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business operations associate

area business manager

Dr. Reddy's Laboratories

<div>
 
 Dr. Reddy&rsquo;s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because
 
 Good Health Can&rsquo;t Wait
 
 .
 
 
 
 
 We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries.
 
 
 
 
 For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity &ndash; to strengthen our core further (the next steps) and to build the future (the new bets).
 
 
 
 
 &lsquo;The Next and the New&rsquo; is how we aim to continue to be the partner of choice &ndash; purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose &ndash; helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency
 
 
 
 
 Dr Reddy&rsquo;s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ &amp; nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking an experienced and dynamic individual to join our team as a Strategy Implementation and Market Development Manager. The ideal candidate will be responsible for implementing strategies outlined by the Project Management Team, gathering customer feedback, and analysing market trends. Additionally, the role involves establishing and maintaining relationships with key opinion leaders within the designated region, monitoring competitor information, and staying updated with doctors' prescription trends through collaboration with pharmacy managers. The incumbent will also be responsible for planning and executing Continuing Medical Education (CME) initiatives and other relevant activities to uphold the company's brand image.
 
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 &bull; You will be responsible for promotion of the products by implementing marketing strategies using visual aids and feedback to the Project Management Team (PMT) while assessing competitors' products. Analyse doctor prescription trends to pitch products aligned with their preferences for specific molecules. Engage with pharmacists to gather data on competitor products, enhancing brand value and maintaining a competitive edge.
 
 
 &bull; You will be responsible to foster relationships with key opinion leaders and doctors, gathering feedback and competitor information, while providing medical support through Continuing Medical Education (CME) and resolving queries. Collaborate with the project management team to organize Sparsh and life awareness programs, nurturing positive connections with stakeholders.
 
 
 &bull; You will be responsible of weekly goal setting for each product and each doctor, study market trend and competitors&rsquo; products to understand their influence on customers in order to ensure that goals set for each week are achieved and overall yearly sales targets are met.
 
 
 &bull; You will be responsible to coordinate field activities for Continuing Medical Education (CME) programs, persuading doctors to participate with the company.Arrange speakers and venues for CME events, collaborating with other divisions to jointly organize the sessions.
 
 
 &bull; You will be responsible to manage logistics for corporate social responsibility initiatives like the awareness for Life program, contributing to the establishment of the company's brand image within the medical community.
 
 
 &bull; You will be responsible to review the sales of existing products through weekly sales review meetings, weekly statements from stockiest and compare against set targets, take corrective actions in case of any shortfalls to ensure that weekly sales targets are achieved.
 
 
 &bull; You will be responsible to manage Territory Data by regularly engaging with pharmacy managers and distributors to collect sales data and input RCPA data into the Unnati portal.
 
 
 &bull; You will be responsible to maintain an updated list of doctors within the designated area via handheld devices, and regularly meet with retailers to track product status.
 
 
 &bull; You will be responsible to organize monthly schedules using palm-top devices, inputting visit data and generating reports as necessary to ensure the portal contains the latest information.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Educational qualification-
 
 B.Pharma
 
 
 
 
 
 Minimum work experience-
 
 2 years of experience in Oncology preferably in that region.
 
 
 
 
 
 Skills &amp; attributes &ndash;
 
 
 Technical Skills
 
 
 
 &bull; Basic understanding of pharmaceutical marketing and basics of oncology business
 
 
 &bull; Strong sales and marketing acumen, including experience in promoting pharmaceutical products to healthcare professionals
 
 
 &bull; Ability to identify challenges in the market and develop effective solutions
 
 
 &bull; Deep knowledge of Customer Behaviour
 
 
 &bull; Product Knowledge/Scientific Knowledge of Oncology products
 
 
 
 Behavioural Skill
 
 s
 
 
 &bull; Excellent communication and interpersonal skills.
 
 
 &bull; Efficient Leader and a good collaborator.
 
 
 &bull; Good at building and leveraging relationship.
 
 
 &bull; Strong analytical and problem-solving abilities.
 
 
 &bull; Strong Decision making skills.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 About the Department
 
 
 Global Generics India
 
 
 
 Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organisation with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations and inorganic opportunities to become the top 5 companies in the Indian Pharma Market.
 
 
 
 
 
 Benefits Offered
 
 
 
 At Dr. Reddy&rsquo;s we actively help to catalyse your career growth and professional development through personalised learning programs.
 
