account manager with arabic & french Jobs in Cairo

account manager with arabic & french

accounts receivable accountant - cairo Jobs in Cairo

accounts receivable accountant - cairo

arabic customer service agent. Jobs in Cairo

arabic customer service agent.

associate crm manager

associate customer success manager with french (talent pool) Jobs in Cairo

associate customer success manager with french (talent pool)

arabic customer service agent

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Arabic Customer Service Agent.

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 As a Partner Support Team Leader, you will play a pivotal role in shaping and delivering a standout customer experience that sets us apart. Leading a team of frontline technical support agents, you will ensure every customer interaction is handled with care, expertise, and efficiency, building trust and long-term value.
 
 
 You&rsquo;ll guide and develop your team to exceed performance, quality, and customer satisfaction targets through clear direction, ongoing coaching, and regular one-to-ones. By fostering a culture of accountability and continuous improvement, you&rsquo;ll empower the team to resolve complex issues, manage escalations effectively, and deliver support that reflects our commitment to excellence.
 
 
 This role is critical to the success of our organisation, driving loyalty, reinforcing our reputation, and helping us deliver on our promise of a truly differentiated customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Inspire and lead a high-performing team of Contact Centre Agents, fostering a culture focused on accountability, customer obsession, and continuous improvement.
 </li>
 <li>
 Coach and develop team members through regular 1:1s, constructive feedback, and tailored development plans to enhance performance and customer outcomes.
 </li>
 <li>
 Monitor individual and team KPIs, including productivity, quality, first contact resolution, attendance, AHT, and CSAT, using data to drive improvements that elevate the customer experience.
 </li>
 <li>
 Identify skills gaps and training needs, partnering with the Training team to deliver impactful learning and upskilling programs that build confidence and capability.
 </li>
 <li>
 Manage real-time operations, ensuring optimal queue management, schedule adherence, and service level achievement across all support channels (phone, chat, email).
 </li>
 <li>
 Oversee daily workflow and task distribution to maintain seamless, timely, and effective customer interactions.
 </li>
 <li>
 Act as an escalation point for complex or sensitive customer issues, demonstrating strong problem-solving and customer advocacy to drive resolution and retention.
 </li>
 <li>
 Conduct regular QA checks, including call/chat monitoring and email reviews, to ensure compliance with quality standards and identify coaching opportunities.
 </li>
 <li>
 Track and manage time accountability, including agent hours, breaks, and adherence to attendance policies (e.g., Bradford Factor monitoring).
 </li>
 <li>
 Analyze performance trends and operational data to surface insights, recommend enhancements to tools and processes, and improve customer and agent experiences.
 </li>
 <li>
 Champion best practices by implementing and upholding company policies, service standards, and quality expectations.
 </li>
 <li>
 Deliver clear and insightful reporting on team performance, customer impact, and opportunities to the Leadership team.
 </li>
 <li>
 Lead workforce management activities, including scheduling, time-off approvals, and ensuring adequate coverage across shifts.
 </li>
 <li>
 Support hiring, onboarding, and performance management processes to build and maintain a strong, customer-focused team.
 </li>
 <li>
 Leverage data and customer feedback in daily decision-making, sharing insights across the organisation to influence broader CX improvements.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business administration or a relevant field
 </li>
 <li>
 Fluency in both English and Arabic, with exceptional writing and speaking skills in both languages
 </li>
 <li>
 Advanced proficiency in using CRM systems.
 </li>
 <li>
 5+ years of experience in Customer Experience with a minimum of 2 years of experience in managing teams in Customer Experience or support, preferably B2B.
 
 
 </li>
 </ul>
 
 Other Capabilities:
 
 
 
 <ul>
 <li>
 Inspirational Leadership: Proven ability to lead, motivate, coach, and develop diverse, high-performing teams in a customer support or contact centre environment.
 </li>
 <li>
 Customer-Centric Mindset: Deep commitment to delivering exceptional, human-centered customer experiences, with a passion for resolving issues in a way that builds loyalty and trust.
 </li>
 <li>
 Bilingual Communication: Fluent in English and Arabic, with excellent verbal and written communication skills that enable clear, empathetic, and effective interactions with customers and colleagues.
 </li>
 <li>
 Analytical Thinking: Skilled in interpreting performance metrics, identifying trends, and using data-driven insights to guide decision-making and continuous improvement.
 </li>
 <li>
 Calm, Decisive Problem Solving: Strong critical thinking skills with the ability to manage escalations and resolve complex issues quickly and diplomatically.
 </li>
 <li>
 Organisational Agility: Exceptional time management and prioritisation skills, with the ability to stay focused and organised in a fast-paced, high-volume environment.
 </li>
 <li>
 Tech-Savvy: Proficient in Microsoft Office Suite, Google Workspace, and customer support platforms such as Zendesk, with the ability to learn and adapt to new systems quickly.
 </li>
 <li>
 Adaptability &amp; Resilience: Comfortable with change, ambiguity, and shifting priorities - able to manage competing demands while maintaining focus on team goals and customer outcomes.
 </li>
 <li>
 Collaboration &amp; Influence: Able to work cross-functionally and influence stakeholders at all levels to improve processes and enhance the overall partner and customer experience.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Partner Support Team Lead

