents based on severity and business impact.
 
 
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
 
 
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
 
 
 User Support &amp; Communication
 
 
 Communicate with business users or clients to gather additional information when needed.
 
 
 Provide workarounds or solutions while permanent fixes are being developed.
 
 
 Maintain knowledge base and support documentation.
 
 
 Technical Tasks
 
 
 Prepare scripts or SQL queries to validate data or resolve issues.
 
 
 Perform basic configuration changes or updates in non-production environments.
 
 
 Conduct release verification and smoke testing after deployments.
 
 
 Continuous Improvement
 
 
 Analyze recurring issues to suggest long-term fixes or enhancements.
 
 
 Provide feedback to development/QA teams to improve application stability and usability.
 
 
 
 Skills &amp; Qualifications
 
 
 
 Technical Skills:
 
 
 Strong .net, angular and VB experience
 
 
 Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript).
 
 
 Experience with web application architectures (e.g., client/server, REST APIs).
 
 
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
 
 
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
 
 
 
 Soft Skills
 
 
 
 Strong analytical and problem-solving skills.
 
 
 Excellent communication and documentation abilities.
 
 
 Ability to work independently and under pressure.
 
 
 Communication: Slack, Microsoft Teams, Email
 
 
 Code/CI: Git, Jenkins, GitHub Actions
 
 
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
 
 .
 
</div>

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2681 application support specialist jobs IN Ksa

Application Support Specialist

Application Support Specialist

Sotware Support Specialist

Corporate Digital Support

Business Application Specialist

RR-0203395 - Associate Manager Software Engineering

RR-0203395 - Associate Manager Software Engineering