 
 The benefits you will enjoy at Dr. Reddy&rsquo;s are on par with the best industry standards. They include, among other things and other essential equipment, joining &amp; relocation support, family support (Maternity &amp; Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.
 
 
 
 
 
 Our Work Culture
 
 
 
 Ask any employee at Dr. Reddy&rsquo;s why they come to work every day and they&rsquo;ll say, because Good Health Can&rsquo;t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we&rsquo;re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.
 
 
 For more details, please visit our career website at
 
 https://careers.drreddys.com/#!/
 
 
</div>

Area Business Manager

IDFC FIRST Bank

<div>
 
 
 Job Requirements
 
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Territory Manager
 
 
 
 Function/ Department:
 
 Self-Employee Personal Loan
 
 
 
 
 Job Purpose:
 
 
 
 
 The role entails direct customer interaction and is responsible for acquisition of professional loan and unsecured business loan customers for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to supervise catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Acquisition of self-employee personal loan customers in the identified segment and reference generation from the specified catchment area.
 </li>
 <li>
 Grow the asset under management base for Business loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met.
 </li>
 <li>
 Collaborate with the product head business loan to ensure that the customers are offered the best-in-class solutions funding or multi funding requirements and key direct sales teams are appropriately incentivized.
 </li>
 <li>
 Ensuring quality portfolio by minimizing delinquency and rejection.
 </li>
 <li>
 Extensive knowledge and understanding of retails assets, products and operations.
 </li>
 <li>
 Identifying the changing market trends, channel development for acquiring business and provide high quality customer service.
 </li>
 <li>
 Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice.
 </li>
 <li>
 Ensure the successful adoption of internal compliances and regulatory framework across the business.
 
 
 </li>
 </ul>
 
 
 Education Qualification (Fulltime):
 
 
 
 
 Graduation: Bachelor&rsquo;s in engineering / Technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management
 
 
 Post-graduation: MBA, PGDM
 
 
 
 Experience:
 
 2 to 5 years of experience in self-employee personal loan.
 
 
 
 
 Education Qualification (Fulltime):
 
 
 
 
 Graduation: Bachelor&rsquo;s in engineering / Technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management
 
 
 Post-graduation: MBA, PGDM
 
 
 
 Role/ Job Title:
 
 Collection Manager &ndash; Multi Product
 
 
 
 Function/ Department:
 
 Collections
 
 
 
 
 Job Purpose:
 
 
 
 
 The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Responsible for managing and undertaking collections process for debts that have been assigned.
 </li>
 <li>
 Regularly track the portfolio for specific buckets for the assigned area.
 </li>
 <li>
 Track and control the delinquency of the area, bucket-wise focus on non-starters.
 </li>
 <li>
 Responsible to allocate and achieve targets from agencies or in house team.
 </li>
 <li>
 Regularly follow up with the default customers.
 </li>
 <li>
 Ensuring adherence to collection process and legal guidelines.
 </li>
 <li>
 Tracing out absconded default customers and initiate recovery process.
 </li>
 <li>
 Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases.
 </li>
 <li>
 Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining management information system report, reviewing of collection feedback on daily, weekly &amp; monthly basis.
 
 
 </li>
 </ul>
 
 
 Education Qualification (Fulltime):
 
 
 
 
 Graduation: Bachelor&rsquo;s in engineering / technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management
 
 
 
 Experience:
 
 5 to 10 years of experience in collections.
</div>

Territory Manager-Used 2 Wheeler Loan

Petpooja

<div>
 
 
 Summary:
 
 
 
 We are seeking a high-performing Area Sales Manager (ASM) to lead and manage a team of Sales
 
 
 Executives within a defined geography. The ASM will be responsible for driving new customer
 
 
 acquisition in F&amp;B Industry, ensuring adoption and usage of our SaaS solutions, and meeting revenue and growth targets.
 
 
 
 
 
 
 Eligibility Criteria:
 
 
 
 ● Two-Wheeler along with Driving License
 
 
 ● Laptop for Client Demo
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 ● Lead, manage, and coach a team of 4&ndash;6 Field Sales Representatives (RMs).
 
 
 ● Drive new business in the assigned region by acquiring SMBs and enterprise customers.
 
 
 ● Own the regional sales target and deliver monthly and quarterly goals.
 
 
 ● Work closely with pre-sales and onboarding teams to ensure smooth implementation and
 
 
 customer success.
 