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its dedication to fostering a healthy real estate market. The company prides itself on offering a variety of developments to match clients' budgets, turning real estate dreams and investments into reality. We are known for our high-quality service and unique client-focused approach, offering multiple project options to meet customer needs. Our team is recognized for its expertise and strong collaboration, ensuring clients feel comfortable and well-supported.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Real Estate Agent based in Cairo. The Sales Real Estate Agent will be responsible for guiding clients through buying and selling properties, providing expert advice on market conditions, and ensuring the best deals tailored to clients' needs. Day-to-day tasks include meeting with clients, conducting property tours, negotiating contracts, and maintaining a comprehensive understanding of the local real estate market. Fresh graduates are welcome to apply and will receive comprehensive training and support.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 NO EXPERIENCE NEEDED
 </li>
 <li>
 Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Estate and Real Property regulations
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Prior experience in real estate is a plus but not required
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is advantageous
 </li>
 </ul>
 
 
</div>

Salesperson (Fresh)

Fresh Sales Real Estate

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Operations Manager

The Address Investments Egypt

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly motivated and results-driven
 
 Property Consultant
 
 to join our dynamic real estate team. The successful candidate will be responsible for assisting clients in buying, selling, or renting properties while delivering outstanding customer service and expert market knowledge.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist clients in buying, selling, and renting properties.
 </li>
 <li>
 Conduct property viewings and provide detailed information to potential buyers/tenants.
 </li>
 <li>
 Build and maintain strong relationships with clients, property owners, and developers.
 </li>
 <li>
 Provide expert guidance and advice on market trends, prices, and legal requirements.
 </li>
 <li>
 Negotiate property prices and terms on behalf of clients to reach mutually beneficial agreements.
 </li>
 <li>
 Promote properties through marketing channels including digital listings, social media, and events.
 </li>
 <li>
 Maintain an up-to-date database of available properties and prospective clients.
 </li>
 <li>
 Stay current with local real estate laws, regulations, and market developments.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience as a property consultant, real estate agent, or similar role.
 </li>
 <li>
 Strong sales, negotiation, and communication skills.
 </li>
 <li>
 Knowledge of property management and real estate laws.
 </li>
 <li>
 Ability to work independently and manage time effectively.
 </li>
 <li>
 Proficiency with CRM systems and Microsoft Office.
 </li>
 <li>
 Valid real estate license (if applicable).
 </li>
 <li>
 Fluency in [Language(s)].
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or related field.
 </li>
 <li>
 Experience in [residential/commercial/luxury/off-plan] properties.
 </li>
 <li>
 Familiarity with the local real estate market.
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive commission structure and incentives.
 </li>
 <li>
 Training and career development opportunities.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Access to premium property listings and leads.
 </li>
 </ul>
 
 
</div>

Broker Agent ( Experience)

Zoho

<div>
 
 Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.
 
 
 
 
 
 With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.
 
 
 
 
 
 
 Job Title:
 
 Regional Marketer
 
 
 
 Experience:
 
 2-4 Years
 
 
 
 Job Location:
 
 New Cairo, Egypt
 
 
 
 
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a creative and driven marketer with 2+ years of experience in SaaS to support our customer marketing and sales enablement initiatives across the Middle East and Africa, with a strong focus on the Arabic-speaking market. This is a hands-on role ideal for someone who can turn customer stories into compelling content, build localized sales collaterals, and work closely with regional teams to amplify impact.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 
 
 
 Customer Marketing
 
 
 
 1) Identify, interview, and develop customer success stories in written and video formats
 
 
 2) Coordinate end-to-end video production&mdash;from pre-production planning to filming, post-production, and final rollout
 
 
 3) Collaborate with internal stakeholders, including product, creative, and regional teams, to ensure alignment and support
 
 
 4) Work closely with customers, vendors, and video crews to manage shoot logistics and timelines
 
 
 
 
 
 
 Sales Enablement
 
 
 
 1) Work closely with the sales team to understand their needs and produce collateral that improves sales conversations and outcomes.
 
 
 2) Continuously track feature updates across key products and ensure all enablement materials are current and accurate.
 
 
 3) Create a range of content formats, including product pitch decks, industry-specific use case documents, competitor comparison sheets, and quick-reference one-pagers
 
 
 4) Collaborate with product marketing and regional stakeholders to align messaging and priorities
 
 
 
 
 
 
 Who can apply
 
 
 
 - You have at least 2 years of experience in SaaS marketing&mdash;customer marketing, content marketing, or sales enablement
 
 
 - You&rsquo;re a clear communicator with strong content skills&mdash;storytelling, structuring, and simplifying complex ideas
 
 
 - You&rsquo;re comfortable juggling multiple projects and managing timelines independently
 
 
 - You&rsquo;re a go-getter&mdash;proactive, curious, and constantly looking for ways to improve and contribute
 
 
 - Preferred: Arabic language skills or experience creating localized content for Arabic markets
 
 
 and exposure to customer interviews or video-based content creation.
 
</div>

Regional Marketer

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