 
 ● Conduct regular field visits and joint calls with RMs to ensure high performance and
 
 
 conversion.
 
 
 ● Analyse sales metrics and proactively identify opportunities for growth and improvement.
 
 
 ● Build strong relationships with key customers and ecosystem partners.
 
 
 ● Provide timely reporting, forecasts, and insights to the leadership team.
 
 
 ● Monitor competitive activity and market trends to inform sales strategy.
 
 
 ● Achieve sales &amp; VAS team targets through daily planning and execution of sales
 
 
 strategies.
 
 
 ● Achieve demo and visit targets through cold calling and reference market development.
 
 
 ● Be the face of Petpooja in the market and stand up for the values we believe in.
 
 
 
 
 
 
 
 
 
 Additional Qualifications and Skills:
 
 
 
 ● Bachelor's degree is preferable.
 
 
 ● Professional experience of 3-6 years in Sales.
 
 
 ● Problem-solving attitude
 
 
 ● Customer-oriented mindset
 
 
 ● Knowledge of customer relationship management (CRM) practices
 
 
 ● Influencing Skills
 
 
 ● Presentability is required
 
 
 ● Fluent in communication
 
 
 
 
 
 
 Contact:
 
 
 
 Srushti Raval
 
 
 srushti.raval@petpooja.com
 
</div>

Area Sales Manager

GMR Group

<div>
 
 
 
 JOB PURPOSE
 
 
 
 
 
 To plan &amp; Implement Bird &amp; Animal control measures and Habitat management in accordance with the conditions of regulatory compliance and to ensure highest order of customer satisfaction for safe and efficiency of Aircraft Operations at IGI airport
 
 
 The role is responsible to assist in the safe, secure, and efficient operation of the Airside area by carrying out routine and detailed inspections of entire movement area (Runways, Taxiways, Apron and other operational Areas), monitoring all operational activities and supporting daily operations in compliance with DGCA and ICAO regulations and organizational procedures.
 
 
 The role is essential for maintaining uninterrupted, safe and efficient airport operations at Airside, in compliance with regulatory standards during assigned shifts.
 
 
 
 
 ORGANISATION CHART
 
 
 
 
 Chief Airside Officer - Airside Management --&gt; Head - Airside Operations --&gt; Operation Duty Manager - Airside Ops --&gt; Airside Monitoring Inspector--Airside Ops
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Key Performance Indicators
 
 
 
 
 (KPIs)
 
 
 
 
 Airside Inspections and Surveillance
 
 
 
 <ul>
 <li>
 Conduct routine inspections of Runway, Taxiways, Apron and other operational areas on regular intervals and follow up for timey closure of observations.
 </li>
 <li>
 Continuously monitor RT communication between ATC and aircraft Area of Responsibility (AOR) to ensure that instructions given to aircraft are correct, acknowledged, and followed properly.
 </li>
 <li>
 Monitor, report and initiation of necessary preventive measures for any safety hazards within airside environment.
 </li>
 <li>
 Support the safe coordination of aircraft movements on the apron.
 </li>
 <li>
 Maintain overall operational safety on the ramp.
 </li>
 <li>
 Monitor temporary obstacles/obstructions and escalate issues to the Apron Control (AM)/ODM.
 </li>
 <li>
 Monitor hot works on the apron and facilitate their safe execution.
 </li>
 <li>
 Ensure vegetation growth in the Airside is as per regulations.
 </li>
 <li>
 Conduct external inspections of all Passenger Boarding Bridges and report any abnormalities to the AM/ODM.
 </li>
 <li>
 Inspect areas after completion of works, high-power engine run-ups, etc., and report to the AM.
 </li>
 <li>
 Inspect obstruction lights on all airside installations and report any unserviceability to the AM/ ODM.
 
 
 
 </li>
 </ul>
 -Number of movement area inspections.
 
 
 <ul>
 <li>
 Number of observations raised and follow up actions.
 </li>
 <li>
 Number of initiatives for process improvement within the year.
 
 
 
 </li>
 </ul>
 
 Wildlife and Hazard Reporting
 
 
 
 <ul>
 <li>
 Observe and report bird/wildlife activity in accordance with wildlife Hazard Management program.
 </li>
 <li>
 Assist WHM team for deterrence of wildlife activities at airport.
 
 
 
 </li>
 </ul>
 -WHM measures to achieve yearly target of 1.5 bird strikes per 10,000 ATMs.
 
 
 
 Apron Safety and Coordination
 
 
 
 <ul>
 <li>
 Monitor apron activities to ensure compliance with safety and security protocols.
 </li>
 <li>
 Observe traffic and raise violation.
 </li>
 <li>
 Provide Follow Me services to Aircraft or other equipment/vehicles as per requirement.
 </li>
 <li>
 Aid during fuel/oil spill situations and cordon off the area if required.
 </li>
 <li>
 Monitor all works on the airside.
 
 
 
 </li>
 </ul>
 -Number of violations raised
 
 
 <ul>
 <li>
 Number of Trainings attended
 
 
 
 </li>
 </ul>
 
 
 Responsibilities
 
 
 
 
 
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 
 
 Key Performance Indicators
 
 
 
 
 (KPIs)
 
 
 
 
 Airside Facilitation &amp; Procedure Implementation
 
 
 
 <ul>
 <li>
 Facilitate all approved works on the airside.
 </li>
 <li>
 Coordinate the takeover and handover of the maneuvering area during runway maintenance.
 </li>
 <li>
 Facilitate VVIP/VIP movements.
 </li>
 <li>
 Provide "Follow Me" services to Aircraft/vehicles/equipment
 </li>
 <li>
 Facilitate RMS operations on the apron/maneuvering area.
 </li>
 <li>
 Implement safeguarding procedures before initiating Low Visibility Procedures (LVP).
 </li>
 <li>
 Enforce vehicular control measures during LVP operations.
 </li>
 <li>
 Brief and supervise traffic marshals during LVP.
 
 
 
 </li>
 </ul>
 -Numbers of FM services provided to Aircrafts/Vehicles/VVIP Flights
 
 
 
 Support for Emergencies and Incidents
 
 
 
 <ul>
 <li>
 Respond to emergency situations as directed
 </li>
 <li>
 Provide support for emergency preparedness exercise and drills.
 </li>
 <li>
 Prompt response to incidents/accidents at airside.
 
 
 
 </li>
 </ul>
 -Number of warnings and violations raised.
 
 
 
 Communication and Reporting
 
 
 
 <ul>
 <li>
 Maintain logs and complete daily inspections (RWY and Apron Area) checklist accurately.
 </li>
 <li>
 Report any issue with AM or ODM promptly.
 </li>
 <li>
 Maintain professional communication with ATC, AOCC, Apron Control or whenever situation arises with Aircraft.
 
 
 
 </li>
 </ul>
 -Number of observations raised and follow up actions.
 
 
 
 
 EXTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 ATC
 </li>
 <li>
 GHA&rsquo;s, Airlines, Caterers, Fueling companies
 </li>
 <li>
 Vendors (Airside Cleaning, Marking, Grass cutting)
 </li>
 <li>
 CISF, NSG, Delhi Police and IAF
 </li>
 <li>
 DGCA
 
 
 
 </li>
 </ul>
 
 
 INTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 AOCC
 </li>
 <li>
 P&amp;E
 </li>
 <li>
 ARFF
 </li>
 <li>
 Terminal Operations
 </li>
 <li>
 TMT
 </li>
 <li>
 DIAL Security
 
 
 
 </li>
 </ul>
 
 
 FINANCIAL DIMENSIONS
 
 
 
 
 NIL
 
 
 
 
 
 OTHER DIMENSIONS
 
 
 
 
 
 <ul>
 <li>
 Supervision of vendor manpower during shifts &ndash; approximately 50 staff
 
 
 
 </li>
 </ul>
 
 
 
 EDUCATION QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Graduate with relevant exposure to Airside Operations / ATC.
 </li>
 <li>
 Must possess valid LMV driving license.
 
 
 
 </li>
 </ul>
 
 
 
 RELEVANT EXPERIENCE
 
 
 
 
 
 <ul>
 <li>
 General awareness of Aerodrome Design and Operations. Knowledge of Annex 14, DGCA CAR Section 4 Series B Part I, Doc 9157, Doc 9137 along with aviation and airport standards, policies and practices.
 </li>
 <li>
 Ability to follow instructions and SOPs precisely.
 </li>
 <li>
 Proficient in MS Office, Internet usage
 </li>
 <li>
 More than 7 years&rsquo; experience in Aviation Industry
 </li>
 <li>
 Effective communication and reporting skills.
 </li>
 <li>
 Willing to work in outdoors in various weather conditions and on rotating shifts including nights, weekend and holidays.
 
 
 
 </li>
 </ul>
 
 
 COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Entrepreneurship
 </li>
 <li>
 Aeronautical Information Systems (Practitioner)
 </li>
 <li>
 Wildlife Hazard Control (Practitioner)
 </li>
 <li>
 Global Reporting Format Knowledge (GRF) (Practitioner)
 </li>
 <li>
 Runway Operations (Practitioner)
 </li>
 <li>
 Airside Vehicle Operations (Practitioner)
 </li>
 <li>
 Apron Management &amp; Operations (Practitioner)
 </li>
 <li>
 Aerodrome Zoning &amp; Safeguarding (Practitioner)
 </li>
 <li>
 Aerodrome Emergency Plan &amp; Procedure (Practitioner)
 </li>
 <li>
 Visual Aids Management (Practitioner)
 </li>
 <li>
 Low Visibility Procedures (LVP) &amp; Night Operations (Practitioner)
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Networking
 </li>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Stakeholder Focus
 </li>
 </ul>
</div>

Airside Monitoring Inspector - WHM - 13951

Weekday (YC W21)

<div>
 This role is for one of our clients
 
 
 Company Name: Salad Days
 
 
 Industry: Food and Beverage Services
 
 
 Seniority level: Mid-Senior level
 
 
 Min Experience: 3 years
 
 
 Location: NCR
 
 
 JobType: full-time
 
 
 We are seeking a
 
 Regional Training Manager
 
 to drive operational excellence and people capability across a network of multiple stores within the assigned region. This role is pivotal in ensuring that all team members are equipped with the right knowledge, skills, and behaviors to deliver consistent brand experiences, maintain food and hygiene standards, and achieve business objectives. The ideal candidate brings a strong background in F&amp;B operations and a passion for training, mentoring, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 Training Design &amp; Delivery
 
 
 Develop and deliver structured training programs covering onboarding, process adherence, customer experience, and performance improvement.
 
 
 Conduct on-site and virtual training sessions to ensure consistent implementation of brand and operational standards.
 
 
 Create customized training interventions based on skill assessments, operational KPIs, and feedback from audits or customer complaints.
 
 
 
 Operational Capability Building
 
 
 Partner with Area Managers and Store Leaders to identify training priorities that impact quality, efficiency, and compliance.
 
 
 Reinforce best practices across kitchen operations, hygiene, and customer service to ensure SOP compliance.
 
 
 Conduct regular store evaluations to assess training effectiveness and recommend corrective actions.
 
 
 
 Talent Development &amp; Coaching
 
 
 Identify high-potential team members and create development roadmaps to prepare them for leadership roles.
 
 
 Provide on-the-job coaching and mentorship to store-level trainers, team leads, and shift managers.
 
 
 Collaborate with HR and Operations to support succession planning and employee retention initiatives.
 
 
 
 Quality &amp; Compliance
 
 
 Ensure adherence to food safety and hygiene protocols across all stores in alignment with FSSAI and brand standards.
 
 
 Track key operational metrics such as audit scores, customer feedback, and cost variances to measure training impact.
 
 
 Document training attendance, progress, and effectiveness reports for leadership review.
 
 
 
 Collaboration &amp; Continuous Improvement
 
 
 Work closely with cross-functional teams &mdash; Operations, HR, and QA &mdash; to align on business goals and training outcomes.
 
 
 Introduce innovative learning methods such as microlearning, visual SOPs, and performance simulations.
 
 
 Gather insights from stores to refine training content and address recurring operational challenges.
 
 
 
 Qualifications
 
 
 
 5+ years of experience
 
 in the food &amp; beverage or QSR industry with a focus on training, operations, or quality assurance.
 
 
 Strong understanding of
 
 kitchen workflows, hygiene standards, and customer service protocols.
 
 
 Proven experience in managing training programs across multiple locations or regions.
 
 
 Excellent facilitation, communication, and interpersonal skills &mdash; especially with frontline teams.
 
 
 
 Proficient in MS Excel, reporting tools, and digital training platforms.
 
 
 Willingness to
 
 travel extensively
 
 within the assigned region.
 
 
 
 Key Skills
 
 
 Training &amp; Capability Development | Operational Excellence | SOP Implementation | Food &amp; Hygiene Standards | Coaching &amp; Mentoring | Performance Improvement | QSR Operations | Cross-functional Collaboration
</div>

Training Manager – Operations

airtel

<div>
 
 Role- Area Sales Manager
 
 
 
 
 
 
 About the Role
 
 
 
 Store Operations/ Compliance/ Profitability: A short paragraph summarizing the key role responsibilities.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Ensure &amp; Own compliance with all defined SOPs
 </li>
 <li>
 Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
 </li>
 <li>
 Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
 </li>
 <li>
 Monitor all competitor activities and share recommendations for response
 </li>
 <li>
 Ensure escalations are handled within the stated TAT
 </li>
 <li>
 Is responsible to drive and achieve stores profitability through delivery of agreed revenue &amp; cost plan
 </li>
 <li>
 To ensure deployment of agreed programs across all stores
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 Graduate/MBA preferred
 
 
 
 
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Drive growth in contribution from higher rental plans
 </li>
 <li>
 Mark territories for TSMs and drive productivity growth.
 </li>
 <li>
 Increase the Tag utilization in Low Utilized NEs and buildings.
 </li>
 <li>
 Working closely with Channel Partners and TSMs to support closure of leads
 </li>
 <li>
 Drive engagement with residential societies (RWAs) to make Airtel the preferred service provider
 </li>
 <li>
 Enhance acquisition quality
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Provide best in class services to customers while keeping Detractor Index in check.
 </li>
 <li>
 Ensure total compliance of CE guidelines &amp; processes
 </li>
 <li>
 Ensure Circle support to manage exceptional escalations, if required
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 Ensure seamless supply of quality manpower at the stores &amp; field. Control TSMs &amp; SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper onboarding process.
 
</div>

SOFAR

<div>
 
 Established in 2013 in China, SOFARSOLAR owns around 2000 employees globally and more than 10 subsidiaries in Germany, Poland, Netherlands, UK, Australia, India, Italy, Brazil, Singapore, Japan etc.
 
 
 As one of China's top 5 string inverter manufacturers, we specialize in the R&amp;D, production, and sales of a wide range of inverters, including grid-tied inverters (1kW-255kW) and hybrid inverters (3kW-20kW), energy storage systems and EV charging.
 
 
 
 
 
 
 Position:
 
 Service Manager
 
 
 
 Experience:
 
 12-18 Years
 
 
 
 Location:
 
 PAN INDIA(preferred)
 
 
 
 Education:
 
 B.E Electrical or Electronics preferabally with MBA
 
 
 
 Industry Type:
 
 Solar/ Power/Energy
 
 
 
 Functional Area:
 
 Service, Technical Support
 
 
 
 Job Description
 
 
 
 Candidate will be responsible for:-
 
 
 * After sales service support to customers
 
 
 * Handling customer queries for resolution
 
 
 * Handling service spares requireements and service inventory management
 
 
 * Responsible for service in complete region for all assigned product category
 
 
 * Support for updation of complaints data &amp; forecast for spares
 
 
 * Provide full support for data management &amp; back-end operations
 
 
 * Coordinate with back-end / commercial departments for meeting service repalcement delivery timelines
 
 
 * Payment followup &amp; collection for service sales
 
 
 * Upkeeping of all service records
 
 
 * Updating weekly &amp; monthly reports
 
 
 * Interface with customers for escalations related to service related matters.
 
 
 * Carry out any other duty assigned by the management from time to time
 
 
 * Collecting &amp; analysing competitor information data
 
 
 * Team handling &amp; mentoring capabilties
 
 
 
 
 
 
 Desired Candidate Profile:
 
 
 
 1) Candidate should be at least a graduate having minimum 6-8 years experience in after sales of Solar / Energy / Power products.
 
 
 2) Candidate should have knowledge of Power Products Like:-
 
 
 &bull; UPS
 
 
 &bull; Inverters
 
 
 &bull; Solar Batteries
 
 
 &bull; Solar Panels
 
 
 3) Excellent Communication Skills.
 
</div>

Head of Technical Services

Explore 42+ Area business manager in Delhi this November. Find roles across top companies and apply now to boost your career.

42 area business manager jobs IN Delhi

Area Business Manager

Territory Manager-Used 2 Wheeler Loan

Area Sales Manager

Airside Monitoring Inspector - WHM - 13951

Training Manager – Operations

Area Sales Manager

Head of Technical Services